- Developing marketing plans: Create annual marketing plans and objectives for products and services
- Managing campaigns: Oversee marketing campaigns, including social media, email, and direct marketing
- Building brand awareness: Manage the company's brand image and reputation across all marketing channels
- Conducting market research: Use customer questionnaires and focus groups to understand the target audience
- Collaborating with other departments: Work with sales, product development, and customer service to ensure a cohesive marketing strategy
- Analyzing data: Analyze data from marketing campaigns to measure performance
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MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.
Responsibilities
- Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
- Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
- Maintain detailed records of quality assessments, findings, and recommendations.
- Create and update quality documentation, including standard operating procedures.
- Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
- Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
- Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
- Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
- Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
- Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.
Qualifications:
- Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
- Proven experience in quality assurance or quality control, preferably in a similar industry.
- Strong analytical and problem-solving skills.
- Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
- Excellent communication skills.
- Attention to detail and a commitment to precision.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with quality management software and tools.
If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!
We are looking for "Process Mapping Consultants" / “ Home Ninjas”
Home Ninjas are a skilled team of professionals who work a few hours each day from the comfort of their homes, specializing in process mapping using our Gen AI powered Digital Blueprint software.
We provide comprehensive training on the Digital Blueprint software and the best practices for creating effective process maps.
“Any woman who understands the problems of running a home will be nearer to understanding the problems of running a country.”
— Margaret Thatcher
“We believe Women have an extraordinary ability to distill complex information into its essence, breaking it down into clear, actionable steps that are easy for anyone to follow. This skill is invaluable when navigating dense information—like reading a large text document—and translating it into a process map that brings clarity to chaos.”
If you believe you are that woman who can read “ standard operating procedures” and come up with a “process flow diagram” , join our team of “Home Ninjas”
Eligibility to Become a Home Ninja:
A graduate with English language proficiency and logical reasoning skills.
Prior experience in operations roles within banks or insurance companies is a plus.
If you’re interested in joining our growing team of Home Ninjas, we’d love to hear from you. Write to us today !
understand and interpret data within the context of the product / business -
solve problems and distill data into actionable recommendations.
Strong communication skills with the ability to confidently work with cross-
functional teams across the globe and to present information to all levels of the
organization.
Intellectual and analytical curiosity - initiative to dig into the why, what & how.
Strong number crunching and quantitative skills.
Advanced knowledge of MS Excel and PowerPoint.
Good hands-on SQL
Experience within Google Analytics, Optimize, Tag Manager and other Google Suite tools
Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus
Inherent interest in e-commerce & marketplace technology platforms and broadly in the consumer Internet & mobile space.
Previous experience of 1+ years working in a product company in a product analytics role
Strong understanding of building and interpreting product funnels.
Around 4 years of experience in creating and implementing Web-based applications using
C#, ASP.net, Web API, MVC, Micro Services, JavaScript and SQL Server.
Familiarity or exposure to CI / CD, Dev Ops such as Dockers, containers, Azure, Pipeline is
highly recommended
Ability to work in an Agile, fast-paced environment, and learn rapidly.
Bachelor degree in computer science, computer engineering or similar.
Familiar with object-oriented development, design patterns and specifically in .NET
Framework (C#) with a strong background in web-based development and service-oriented
Architecture.
Expert in HTML, CSS, JavaScript, JQuery, JSON.
Writing clean, readable, and easily maintainable code.
Must have knowledge of project/task management tools like Jira,
Familiarity with Version Control like Bitbucket, Git etc.
Understanding of UI, cross-browser compatibility and web standards.
Build features and applications with responsive design
Good English communication skills, written and spoken.
Able to work with minimum supervision as well as perform under pressure and meet
Deadlines.
What you’ll be doing:
LiteStore is seeking a dynamic and driven Management Trainee to join our passionate team. This role offers a unique opportunity to work closely with the company's founders, contributing to the strategic initiatives that drive LiteStore's growth and success. As a Management Intern, you will gain invaluable insights into the world of innovative retail, D2C brands, digital-to-physical brand transitions, and building strategic initiatives.
Responsibilities:
- Collaborate directly with LiteStore's Strategic Initiatives Team to support their day-to-day activities and strategic priorities.
- Conduct in-depth research and analysis on market trends, competitor landscape, and potential growth opportunities to inform decision-making.
- Assist in preparing and refining presentations, reports, and documentation for internal and external stakeholders.
- Participate in brainstorming sessions, idea generation, and strategic planning discussions.
- Help coordinate and manage special projects, events, and initiatives that align with LiteStore's vision and goals.
- Liaise with cross-functional teams, including Projects, Operations, Finance and Business Development, to drive efficient and effective execution of key projects.
- Provide administrative support, including calendar management, scheduling meetings, and handling communication on behalf of the Team.
- Maintain confidentiality and professionalism while handling sensitive information and high-level interactions.
Qualifications:
- Currently pursuing a Bachelor's or Master's degree in Engineering, Business Administration, Entrepreneurship, Marketing, or a related field.
- Strong passion for entrepreneurship, retail innovation, and the startup ecosystem.
- Excellent research, analytical, and problem-solving skills.
- Exceptional written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Highly organized with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Self-motivated, proactive, and able to work independently as well as collaboratively in a fast-paced environment.
- Professional demeanor, strong interpersonal skills, and the ability to interact with individuals at all levels.
- Prior internship experience in a startup, entrepreneurship, or business-related role is a plus.
Roles and Responsibilities
Key Responsibilities:
- Setting up processes related to finance, accounts, vendor payments, payroll and implementation of those processes across the organization to prevent fraud and ensuring efficient operations
- Preparing financial statements (quarterly, annual) and MIS dashboards for management and investors
- Preparing and analyzing budgets, financial data, cash flows, and providing insights for business planning
- Work closely with cross-functional teams to ensure financial data accuracy, budget planning
- Manage the finance and accounting team, including hiring, training, and developing of team
- Manage relationships with external partners, such as banks and NBFCs, auditors, tax consultants, and regulatory bodies
Requirements:
- Full ownership and accountability, be instrumental in building the organization and growing with the organization for a leadership role
- CA or ICWA is mandatory
- 5+ years of experience in finance and accounting, preferably in fintech, banks, microfinance, NBFC
- Strong Excel or google sheet skills
- Experience in managing financial operations, budgeting, forecasting, and financial planning
- Strong communication and interpersonal skills, with the ability to build relationships with
- Excellent analytical and problem-solving skills
- Experience in managing and developing a team
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Building an in depth understanding of all our offline and online products
- Ensuring our online apps across all platforms are stable.
- Regularly monitoring the crash reports, understanding why crashes are happening, recording them, getting them fixed by coordinating with the tech team, keeping checking so that the same is not repeated.
- Executing test cases (manual or automated) on all offline and online products, analyzing results, recording them, understanding why an error is occurring or a bug is coming, coordinating with tech team to fix them, ensuring the same is not repeating
- Proactively and responsibly driving all communication with tech and product teams to ensure all bugs are rectified in least possible time and taking responsibility for coordinating the same and reporting to the entire group with follow on testing. Giving final approvals of stability on each such bug reported.
- Creating logs to document testing phases and defects
- Reporting bugs and errors to development teams
- Working closely with the development and product management teams to take overall product responsibility
- Sharing proactive ideas on product growth basis testing experience
- Conducting post-release/ post-implementation testing
- Working with cross-functional teams to ensure quality throughout the software development lifecycle
- Creating short testing teams in operations and other departments, and positively engage other people in testing, feedback and then getting the issues/ bugs/ errors collated and reported to the tech team, and then do planning and proactive follow ups to get them rectified and tested again.
- Owning up the finer details of our tech products and create a testing and feedback driven product growth.
What you need to have:
- An undistracted mind, an aspiration for continued learning and holistic growth in life, humility to learn and self confidence to do anything
- Should be result-driven, have good communication skills, and up-to-date knowledge of software testing methodologies, identifying the bugs, getting them fixed and ensuring the best of user experience.
- 1 to 2 years of hands-on experience in Software / Application testing in conducting tests, analyzing the results, reporting observations to the tech team and getting them fixed.
- Experience of taking proactive responsibility of product stability and working closely with the product teams to ensure quick and efficient rectifications and retestings, keeping logs and documenting, reporting, project and process management, and hands on approach to product stability and growth.
- Excellent communication and critical thinking skills.
- Good organizational skills and detail-oriented mindset.
- Good command in excel, word and google sheets/google drive folders to prepare and record all interactions, maintain various data and test cases, logs, queries, resolutions, reports and build a proactive process of keeping the records updated and ensure closures.
- Should be skilled in Testing Mobile apps on both android and iOS.
Development of Web based Applications using latest technologies like, AngularJS, Node.js, SQL Developer, MongoDb. Designing and developing user interfaces using AngularJS best practices. Adapting interface for modern internet applications using the latest front-end technologies, Writing JavaScript, CSS, and HTML, Developing product analysis tasks.