PinnacleU HR

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Key Responsibilities:

• Drive enterprise-level sales by acquiring and managing strategic partnerships with large corporates for CSR initiatives.
• Lead the end-to-end sales cycle, including prospecting, pitching, solutioning, negotiating, and closing.
• Identify opportunities and customize CSR solutions that align with clients’ business and compliance goals.
• Build and manage a high-performing sales team, providing coaching, direction, and performance management.
• Collaborate with internal cross-functional teams (operations, marketing, product) to deliver seamless onboarding and program execution.
• Represent the company at industry events, CSR forums, and client meetings to build strong brand visibility.
• Monitor sales metrics, forecast revenue, and contribute to strategy planning and market expansion.

Requirements:

• 5-7 years of experience in enterprise or B2B sales,
• Proven track record in team leadership and managing team.
• Strong network and ability to connect with CSR heads, CHROs, and CXOs.
• Exceptional communication, presentation, and stakeholder management skills.
• Deep understanding of CSR regulations, frameworks, and industry best practices is a plus.
• Passion for social impact and sustainable development.

🚀 About the Role

Are you ready to take on an exciting challenge in the world of premium travel services? We're looking for a dynamic and ambitious individual to drive growth, develop strategies, and make an impact in both B2C and B2B segments. If youre passionate about sales, market trends, and customer insights, this is the perfect opportunity for you.

🔹 Key Responsibilities

• Promote & Scale the Business Drive growth in both B2C and B2B markets.
• Understand Customer Needs – Identify market demands and tailor solutions accordingly.
• Optimize Business Operations – Improve processes to enhance efficiency and effectiveness.
• Market Trend Analysis – Work closely with the Planning team to identify opportunities and stay ahead of industry trends.

💡 What We’re Looking For

• Strategic Thinker – Ability to refine sales approaches with strong analytical skills.
• Innovative Mindset – Bring fresh marketing insights and creative sales tactics.
• Data-Driven Approach – Use data for market segmentation, targeting, and performance tracking.
• Customer-Centric – Understand customer behavior to create personalized sales pitches.
• Leadership Potential – Take ownership and contribute to a high-performance team.
• Fast Learner & Adaptable – Quick to grasp new processes and drive results.

✨ Why Join Us?

• 🌍 Exciting Growth Opportunity – Be part of a rapidly expanding business vertical.
• 📈 Impactful Work – Your ideas and strategies will directly shape our success.
• 🎯 Career Growth – Develop leadership and business skills for future career advancements.
• 🤝 Dynamic Team – Work with a passionate and driven team in a fast-paced environment.

If you’re ready to take your career to new heights, apply now and become part of our journey! 🚀

🔧 What You’ll Do

• Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
• Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
• Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
• Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
• Maintain clear communication logs and support documentation.
• Be a voice of the customer, advocating for their success and experience.

👌 What Makes You a Great Fit

• You genuinely enjoy helping people and want to see them succeed.
• You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
• You’re curious, empathetic, and a strong communicator — especially in writing.
• You're comfortable engaging with people from diverse cultural and business backgrounds.
• You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

• Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
• Prior experience in a SaaS startup, especially in a support, CX, or success role.

Key Responsibilities:

• Manage the full sales cycle: lead generation, prospecting, proposal development, negotiation, closing, and post-sales support.
• Develop and execute strategic sales plans to meet or exceed business targets.
• Build and maintain strong, long-lasting client relationships through regular communication and personalized service.
• Conduct high-impact presentations and product demos tailored to client needs.
• Lead, coach, and support the corporate sales team to achieve individual and team objectives.
• Monitor sales performance metrics and prepare regular reports for senior management.
• Identify emerging market trends and competitor activities to adjust sales strategies.
• Collaborate closely with internal teams (e.g., marketing, operations, finance) to ensure seamless client experiences.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field
• Minimum 3 years of hands-on corporate or B2B sales experience
• Demonstrated success managing the complete sales cycle and closing high-value deals.
• Excellent verbal and written communication skills, with the ability to influence and negotiate effectively.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in CRM tools and Microsoft Office Suite.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Responsibilities:

• Engage directly with key clients through proactive communication, including outbound calls, virtual meetings, and in-person visits.
• Manage the complete sales cycle from lead generation to deal closure, ensuring a seamless end-to-end experience for the client.
• Understand client business needs, challenges, and objectives to offer tailored solutions that align with company services.
• Build and nurture strong, long-term relationships with key accounts to ensure high customer satisfaction and retention.
• Strategically follow up on leads and business inquiries, providing relevant information via email, calls, or meetings.
• Develop and maintain a comprehensive database of current and potential clients, tracking engagement and sales activity.
• Create and implement customized sales strategies, including cold outreach, networking, and lead qualification, to drive business growth.
• Proactively identify and pursue new business opportunities to consistently achieve and exceed revenue targets.
• Present and clearly explain services to prospective clients, showcasing value propositions and ROI.
• Conduct market research to identify emerging trends, competitor activity, and potential areas for business development.
• Meet and exceed monthly and quarterly sales targets by effectively managing a pipeline of key accounts.

Desired Candidate Profile:

• Experience: 1 to 4 years in key account management or B2B sales, with demonstrated success in end-to-end sales cycles.
• Strong communication, negotiation, and presentation skills.
• Ability to manage multiple client relationships and prioritize tasks effectively.
• Self-motivated, target-driven, and comfortable working in a dynamic, fast-paced environment.

Key Responsibilities:

- Identify, pursue, and secure new business opportunities through networking, cold calling, outbound campaigns, and direct meetings.

- Conduct market research to understand client needs, industry trends, and competitive positioning.

- Engage potential clients through calls, emails, presentations, and meetings to pitch company offerings effectively.

- Understand client requirements and provide tailored solutions that align with their needs.

- Prepare and deliver compelling sales proposals, presentations, and follow-up communications.

- Manage the entire sales process from lead generation, qualification, proposal, negotiation, to closing the deal.

- Maintain a detailed and updated database of leads, prospects, and sales activities using CRM tools.

- Achieve and exceed monthly, quarterly, and annual sales targets.

- Collaborate closely with internal teams (marketing, operations, and service delivery) to ensure a smooth client onboarding and satisfaction process.

- Provide regular sales forecasts, pipeline updates, and performance reports to management.

Requirements:

1. Bachelor's degree in Business, Marketing, or a related field.

2. 1+ years of experience in business development or end-to-end sales roles.

3. Proven track record of meeting or exceeding sales targets.

4. Excellent communication, negotiation, and interpersonal skills.

5. Self-driven, proactive, and capable of working independently.

6. Familiarity with CRM systems and sales performance metrics.

About The Organisation

Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

Role and Responsibilities:

● The role requires one to assist the professors.

● Manage class scheduling and logistics.

● Serve as the primary point of contact for students and faculty regarding academic matters.

● Oversee day-to day operations within the academic department, ensuring efficiency and adherence to established protocols.

● Monitor resource utilization and identify opportunities for optimization and cost-efficiency.

● Work on improving daily processes by monitoring processes on the ground.

● Ensuring the faculty is delivering the content as per company standards.

● Responsible for aligning academic standards, curriculum, and teaching methodologies.

● Collaborate with academic leadership, faculty members, and other stakeholders to develop and implement initiatives aimed at enhancing the overall academic experience.

Qualifications:

• Bachelor's degree, often in education, administration, or a related field.
• 2+ years of teaching experience in an educational setting, providing a solid foundation in classroom management.
• Excellent communications and interpersonal skills.
• Ability to manage multiple tasks and handle administrative duties effectively, ensuring smooth operations within the academic environment.

We are looking for a self driven Sales Development Representative (SDR) responsible for prospecting and generating qualified outbound leads for our Sales Executives. The ideal candidate is results-driven, possesses strong and natural sales talents, and is committed to

creating new business opportunities.It is an individual contributor role wherein you would work with a small but highly competitive and effective team.

Responsibilities:

● Develop a thorough understanding of our product offerings and target segment.

● Prospect, qualify, follow up and educate a high volume of cold leads into prospects through

outbound channels.

● Servicing & qualifying inbound customer inquiries.

● Identifying and developing new sales opportunities.

● Contacting potential customers on LinkedIn, via phone calls and emails.

● Support Sales Executives by prospecting and scheduling qualification meetings and product

demos.

● Maintain a sufficient volume of outbound activities to achieve or exceed your monthly quota

of scheduled demos and qualified opportunities.

Requirements:

● 1 to 3 years of experience as SaaS SDR or BDR in a B2B SaaS/IT Software/IT Products

Company.

● Bachelor's Degree or relevant working experience.

● Highly motivated, driven and self-starting individual.

● Ambitious, result-oriented and has a great attention to detail.

● Strong convincing skills with active listening ability.

● Outstanding written, verbal & presentation skills.

● Must have some experience pursuing mid-market or enterprise customers.

● Have a deep understanding of how to leverage and implement a multi-pronged approach

(calls, emails, Linkedin, social selling, Sales automation tools and more).

Good to have:

● Prior experience using Sales automation and CRM systems.

● Has worked at growth stage startup

● Previous experience in HR-tech Sales.

● Education background of Computer Engineering and MBA

You will get:

● Competitive compensation package and benefits.

● Work closely with founders and be part of a truly amazing team.

● Join a fast-growing startup early, make a difference and enjoy the ride.