Business Development Executive

Role : Full-Time Individual Contributor (IC)

Shift : UK/US (flexibility required)

Experience : 5+ Years

Education : BTech/ BE / MCA / MSc Computer Science

Industry : Enterprise Software Companies

ABOUT THE ROLE:

Your primary objective is to provide AMS support for Netsuite, Coupa, Concur, Blackline and other applications as needed.

Need to work with a larger support team and be able work in different shift hours and perform the following

• Acknowledge and self-assign/assign the tickets as the case may be

• Communicate via Jira, slack and other tools

• High priority tickets are given the immediate attention

• Provide quality resolution

• For repeated issues, perform Root Cause Analysis, work with other team members as appropriate

• Work on the assigned shifts, including PST support hours

• Log product support with NetSuite, Coupa etc, if their support is required

• Create/Update the knowledge repository

• If assigned to execute project tasks, deliver them on time

• Communicate updates including status, risks, issues, and escalations

Required Skills:

• Minimum of bachelor’s degree in information technology, computer science or related discipline

• Minimum of 5 years of hands-on experience with NetSuite, Coupa, Concur, Blackline modules,

• Superb communication and interpersonal skills to collaborate with other consultants and clients.

• Ability to work effectively as part of a team while also being self-sufficient and self-starting

• Functional expertise in one process domains: record to report, order-to-cash, procure-to-pay

Role - Manager – Paid Search (Gurgaon, Bangalore, Mumbai)

Overview of job -

Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Manager – Performance Marketing In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup. This role assumes responsibility of crafting a performance strategy for clients and create success stories.

Reporting of the role - This role reports to the Director – Performance Marketing 

What your day job looks like -

● Develop strong relationships with counterparts in regional teams (Europe, U.S., Asia)

● Support the training and growth of your team

● Enforce Search best practices with a focus on platform expertise, consistency, and quality of work delivery

● Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

● Serve as point of escalation for your team and take ownership of resolving any issue

● Provide career development and coaching for your team

● Line manage 2-5 direct reports

● Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

● Present strong and effective communication across all levels.

What you’ll bring:

● You are proficient in English

● You have 5+ year experience of planning and managing Search campaigns

● You have a high-level knowledge of Paid Search platforms and third-party tools (AdWords, Bing, SA360, GA, SEM Rush, Editor)

● Kenshoo, Marine, Salesforce, etc is a plus

● You possess strong analytical skills and a natural affinity for numbers ● You are able to examine raw data, draw conclusions and develop actionable recommendations as needed

● You have experience maintaining quality standards at scale

● You have experience providing service to local teams from a centralized location

● You have a passion for everything digital, with an active interest and understanding of online advertising industry trends

● You have excellent communication skills, both verbal and written

● You are proficient in Microsoft Excel and Google Sheets

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMDF0120PS

1. Primary skill:

• C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
• Microsoft .Net (ASP.NET & ASP .NET CORE)
• MVC and WebAPI
• MS SQL

1. Secondary skill:

Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies

MS SQL Server management Studio (SSMS) to develop database objects such as Stored Procedures, Functions, views, triggers, constraints etc. and look for performance tuning and Exception handling for these components

 (Good to have)

Good to have: Understanding of MS Excel VBA /MS-access/ macro codes

4.Years of Experience: 5-8 Years

1. Location:(Remote)
2. Position-1
3. Budget- Max 25 LPA
4. NP- Immediate

• Degree in Computer Science (BS/MS), related technical field or equivalent practical experience
• 8+ years of industry experience in product development
• Experience in coaching and mentoring team members
• Must own a specific component of the product. Gathering requirements by working with product management. Working closely with development managers in defining external product interfaces
• Must have excellent written and verbal communication skills. Must articulate various design approaches and design decisions clearly - within the team and across the teams.
• Must work with QA engineers to devise proper test constructs - unit testing and integration tests.

Looking for candidates who would be responsible for handling sales for Indian customers over the phone entirely.

Job profile:

Contacting potential or existing customers to inform them about the service.

Answering questions about product or the company

Asking questions to understand customer requirements and close sales

Enter and update customer information in the database

Handle grievances to preserve the company's reputation

Go the 'extra mile' to meet sales quota and facilitate future sales

Requirements

Proven experience as telesales representative or other sales role in the Indian market

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant CRM

Excellent knowledge of English/Bengali/Tamil/Telugu/Marathi/Kannada

Excellent communication and interpersonal skills

Cool tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints