Lead Sourcing Executive

Lead the L2 support operations

● Conduct RCA for recurring issues and drive process improvement

● Handle major incidents and provide expert resolutions

● Mentor and review the work of junior support engineers

● Deliver weekly performance reports and insights

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Location Preferences

• Candidates located in Kerala are preferred.

Skills and Qualifications

• Strong proficiency with JavaScript, React, and Redux

• Knowledge of Node.js and frameworks available for it(particularly Express,Loopback)

• Understanding the nature of asynchronous programming and its quirks and workarounds

• Good understanding of server-side templating languages

• Good understanding of server-side CSS preprocessors

• Basic understanding of front-end technologies, such as HTML5, and CSS3

• User authentication and authorization between multiple systems, servers, and environments

• Integration of multiple data sources and databases into one system

• Understanding Cloud based application deployment.

• Understanding fundamental design principles behind a scalable application

• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform

• Creating database schemas that represent and support business processes

• Implementing automated testing platforms and unit tests

• Proficient understanding of code versioning tools, such as Git

YOptima is a well capitalized digital startup pioneering full funnel marketing via programmatic media. YOptima is trusted by leading marketers and agencies in India and is expanding its footprint globally.

We are expanding our tech team and looking for a prolific Staff Engineer to lead our tech team as a leader (without necessarily being a people manager). Our tech is hosted on Google cloud and the stack includes React, Node.js, AirFlow, Python, Cloud SQL, BigQuery, TensorFlow.

If you have hands-on experience and passion for building and running scalable cloud-based platforms that change the lives of the customers globally and drive industry leadership, please read on.

1. You have 6+ years of quality experience in building scalable digital products/platforms with experience in full stack development, big data analytics and Devops.
2. You are great at identifying risks and opportunities, and have the depth that comes with willingness and capability to be hands-on. Do you still code? Do you love to code? Do you love to roll up your sleeves and debug things?
3. Do you enjoy going deep into that part of the 'full stack' that you are not an expert of?

Responsibilities:

• You will help build a platform that supports large scale data, with multi-tenancy and near real-time analytics.
• You will lead and mentor a team of data engineers and full stack engineers to build the next generation data-driven marketing platform and solutions.
• You will lead exploring and building new tech and solutions that solve business problems of today and tomorrow.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science or equivalent discipline.
• Excellent computer systems fundamentals, DS/Algorithms and problem solving skills.
• Experience in conceiving, designing, architecting, developing and operating full stack, data-driven platforms using Big data and cloud tech in GCP/AWS environments.

What you get: Opportunity to build a global company. Amazing learning experience. Transparent work culture. Meaningful equity in the business.

At YOptima, we value people who are driven by a higher sense of responsibility, bias for action, transparency, persistence with adaptability, curiosity and humility. We believe that successful people have more failures than average people have attempts. And that success needs the creative mindset to deal with ambiguities when you start, the courage to handle rejections and failure and rise up, and the persistence and humility to iterate and course correct.

1. We look for people who are initiative driven, and not interruption driven. The ones who challenge the status quo with humility and candor.
2. We believe startup managers and leaders are great individual contributors too, and that there is no place for context free leadership.
3. We believe that the curiosity and persistence to learn new skills and nuances, and to apply the smartness in different contexts matter more than just academic knowledge.

Location:

1. Brookefield, Bangalore
2. Jui Nagar, Navi Mumbai

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

• Experience in either of these Relational DB’s MS SQL Server / PostgreSQL / AWS Aurora DB / MySQL / Oracle / NOSQL DBs (MongoDB / DynamoDB / DocumentDB) in an application development environment and eagerness to switch DB.
• Design database tables, views, indexes
• Write functions and procedures for Middle Tier Development Team
• Work with any front-end developers in completing the database modules end to end (hands-on experience in parsing of JSON & XML in Stored Procedures would be an added advantage).
• Query Optimization for performance improvement
• Design & develop SSIS Packages or any other Transformation tools for ETL

• Banking / Insurance / Retail domain would be a plus.
• Interaction with a client a plus

• Knowledge in a Cloud Platform (AWS / Azure)
• Knowledge on version control system (SVN / Git)
• Exposure to Quality and Process Management
• Knowledge in Agile Methodology

• Team building (attitude to train, work along, mentor juniors)
• Communication skills (all kinds)
• Quality consciousness
• Analytical acumen to all business requirement
• Think out-of-box for business solution

Your qualifications:

Self motivated and proactive mindset.

Remote work experience is considered an asset.

Based anywhere in the world, quiet home office with fast internet.

Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

Answering incoming phone calls from customers to offer support

Answering support tickets to help customers and free trials (we use Zendesk)

On-boarding and setting up new accounts and winning them over from the get-go.

Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.

Advocating customers’ requests and needs across the entire company (we use Monday)

Educating about newly released features and functionality.

Contributing to our Help Center (help.limecall.com)

Continuous learning and love to implement best practices

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams