Customer excutives

Job Description: Project Manager

Position Summary: We are seeking an experienced Project Manager with a strong background in software development to lead our projects effectively. You will leverage your technical expertise and leadership skills to manage projects from inception to delivery, ensuring alignment with business objectives and client needs.

Key Responsibilities:

• Define project scope, goals, and deliverables in collaboration with stakeholders.

• Develop and maintain detailed project plans, including timelines, budgets, and resource allocation.

• Monitor project progress, addressing any issues that arise to keep projects on track.

• Collaborate with development teams skilled in technologies such as Java, Python, .NET, React, and mobile development frameworks (e.g., Flutter, React Native).

• Act as a liaison between technical teams and stakeholders, translating technical jargon into clear communication.

• Implement Agile practices, including Scrum and Kanban, to optimize team performance and delivery.

• Facilitate Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.

• Ensure that all deliverables meet high standards of quality through effective testing and review processes.

• Identify project risks and develop mitigation strategies to minimize impact.

• Maintain clear and open communication with clients, providing regular updates on project status, timelines, and challenges.

• Gather feedback and manage expectations to foster strong relationships withstakeholders.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

• 5+ years of experience in software development, with at least 4 years in project management.

• Strong understanding of web and mobile development technologies, including Java, Python, .NET, React, and mobile frameworks.

• Proven experience in managing software development projects using Agile methodologies.

• Excellent communication, leadership, and organizational skills.

• Ability to manage multiple projects in a fast-paced environment.

• Familiarity with project management tools (e.g., JIRA, Trello) and version control systems (e.g., Git).

MTX Group Inc. is seeking a motivated Human Resource Analytics Specialist to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The MavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Partner with the leadership team to support deliverables for special projects related to firm People Strategy (e.g., diversity, retention, etc.)
•    Frame key issues
•    Design analytic approach to address
•    Execute analysis
• Communicate insights and implications to key stakeholders
• Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources.
• Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Prepares reports of data results, presenting and explaining findings to senior leadership.
• Ensures compliance with data privacy regulations and best practices.
• Spearhead innovative analyses to drive business decisions and measure the success of firm programs and initiatives (e.g., analyze exit survey results; analyze key drivers of performance through analyzing the correlation between performance trends and potential drivers; etc.)
• Point of contact and subject matter expert for ad hoc people data and analytics requests
• Partner with firm’s People Functions (Recruiting, Learning & Development, Career Development, Staffing, Core HR, and Career Services) to support ongoing operational analytics efforts (e.g., recruiting funnel analysis; performance trends analysis; hours and staff utilization analysis; developing a model to identify employees eligible for bonus time off; etc.)
• Ensure best practices are followed for data capture and tracking
• Identify data capture and analytics efficiency improvements as the firm scales and grows and collaborate with teams to implement
• Design and service Tableau dashboards and other tools for visualizing data; support functional team usage
• Lead systems assessment and implementation as needs arise (e.g., applicant tracking system, HRIS system, learning management system, etc.)
• Ensure targeted communication and capacity-building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.

What you will bring:

• 7+ years of experience in an analytical role (HR experience or internal/external consulting experience preferred)
• Experience in related areas such as job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred.
• Ability to manage several projects simultaneously
• Superb analytical skills; hands-on experience analyzing and deriving insight from large datasets
• Expert PPT and Excel skills
• Experience with HRIS
• Excellent communication skills, both written and verbal
• Ability to develop strategic recommendations
• Team-oriented: strong interpersonal skills and ability to work collaboratively with all stakeholders
• Professional and demonstrates integrity at all times

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Parent’s Medical Insurance (Optional & Self Sponsored)
• Sum Insured: INR 3,00,000/- for both the parents on a floater basis
• Covers pre-existing disease
• Covers hospitalization due to COVID-19
• Comes with an annual premium cost of Rs.12,996 (including GST) per parent (this is a one-time deduction from the monthly salary)

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

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About the Company

LiquiLoans (LL) is an RBI registered NBFC. The LL platform provides consumer loans and has established a strong value proposition in the digital lending space. It is a well capitalized NBFC-P2P with a vision to build an easy to use financial platform serving millions of customers in India. The company is founded by entrepreneurs who have previously co-founded a successful rental platform "RentoMojo''. LiquiLoans is funded by Matrix Partners, which has invested in some of the marquee companies like OlaCabs, Practo, Quikr and Cloud Nine. Marquee Angel Investors.

Our goal is to allow borrowers to get loans at interest rates cheaper than a bank and enable every lender to give loans to creditworthy individuals in a safe and legal manner. We intend to build a dynamic, completely tech-enabled, loan exchange platform where individuals can lend money to other individuals within minutes. We plan to integrate the new age data-driven lending strategies and come up with an end to end, easy to use, online spread of financial products and services.

Ours would be a one-stop destination for all our users, from providing credit facilities to offering investment opportunities. We aspire to develop India’s one of a kind, highly liquid interface where an individual can invest, render and take exposure against existing credit employed within minutes.

Founding Team

1. Achal Mittal: (https://www.linkedin.com/in/achal-mittal-8a95993a/): NMIMS Alum, Ex ICICI and HSBC and co-founded Rentomojo
2. Gautam Adukia: (https://www.linkedin.com/in/gautam-adukia-415a0650/): IIM Alum, Ex IIFL Funding: Raised Series A funding from Matrix Partners

Designation - Product Manager

Key Responsibilities: -

• Conceptualize impactful features and product offerings by collaborating with internal teams like engineering, design, marketing, operations and business development
• Manage the product life cycle, including strategy, requirements, target user research, prototyping, user experience journey, stakeholder satisfaction, etc.
• Implement go-live strategies, define goals and metrics for the success of your product/ feature/ process
• Identifying new potential channels that run parallel with the business goals.
• Creating campaigns and strategies that can attract more customers to the business.
• Measuring and reporting on the performance of all digital marketing campaigns and assess against goals (ROI and KPIs)
• Demonstrate product features to clients/customers, & internal employees
• Brainstorm new and creative growth strategies

Required Skill Set:

• Minimum 3 years of work experience in a product-oriented environment
• Knowledge of Jira, Adobe XD, Google Docs, Freshdesk/Zoho software(s)
• Experience in Agile / Scrum development methodologies
• Crisp communication skills & ability to convert requirements into user stories
• Ability to focus on the task while coordinating with multiple stakeholders
• Experience with enterprise solutions in at least one area like Payments, Embedded Finance, Fintech, Financial Services, CRM, LOS, LMS, etc.

Job Description :

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English 

Responsibilities:

• Develop sales opportunities by researching and identifying potential accounts & understanding customers' needs.
• Making outbound calls/communications to potential customers, and source new sales opportunities through inbound leads.
• Use outbound channels like LinkedIn to identify key decision makers.
• Route qualified opportunities to the sales team for further development and closure.
• Research accounts, identify key players and generate interest.
• Creating, maintain and expand the database of prospects.
• Team with channel partners to build opportunities pipeline.
• Perform effective online presentations to prospects.
• Keeping all the sales & marketing collateral ready & up-to-date.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with appropriate team members to determine necessary strategic sales approaches.
• Create and deliver qualified opportunities to other team members.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Appropriately communicate brand identity and corporate position.

Requirements:

• 2+ years of inside sales experience.
• Bachelor's degree or equivalent, Preferably with MBA.
• Track record of over-achieving quota.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Proficient in Microsoft Office.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.