Customer excutives

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands on experience. You should have spent at least a week with the technical support team.

Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona. Start organizing customer information and track your interaction with them in various tools. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently. Should be able to add value to the overall process alignment owning some initiatives. Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to onboarding and show improvements.  Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Required Skills 

1) Good experience in AngularJs or Angular 9+ Version 

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders
• Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
• Leverage user testing to make product improvements
• Hands-on designing and creative skills
• Willingness to learn and grow with the organisation
• Understand the brief from the team and come out with out-of-the-box ideas
• Plan and illustrate concepts by designing rough layouts of art and copy regarding arrangement, size, type, style, and related aesthetics.

Qualifications

• Bachelor's degree or equivalent in 
• Proficient in visual design and wireframing tools like Figma
• Well-versed with computer skills in Photoshop or Illustrator and/or Dreamweaver

Responsibilities:

 

• Design and develop high-quality web applications using the Django web framework
• Collaborate with other developers, product managers, and UX/UI designers to create innovative experiences
• Write reusable, testable, and efficient, clean, modular, and well-documented code
• Test and debug applications for optimal performance
• Monitor applications for performance and security issues
• Create and maintain the application's architecture
• Create and implement applications that are low-latency, high-availability, and performant
• Security and data protection implementation
• Data storage solution integration
• Develop user interfaces with React and Redux technologies
• Collaborate with other developers to ensure efficient delivery of features
• Troubleshoot, debug, and upgrade existing applications
• Monitor application performance and address any issues
• Research and suggest new technologies to improve existing applications
• Remain up-to-date with industry standards and best practices
• Managing and maintaining AWS
• Containerizing the solution with Docker
• Upgrade, update the existing solution
• Collaborate with the mobile app developer
• Stay up-to-date with the latest technologies and trends

 

Skills

 

• Proven work experience as a Django developer
• Strong knowledge of Python, HTML, CSS, and JavaScript
• Experience with relational databases such as MySQL or PostgreSQL
• Familiarity with developing RESTful APIs
• Strong knowledge of Django, Docker, AWS, React.js
• Able to use and understand different browser developer tools.
• Strong knowledge of GIT
• Able to use Postman, JIRA or similar tools
• Familiar with JSON
• Working knowledge of Django-compatible libraries like GeoDjango

 

Requirements:

 

• Bachelor’s/Master in computer science
• 5-7 years of work experience
• Excellent problem-solving skills
• Able to work in a fast, unstructured environment
• Excellent communication and collaboration skills
  Must have access to FTTH internet connection

Job Responsibility: Responsible for revenue generation. New client acquisitions and managing the existing clients for providing exceptional PublicCloud Services. Developing business opportunities that are strategic from a revenue perspective or complex in nature, requiring high-level complex selling skills. Defining prospect business from RFP to RFQ stage, Price Negotiation & Closure. Responsible for maintaining the long-term relationships with the customers and solve their grievances whenever it arises
Knowledge on Cloud technologies : AWS, Migrations, MAP Program, Devops, Modernization, Data etc
Added advantage if previously worked with AWS/public cloud  partner management network and understands the cloud business well.
Experience: 3- 5 Yrs
Education : UG with MBA Preferred

Designing and implementing company’s HR policies
Setting objectives and goals for the team and also track progress
Hiring from Within and from Outside
Performance Appraisals
BackOffice operation

As a Fullstack Frontend UI Developer, you will be responsible for the development of rich user interfaces for our customer facing web applications. Candidates with prior experience in developing rich, interactive web applications with light-weight CSS and achieving >98% rating in Responsive Designs (using Lighthouse audits) will be preferred.

Candidates with experiencec in SaaS product development, deployment and Code Versioning using Git/BitBucket, and exposure to agile development practices will have an added advantage. 

• Hands on coding on Angular 1.x+ applications • Delivering a complete frontend application • Writing tested, idiomatic, and documented JavaScript/Typescript, HTML and CSS • Coordinating the workflow between the graphic designer, the HTML coder, and yourself • Cooperating with the back-end developer in the process of integrating the RESTful API • Designing front-end architecture as per the project requirements • Conducting code and document review. • Delivery and deployment of product on-time as per specifications with an appropriate level of quality. • Professional and precise communication skills