MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Jobs at MyOperator - VoiceTree Technologies
Company Description:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Description:
- Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.
- Recruit, onboard, and activate new channel partners across multiple regions and industries.
- Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.
- Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.
- Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
- Collaborate closely with internal teams, including Sales, Marketing, Product, and Customer Success, to ensure alignment on partner requirements and success.
- Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
- Take ownership of revenue targets for specific partner regions or verticals.
Qualifications:
- Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
- Work Experience: 2–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.
- Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
- Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
- Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.
- Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.
- Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.
- Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.
- Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.
- Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).
Additional Information:
- Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.
- Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
- Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
- Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
- Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
- Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.
About MyOperator:
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
We are looking for a dynamic Assistant Manager – Human Resources to lead and manage end-to-end HR Operations. This role is perfect for someone who enjoys ownership, loves systems, and can run HR processes smoothly with speed, accuracy, and empathy. If you’re a people-centric, process-driven professional with strong experience in Zoho People and HR workflows—this is for you!
Key Responsibilities
- Own complete HR Operations lifecycle: Onboarding → Documentation → HRMS → Attendance → Payroll Coordination → Exit
- Manage and guide HR Executives to ensure smooth execution of daily activities.
- Drive HRMS (Zoho People) modules, workflows & automation end-to-end.
- Create, optimize & track HR workflows, forms, policies, and SLAs.
- Ensure compliance with statutory requirements & internal processes.
- Manage attendance, leave administration & geo-tracking rules.
- Coordinate payroll inputs & ensure timely monthly closures.
- Maintain employee records, dashboards, reports & audit data.
- Respond to HR tickets/queries with speed & empathy.
- Support engagement activities, culture programs & internal communication.
- Partner with leaders to ensure high HR experience & operational excellence.
Requirements
- 4–7 years of hands-on experience in HR Operations
- Must have strong experience in Zoho People (automation/workflows/reports)
- Experience managing HR Executives / small team
- Excellent communication, organization & problem-solving skills
- Understanding of HR policies, compliance, and operational frameworks
- Comfortable working in fast-paced & tech-driven environments
- Strong analytical mindset with data-first approach
Preferred Skills
- Experience in Zoho suite administration
- Comfortable with OKR-based execution
- Process creation & SOP documentation
- Employee experience & engagement mindset
Why Work With Us?
- Ownership-driven role – you run the show
- Opportunity to build and automate HR at scale
- Fast-growth tech company environment
- Collaborative culture
- Freedom to experiment & innovate
Who Will Love This Role?
- Someone who enjoys taking full ownership
- Someone who can manage people & processes
- Someone who loves working through HR tech & data
- Someone who loves improving systems & employee experience
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Why Join Us?
- Be part of a high-growth SaaS organization impacting the way businesses communicate.
- Opportunity to work directly with business leaders and decision makers.
- Grow your career in strategic and modern HR practices.
- Competitive compensation and a collaborative work culture that values initiative and ownership.
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered Chat & Voice Bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.
Check Out the Website: https://myoperator.com/
Role Overview:
We are seeking a Business Consultant – SaaS Sales who can drive revenue growth through selling and strategic client engagement.In this role, you’ll understand business challenges, position MyOperator’s solutions effectively, and guide clients toward adopting our unified AI communication platform.This position is ideal for professionals passionate about SaaS, business consulting, and helping brands scale smarter through technology.
Key Responsibilities:
- Engage with potential clients to understand their requirements, challenges, and goals.
- Recommend MyOperator’s SaaS solutions (IVR, Call Tracking, WhatsApp Business API, etc.) to address client needs and drive revenue growth.
- Conduct discovery calls and schedule tailored product demos for key decision-makers.
- Manage leads and opportunities effectively using CRM systems such as HubSpot, Salesforce, or Zoho.
- Collaborate with marketing, product, and sales teams to refine outreach and conversion strategies.
- Stay up to date with industry trends and competitor offerings to identify new sales opportunities.
- Consistently meet and exceed individual revenue and conversion targets.
Required Skills & Qualifications:
- 1–3 years of experience in SaaS Sales, Business Consulting, or B2B / Revenue-driven roles.
- Strong understanding of the B2B sales process, particularly within the technology or IT domain.
- Excellent communication, listening, and selling skills.
- Proficiency in LinkedIn outreach and professional email communication.
- Familiarity with CRM tools such as HubSpot, Salesforce, or Zoho.
- Self-motivated, with the ability to work independently and drive results.
Preferred Qualifications:
- Prior experience in SaaS or Cloud-based solution sales.
- Knowledge of solution-oriented or consultative selling frameworks.
- Analytical mindset to evaluate performance data and optimize conversion strategies.
Perks & Benefits:
- Competitive salary with performance-based incentives.
- Learning and career growth opportunities within a fast-scaling SaaS organization.
- Continuous mentorship and sales training from industry experts and senior leadership.
- Clear career path with fast-track promotions based on performance.
- Exposure to cutting-edge AI and automation technologies transforming business communication.
Job Title: Sales Consultant
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Tech Sales
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are looking for proactive and driven Sales Consultants to play a key role in driving revenue growth by understanding client needs, positioning our solutions, and building lasting relationships. If you are passionate about consultative selling, technology, and business growth, this role is for you.
Key Responsibilities:
- Conduct outbound calls to potential customers and consult them on suitable MyOperator solutions (IVR, Call Tracking, WhatsApp Business API, etc.)
- Identify prospects’ pain points and recommend the right product fit through a consultative approach.
- Own the entire sales cycle — from lead outreach to closure and payment.
- Build long-term relationships with clients through trust, understanding, and consistent communication.
- Achieve monthly revenue and conversion targets.
- Maintain accurate lead and sales data on CRM tools.
- Collaborate with internal teams (Pre-sales, Customer Success, Quality, and Product) to ensure smooth client onboarding.
Required Skills & Qualifications:
- 1 to 3 years of experience in B2B sales, consultative selling, or revenue-driven outbound roles.
- Proven track record in achieving or exceeding sales targets.
- Excellent communication, listening, and negotiation skills.
- Strong understanding of SaaS or cloud-based solutions (preferred).
- Self-motivated, target-oriented, and comfortable working in a fast-paced sales environment.
Perks & Benefits:
- Attractive Incentives: Lucrative monthly and quarterly performance rewards.
- Growth Opportunities: Clear career path with fast-track promotions based on performance.
- Learning & Development: Regular sales training, product sessions, and industry workshops.
- Recognition Programs: Monthly awards, bounties, and contests to celebrate top performers.
- Leadership Access: Opportunity to work closely with senior leadership and contribute to strategy.
- Health Benefits: Comprehensive medical insurance coverage.
grafana
Amazon Web Services (AWS)About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
We are seeking a Site Reliability Engineer (SRE) with a minimum of 2 years of experience who is passionate about monitoring, observability, and ensuring system reliability. The ideal candidate will have strong expertise in Grafana, Prometheus, Opensearch, and AWS CloudWatch, with the ability to design insightful dashboards and proactively optimize system performance.
Key Responsibilities
- Design, develop, and maintain monitoring and alerting systems using Grafana, Prometheus, and AWS CloudWatch.
- Create and optimize dashboards to provide actionable insights into system and application performance.
- Collaborate with development and operations teams to ensure high availability and reliability of services.
- Proactively identify performance bottlenecks and drive improvements.
- Continuously explore and adopt new monitoring/observability tools and best practices.
Required Skills & Qualifications
- Minimum 2 years of experience in SRE, DevOps, or related roles.
- Hands-on expertise in Grafana, Prometheus, and AWS CloudWatch.
- Proven experience in dashboard creation, visualization, and alerting setup.
- Strong understanding of system monitoring, logging, and metrics collection.
- Excellent problem-solving and troubleshooting skills.
- Quick learner with a proactive attitude and adaptability to new technologies.
Good to Have (Optional)
- Experience with AWS services beyond CloudWatch.
- Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
- Scripting knowledge (Python, Bash, or similar).
Why Join Us
At MyOperator, you will play a key role in ensuring the reliability, scalability, and performance of systems that power AI-driven business communication for leading global brands. You’ll work in a fast-paced, innovation-driven environment where your expertise will directly impact thousands of businesses worldwide.
🏢 About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
💡 About the Role
We’re looking for a builder’s mindset — someone who doesn’t just follow processes but creates them.
As a Product Operations Associate (Founder’s Office), you’ll work directly with the COO, owning automation, internal tool development, and execution-heavy projects that make MyOperator faster and smarter.
You won’t just coordinate — you’ll ideate, design, test, and implement.
If you’re the kind of person who can turn “let’s automate this” into “it’s already done”, this role is your arena.
🎯 What You’ll Do
- Take ownership of internal product and automation projects from start to finish.
- Design and build simple systems, workflows, or tools using Zoho or other low-code platforms.
- Manage junior developers or interns, assigning clear technical tasks and ensuring delivery.
- Identify inefficiencies across business functions and create automation solutions.
- Collaborate directly with the COO to prioritize and deliver Founder’s Office initiatives.
- Test and validate solutions before rollout; track adoption and impact post-launch.
- Create documentation and training resources to make internal tools scalable.
🧠 What Makes You a Fit
- 1–3 years of experience in product operations, automation, or internal tools roles.
- Strong understanding of software systems, APIs, and workflow logic (hands-on mindset preferred).
- Able to independently manage tech projects — from concept to completion.
- Great at problem-solving, structure, and ownership.
- You don’t wait for instructions — you figure it out, fix it, and ship it.
- Bonus: Exposure to Zoho apps, automation tools, or low-code platforms.
⚙️ Good to Have
- Prior experience building small tools, internal dashboards, or workflow automations.
- Comfort with JavaScript / Python / Deluge for light hands-on scripting.
- Familiarity with Postman, APIs, or system integrations.
- Strong documentation and communication skills — clarity is your superpower.
🌟 Why You’ll Love This Role
- You’ll work directly with the COO and be part of the Founder’s Office brainroom.
- Every project you lead will have visible impact on how 200+ people work.
- You’ll learn how to think like a product owner and execute like a builder.
- No bureaucracy, no silos — just ideas, ownership, and results.
- Fast track to roles like Program Manager, Product Owner, or Automation Lead.
🎓 Who Can Apply
- Graduates in Engineering / Computer Science / Operations / Management.
- 1–3 years of experience preferred (internship experience in automation or product ops also counts).
- Comfortable with tools, logic, and data.
- Must be available full-time in our Noida office.
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a high-performing Team Leader – Sales to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.
Responsibilities:
Team Leadership & Management:
- Lead, manage, and coach a team of Business Consultants to consistently achieve monthly revenue and product targets.
- Conduct daily huddles, pipeline reviews, and performance check-ins.
- Monitor adherence to sales processes, CRM hygiene, and SOPs.
Revenue Ownership:
- Own and drive the team's revenue target with a strong focus on IVR and WhatsApp Business API.
- Enable team members to upsell and cross-sell add-on products (SMS, Truecaller, etc.).
Training & Development:
- Work closely with the Sales Enablement team for onboarding and upskilling.
- Conduct mock calls, feedback sessions, and sales coaching regularly.
Requirements:
- 2-5 years of experience in B2B Sales, preferably in the SaaS or cloud communication space.
- Minimum 1 year of experience in team handling or mentorship role.
- Proven track record of achieving and exceeding sales targets.
- Strong understanding of consultative selling and solution pitching.
- Hands-on experience with CRM tools like Zoho or similar platforms.
- Excellent communication, leadership, and interpersonal skills.
- High ownership mindset with the ability to work in a fast-paced environment.
Benefits:
- Competitive salary with team and individual performance-based incentives.
- Opportunity to lead a high-impact sales team in a fast-growing SaaS company.
- Structured growth and leadership development path.
- Collaborative work culture and access to experienced mentors.
About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
This is not a conventional “execute-tasks” position — it’s a Founder’s Office role, operating at the intersection of technology, strategy, and execution.
You will work directly with the COO to drive cross-functional, high-impact initiatives that power growth, automation, and operational efficiency across teams. The ideal candidate will be a proactive problem-solver with a strong understanding of software projects, automation, and business processes.
This role offers a front-row seat to how strategic decisions are made and executed in a fast-scaling SaaS environment.
Key Responsibilities
- Collaborate directly with the COO to plan and execute key tech-led and strategic initiatives.
- Manage projects end-to-end — from ideation to delivery, ensuring alignment across teams.
- Work closely with developers, interns, and cross-functional teams to drive progress on automation and AI-based projects.
- Bridge communication between business requirements and technical execution.
- Contribute to process optimization through automation, data tracking, and workflow management.
- Handle hands-on tasks like API testing, Zoho workflow reviews, and performance monitoring.
- Streamline project execution by ensuring clear goals, accountability, and on-time delivery.
Required Skills & Qualifications
- 1–3 years of experience in project management, product operations, or founder’s office roles.
- Strong understanding of software development concepts, APIs, and automation workflows (coding not required, but must be able to “speak developer”).
- Excellent communication, stakeholder management, and analytical skills.
- Proficiency with data analysis, dashboards, or project tracking tools.
- A proactive and structured approach to problem-solving with strong execution ownership.
Good to Have (Optional)
- Exposure to the Zoho ecosystem or SaaS platforms.
- Prior experience in startup or tech-driven business environments.
- Background in engineering, management, or operations.
Key Performance Indicators (KPIs)
Successful delivery of cross-functional projects, timely execution of automation and strategic initiatives, and measurable improvements in process efficiency and operational outcomes.
Growth Path
Opportunity to progress into roles such as Strategy Manager, Program Manager, or Business Operations Lead, working closely with leadership to drive high-impact organizational initiatives.
Why Join Us
At MyOperator, you’ll be part of the team that turns ideas into execution. This role provides direct exposure to leadership decision-making, strategic planning, and real-time business problem-solving. You’ll collaborate across tech, HR, product, and operations teams, gaining hands-on experience in both business and technology.
This position offers mentorship from senior leaders, rapid learning, and the chance to make visible impact in a growing SaaS company.
Who Can Apply
- Graduates from Tech, Management, or Operations backgrounds (B.Tech, BCA, MCA, or MBA preferred).
- Candidates with prior startup, SaaS, or Founder’s Office experience are strongly encouraged to apply.
- Must be based in Noida or open to working full-time from the office.
About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
We are looking for a Software Developer Intern (Zoho Ecosystem) to join our HR Tech and Automation team at MyOperator’s Noida office. This role is ideal for passionate coders who are eager to explore the Zoho platform and learn how to automate business workflows, integrate APIs, and build internal tools that enhance organizational efficiency.
You will work directly with our Zoho Developer and Engineering Operations team, gaining hands-on experience in Deluge scripting, API integrations, and system automation within one of the fastest-growing SaaS environments.
Key Responsibilities
- Develop and test API integrations between Zoho applications and third-party platforms.
- Learn and apply Deluge scripting (Zoho’s proprietary language) to automate workflows.
- Assist in creating custom functions, dashboards, and workflow logic within Zoho apps.
- Debug and document automation setups to ensure smooth internal operations.
- Collaborate with HR Tech and cross-functional teams to bring automation ideas to life.
- Support ongoing enhancement and optimization of existing Zoho systems.
Required Skills & Qualifications
- Strong understanding of at least one programming language (JavaScript or Python).
- Basic knowledge of APIs, JSON, and REST.
- Logical and analytical problem-solving mindset.
- Eagerness to explore Zoho applications (People, Recruit, Creator, CRM, etc.).
- Excellent communication and documentation skills.
Good to Have (Optional)
- Exposure to HTML, CSS, or SQL.
- Experience with workflow automation or no-code platforms.
- Familiarity with SaaS ecosystems or business process automation tools.
Internship Details
- Location: 91Springboard, Plot No. D-107, Sector 2, Noida, Uttar Pradesh – 201301
- Duration: 6 Months (Full-time, Office-based)
- Working Days: Monday to Friday
- Conversion: Strong possibility of a Full-Time Offer based on performance
Why Join Us
At MyOperator, you’ll gain hands-on experience with one of the largest SaaS ecosystems, working on real-world automations, API integrations, and workflow engineering. You’ll learn directly from experienced developers, gain exposure to internal business systems, and contribute to automating operations for a fast-scaling AI-led company.
This internship provides a strong foundation to grow into roles such as Zoho Developer, Automation Engineer, or Internal Tools Engineer, along with an opportunity for full-time employment upon successful completion.
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations
Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
- Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.
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At Metron, we strive to maintain and cultivate a developer-centric culture. Here’s what this means in action:
Meaningful and ever-evolving work
We’ve built integrations and custom solutions for 200+ security platforms and keep adding more to the list. You will be constantly learning about new platforms, acquiring new skills, and being exposed to cutting-edge security technology and other tools.
Work directly with clients and end-users
We encourage our developers to have a client-facing approach. At Metron, you will be able to demonstrate and discuss your code with the people who will be using it on a regular basis.
A balanced workspace
Everyone has a personal life outside of the office. We do not expect you to work weekends or overtime (and actively encourage you not to do so). We also aim to provide you with all the required perks and benefits to keep you in good health and spirits.
A level hierarchy
There are only 2 roles in the organisation - Development and QA. Every employee will either be writing code or testing for quality. We don’t believe in helicopter managers who hover above you and do not understand your work.
Hybrid work mode
Like to work at the office? We can accommodate you. Prefer to work from home? No problem! Need a combination of both? Whatever model works for you, works for us.
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Sun King is a leading global provider of off-grid solar energy solutions, designed to serve the 1.8 billion people who lack reliable or affordable access to traditional electrical grids. With a mission to power brighter lives, the company focuses on underserved markets across Africa and Asia. Sun King's product range includes solar lanterns, solar home systems, and solar inverters, tailored to meet a variety of energy needs—from portable lighting to powering entire homes.
The company's innovative solutions, such as the recently launched PowerHub 3300 and expandable solar home systems, reflect their commitment to evolving customer demands. With operations in over 40 countries and millions of products sold, Sun King makes solar energy accessible through pay-as-you-go financing options. The company’s network of field agents plays a key role in selling, installing, and servicing products, driving local economic development. Rooted in sustainability, Sun King also implements a Sustainable Financing Framework and ensures customer satisfaction through extensive service centers and after-sales support.
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