About Us
Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time.
Tartan helps precisely here – by offering a digitally embedded income verification solution to securely transmit your income data including the payslips without a pause in your application process.
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Batik is an employee benefits marketplace. We have built this on a mission to help employers elevate the benefits offered to employees. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships, etc. Employers can provide benefits with just one click and support their workforce’s well-being with zero administrative burdens. In simple words, Batik is like an amazon marketplace.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward & recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build an amazing product and better businesses.
What you'll do?
- Drive and manage Customer Success Outcomes
o Post sales customer activation.
- Product Sales Activation
o Expand our revenue in accounts through cross-selling and up-sell
o Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
o Drive new business growth through more excellent advocacy and reference-ability
- Define and Optimize Customer Lifecycle
o Map customer journey
o Develop listening points in the journey (e.g., usage, satisfaction, etc.)
o Standardize interventions for each point in the journey
o Define segmentation of customer base and varying strategies
o Identify opportunities for continuous improvement
o Learn from best practices in the industry
- Measure Effectiveness of Customer Success
o Define operational metrics for the team
o Establish a system for tracking metrics
o Create cadence for review within the team
o Expose a subset of metrics to the executive team, company, and board
- Lead Customer Success Team
o Recruit and train managers for each functional role
o Attract high potential individual contributors into the team
o Create a rapid onboarding process for new team members
o Foster collaboration within the team and across the customer lifecycle
o Encourage continuous learning within the team
- Inspire Customer Success Across Company
o Create a company-wide culture of Customer Success
o Align with Marketing around marketing to existing clients
o Align with Product around driving product roadmap
o Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
o Align with the Executive Team around key metrics and objectives
o Drive company-wide definition of the ideal customer
o Create a company-wide customer feedback loop
We would love to hear from you if:
- 3+ years of experience developing and implementing best practices and processes for the customer success team
- Understands and adapt to functional and technical aspects of the product
- Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
- Capability to gain trust and credibility by addressing customer’s needs and concerns
- Can Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime
- Have Stellar presentation skills, client management, and written communication skills.
- Demonstrated progressive management experience leading teams
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Ability to manage influence through persuasion, negotiation, and consensus building
- Deep understanding of value drivers in recurring revenue business models
Why should you work with us?
- We are growing exponentially [Going from an on-paper idea to revenues in less than 12 weeks] - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
- Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
- Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options. Read more. Read in detail about our flexible benefits in the next section. 👇
- What else: Work comfortably and choose your flexible hours as long as you finish the tasks.
- So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.
Flexible Benefits
- Salary 💸 We offer competitive salaries with performance-based bonuses and raises at will. We believe that a raise doesn’t need to be tied to an annual review.
- Stock Options 📈 We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.
- Health Insurance 💪 We believe you and your family deserve robust health coverage because we care about them too. A health policy of 5 lakhs is provided and other benefits to you and your family.
- Brand new MacBook 💻 You get a MacBook you can use for work.
- Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most.
- Passion Fund 🏀 Invest in yourself or your passion project. Take a course, do gardening or start a newsletter. At Tartan, we want to invest in your professional growth and personal.
- Wind Down 🎥 Whether it’s Netflix, Prime, Hotstar with the family, or cozying up with an audiobook, we provide a monthly stipend to spend on the streaming, entertainment, or news sources of your choice.
Sound like something you’d like to be a part of. We’d love to hear from you!
- Location: Gurgaon, Bangalore
Subodh Popalwar
Software Engineer, Memorres
About TartanHQ Solutions Private Limited
Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time 🎯
If you have ever applied for a home loan, car loan, or credit card, during the process, you were asked to share proof of your income through payslips or IT return, or a bank statement to assess your income. You probably had to manually find the necessary documents and upload them to a platform, or send them via e-mail. In some cases, you might even have needed to submit a request to your HR department for help.
Tartan helps precisely here – by offering a digitally embedded income verification solution to securely transmit your income data including the payslips without a pause in your application process.
Our technology allows businesses to access payroll data directly from the payroll systems to streamline income and employment verification, improve underwriting models, and help employees and independent freelancers avail custom benefits through their employers.✨
You can read about us here - bit.ly/3wkvO5V
Why should you work with us?
- We are growing exponentially [Going from an on-paper idea-to-revenues in less than 12 weeks] - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
- Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
- Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options. Read more. Read in detail on our flexible benefits in the next section.👇
- So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.
Flexible Benefits
- Salary 💸 We offer competitive salaries with performance-based bonuses and raises at will. We believe that a raise doesn’t need to be tied to an annual review.
- Stock Options 📈 We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.
- Health Insurance 💪 We believe you and your family deserve robust health coverage because we care about them too. A health policy of 5 lakhs is provided and other benefits to you and your family. ****
- Brand new MacBook 💻 You get a MacBook you can use for working anywhere, irrespective of your role at Tartan.
- Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most.
- Passion Fund 🏀 Invest in yourself or your passion project. Take a course, do gardening or start a newsletter. At Tartan, we want to invest in your professional growth and personal.
- Wind Down 🎥 Whether it’s Netflix, Prime, Hotstar with the family, or cozying up with an audio-book, we provide a monthly stipend to spend on the streaming, entertainment, or news sources of your choice.
We are not rigid. If you are a hard worker and are willing to learn, we'd love to hear from you.
If there isn’t an open position for you, don’t worry!
You can e-mail us at [email protected] and let us know how you can help grow and build Tartan in your way, and why you would be a great addition to our team.
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Karnival is a dedicated team of passionate individuals, We are an innovative focused - rapidly growing organization, working in Retail Technology, Customer Experience and Martech space empowering 100 + clients across USA, India, UAE,GCC, Europe & LATAM providing cutting-edge solutions to E-commerce, Physical Retailers, and D2C brands.
We are looking for smart customer support professionals with prior experience in Technical support for enterprise-grade products. This position is Ideal for someone who has a customer-first attitude and knows how to ask the right questions to identify underlying problems faced by customers. This role will test your skill of getting things done by involving relevant people across functions and resolving the issue as a team.
Our Customer Success team guides and works closely with global clients from across the industries. Your role here is not limited to addressing the queries but also to forming a relationship of trust with the Clients, foreseeing issues and creating an expert-level solution with the most agility.
We are looking for someone who has :
- Mandatory 1+ years of customer-facing role in SaaS environment.
- Ability to forge a strong relationship with the clients and to maintain rapport.
- Ability to articulate technical aspects of our product to even the non-technical people.
- Passionate about technology & advocate for Innovations.
- Strong Time Management and client management skills.
- Excellent communication/ presentation skills.
- Diligent in documentation & notes-taking.
Responsibilities :
- Identifying and reporting issues/bugs in products and translate them into problems by identifying the root cause wherever possible
- Align with the Tech team on feasibility checks for any product requirements according to the client's needs.
- Testing of the new products, gathering feedback from customers, and sharing the same with the involved stakeholders for continuous improvement.
- Proactively involved in Customer portfolio management to understand/tap upselling and cross-selling opportunities.
- Involve in product demonstration by working along with the sales team for lead conversion.
- Smooth onboarding of the clients into the system by providing all forms of Implementation & technical support needed.
- Create a knowledge base by preparing high-quality and interactive User Instructions, FAQs and other repositories to help customers
- Timely upgradation / Revision of Documents /Instruction Manuals to meet the applicable standards to enhance our Knowledge base portal.
- Identify expansion opportunities for Sales to drive account growth.
Incase of interest write back with your CV to vinutha.s karnival.com
Who We Are:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 5+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results-driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with the team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer-facing communication skills
- Demonstrated data-driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and Excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
- Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Optimize Customer Lifecycle
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Take Decisions on contentious issues during customer journey
- Manage Customer Success Activities
- Customer Support Management
- Customer Success Management
- Renewals
- Billing and Collections (along with finance)
- Advocating for Cross Sell and Upsell
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Create company-wide customer feedback loop
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
Requirements:
- 2+ years experience in B2B organizations
- Strong empathy for customers AND passion for revenue and growth
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales or business experience
- Excellent communication and presentation skills
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Relevant Bachelor’s degree; preference for computer science or related degrees
- Need - good excel skills. Want - good ppt skills
- Handling tough situations or unhappy customers
About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Harnessing relationships to generate leads from referrals to maximize our profits.
- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills
We are looking for a Business Development Executive. With good sales experience.
Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.
Required Candidate profile:-
- Language skills - English / Hindi.
- Product Knowledge.
- Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
- Great interpersonal and communication skills.
- High levels of integrity, autonomy, and self-motivation
- Basic computer skills - MS Excel, Word.
- Candidate: Female preferable. Hindi and English language Mandatory
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions
- Onboard and assist customers as needed with product demonstration, setup, and navigating software.
- Establish frequent touchpoints with the customer to improve customer experience.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Assist in creating training courses and educational materials for customers and other members of the department.
- Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.
- Minimize customer churn.
- You get an opportunity to permanently work from home and thus get more time to spend with your family and be safe in this pandemic
- Five days with flexible working hours
- Free Udemy business account to upskill your professional and technical skills
- Opportunity to work with your professional family and not only with the machines
- Employee friendly policies and processes
- No micro management
- Energetic work environment
- Great people support
- Health Insurance
- Leaders support to implement innovative ideas
- Good Pay master
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• Service customer in finding the right tenant / house as per the requirement
of customer
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• Use internal tools and methods to provide best possible service to the
customer
• Negotiate with leads on behalf of customer
• Keep customer up-to date on the progress of his account
• Follow communication procedures, guidelines and policies.
- Go extra mile to provide excellent customer service.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres