MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking and recording, reports etc for businesses.
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Jobs at MyOperator - VoiceTree Technologies
Are you a passionate and ambitious individual with a knack for connecting with people and closing deals? We’re on the lookout for a motivated B2B Sales Executive to join our growing team in Delhi NCR. This is an exciting opportunity to work in a fast-paced environment, where your efforts directly contribute to the success of our clients.
Whether you're a fresh graduate with relevant internship experience or have at least 6 months of sales experience, this role is perfect for you.
Key Responsibilities:
- Client Acquisition & Engagement: Build strong relationships with businesses, understand their communication challenges, and propose tailored solutions.
- Sales Goal Management: Plan and achieve daily, weekly, and monthly sales targets using proven strategies.
- Product Expertise: Stay up-to-date with MyOperator’s product features and confidently present them to clients.
- Consultative Selling: Analyze client requirements and offer solutions that optimize their communication systems.
- Market Insights: Track industry trends and share valuable feedback with the team to improve sales strategies.
What We’re Looking For:
- Experience: Minimum of 6 months in sales or relevant internship experience (B2B experience is a plus).
- Communication Skills: Excellent verbal and written communication with strong interpersonal skills.
- Motivation & Drive: A self-starter with a positive attitude and the ability to thrive in a target-driven environment.
- Tech Awareness: Basic familiarity with CRM tools (training provided).
- Location : Must be willing to work from our Noida Sector 2 office.
Why Join Us?
- Competitive salary(4-4.5LPA) and attractive incentives.
- Device reimbursement for work-related needs.
- Collaborative and supportive work environment.
- Opportunity to work with a dynamic team in a growing industry.
- Career growth with exposure to cutting-edge sales strategies and tools.
Key Responsibilities:
Customization and Automation
- Understand MyOperator’s business requirements and customize Zoho tools like CRM, Recruit, and People to streamline processes.
- Develop custom functions, workflows, and blueprints using Deluge scripting for dynamic functionality.
- Automate repetitive tasks and enhance operational efficiency across Zoho tools.
Integration and Collaboration
- Configure integrations between Zoho tools (e.g., CRM, Creator, People) and third-party systems like telephony, WhatsApp, SMS, and email platforms.
- Ensure seamless interconnectivity of Zoho applications using Zoho Flow and advanced scripting.
Application Development
- Design and implement mobile and desktop apps using Zoho Creator with dynamic functionality and user-friendly interfaces.
- Define and conduct system testing to ensure high-quality implementations.
Data and Reporting
- Build and maintain custom modules, dashboards, and analytics reports in Zoho Analytics.
- Perform data migrations, ensuring accuracy and reliability across systems.
Support and Training
- Provide training and support to MyOperator teams to maximize Zoho’s potential.
- Document processes and stay updated on Zoho’s latest features and best practices.
Required Skills and Qualifications:
- Proven experience with Zoho applications (CRM, Creator, Flow, People, Analytics, and Recruit).
- Expertise in Deluge scripting for creating workflows and automations.
- Strong understanding of relational databases and SQL.
- Experience integrating Zoho tools with third-party applications.
- Excellent analytical skills to troubleshoot and optimize business processes.
- Effective communication skills to collaborate with cross-functional teams.
Preferred Skills:
- Familiarity with Zoho Books, Zoho Projects, and other Zoho tools.
- Knowledge of CI/CD pipelines and automated testing practices.
- Experience in agile environments and tools like Jira.
- Background in customer support or consulting roles.
Why Join MyOperator?
- Work on exciting projects leveraging the full Zoho One platform.
- Be part of a collaborative team dedicated to driving innovation.
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.
The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.
Key Responsibility Area:
- Build expert and dynamic knowledge of company products and services
- Ensure high FCR% for Chat & Calls
- Good written skill so that tickets can be handled properly.
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.
Requirements:
- 1-2 Yrs of support experience in software/IT/Internet support.
- Should have excellent communication and negotiation skills.
- Should have time management and planning skills.
- Should have good negotiation & customer prospecting skills.
Benefits:
- Device Reimbursements
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Position Overview:
We are seeking a dynamic Business Development Executive to join our growing team. The ideal candidate has 1-2 years of experience in SaaS sales or a minimum of 3 months of sales internship experience. This role offers a fantastic opportunity to work in a fast-paced environment, driving business growth and building strong client relationships.
Key Responsibilities:
- Identify and generate new business opportunities by targeting potential clients in diverse industries.
- Conduct in-depth discovery calls to understand client needs and present tailored SaaS solutions.
- Build and maintain strong client relationships to ensure long-term engagement.
- Collaborate with cross-functional teams (Product, Marketing, and Support) to meet client requirements.
- Track and analyze sales performance metrics using CRM tools to optimize strategies.
- Stay updated on industry trends and competitive landscape to provide insights and drive innovation in sales approaches.
- Achieve and exceed monthly and quarterly sales targets consistently.
Key Requirements:
- Experience: 1-2 years of SaaS sales experience or a minimum of 3 months of sales internship in a SaaS or technology-focused environment.
- Education: Graduate in any discipline (B.Tech/MBA preferred but not mandatory).
- Skills: Excellent communication, negotiation, and presentation skills.
- Familiarity with sales pipelines, CRM tools, and basic analytics.
- A proactive approach to identifying and closing sales opportunities.
- Passion for technology and the ability to convey complex ideas in simple terms.
Growth Path:
- Opportunity to transition into leadership roles within the Business Development team.
- Exposure to diverse SaaS platforms and strategic involvement in scaling operations.
Key Performance Indicators (KPIs):
- Number of qualified leads converted into customers.
- Monthly and quarterly revenue targets achieved.
- Client retention and satisfaction rates.
- Efficiency in using CRM tools to manage and track leads.
Why Join MyOperator?
- Work with India’s leading cloud communication provider and shape the future of business communications.
- Be a part of a collaborative and innovative team that values your growth.
- Competitive compensation and benefits package.
We are seeking a dynamic Business Development Manager (BDM) to join our growing team. The ideal candidate has 1-2 years of experience in SaaS sales or a minimum of 3 months of sales internship experience. This role offers a fantastic opportunity to work in a fast-paced environment, driving business growth and building strong client relationships.
Key Responsibilities:
- Identify and generate new business opportunities by targeting potential clients in diverse industries.
- Conduct in-depth discovery calls to understand client needs and present tailored SaaS solutions.
- Build and maintain strong client relationships to ensure long-term engagement.
- Collaborate with cross-functional teams (Product, Marketing, and Support) to meet client requirements.
- Track and analyze sales performance metrics using CRM tools to optimize strategies.
- Stay updated on industry trends and competitive landscape to provide insights and drive innovation in sales approaches.
- Achieve and exceed monthly and quarterly sales targets consistently.
Key Requirements:
- Experience: 1-2 years of SaaS sales experience or a minimum of 3 months of sales internship in a SaaS or technology-focused environment.
- Education: Graduate in any discipline (B.Tech/MBA preferred but not mandatory).
- Skills: Excellent communication, negotiation, and presentation skills.
- Familiarity with sales pipelines, CRM tools, and basic analytics.
- A proactive approach to identifying and closing sales opportunities.
- Passion for technology and the ability to convey complex ideas in simple terms.
Growth Path:
- Opportunity to transition into leadership roles within the Business Development team.
- Exposure to diverse SaaS platforms and strategic involvement in scaling operations.
Key Performance Indicators (KPIs):
- Number of qualified leads converted into customers.
- Monthly and quarterly revenue targets achieved.
- Client retention and satisfaction rates.
- Efficiency in using CRM tools to manage and track leads.
Why Join MyOperator?
- Work with India’s leading cloud communication provider and shape the future of business communications.
- Be a part of a collaborative and innovative team that values your growth.
- Competitive compensation and benefits package.
We are seeking an entrepreneurial-minded Content Marketing Manager for our Entrepreneur in Residence (EIR) program. This role is ideal for a visionary content creator with a deep understanding of how to produce engaging, viral content for both enterprise and SMB segments. As an EIR, you will take a hands-on approach in developing and executing an end-to-end video content strategy, curating influencer-led campaigns, and driving impactful marketing initiatives. Your strategic insight will ensure that our content directly aligns with business goals, driving measurable outcomes and brand growth.
Key Responsibilities:
- End-to-End Video Content Strategy: Lead the entire content lifecycle—from ideation to execution and distribution—ensuring all content aligns with business objectives. Develop strategies that leverage the latest trends and audience behaviors.
- Viral Content Creation: Ideate, create, and produce trending, engaging content, with a strong focus on videos that resonate across business audiences, particularly within enterprise and SMB segments.
- Team Leadership & Collaboration: Guide and manage internal teams and external partners, including studios, influencers, and agencies, to create high-quality content. Coordinate effectively to ensure seamless project execution.
- Influencer & Collaborative Campaigns: Curate and lead influencer-driven campaigns, building a network of collaborators to drive brand engagement and reach.
- Data-Driven Strategy: Utilize performance metrics to assess content impact, refine strategies, and enhance content effectiveness. Continuously optimize content based on data insights to achieve maximum ROI.
- Cross-Platform Content Production: Develop and produce diverse content formats, including podcasts, webinars, live streams, and social media posts, expanding our brand’s reach across platforms.
- Hands-On Production: Be proficient both in front of and behind the camera, managing the technical aspects of video production, from shooting to editing.
- Content Virality & Innovation: Leverage your understanding of content virality to consistently produce shareable, trending content that elevates our brand presence.
- Strategic Alignment: Ensure all content initiatives are strategically aligned with the company’s overall marketing and business objectives, driving measurable business value.
- Entrepreneurial Leadership: Approach projects with an entrepreneurial spirit, taking initiative to innovate, experiment, and implement new ideas. Lead projects that explore new avenues for growth and engagement.
Key Qualifications:
- Experience: 3-5 years as an independent creator or in a video content lead role within a brand or agency environment.
- Proven Track Record: Demonstrated success in creating viral content with measurable outcomes.
- Collaborative Network: Strong network of studios, influencers, and agencies for effective collaboration on projects.
- Multi-Format Expertise: Proficiency in producing various content formats, including podcasts, webinars, and live streams.
- Social Media Proficiency: Active social media presence with a proven ability to amplify content across multiple platforms.
- SEO & Analytics Knowledge: Working understanding of SEO to boost organic reach, coupled with the ability to analyze metrics to refine content strategies.
- Technical Production Skills: Hands-on experience in shooting and editing video content.
- Leadership & Teamwork: Excellent leadership skills with the ability to work collaboratively across teams.
- Entrepreneurial Mindset: Preference for ex-founders, independent creators, or professionals with a strong entrepreneurial mindset.
- Strategic & Innovative Thinking: Ability to connect content strategies to broader business goals, driving measurable value.
Why Join Us:
- Dynamic Entrepreneurial Role: Enjoy the freedom to innovate and lead projects, blending creative content creation with strategic business insights.
- Leadership & Growth Opportunities: Be part of an entrepreneurial team with leadership responsibilities and opportunities to make a tangible impact.
- Collaborative Network: Access a strong network of collaborators, including influencers, studios, and agencies, to bring your vision to life.
Competitive Salary & Professional Growth: Competitive compensation package and ample opportunities for career development in a fast-paced, growing company.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About Company:
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.
Job Summary:
We are looking for a competent Sr. Executive - Social Media & Events to look after the social media presence of our brands, MyOperator and Heyo Phone. This person will be expected to own and do the following things:
Key Responsibilities:
- Plan and execute the social media strategy for both brands
- Coordinate with the internal Design Team to get the creatives and videos made
- Come on camera and create videos for social media use, as required
- Manage the comment section for MyOperator's social media channels
- Plan & execute online webinars
- A person willing to work on all the above tasks is the right fit for us. At all times, they will have the support of our Marketing & Design team.
Requirements
- The ideal candidate for this role should posses the following traits:
- Graduate with at least 2 years of experience in Social Media & Online Events management (agency experience helps)
- A robust social media profile & prior content creation experience is a big plus
- Camera Confidence - They will have to come on camera & make video content
- Understanding of social media apps & trends
- Ability to handle two brands that cater for different target audience
- Apart from the above skillset & experience requirements, one must also have
- Intention to work
- Mental resolve to manage the regular highs (and lows) of the workload
- Understanding of their limits, and willingness to push them for growth
- Habit of communicating with peers and manager and discussing important issues, personal or professional
We are looking for someone who can think fast, execute faster and knows when to hit the pause button and take breaks.
Benefits
Of course, for all the hard work, you will receive handsome benefits from the company:
- Salary matching market standards
- Work-from-anywhere environment
- Access to seating at 91SpringBoard co-working spaces
- A lot of autonomy and ownership for your process
- A team that understands that you are human
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The Entrepreneurship in Residence (EIR) - Content Marketing Manager is an intrapreneurial role for a seasoned content creator with a deep understanding of how to create viral, engaging content for businesses across enterprise and SMB segments. You will lead the end-to-end video content strategy, working hands-on to ideate, shoot, produce, and manage teams of internal and external resources to bring the vision to life. You will curate influencer-led campaigns, execute viral content strategies, and drive meaningful engagement, using metrics to refine and enhance performance. Your strategic thinking will ensure that content directly ties into business value, with a focus on driving measurable outcomes.
Key Responsibilities:
- End-to-End Video Content Strategy: Own and lead the full content lifecycle—from ideation to execution and distribution, ensuring that all content is aligned with business goals.
- Viral Content Creation: Develop engaging and trending content that appeals to business audiences, with a strong focus on creating viral videos for enterprise and SMB segments.
- Team Leadership: Lead internal teams and external agencies/resources in creating high-quality content. Manage and coordinate with a network of studios, influencers, and agencies to collaborate on projects.
- Influencer Campaigns: Curate and lead influencer-driven content and campaigns that resonate with your target audience.
- Content Metrics: Monitor performance metrics and use data to tweak and optimize content strategies for maximum impact and business value.
- Cross-Platform Content: Produce content for various formats, including podcasts, webinars, live streams, and social media.
- Hands-On Production: Be comfortable both in front of and behind the camera, managing the technical aspects of video creation, including shooting and editing.
- Content Virality: Use your deep understanding of content virality to consistently produce engaging, shareable, and trending content.
- Collaboration & Teamwork: Work as both a leader and a team player, coordinating across teams to ensure content creation is seamless and collaborative.
Qualifications:
- Experience: 3-5 years as an independent creator or in a video content lead role with a brand or agency.
- Proven Track Record: Specific examples of leading viral content creation, with measurable success.
- Collaborative Network: A strong network of studios, influencers, and agencies you can tap into for collaborative content creation.
- Multi-Format Expertise: Experience producing diverse content forms such as podcasts, webinars, and live streaming.
- Social Media Savvy: A strong social media presence with the ability to amplify content across platforms.
- SEO Knowledge: A working understanding of SEO to boost organic reach and visibility.
- Technical Skills: Hands-on experience in shooting and editing video content.
- Leadership and Teamwork: Excellent leadership and team collaboration skills.
- Entrepreneurial Spirit: Preference for ex-founders, independent creators, or those with a strong entrepreneurial mindset.
- Strategic Thinking: Ability to align content strategies with overall business goals and generate measurable business value.
Why Join Us:
- Opportunity to work in a dynamic, hybrid role that blends creative content creation with business strategy.
- Be part of an entrepreneurial team with senior management responsibilities and leadership opportunities.
- Access to a strong network of collaborators, including influencers, studios, and agencies.
- Competitive salary and growth opportunities in a fast-paced environment.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Python
Django
Flask
Amazon Web Services (AWS)
Jenkins- Develop, maintain, and enhance robust backend systems using Python3 and frameworks like Django (mandatory), Flask, and FastAPI (good to have).
- Design, implement, and maintain highly efficient and automated continuous integration and continuous deployment (CI/CD) processes using Jenkins and configuration management with Ansible.
- Elevate our testing culture by architecting and implementing innovative testing strategies, focusing on both unit and integration testing to ensure exceptional code quality and extensive coverage.
- Follow peer-to-peer code reviews and cross-team collaboration to build scalable and reliable solutions.
- Proficiently work with at least one cloud technology, preferably AWS, to deploy and manage applications in the cloud environment.
- Possess knowledge of Nginx, load balancing, and scalability to optimize system performance and reliability.
- Good experience working in distributed micro-service architecture and driving them with crucial requirements like request tracing, debugging critical issues, logging, monitoring, and alerting.
- Work in containerized environments using Docker and Docker Compose, and have experience with AWS ECS for container orchestration.
- Prioritize maintainability and reliability in developing and maintaining software systems, pushing the boundaries of what's possible in our product ecosystem.
- Collaborate effectively within a team, taking initiatives and driving projects forward with minimal micro-management.
- Pave the way for maintainable and reliable codebases by introducing novel approaches and best practices in software development.
Requirements
- Bachelor’s/Master’s degree in computer science.
- Strong teamwork and communication skills, with a proactive approach to project management and task ownership.
- Proven track record as an innovative Python developer with a focus on product engineering.
- Visionary mindset to work in an agile environment, participating in sprint planning, stand-ups, and retrospectives.
Benefits
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