Sales executive

🚨 We’re Hiring | Customer Support Executive

Blended Process (Chat + Voice) | Work From Home

We are looking for enthusiastic and customer-focused professionals to join our remote support team. If you have strong communication skills and a reliable system setup, this is a great opportunity to build a long-term career from home.

🔹 Role Details

Position: Customer Support Executive

Process: Blended (Chat + Voice)

Work Mode: Work From Home / Remote

Languages Required: Hindi + English

🔹 Key Responsibilities

Handle customer queries via chat and voice calls

Provide accurate information and effective resolutions

Maintain professionalism, quality standards, and customer satisfaction

Document interactions clearly and correctly

🔹 Eligibility & Requirements

Excellent communication skills in English

Comfortable handling both chat and voice support

Ability to work in rotational shifts

🔹 System & Internet Requirements (Mandatory)

Laptop/Desktop with Windows 11

100 MBPS internet speed

UPS / Power backup to avoid downtime

🔹 Shift Details

24/7 Rotational shifts

6 days working, 1 rotational week off

🔹 Salary & Compensation

Freshers: ₹19,000 CTC (₹15,000 approx. in-hand)

Experienced: ₹21,000 CTC (₹17,000 approx. in-hand)

🔹 Interview Process

HR Round

Operations Round

Online Assessment

Client Round

We are seeking a highly motivated and experienced Sales Representative to join our team. The Sales Representative will be responsible for selling our product to local businesses in the United States. This individual will be responsible for developing and maintaining relationships with new and existing clients, as well as identifying and pursuing new sales opportunities. The ideal candidate will have a proven track record of success in sales and a strong ability to build and maintain relationships with clients.

Key Responsibilities:

• Identify and pursue new sales opportunities with local businesses in the United States
• Develop and maintain relationships with new and existing clients
• Understand the needs of potential and current clients and tailor product presentations and demonstrations accordingly
• Collaborate with the marketing team to develop and implement sales strategies
• Meet or exceed sales targets and goals
• Stay up-to-date on industry trends and changes, as well as new products and services offered by the company
• Attend industry events and conferences to network and generate leads

Qualifications:

• 2+ years of sales experience, preferably in the B2B space
• Proven track record of success in sales
• Strong communication and relationship-building skills
• Self-starter with the ability to work independently
• Proficiency in Microsoft Office and CRM systems
• Bachelor's degree in business, marketing, or a related field (preferred)

We are an equal opportunity employer and welcome candidates of all backgrounds to apply.

• Configure, optimize, document, and support of the infrastructure components of software products (which are hosted in collocated facilities and cloud services such as AWS)
• Design and build tools and frameworks that support deployment and management and platforms
• Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructures
• Build core functionality of our cloud-based platform product, deliver secure, reliable services and construct third party integrations
• Assist in coaching application developers on proper DevOps techniques for building scalable applications in the microservices paradigm
• Foster collaboration with software product development and architecture teams to ensure releases are delivered with repeatable and auditable processes
• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restores of different environments
• Work independently across multiple platforms and applications to understand dependencies
• Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continuous integration environments
• Design and architect solutions for existing client-facing applications as they are moved into cloud environments such as AWS
• Competencies
• Full understanding of scripting and automated process management in languages such as Shell, Ruby and/ or Python
• Working Knowledge SCM tools such as Git, GitHub, Bitbucket, etc.
• Working knowledge of Amazon Web Services and related APIs
• Ability to deliver and manage web or cloud-based services
• General familiarity with monitoring tools
• General familiarity with configuration/provisioning tools such as Terraform
• Experience
• Experience working within an Agile type environment
• 4+ years of experience with cloud-based provisioning (Azure, AWS, Google), monitoring, troubleshooting, and related DevOps technologies
• 4+ years of experience with containerization/orchestration technologies like Rancher, Docker and Kubernetes

P osition holder will be an individual contributor

 Build and manage productive, professional relationships with clients

 Ensure clients are using and deriving benefits from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined

 Maximize revenue by upselling other services and achieve

fortnightly, monthly client retention and revenue targets

 Systematic follow-up and time-bound closures

 Prompt resolution of complaints

 Daily 4-5 in person meetings (F2F) with clients onsite

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Product Analyst, you will be responsible for synthesizing data to provide actionable insights to the leadership and the product team to influence strategy and growth.

• Providing key data inputs needed for launching the product
• Monitoring the performance of new features and recommending iterations based on your findings
• Defining metrics we need to drive, setting up targets and tracking the progress of our products
• Researching on competition and players across the world to benchmark metrics and set goals
• Conducting customer interviews to understand the customer journey and mapping it to certain patterns we notice in our data
• Analysing root cause and debugging for metric deviations and bugs
• Building dashboards and tools, crafting analyses to make better decisions
• Working with other teams - engineering, data analysts, content closely for setting up, measuring and tracking product metrics
• Evaluating tools to measure product metrics and being a key member in setting up tools working with other teams
• Being the gatekeeper for ensuring data governance around the organization
• Other usual tasks like creating and maintenance of reports and dashboards for ongoing performance tracking

Desired Candidate Profile

• BTech Graduate from good institutes
• Experience in product analytics is a plus (0-3 years)
• Prior experience in a data analysis related profile for an e-commerce/internet company
• Strong analytical skills
• Ability to use SQL or reporting tools to derive actionable insights from user behavior
• Strong passion for analytics and problem solving
• A strong bias for action
• Understanding the common metrics used in the internet industry along with business growth metrics such as retention, churn, CAC, CLTV, etc    

About the Role

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

Responsibilities

Excellent command of Manual Testing and Automation Testing (Any tool).

Good knowledge of UI automation using Selenium or equivalent

Good knowledge in writing advanced SQL queries and data validation techniques Solid knowledge of SDLC and STLC concepts, Functional Testing

Fundamentals Good Experience of working in an Agile environment

and Expected skillset (Good to have)

Experience working with defect management tools like JIRA Well versed with all types of testing artifacts.

• Within a team of more than 60 people, you will be in charge of: entire HR activities and will carry out the following duties:
• Managing company staff, including coordinating, and supporting the recruitment process.
• Manage Internal and External communication related to HR
• Bridging management and employee relations by addressing demands, grievances, or other issues 4) Preparation and implementation of HR policies and guidelines
• Support Group policies, good practices and guidelines to managers and monitoring they are properly applied locally
• Compliance implementation and grievance handling. Nurture a positive working environment
• Ensure legal compliance throughout human resource management
• Employee engagement Activities, General administration work at Bangalore office including procurement of office supplies
• Coordination with suppliers, vendors, and service providers for Ecocert
• Maintaining knowledge of changing trends, best practices, regulatory changes in human resources and associated fields.

Education:

• Bachelor’s degree + Diploma/MBA in HR
• Experience: 5+ years in human resources (proven working experience as HR Manager or HR Executive) or recruitment

Technical skills: -

• In-depth knowledge of labour law and HR best practices
• Demonstrable experience with Human Resources metrics
• Extensive knowledge of HR policies and systems
• Knowledge of HR systems and databases (HRIS)
• Familiarity with HR software and working knowledge of MS Office

Behavioural skills:

• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
• People oriented and results driven
• Ability to architect strategy along with leadership skills
• Autonomy, proactivity, accountability
• Attention to details
• Adept to problem-solving and conflict resolution
• Excellent active listening, negotiation, communication, and presentation skills.
• Handle confidential matters with discretion