Telesales

Responsibilities include: 

• Convert the machine learning models into application program interfaces (APIs) so that other applications can use it
• Build AI models from scratch and help the different components of the organization (such as product managers and stakeholders) understand what results they gain from the model
• Build data ingestion and data transformation infrastructure
• Automate infrastructure that the data science team uses
• Perform statistical analysis and tune the results so that the organization can make better-informed decisions
• Set up and manage AI development and product infrastructure
• Be a good team player, as coordinating with others is a must

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

About the company: https://www.hectar.in/

Hectar Global is a financial technology company that provides a disruptive cross-border trading platform for the agricultural commodities market. Our platform utilizes machine learning and data analysis to provide insights and improve the trading experience for farmers, traders, and other stakeholders in the agricultural industry. Our mission is to bring transparency and efficiency to the agricultural commodities market, which has traditionally been fragmented and opaque. We are committed to driving innovation in the industry and providing a user-friendly and accessible platform for our customers.

Job Overview: 

We are seeking a highly skilled Head of Engineering to lead the development of our innovative and disruptive cross-border trading platform at Hectar Global. This person will be responsible for spearheading all technical aspects of the project, from architecture and infrastructure to data and machine learning.

Responsibilities:

• Lead and manage a team of engineers, including hiring, training, and mentoring
• Design and implement the technical architecture of the cross-border trading platform
• Ensure the platform is scalable, efficient, and secure
• Oversee the development of data models and machine learning algorithms
• Collaborate with cross-functional teams, including product and design, to ensure the platform meets user needs and is visually appealing and easy to use
• Work with stakeholders to identify business requirements and translate them into technical solutions
• Develop and maintain technical documentation, including system specifications, design documents, and user manuals
• Keep up to date with emerging trends and technologies in software engineering, machine learning, and data science
• 
  

Requirements:

• Bachelor's or Master's degree in Computer Science or related field
• 10+ years of experience in software engineering, with a focus on web applications and machine learning
• Proven track record of leading and managing a team of engineers
• Expertise in software architecture and design patterns
• Experience with data modeling and machine learning techniques
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience working in an agile development environment
• Strong knowledge of front-end technologies, such as HTML, CSS, and JavaScript
• Familiarity with modern web frameworks, such as React or Angular

Preferred qualifications:

• Experience with cloud computing platforms, such as AWS or Azure
• Familiarity with data visualization tools, such as D3.js or Tableau
• Experience with containerization and orchestration tools, such as Docker and Kubernetes
• Understanding of financial markets and trading platforms

If you are a passionate leader with a proven track record of building innovative and disruptive products and teams, we would love to hear from you.

Responsibilities:

• Draft proposal portions such as introduction, overview, project approach, and cover letter
• Draft proposal template to hand off to subject matter expert and writing teams
• Develop and execute consistent company identity through document templates, letterhead, and logo usage
• Lead proposal team on RFP, RFQ, award submittals, and roster application responses
• Synthesize proposal materials into final client-ready package
• Maintain proposal milestones schedules like issue and review dates, kickoff meetings, and due dates.
• Engage in proposal sections coordination, final formatting, assembly, packaging, and delivery.
• Ensuring documents are secure and up to company standards
• Facilitating the proposal review process

What you will bring:

• Responsible for coordinating proposals
• Coordinate and maintain team documentation efforts for responses to RFPs
• Analyze requirements and ensure that proposals meet requirements
• Edit and rewrite proposals, including creating templates and boilerplate text
• Draft proposals and communicate across teams to get input and meet deadlines

The individual will be the go-to person for developing concepts, graphics and creating an appropriate design language for the brands. Creating visual elements to deliver the communication efficiently and aesthetically pleasing manner would be needed the most.

•  Coordinate with the account managers to discuss the brand requirements.
•  Get a detailed brief to interpret the client’s needs and develop a creative concept that suits their purpose.
•  Creating drafts of design with the briefs available and through data research.
•  Presenting final output of creative concepts to the account managers.
•  Working with a wide range of media tools and software.
•  Working as a part of team with account leads, copy writers, technical dept. and of course the design team.
•  Updated with current fashion of design trends, application packages, visual arts, time limits and anything that impacts the design.
•  Creating design layouts and concepts as per layout principles and design concepts.

Description

• Responsible for developing Web Applications.
• Design, Develop, enhance and test front-end, back-end web modules using Node.js, Express framework, My Sql and Mongo DB.
• Research and explore existing solutions, competition, to get a holistic understanding of the Design and development.
• Communicate and collaborate effectively with various teams for effective outcomes.
• Meet deadlines in a high intensity work environment 

Primary Skills :

• Proficient in Nodejs
• Understanding of Front-End Technologies
• Good Knowledge of Node
• Proficient in RESTful APIs and API Communications
• Good Grasp of Asynchronous Programming and Its Workarounds
• Database Schema Creation for Business Processes
• Working Knowledge in User Authentication and Authorization
• Write Efficient Code
• Implementing Data Protection
• Error-Handling Skills

You are a motivated and energetic rockstar full stack developer. Go-getter, think out of box to create awesome front-end (jQuery or ReactJS) and back-end (APIs) of an application platform.

Skills:

- Develop web apps using jQuery or ReactJS, HTML5, CSS3, Bootstrap, PHP Advanced, any MVC framework and Ajax.

- Hands on knowledge of Adobe Photoshop

- Experience of setting up a production workflow with git and cloud deployment will be plus.

- Knowledge of web technologies such as NodeJS, ReactJS, VueJS etc will be plus


// must have a strong understanding of UI, cross-browser compatibility, general web functions and standards.

// willingness to learn and improvise skills

// "NEVER SAY NO" attitude towards new and challenging projects

// good verbal and communication skills

// excel in a fast-paced startup-like environment. Should be goal-orientated and be able to work without any supervision or mentorship.