MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Jobs at MyOperator - VoiceTree Technologies
About the Role:
We are looking for a highly adaptable and proactive Founder's Office Associate with a technical background. This role involves working directly with leadership to optimize existing processes, set up new workflows, troubleshoot operational bottlenecks, and drive data-driven decision-making.
Key Responsibilities:
- Identify inefficiencies in current processes and implement solutions to streamline operations.
- Work on automating repetitive tasks and improving workflows.
- Analyze reports and data to provide insights for better decision-making.
- Research and learn new tools, technologies, and best practices to enhance productivity.
- Collaborate with cross-functional teams to execute strategic projects.
- Act as a problem-solver for ad-hoc challenges within the company.
- Support leadership in tracking KPIs, preparing reports, and monitoring key metrics.
Who You Are:
- Background: A degree in Engineering, Computer Science, or a technical discipline.
- Experience: 0-3 years in operations, business analysis, or a technical role involving problem-solving.
Skills:
- Strong analytical and data interpretation skills.
- Ability to work with tools like Excel, SQL, or basic scripting for automation (preferred but not mandatory).
- Excellent communication and project management skills.
Mindset:
- Entrepreneurial and self-driven.
- Comfortable working in an ambiguous and fast-paced environment.
- Passionate about solving problems and improving processes.
Why Join Us?
- Direct exposure to leadership and cross-functional teams.
- Opportunity to learn and grow in a high-impact role.
- Dynamic work environment with challenging and rewarding tasks.
About MyOperator:
MyOperator was founded with a vision to empower businesses with cloud telephony solutions that enhance customer communication and call handling. Our platform helps businesses optimize every customer call and transform each interaction into a business opportunity. As cloud communication technology gains momentum globally, MyOperator is at the forefront of enabling businesses worldwide to leverage this transformative power.
At MyOperator, we champion growth, evolution, collaboration, and transparency. You’ll work alongside passionate, high-performance teams in a fully remote, open, and innovative environment where questions, suggestions, and discussions are welcomed. Whether your ideal workspace is your home, a cozy café, or a serene hilltop, we trust you to work from where you’re most productive.
✅ “You can work from anywhere.”
Role Overview:
As a Senior Visual Designer, you will be at the forefront of shaping seamless, intuitive, and visually captivating user experiences for HeyoPhone and MyOperator platforms. You’ll bring a deep understanding of Vidual and UI/UX design principles and drive innovation by solving complex design problems that align with user needs and business goals. With a strong foundation in design thinking and collaboration, you’ll work closely with marketing team members, developers, and designers to deliver high-impact designs while maintaining a consistent brand experience.
In this role, you will lead design initiatives and ensure that every design decision contributes to the growth and success of our platforms.
🎯 Key Responsibilities:
- Define and Execute Design Strategy: Create and implement design solutions that align with user goals and business objectives, ensuring consistency across all digital products.
- User-Centric Problem Solving: Use research, data, and feedback to analyze complex challenges, identify opportunities, and craft intuitive user experiences that enhance product usability.
- Cross-Functional Collaboration: Work closely with product managers, developers, and stakeholders to align design objectives with business outcomes, ensuring seamless execution of projects.
- Establish and Maintain Design Systems: Develop and manage scalable design systems that ensure brand consistency and usability across all touchpoints.
- Measure and Optimize Performance: Leverage quantitative and qualitative data to measure the effectiveness of design decisions and iterate to improve user experience.
- Uphold Brand Standards: Ensure that all design solutions reflect the MyOperator brand identity and are aligned with brand guidelines.
- Advocate for UX Best Practices: Promote user-centered design principles and advocate for accessibility and usability standards.
📚 Requirements:
- 5+ years of experience as a Visual Designer, UX/UI Designer, or similar role in a product-based organization.
- Bachelor’s degree in Design, Fine Arts, Engineering, or a related field.
- Strong expertise in UX design processes, usability principles, UI patterns, and user research methodologies.
- Demonstrated proficiency in Design Systems and the ability to implement scalable design frameworks.
- Deep understanding of human behavior, interaction design, and cognitive psychology.
- Proven experience with industry-standard design tools such as Figma, Sketch, Adobe XD, etc.
- Exceptional portfolio showcasing strong problem-solving skills, user-centered designs, and impactful product experiences.
- Experience collaborating with cross-functional teams in Agile/Scrum environments.
- Strong verbal and written communication skills with the ability to articulate design decisions effectively.
- Solid project management skills, with the ability to handle multiple projects simultaneously and meet deadlines.
🎁 Bonus Points:
- Experience mentoring or managing a team of designers.
- Understanding of business psychology and its application in product design.
- Proficiency in prototyping, wireframing, and interaction design tools.
- Exposure to brand design and marketing design principles.
- Hands-on knowledge of HTML, CSS, and front-end development frameworks (preferred but not mandatory).
- Passion for exploring emerging design technologies and trends.
🚀 What You’ll Get:
- Autonomy & Flexibility: Work from anywhere, anytime.
- Opportunities for Growth: A clear career path to advance to Senior Product Design Manager within 2-4 years, based on performance and impact.
- Collaborative Culture: Join a highly motivated, creative, and supportive team that thrives on openness and innovation.
Skill Development: Exposure to a wide variety of problem spaces and cutting-edge technologies.
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.
Responsibilities:
Team Leadership & Development
- Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
- Conduct performance reviews, provide actionable feedback, and identify training needs.
- Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
- Foster a culture of accountability, ownership, and continuous improvement.
Customer Experience & Escalation Management
- Handle escalated customer issues, ensuring quick and accurate resolutions.
- Monitor support quality across channels and implement measures to improve CSAT and NPS.
- Proactively identify trends and systemic issues; drive cross-functional resolutions.
Zoho CRM & Operational Management
- Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
- Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
- Track KPIs such as FCR, AHT, SLA adherence, and CSAT.
Technical Troubleshooting & Escalation
- Serve as the primary point for complex issues related to:
- Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
- WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
- Collaborate with the Engineering team for bug diagnosis and resolution.
Process Improvement & Knowledge Management
- Analyze recurring issues, advocate for product fixes, and build preventive workflows.
- Maintain comprehensive internal and external knowledge bases and documentation.
- Standardize troubleshooting processes and ensure team-wide knowledge transfer.
Cross-Functional Collaboration
- Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
- Represent the voice of the customer in product discussions and roadmap planning.
Required Skills & Qualifications:
- 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
- 1–2+ years in a leadership or supervisory role.
- Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
- Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
- Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
- Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
- Ability to read and interpret API documentation and troubleshoot integration issues.
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills.
- High emotional intelligence and composure under pressure.
- Analytical mindset with a proactive approach to solving root causes, not just symptoms.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Perks & Benefits:
- Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
- A collaborative and supportive work environment that values your contributions.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- The chance to make a real impact on our customers and the success of our business
React Native
Javascript
Redux/FluxAbout Us
Heyo & MyOperator are India’s leading Conversational platforms, enabling 40,000+ businesses to engage customers over Call and WhatsApp—including leading brands like Lenskart, Astrotalk, and Caratlane. As a product-led SaaS company, we’re rapidly scaling and building mobile-first experiences that power real-time, impactful communication. We're looking for an experienced React Native Developer to help us craft high-performance mobile applications that scale with our growth.
Job Overview
We’re hiring a React Native Mobile App Developer with hands-on experience building cross-platform applications for Android and iOS. You’ll be responsible for developing responsive UI components, integrating APIs, and delivering high-quality, efficient, and maintainable mobile apps. You’ll work closely with cross-functional teams including designers, product managers, and QA to bring seamless experiences to life.
Key Responsibilities
- Design and implement clean, maintainable user interface components using React Native.
- Build and maintain mobile apps for both Android and iOS platforms.
- Convert wireframes and prototypes into high-quality mobile UI.
- Work with native modules and third-party libraries when required.
- Leverage native APIs for deep integration with mobile platforms.
- Optimize application performance and troubleshoot bottlenecks.
- Write unit tests to ensure reliable and bug-free code.
- Implement smooth animations and transitions for enhanced user experience.
- Integrate RESTful APIs and manage state using Redux or React Query.
- Collaborate with product, design, and QA teams to meet project timelines.
Qualifications & Skills
- Minimum 3 years of professional experience with React Native.
- Strong understanding of JavaScript, React fundamentals, and mobile UI design.
- Proficiency in Redux or similar state management libraries.
- Experience working with REST APIs and asynchronous data handling.
- Familiar with native build tools: XCode, Gradle, Android Studio.
- Solid grasp of the full mobile app development lifecycle—from prototyping to deployment.
- Knowledge of unit testing, TypeScript, PropTypes, and debugging tools.
- Exposure to React.js for web development is a plus.
- Experience with RDBMS (MySQL, PostgreSQL) is a plus.
Why Join Us?
- Build real-world products used by thousands daily.
- 100% remote role with high ownership and visibility.
- Be part of a fast-growing SaaS company with a strong engineering culture.
- Collaborate with smart, passionate teammates in a flexible, outcome-driven environment.
Java
PythonAbout Us:
Heyo & MyOperator are India’s largest conversational platforms, delivering Call + WhatsApp engagement solutions to over 40,000+ businesses. Trusted by brands like Astrotalk, Lenskart, and Caratlane, we power customer engagement at scale. We support a hybrid work model, foster a collaborative environment, and offer fast-track growth opportunities.
Job Overview:
We are looking for a skilled Quality Analyst with 2-4 years of experience in software quality assurance. The ideal candidate should have a strong understanding of testing methodologies, automation tools, and defect tracking to ensure high-quality software products. This is a fully
remote role.
Key Responsibilities:
● Develop and execute test plans, test cases, and test scripts for software products.
● Conduct manual and automated testing to ensure reliability and performance.
● Identify, document, and collaborate with developers to resolve defects and issues.
● Report testing progress and results to stakeholders and management.
● Improve automation testing processes for efficiency and accuracy.
● Stay updated with the latest QA trends, tools, and best practices.
Requirements Skills:
● 2-4 years of experience in software quality assurance.
● Strong understanding of testing methodologies and automated testing.
● Proficiency in Selenium, Rest Assured, Java, and API Testing (mandatory).
● Familiarity with Appium, JMeter, TestNG, defect tracking, and version control tools.
● Strong problem-solving, analytical, and debugging skills.
● Excellent communication and collaboration abilities.
● Detail-oriented with a commitment to delivering high-quality results.
Why Join Us?
● Fully remote work with flexible hours.
● Exposure to industry-leading technologies and practices.
● Collaborative team culture with growth opportunities.
● Work with top brands and innovative projects.
Google AnalyticsAbout Us
Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for data-driven marketers who can own growth from end to end.
Job Overview
We’re looking for a sharp and analytical Performance Marketer who thrives on numbers, experimentation, and results. You’ll manage multi-channel ad campaigns across Google, Meta, LinkedIn, WhatsApp, and Email—optimizing for performance and ROI. This role requires strong command over marketing tools, excellent reporting skills, and hands-on experience managing large budgets in the B2B SaaS space.
Key Responsibilities
- Plan, execute, and scale performance campaigns across Google Ads, Meta, WhatsApp, Email, and LinkedIn platforms.
- Manage a monthly marketing budget of ₹15 lakhs+ and ensure a high ROI through continuous testing and optimisation.
- Build and monitor full-funnel strategies—from top-of-funnel awareness to bottom-of-funnel retargeting and nurturing.
- Drive engagement and conversions through WhatsApp campaigns, leveraging automation tools and segmentation.
- Use Zoho CRM, Google Analytics, and Excel to track performance, analyze trends, and report on key metrics.
- Collaborate with content, design, and sales teams to align messaging and improve lead quality.
- Run A/B tests to optimize creatives, targeting, and landing pages.
- Create weekly/monthly performance reports with actionable insights.
Qualifications & Skills
- 4–6 years of experience in performance marketing, ideally in a B2B SaaS environment.
- Strong command of Google Ads, Meta Ads, LinkedIn Ads, WhatsApp Campaigns, and email marketing.
- Experience with WhatsApp Business API/automation tools for outreach and engagement.
- Hands-on experience with Zoho CRM and advanced Excel reporting.
- Strong analytical mindset with a solid understanding of funnel metrics and marketing KPIs.
- Bonus: Familiarity with tools like Mixpanel, Hotjar, or any marketing automation platforms.
Why Join Us?
- Own and lead growth across all key digital channels.
- 100% remote role with high ownership and autonomy.
- Be part of a high-growth, product
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We are seeking a dynamic and revenue-driven Lead Strategic Partnerships & Alliances to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.
Responsibilities:
- Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
- Train and mentor the partnerships team to enhance their performance and drive revenue.
- Develop and execute partnership programs that generate revenue and expand market reach.
- Build strong relationships with key industry players, resellers, and technology partners.
- Streamline onboarding, engagement, and revenue-sharing models for efficiency.
- Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
- Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
- Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.
Qualifications:
- Minimum 5 - 7 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
- Proven track record in generating revenue through partnerships and alliances.
- Strong leadership skills with experience in training and managing high-performance teams.
- Excellent negotiation skills with the ability to structure and close complex partnership deals.
- Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
- Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Perks & Benefits:
- Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
- Work with a passionate and ambitious team that values ownership, innovation, and transparency.
- Directly impact business growth and revenue through high-value collaborations.
- Competitive compensation with a lucrative variable component.
- Opportunity to work with leading partners and industry leaders.
Job Title: Team Leader – Sales
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Cloud Communication
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers—making business interactions more efficient and scalable.
Role Overview:
We are seeking a high-performing Team Leader – Sales to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.
Key Responsibilities:
Team Leadership & Management:
- Lead, manage, and coach a team of sales consultants to consistently achieve monthly revenue and product targets.
- Conduct daily huddles, pipeline reviews, and individual performance check-ins.
- Ensure adherence to sales processes, CRM hygiene, and standard operating procedures (SOPs).
Revenue Ownership:
- Own and drive the team’s overall revenue targets with a primary focus on IVR and WhatsApp Business API solutions.
- Enable team members to upsell and cross-sell add-on products such as SMS, Truecaller, etc.
- Monitor key sales metrics and support deal closures when required.
Training & Development:
- Collaborate with the Sales Enablement team for structured onboarding and skill development.
- Conduct regular mock calls, feedback sessions, and sales coaching.
- Continuously identify training needs to improve pitch quality and deal conversion.
Requirements:
- 2–4 years of experience in B2B sales, preferably in the SaaS or cloud communication domain.
- Minimum 1 year of experience in a team handling or mentorship role.
- Proven track record of achieving and exceeding individual and team sales targets.
- Strong understanding of consultative selling and solution-based pitching.
- Hands-on experience with CRM tools like Zoho or similar platforms.
- Excellent communication, leadership, and interpersonal skills.
- High ownership mindset with the ability to thrive in a fast-paced, target-driven environment.
Perks & Benefits:
- Competitive salary with team and individual performance-based incentives.
- Opportunity to lead a high-impact sales team in a fast-growing SaaS company.
- Structured growth and leadership development path.
- Collaborative work culture and access to experienced mentors.
Python
DjangoAbout Us:
MyOperator and Heyo are India’s leading conversational platforms empowering 40,000+ businesses with Call and WhatsApp-based engagement. We’re a product-led SaaS company scaling rapidly, and we’re looking for a skilled Software Developer to help build the next generation of scalable backend systems.
Role Overview:
We’re seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products.
Key Responsibilities:
- Develop robust backend services using Python, Django, and FastAPI
- Design and maintain scalable microservices architecture
- Integrate LangChain/LLMs into AI-powered features
- Write clean, tested, and maintainable code with pytest
- Manage and optimize databases (MySQL/Postgres)
- Deploy and monitor services on AWS
- Collaborate across teams to define APIs, data flows, and system architecture
Must-Have Skills:
- Python and Django
- MySQL or Postgres
- Microservices architecture
- AWS (EC2, RDS, Lambda, etc.)
- Unit testing using pytest
- LangChain or Large Language Models (LLM)
- Strong grasp of Data Structures & Algorithms
- AI coding assistant tools (e.g., Chat GPT & Gemini)
Good to Have:
- MongoDB or ElasticSearch
- Go or PHP
- FastAPI
- React, Bootstrap (basic frontend support)
- ETL pipelines, Jenkins, Terraform
Why Join Us?
- 100% Remote role with a collaborative team
- Work on AI-first, high-scale SaaS products
- Drive real impact in a fast-growing tech company
- Ownership and growth from day one
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.
This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
- Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
- Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.
Requirements:
- Education: Post Graduate (MBA preferred).
- Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
Skills:
- Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
- Strong vendor management and negotiation skills, including SLA adherence.
- Knowledge of telecom and data center infrastructure operations and relevant security standards.
- Ability to design and optimize operational workflows and SOPs.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
- Strong communication and analytical skills.
- Experience of working with ticketing systems.
- Basic project management skills.
- Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
- Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Location: Candidates must be based in Delhi/NCR.
Other Requirements:
- Willingness to work flexible hours and roster-based shifts (including Sundays).
- Comfortable with a 6-day workweek.
- Location: Work-from-office (Noida, Sector 2).
- Willing to travel to data centers across India when needed.
- Flexibility in communication with both technical and non-technical stakeholders.
- Proactive and solution-oriented approach to challenges.
Benefits:
- Competitive salary aligned with industry standards and experience.
- Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
- Exposure to strategic and high-impact operational roles across telecom and data center verticals.
- A dynamic and collaborative work environment with growth potential.
- On-the-job learning in telecom regulations, infra compliance, and vendor governance.
- Potential for growth within the organization.
- Exposure to new and innovative technologies in the telecom and data center space (if applicable).
- Specific training opportunities in telecom regulations or technologies (if applicable).
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About the company
At DAITA, we’re on a mission to revolutionize the fashion supply chain with intelligent AI solutions. Our focus is simple: automate the repetitive, so fashion brands can focus on what they do best—creativity, strategy, and growth.
We’ve done the groundwork—research across 8 countries and 3 continents, collaborating with everyone from cotton farmers to global retailers. This hands-on experience allows us to build AI tools that solve real-world problems with precision and empathy. And what truly sets us apart? Simplicity. Our solutions work out of the box, with zero learning curve and setup in under 24 hours.
Currently in our MVP stage and backed by pre-seed funding, we’re building something ambitious. Led by founders Jérôme Schmidt (ex-Snapchat AR) and Luis Voss (ex-Enpal), DAITA isn’t just another tech startup—we’re reimagining the world’s second-largest industry, one AI solution at a time.
Jobs
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About the company
Jobs
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About the company
About the Company:
Reltio is a pioneering force in cloud-native master data management (MDM), revolutionizing how Global 2000 enterprises handle their data. Founded in 2011 by Manish Sood, the company has evolved from a startup to a leading SaaS platform valued at $1.7 billion. Their innovative approach helps organizations unify complex data from multiple sources, enabling businesses to create reliable, real-time data experiences that drive growth and innovation. The company's mission is to help enterprises accelerate the value of their data while ensuring accuracy, compliance, and security.
About the Team
Reltio's global team of approximately 780 employees operates with a strong set of core values: Customer First, Better Together, Simplify & Share, Own It, and Always Better Than Yesterday. The company maintains a digital-first, flexible work environment that emphasizes collaboration and innovation. Team members come from diverse backgrounds and bring varied skill sets, from data engineering and cloud architecture to customer success and product development. The culture encourages bringing one's "whole self" to work, with a focus on personal growth and collective success.
Key Milestones & Achievements
💰 Financial & Growth Milestones:
- Reached $100M+ Annual Recurring Revenue (ARR) milestone, achieving "Centaur" status
- Secured total funding of $237M across 6 funding rounds
- Achieved $1.7B company valuation
- Growing 15x faster than the overall master data management category
- Expanded globally with new offices, including recent expansion to Lisbon, Portugal
🏆Industry Recognition:
- Named "Data Management Company of the Year" in 2024 Data Breakthrough Awards
- Won 2024 Top Rated TrustRadius Award based on customer reviews
- Featured on Inc. 5000 list of fastest-growing private companies for 5 consecutive years
- Recognized in Deloitte Technology Fast 500 (2018 & 2019)
- Earned Silver in 2020 Corporate Content Awards North America for complete rebranding
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