Pluginlive

Essential Responsibilities

• Primary responsibility would be overseeing complete Load balancing and Network Packet Broker Operation.
• Load Balancing Engineer with hands-on experience on F5 BIG-IP GTM and LTM devices as well as Citrix NetScaler.
• Hands on experience in migrating other load balancer vendors to F5 Load Balancer
• Must be an expert in F5 and Citrix Load Balancing platforms.

Roles and Responsibilities

• Should analyse, design, implement and maintain the networks F5 and Citrix NetScaler Load Balancer infrastructure.
• Should inspect data packets and TCP, IP flow in network and application flow.
• Should possess a working knowledge of switches, routers, and firewall concepts.
• Should be able to configure and maintain F5 and Citrix Load Balancers, load balancing best practices.
• Should also take the responsibility to upgrade network operating systems software and hardware as per the management requirements.
• Must ensure that the plans are integrated effectively with the other aspects of the technical infrastructure.
• Extensive knowledge of Load balancing technology including algorithms and health check options.
• Knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
• Knowledge and experience with F5 BIG-IP GTM Wide IP configuration.
• F5 BIG-IP iRule programming and troubleshooting experience.
• Extensive knowledge of Citrix NetScaler VIP configuration with Knowledge and experience with Citrix NetScaler Global Load Balancing (Gslb) configuration.

Job description

Location - Airoli ( Navi Mumbai)

CTC - Upto 50 LPA

Experience- 14 - 18 years

· Responsible for Design, planning and implement the best of art network technologies.

· Analyse business IT needs and requirements to develop technical solutions.

· Design network systems to meet business needs, including LANs, WANs, intranets, Internet connections, Cloud network, data communication networks, etc.

· Perform network modelling, analysis, budgeting, and planning tasks.

· Experience in Troubleshoot complex networks, identifying and correcting technical issues.

· Act as L4 during crisis/incident event management incidents as needed.

· Cross team /partner engagements to represent Project concerns/needs.

· Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.

· Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.

· Decision making authority is broad and can have significant material impact on cost, business planning and success of Bank core business.

· Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab/ QA deployments for technology trials.

· Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

· Direct and manage network-related projects from initiation to completion. Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.

· Direct the continuous and secure maintenance of the corporate, data centre, and cloud networking infrastructure, including network security and Disaster Recovery & Business Continuity Plans.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Roles & Responsibilities:

• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.

• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.

• Understand Project and detailed Scope and seek clarifications where necessary.

• Design, develop, and unit test applications / products.

• Analyze the impact due to changes in code.

• Design algorithms and flowcharts.

• Produce clean, efficient, and re-usable codes based on specifications.

• Run and automate tests to find any errors or bugs.

• Verify and deploy programs and systems.

• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.

• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.

• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.

• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.

• Troubleshoot issues and help define solutions to these issues.

• Displays a strong work ethic and sense of urgency.

• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.

• Key learner and timely update self-skill sets.

• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.

• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education

Company: CorpCare

Title: Head of Engineering/ Head of Product

Location: Mumbai (work from office)

CTC: Annual CTC Up to 25 Lacs

About Us:  

CorpCare is India’s first all-in-one corporate funds and assets management platform. We offer a single-window solution for corporates, family offices, and HNIs. We assist corporates in formulating and managing treasury management policies and conducting reviews with investment committees and the board.

Job Summary:  

The Head of Engineering will be responsible for overseeing the development, implementation, and management of our corporate funds and assets management platform. This role demands a deep understanding of the broking industry/Financial services industry, software engineering, and product management. The ideal candidate will have a robust background in engineering leadership, a proven track record of delivering scalable technology solutions, and strong product knowledge.

Key Responsibilities:

- Develop and communicate a clear engineering vision and strategy aligned with our broking and funds management platform.

- Conduct market research and technical analysis to identify trends, opportunities, and customer needs within the broking industry.

- Define and prioritize the engineering roadmap, ensuring alignment with business goals and customer requirements.

- Lead cross-functional engineering teams (software development, QA, DevOps, etc.) to deliver high-quality products on time and within budget.

- Oversee the entire software development lifecycle, from planning and architecture to development and deployment, ensuring robust and scalable solutions.

- Write detailed technical specifications and guide the engineering teams to ensure clarity and successful execution.

- Leverage your understanding of the broking industry to guide product development and engineering efforts.

- Collaborate with product managers to incorporate industry-specific requirements and ensure the platform meets the needs of brokers, traders, and financial institutions.

- Stay updated with regulatory changes, market trends, and technological advancements within the broking sector.

- Mentor and lead a high-performing engineering team, fostering a culture of innovation, collaboration, and continuous improvement.

- Recruit, train, and retain top engineering talent to build a world-class development team.

- Conduct regular performance reviews and provide constructive feedback to team members.

- Define and track key performance indicators (KPIs) for engineering projects to ensure successful delivery and performance.

- Analyze system performance, user data, and platform metrics to identify areas for improvement and optimization.

- Prepare and present engineering performance reports to senior management and stakeholders.

- Work closely with product managers, sales, marketing, and customer support teams to align engineering efforts with overall business objectives.

- Provide technical guidance and support to sales teams to help them understand the platform's capabilities and competitive advantages.

- Engage with customers, partners, and stakeholders to gather feedback, understand their needs, and validate engineering solutions.

Requirements:

• BE /B. Tech - Computer Science
• MBA a plus, not required
• 5+ years of experience in software engineering, with at least 2+ years in a leadership role.
• Strong understanding of the broking industry and financial services industry.
• Proven track record of successfully managing and delivering complex software products.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with Agile/Scrum methodologies.
• Deep understanding of software architecture, cloud computing, and modern development practices.

Technical Expertise:

• Front-End: React, Next.js, JavaScript, HTML5, CSS3
• Back-End: Node.js, Express.js, RESTful APIs
• Database: MySQL, PostgreSQL, MongoDB
• DevOps: Docker, Kubernetes, AWS (EC2, S3, RDS), CI/CD pipelines
• Version Control: Git, GitHub/GitLab
• Other: TypeScript, Webpack, Babel, ESLint, Redux

Preferred Qualifications:

• Experience in the broking or financial services industry.
• Familiarity with data analytics tools and methodologies.
• Knowledge of user experience (UX) design principles.
• Experience with trading platforms or financial technology products.

This role is ideal for someone who combines strong technical expertise with a deep understanding of the broking industry and a passion for delivering high-impact software solutions.

Company: IDFC

About the company:  IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector

Job Description - The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis

Position:  Production Support

Location: Mumbai

Minimum Qualification:  Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)

Experience:  2 to 5 years of experience in production support and 1 year of relevant experience in CMS/BXP application

CTC:  12 LPA

Employment Type:  Full Time

Key Responsibilities:

• Hands on Experience Banking Production Support. Good to have knowledge of Intellect Payment, Collection, BXP, Integrator, Liquidity etc.
• System understanding and hands on experience on Application Support
• Perform all tests on production applications
• Design production support procedures, policies and documentation.
• Prepare recovery procedures for all applications and provide upgrade to same.
• Identify and resolve technical issues.
• Establish the root causes of production errors and escalate serious concerns
• Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability
• Manage code migration across environments to ensure continued and synchronized functionality
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
• Supervise all alerts related to production application and system procedures and provide services proactively 
• Prepare and coordinate communications to senior management. 
• Deliver regular and customized training to teams within the business. 
• Develop test scripts for new/changed production application capabilities. 
• Capture and share best- practice knowledge amongst the team
• Stay abreast with global market trends and competitor strategies in key markets
• Leverage in-house synergies through collaboration with internal stakeholders
• Checking the BMC tool to check the tickets and update the status of the tickets accordingly
• Maintaining the SLA, do the critical analysis of application. 

Skills and qualification:

• Technical Skill Set: Java, Spring boot, API/Microservice
• Basic Understanding of React, Angular, any UI framework , SQL
•  knowledge of database , Log tracing application like Grafana, Jaeger, Kibana, etc ,
• Deployment pipeline like Jenkins, GoCD, GitLab, etc ,
• Good to have Docker, Kubernetes, Git  
• Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server  

• Architect and Develop: Design, implement, and maintain high-performance backend services using Java/Golang and intuitive frontend interfaces using React.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
• Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
• Collaboration: Work with backend developers, frontend developers, product managers, and other stakeholders to gather requirements and deliver robust solutions.
• Performance Optimization: Identify and address performance bottlenecks and scalability issues.
• Debugging and Troubleshooting: Diagnose and resolve complex issues in both backend and frontend components.
• Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
• Continuous Learning: Stay current with the latest industry trends, technologies, and best practices in full stack development.

• Design and Develop: Architect, design, and implement high-performance Java-based backend services and applications.
• Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
• Collaboration: Work closely with frontend developers, product managers, and other stakeholders to understand requirements and deliver robust solutions.
• Performance Optimization: Identify and resolve performance bottlenecks and scalability issues.
• Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
• Continuous Improvement: Stay current with the latest industry trends, technologies, and best practices in Java/Golang development, and continuously improve our development processes.

Key Responsibilities:

Network Design and Implementation:

·         Design and implement network infrastructure (LAN, WAN, VPN, MPLS) for banking branches.

·         Configure routers, switches, firewalls, and other networking equipment.

·         Implement redundancy and failover mechanisms to ensure network uptime.

·         Security Management:

·         Ensure network security through firewalls, intrusion detection/prevention systems (IDS/IPS), and secure access protocols.

·         Regularly update and patch networking equipment to protect against vulnerabilities.

·         Implement and manage encryption protocols for secure data transmission.

·         Branch Connectivity:

·         Set up and maintain branch connectivity with the central data center and other branches.

·         Optimize network performance to ensure smooth operation of banking applications and services.

·         Monitor network traffic and manage bandwidth allocation to prioritize critical services.

Technical Skills:

·         Strong knowledge of networking protocols (TCP/IP, BGP, OSPF, MPLS).

·         Experience with network security tools (firewalls, VPNs, IDS/IPS).

·         Proficient in configuring Cisco, Juniper, or similar networking equipment.

·         Experience with network monitoring tools (e.g., SolarWinds, Nagios).

IT Infrastructure Management:

·         Lead the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, storage, and data centers.

·         Ensure high availability, scalability, and reliability of IT infrastructure to support business operations.

·         Micro-segmentation, SD WAN Rollouts, ensuring quality of service, NAC, DAM, Netscope management.

·         Oversee the management of cloud infrastructure and services.

Project Management:

·         Plan, execute, and monitor IT infrastructure projects like application roll outs, BAU updates, New branch roll out etc. from initiation to completion.

·         Develop project plans, timelines, and budgets, and ensure adherence to project management best practices.

·         Coordinate with cross-functional teams, stakeholders, and vendors to ensure successful project delivery.

·         Identify and mitigate project risks and issues.

Patching and Update Management:

·         Develop and implement a comprehensive patch management strategy for all IT systems and applications.

·         Ensure timely and efficient deployment of patches and updates to mitigate security vulnerabilities and enhance system performance.

·         Monitor and report on patch compliance and effectiveness.

·         Collaborate with the information security team to address any identified vulnerabilities.

Compliance:

·         Maintain key IT Infra Policies and Compliances

·         Manage regulatory reporting and facing internal and external audits

·         EOL/EOS management for physical devices, OS middleware and database.

Team Leadership and Development:

·         Lead and manage a team of IT professionals, including system administrators, network engineers, and project managers.

·         Provide mentorship, training, and performance evaluations

• Project Management: Lead end-to-end implementation projects, ensuring adherence to timelines, budgets, and quality standards.
• Client Engagement: Serve as the primary point of contact for clients, fostering strong relationships and understanding their unique business requirements.
• Requirements Analysis: Collaborate with clients to gather and analyze business requirements, translating them into actionable project plans.
• Solution Design: Work closely with cross-functional teams to design and configure the HRMS solution to meet client needs effectively.
• Team Leadership: Provide guidance and direction to project teams, ensuring clarity of roles, responsibilities, and deliverables.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize project disruptions and ensure successful delivery.
• Change Management: Facilitate change management processes, including stakeholder communication, training, and adoption strategies.
• Quality Assurance: Conduct regular reviews and assessments to ensure the quality and integrity of implemented solutions.
• Continuous Improvement: Drive ongoing optimization efforts to enhance system functionality, performance, and user experience.
• Knowledge Sharing: Share best practices, lessons learned, and industry insights with internal teams to foster continuous learning and development.