Appknox

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Our business includes Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, Japan, US, and expanding rapidly. 

The Opportunity:

We are seeking a highly skilled Senior Software Engineer (Backend) to join our dynamic software development team. In this role, you will contribute to key backend projects, collaborate across teams, and play a vital part in delivering robust, scalable, and high-performance software solutions. As a senior engineer, you will work independently, make impactful technical decisions, and help shape the backend architecture while collaborating with a passionate, high-performing team.

You will work hands-on with products primarily built in Python, with opportunities to contribute to Golang. These technologies are at the core of our development stack, and your focus will be on building, scaling, and maintaining distributed services. Distributed systems are integral to our architecture, providing a chance to gain hands-on experience with maintaining and optimizing them in a fast-paced environment.

As a Senior Engineer, you are expected to:

• Write clean, maintainable, and testable code while following best practices.
• Architect solutions, address complex problems, and deliver well-thought-out technical designs.
• Take ownership of assigned modules and features, delivering them with minimal supervision.
• Contribute to code reviews and technical discussions, ensuring high-quality deliverables.

We highly value open source contributions and encourage you to check out our work on GitHub at Appknox GitHub. While no prior experience in security is required, our experienced security professionals are available to support you in understanding the domain.

This role offers a unique opportunity to work on cutting-edge technology, drive impactful solutions, and grow within a collaborative environment that values autonomy, innovation, and technical excellence.

Responsibilities:

• Contribute to backend development for a cutting-edge product in the Security domain, with focus on performance, reliability, and maintainability.
• Implement software components and features based on high-level architectural guidance using Django and Django REST Framework (DRF).
• Collaborate with senior engineers to translate functional and technical requirements into robust backend implementations.
• Write clean, modular, and testable code following industry best practices and team standards.
• Participate in design discussions and code reviews to maintain code quality and continuously learn from peers.
• Work closely with frontend, QA, and security teams to deliver well-integrated, end-to-end solutions.
• Troubleshoot, debug, and resolve issues in existing systems, ensuring stability and efficiency.
• Contribute to the creation of technical documentation for components and modules you build or maintain.
• Follow defined verification plans and contribute to improving test coverage and automation.
• Participate in sprint planning, estimations, and agile ceremonies to support timely and effective project delivery.
• Proactively seek feedback and continuously improve your technical skills and understanding of system architecture.
• Support team success by collaborating effectively, sharing knowledge, and guiding junior team members when needed.

Requirements:

• Solid hands-on experience with Django and Django REST Framework 3-4 years
• Good understanding of relational databases, SQL, and working with ORMs such as Django ORM.
• Ability to contribute to design discussions and implement well-structured, maintainable backend systems.
• Exposure to writing unit and integration tests; familiarity with CI/CD pipelines and version control systems
• Proficiency in debugging, performance optimization, and addressing scalability concerns under guidance.
• Strong fundamentals in data structures, algorithms, and clean coding practices.
• Able to collaborate effectively within a team and take ownership of moderately complex modules.
• Good communication skills, with the ability to document and explain solutions to peers.
• Familiarity with cloud platforms and microservices architecture is a plus.
• Self-driven with a growth mindset and willingness to learn from peers and feedback.

Work Expectations:

Within 1 month-

• Attend KT sessions conducted by the engineering and product teams to gain a deep understanding of the product, its architecture, and workflows.
• Learn about the team's development processes, tools, and key challenges.
• Work closely with the product team to understand product requirements and contribute to the design and development of features.
• Dive deep into the existing backend architecture, including database structures, APIs, and integration points, to fully understand the technical landscape
• Begin addressing minor technical challenges and bugs, while understanding the underlying architecture and tech stack.
• Begin to participate in creating action plans for new features, ensuring that design and implementation are aligned with product goals.

Within 3 months-

• Achieve full autonomy in working on the codebase, demonstrating the ability to independently deliver high-quality features from design to deployment.
• Take complete ownership of critical modules, ensuring they are optimized for performance and maintainability.
• Act as a technical resource for the team, offering support and guidance to peers on complex issues.
• Collaborate with DevOps to optimize deployment pipelines, debug production issues, and improve backend infrastructure.
• Lead discussions for technical solutions and provide recommendations for architectural improvements.
• Contribute to the design of new features by translating functional requirements into detailed technical specifications.
• Prepare regular updates on assigned tasks and communicate effectively with the engineering manager and other stakeholders.

Within 6 months-

• Be fully independent in their development tasks, contributing to key features and solving critical challenges.
• Demonstrate strong problem-solving skills and the ability to take ownership of technical modules.
• Actively participate in code reviews and technical discussions, ensuring high-quality deliverables.
• Collaborate seamlessly with cross-functional teams to align technical solutions with business requirements.
• Establish themselves as a reliable and proactive team member, contributing to the team’s growth and success.

Personality traits we really admire:

• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Proactive mindset. 
• Highly motivated and coming up with ideas and perspective to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process 

• Round 1 Interview - Profile Evaluation (EM)
• Round 2 Interview - Assignment Evaluation & Technical Problem Solving discussion (Tech Team)
• Round 4 Interview - Engineering Team & Technical Founder (CTO)
• Round 5 Interview - HR

Compensation

• Best in industry

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers are Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.

A BIT ABOUT US:

Appknox is a global leader in mobile app security. Founded in Bangalore in 2014, we’ve built a globally recognized, highly automated security platform used by 300+ businesses worldwide, including Fortune 500 companies. Our solution – praised for its speed, ease of use and deep coverage – helps enterprises secure mobile apps and protect user data. Innovation and customer focus are in our DNA: as one team member notes, Appknox’s “fast-paced and innovative environment has helped me bring out the best in myself”. We believe in DevSecOps and continuous learning, ensuring our products and people lead the industry. Join us to help secure apps on a global scale and make an impact in the cybersecurity world.

Role Overview

As an Outbound SDR (ANZ-SEA), you will drive outbound pipeline generation across Australia, New Zealand, and Southeast Asia. Reporting to the Director of Global Sales, you’ll work closely with our global sales and marketing teams to identify and engage enterprise prospects. This hybrid role (minimum 2 days in-office) offers the chance to develop key accounts in high-growth markets and contribute directly to Appknox’s expansion. You will act as the first point of contact for potential customers, shaping Appknox’s reputation and laying the groundwork for future sales.

Key Responsibilities

• Lead Generation & Outreach: Actively prospect target accounts in the ANZ-SEA region using cold calls, personalized emails and LinkedIn outreach. You’ll reach out to decision-makers, schedule meetings, and nurture interest through follow-ups.
• Qualify Prospects: Quickly assess inbound and outbound leads to determine fit. Identify business needs and pain points, and schedule demos or hand off qualified opportunities to Account Executives.
• Pipeline Management: Maintain accurate records of activities and leads in our CRM (e.g., Salesforce). Update customer profiles and track metrics regularly. Strive to meet and exceed weekly activity and pipeline targets.
• Market Research: Build and refine ideal customer profiles. Research industry trends, competitors, and region-specific insights (ANZ/SEA), and use this data to tailor your messaging.
• Collaboration: Work closely with marketing and sales leadership to coordinate campaigns and share feedback from prospects. Collaborate with global SDRs and AEs to refine outreach strategies and messaging.
• Data-Driven Improvement: Analyze engagement metrics (email open rates, call conversions, etc.) and continuously optimize your approach. Demonstrated analytical thinking is expected to iterate on strategies and maximize results.

Outbound SDRs “reach out to potential customers to generate leads” and are critical to building pipelines that lead to closed deals. In this role, you’ll proactively connect with prospects who fit our target profile via phone, email, and social channels.

Key Qualifications

• Experience: 3–4 years in a B2B SaaS sales development or outbound prospecting role, with a proven track record of generating and qualifying outbound pipeline. (Experience in quota-carrying SDR/BDR roles is ideal.)
• Communication Skills: Excellent verbal and written communication. You’re comfortable on cold calls and can craft compelling emails and LinkedIn messages that resonate with tech-savvy buyers.
• Self-Starter & Analytical: You work autonomously and thrive in a fast-paced, target-driven environment. Strong problem-solving and analytical skills enable you to interpret data, adapt your tactics, and make informed decisions independently.
• Tools & Tech Savvy: Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools. Comfortable using LinkedIn Sales Navigator or similar platforms for research. Quick to adopt new tech and processes.
• Organized & Resilient: You can manage multiple leads and tasks, stay organized, and maintain persistence. Strong time management skills and a positive attitude keep you motivated through rejection or slow responses.
• Regional Fluency: English fluency is required; proficiency in any local ANZ/SEA languages is a plus. Understanding of ANZ or SEA business culture will help you connect with prospects in those markets.
• Hybrid Work Ready: Willingness to work on-site at least two days per week (office location in ANZ-SEA to be determined) and coordinate across time zones.

Preferred Qualifications

• Prior experience selling in the cybersecurity or mobile app security space. Knowledge of app security testing or DevSecOps is a strong plus.
• Demonstrated success in the ANZ or Southeast Asian markets. Familiarity with local enterprise structures and decision-making.
• Bachelor’s degree or equivalent practical experience (technical or business background).

What We Offer

• Global Impact & Innovation: Be part of a cutting-edge cybersecurity company that serves Fortune 500 clients and enterprises across industries. You’ll work on innovative security solutions and gain exposure to global sales strategies.
• Learning & Growth: Access continuous development opportunities – on-the-job training, professional courses, and mentorship. Appknox invests in your career: as one employee shares, the company has contributed “immensely to my personal and professional growth”.
• Flexible Culture: Enjoy a flexible schedule and hybrid work model. Appknox trusts you to manage your work – “flexible schedule empowers us to work at our best”. We also emphasize work-life balance; employees appreciate our “healthy work-life balance… and flexible and positive work culture”.
• Competitive Compensation: A rewarding package with base salary, performance-based commissions/bonuses, and equity options.
• Benefits & Wellbeing: Comprehensive medical insurance for you and your family, participation in a Corporate Pension Scheme (Corporate-NPS) for future security, and wellness perks like gym memberships and mental health support.
• Collaborative Team: Join a diverse, cross-functional team of cybersecurity experts, marketers, and sales pros. You’ll report to the Director of Global Sales and collaborate with colleagues worldwide. We uphold honesty, customer-centricity, and open communication in everything we do.

Ready to secure the future of mobile apps? If you’re a driven SDR with a passion for sales and technology, we want you on our team. Apply today to help Appknox continue making mobile apps a safer place for businesses and users around the globe.

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Our business includes Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, Japan, US, and expanding rapidly. 

The Opportunity:

We are seeking a highly skilled Senior Software Engineer (Backend) to join our dynamic software development team. In this role, you will contribute to key backend projects, collaborate across teams, and play a vital part in delivering robust, scalable, and high-performance software solutions. As a senior engineer, you will work independently, make impactful technical decisions, and help shape the backend architecture while collaborating with a passionate, high-performing team.

You will work hands-on with products primarily built in Python, with opportunities to contribute to Golang. These technologies are at the core of our development stack, and your focus will be on building, scaling, and maintaining distributed services. Distributed systems are integral to our architecture, providing a chance to gain hands-on experience with maintaining and optimizing them in a fast-paced environment.

As a Senior Engineer, you are expected to:

• Write clean, maintainable, and testable code while following best practices.
• Architect solutions, address complex problems, and deliver well-thought-out technical designs.
• Take ownership of assigned modules and features, delivering them with minimal supervision.
• Contribute to code reviews and technical discussions, ensuring high-quality deliverables.

We highly value open source contributions and encourage you to check out our work on GitHub at Appknox GitHub. While no prior experience in security is required, our experienced security professionals are available to support you in understanding the domain.

This role offers a unique opportunity to work on cutting-edge technology, drive impactful solutions, and grow within a collaborative environment that values autonomy, innovation, and technical excellence.

Responsibilities:

• Drive backend development for a disruptive product in the Security domain, focusing on innovation, performance, scalability, and maintainability.
• Take ownership of the software design process, including designing workflows, system architecture, and implementation plans.
• Translate functional and technical requirements into detailed architecture and design, making independent decisions to ensure efficiency and scalability.
• Collaborate with cross-functional teams, including frontend and security teams, to deliver cohesive and high-quality solutions.
• Conduct thorough code reviews to ensure adherence to best practices, maintainability, and coding standards.
• Write clean, maintainable, and testable code using Django and Python, adhering to industry best practices.
• Design and implement scalable software components, frameworks, and APIs using Django and Django REST Framework (DRF).
• Troubleshoot, debug, and optimize existing systems to improve functionality and performance.
• Create detailed technical documentation, including flowcharts, layouts, and system requirements, to ensure clarity and alignment.
• Develop and enforce robust software verification plans, quality assurance procedures, and deployment strategies.
• Ensure timely delivery of software updates while addressing user feedback to enhance solutions.
• Provide technical expertise to solve backend challenges and participate in critical decision-making processes.
• Support team growth by sharing knowledge, fostering collaboration, and mentoring junior engineers informally as needed.

Requirements:

• 5–6 years of professional experience in backend development with a strong focus on Django and Python.
• Proficiency in Django REST Framework (DRF), relational databases, SQL, and ORMs (e.g., Django ORM, SQLAlchemy).
• Strong problem-solving skills with the ability to make independent technical decisions regarding system design and implementation.
• Hands-on experience in designing and developing scalable, maintainable, and high-performing backend systems.
• Deep understanding of software engineering practices, including Test-Driven Development (TDD), CI/CD pipelines, and deployment processes.
• Excellent communication skills, with the ability to document and present technical specifications and workflows clearly.
• Familiarity with cloud infrastructure, deployment pipelines, and microservices architectures is a bonus.
• Self-motivated and capable of working independently in a fast-paced environment with minimal supervision.
• Ability to handle ambiguity and adapt to rapidly changing business needs while maintaining focus on delivering quality solutions.

Work Expectations:

Within 1 month-

• Attend KT sessions conducted by the engineering and product teams to gain a deep understanding of the product, its architecture, and workflows.
• Learn about the team's development processes, tools, and key challenges.
• Work closely with the product team to understand product requirements and contribute to the design and development of features.
• Dive deep into the existing backend architecture, including database structures, APIs, and integration points, to fully understand the technical landscape
• Begin addressing minor technical challenges and bugs, while understanding the underlying architecture and tech stack.
• Begin to participate in creating action plans for new features, ensuring that design and implementation are aligned with product goals.

Within 3 months-

• Achieve full autonomy in working on the codebase, demonstrating the ability to independently deliver high-quality features from design to deployment.
• Take complete ownership of critical modules, ensuring they are optimized for performance and maintainability.
• Act as a technical resource for the team, offering support and guidance to peers on complex issues.
• Collaborate with DevOps to optimize deployment pipelines, debug production issues, and improve backend infrastructure.
• Lead discussions for technical solutions and provide recommendations for architectural improvements.
• Contribute to the design of new features by translating functional requirements into detailed technical specifications.
• Prepare regular updates on assigned tasks and communicate effectively with the engineering manager and other stakeholders.

Within 6 months-

• Be fully independent in their development tasks, contributing to key features and solving critical challenges.
• Demonstrate strong problem-solving skills and the ability to take ownership of technical modules.
• Actively participate in code reviews and technical discussions, ensuring high-quality deliverables.
• Collaborate seamlessly with cross-functional teams to align technical solutions with business requirements.
• Establish themselves as a reliable and proactive team member, contributing to the team’s growth and success.

Personality traits we really admire :-

• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with ideas and perspective to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process 

• Round 1 Interview - Profile Evaluation (EM)
• Round 2 Interview - Assignment Evaluation & Technical Problem Solving Discussion (Tech Team)
• Round 3 Interview - System Design (Sr. Architect)
• Round 4 Interview - Engineering Team & Technical Founder (CTO)
• Round 5 Interview - HR

Compensation

• Best in industry

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers are Enterprises and Fortune 500 companies.

Why Join Us :-

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity

We’re looking for a Jr Security Engineer to join our R&D team to drive innovation on our mobile security platform and solve complex security challenges that impact businesses globally

What An Ideal Candidate Would Look Like: 

• Good grasp in Reverse Engineering with exposure to Frida (must), Radare, Ghidra, Jadx, Binja etc.
• Experience in developing sample Android or iOS apps
• Strong research and analytical skills
• Programming Skills - Python, JavaScript (Must Have)
• Experience with Git & GitHub

Minimum Requirements

• Should have 2-3 years of full-time experience in mobile app security or show something that proves experience doesn’t matter
• Strong grasp of fundamentals in mobile application security
• Strong problem-solving mindset – Enjoys tackling complex security challenges
• Self-taught learner who keeps up with emerging technologies and threats

Key Responsibilities

• Enhance the VA platform by adding capabilities to detect new vulnerabilities on the apps being scanned.
• Develop and deploy bypasses to ensure seamless user experience during scans.
• Implement new features on the VA platform to enhance user experience and deliver greater value.
• Creating and publishing whitepapers.

Work Expectations:

Within 3 months

Implement at least 2 test cases to detect new vulnerability with the help of team members

Within 6 months

Contribute to the product independently with minimal to no supervision

Within 1 year

Research and publish whitepapers

Personality traits we really admire:-

• A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follow timelines and absolute commitment to deadlines.

Interview Process - would be team-specific

• Round 1 Interview - Profile Evaluation; HR
• Round 2 - Technical Interview with security team members
• Round 3 - Technical Interview with the CTO and Team Lead
• Round 4 - HR Round

Compensation

• As per Industry Standards

Why Join Us:-

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
• Round 3 - Call with the CSM team to review your assignment
• Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
• Round 5 - HR Call 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.