MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Jobs at MyOperator - VoiceTree Technologies
🏢 About MyOperator
MyOperator is a Business AI Operator helping 12,000+ brands (Amazon, Domino’s, Apollo, Razorpay) manage WhatsApp, Calls, and AI chat & voice bots through one no-code platform.
🎯 Role Overview
We’re looking for a Senior Manager – HR Operations to own HR Ops end-to-end (excluding Talent Acquisition). This role enables leadership to focus on growth by running HR systems, processes, and compliance smoothly at scale.
🧠 Key Responsibilities
- Own end-to-end HR Operations
- Manage employee lifecycle: onboarding → payroll → exits
- Handle payroll, compliance, and vendor coordination
- Own HR tech stack (Zoho People, Payroll, Sign, workflows)
- Manage HR data, audits, and reporting
- Lead a small HR Ops team and act as the ops SPOC
⚙️ What We’re Looking For
- 6–10 years in HR Operations (startup / SaaS preferred)
- Hands-on with payroll, compliance, audits
- Strong experience running HR ops independently
- Tech-savvy; Zoho experience is a plus
- High ownership, low-ego, execution-first mindset
🌱 Why Join Us
- Real ownership and decision-making power
- Direct exposure to founders and leadership
- Tech-first HR environment (no Excel chaos)
- Opportunity to scale HR systems in a fast-growing SaaS company
Kubernetes
Amazon Web Services (AWS)About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Summary
We are looking for a skilled and motivated DevOps Engineer with 3+ years of hands-on experience in AWS cloud infrastructure, CI/CD automation, and Kubernetes-based deployments. The ideal candidate will have strong expertise in Infrastructure as Code, containerization, monitoring, and automation, and will play a key role in ensuring high availability, scalability, and security of production systems.
Key Responsibilities
- Design, deploy, manage, and maintain AWS cloud infrastructure, including EC2, RDS, OpenSearch, VPC, S3, ALB, API Gateway, Lambda, SNS, and SQS.
- Build, manage, and operate Kubernetes (EKS) clusters and containerized workloads.
- Containerize applications using Docker and manage deployments with Helm charts
- Develop and maintain CI/CD pipelines using Jenkins for automated build and deployment processes
- Provision and manage infrastructure using Terraform (Infrastructure as Code)
- Implement and manage monitoring, logging, and alerting solutions using Prometheus and Grafana
- Write and maintain Python scripts for automation, monitoring, and operational tasks
- Ensure high availability, scalability, performance, and cost optimization of cloud resources
- Implement and follow security best practices across AWS and Kubernetes environments
- Troubleshoot production issues, perform root cause analysis, and support incident resolution
- Collaborate closely with development and QA teams to streamline deployment and release processes
Required Skills & Qualifications
- 3+ years of hands-on experience as a DevOps Engineer or Cloud Engineer.
- Strong experience with AWS services, including:
- EC2, RDS, OpenSearch, VPC, S3
- Application Load Balancer (ALB), API Gateway, Lambda
- SNS and SQS.
- Hands-on experience with AWS EKS (Kubernetes)
- Strong knowledge of Docker and Helm charts
- Experience with Terraform for infrastructure provisioning and management
- Solid experience building and managing CI/CD pipelines using Jenkins
- Practical experience with Prometheus and Grafana for monitoring and alerting
- Proficiency in Python scripting for automation and operational tasks
- Good understanding of Linux systems, networking concepts, and cloud security
- Strong problem-solving and troubleshooting skills
Good to Have (Preferred Skills)
- Exposure to GitOps practices
- Experience managing multi-environment setups (Dev, QA, UAT, Production)
- Knowledge of cloud cost optimization techniques
- Understanding of Kubernetes security best practices
- Experience with log aggregation tools (e.g., ELK/OpenSearch stack)
Language Preference
- Fluency in English is mandatory.
- Fluency in Hindi is preferred.
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.
Key Responsibilities:
1. Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.
2. Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.
3. Monitor individual performance through CRM dashboards and ensure process adherence.
4. Track and report key performance metrics (calls, demos, closures, revenue).
Revenue & Process Ownership:
1. Drive team performance for consistent achievement of MRR and closure numbers.
2. Ensure timely and high-quality follow-ups with all inbound leads.
3. Support team members in deal negotiation, closure, and retention of key customers.
Training & Development:
1. Identify skill gaps and work with L&D to enhance sales capability and product knowledge.
2. Conduct regular role-plays, feedback sessions, and performance improvement discussions.
Requirements:
1. Experience: 4–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.
2. Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.
3. Strong understanding of CRM systems (preferably Zoho or similar).
4. Excellent communication, analytical, and leadership skills.
5. High ownership mindset with the ability to drive results under pressure.
6. Experience in cloud telephony, SaaS, or communication technology will be an added advantage.
Benefits:
1. High-growth work environment
2. Fixed salary + attractive performance incentives
3. Opportunity to work on impactful SaaS solutions
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Overview:
We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.
Key Responsibilities:
- Lead and mentor team of Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India
Company Description
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
We are looking for a Talent Acquisition professional who specializes ONLY in leadership hiring.
This role is not about job portals or volume hiring. This is about building networks, leveraging references, and hiring leaders who are not actively job hunting.
If your strength is people, relationships, and trust-based hiring, this role is built for you.
Key Responsibilities
- Own end-to-end leadership hiring (Managers, Team Leads, Heads, Key IC-to-Manager roles)
- Build and maintain strong professional networks across industries
- Drive reference-based and network-driven hiring
- Proactively engage with passive leadership talent
- Partner closely with Founders, CXOs, and senior stakeholders
- Act as a strategic hiring advisor, not just an executor
- Build long-term leadership talent pipelines (even without open roles)
- Ensure high-quality hiring with strong culture and leadership alignment
Ideal Candidate Profile
- You already have an active professional network
- You enjoy talking to people more than screening resumes
- You think long-term about talent, not just immediate closures
- You’re comfortable challenging hiring managers when needed
- You understand that great leaders are hired through trust, not applications
Qualifications
- Proven experience in leadership / executive hiring
- Strong capability in reference hiring and network sourcing
- Excellent relationship-building and influencing skills
- Confidence to engage and close senior professionals
- Ability to assess leadership mindset, maturity, and cultural fit
- Startup / SaaS hiring experience is a big plus
Additional Information
- Opportunity to shape leadership DNA of a fast-growing SaaS company
- Freedom to build your own hiring playbook
- Competitive compensation with long-term growth
Company Description
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
MyOperator (powering 40k+ brands like Lenskart & Caratlane) is looking for a data-driven marketer to own our paid growth engine. You will independently manage a ₹15 Lakh+ monthly budget across Google, Meta, LinkedIn, and WhatsApp to drive qualified B2B leads.
Key Responsibilities
- Scale Campaigns: End-to-end execution of ads on Google, Meta, and LinkedIn.
- WhatsApp Marketing: Drive engagement using WhatsApp Business API & automation tools.
- Optimize ROI: Rigorously test creatives and landing pages to lower CAC and increase LTV.
- Analytics: precise tracking and reporting using Zoho CRM, GA4, and Excel.
Who We’re Looking For
- B2B SaaS DNA: 4–6 years of pure performance marketing experience in SaaS.
- Tool Proficiency: Must be hands-on with Zoho CRM and WhatsApp Automation.
- Data Mindset: You live in Excel sheets and know your way around full-funnel metrics.
Why Join?
- 100% Remote: Work from anywhere, focusing on output, not hours.
- High Ownership: You control the budget and the strategy.
- Growth: Work with a market leader serving India’s top startups.
Python
Django
PostgreSQLAbout Us:
MyOperator and Heyo are India’s leading conversational platforms, empowering 40,000+ businesses with Call and WhatsApp-based engagement. We’re a product-led SaaS company scaling rapidly, and we’re looking for a skilled Software Developer to help build the next generation of scalable backend systems.
Role Overview:
We’re seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products.
Key Responsibilities:
- Develop robust backend services using Python, Django, and FastAPI
- Design and maintain a scalable microservices architecture
- Integrate LangChain/LLMs into AI-powered features
- Write clean, tested, and maintainable code with pytest
- Manage and optimize databases (MySQL/Postgres)
- Deploy and monitor services on AWS
- Collaborate across teams to define APIs, data flows, and system architecture
Must-Have Skills:
- Python and Django
- MySQL or Postgres
- Microservices architecture
- AWS (EC2, RDS, Lambda, etc.)
- Unit testing using pytest
- LangChain or Large Language Models (LLM)
- Strong grasp of Data Structures & Algorithms
- AI coding assistant tools (e.g., Chat GPT & Gemini)
Good to Have:
- MongoDB or ElasticSearch
- Go or PHP
- FastAPI
- React, Bootstrap (basic frontend support)
- ETL pipelines, Jenkins, Terraform
Why Join Us?
- 100% Remote role with a collaborative team
- Work on AI-first, high-scale SaaS products
- Drive real impact in a fast-growing tech company
- Ownership and growth from day one
LeadershipAbout MyOperator:
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Overview:
We are seeking a dynamic and revenue-driven Head of Partnerships to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.
Responsibilities:
- Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
- Train and mentor the partnerships team to enhance their performance and drive revenue.
- Develop and execute partnership programs that generate revenue and expand market reach.
- Build strong relationships with key industry players, resellers, and technology partners.
- Streamline onboarding, engagement, and revenue-sharing models for efficiency.
- Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
- Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
- Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.
Qualifications:
- Minimum 6 -10 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
- Proven track record in generating revenue through partnerships and alliances.
- Strong leadership skills with experience in training and managing high-performance teams.
- Excellent negotiation skills with the ability to structure and close complex partnership deals.
- Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
- Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.
Perks & Benefits:
- Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
- Work with a passionate and ambitious team that values ownership, innovation, and transparency.
- Directly impact business growth and revenue through high-value collaborations.
- Competitive compensation with a lucrative variable component.
- Opportunity to work with leading partners and industry leaders
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships.
Responsibilities:
Revenue Growth and Retention:
- Drive upsell and cross-sell initiatives to maximize customer value.
- Implement strategies for revenue retention and expansion within the existing customer base.
- Monitor and improve product adoption rates among customers.
- Develop and execute churn management strategies to minimize customer attrition.
Team Leadership and Management:
- Lead, mentor, and develop a team of Customer Success Representatives
- Set team goals, monitor performance, and provide regular feedback and coaching.
- Conduct performance reviews and identify training needs.
- Ensure team adherence to established processes and best practices.
Customer Relationship Management:
- Oversee and manage key customer relationships.
- Address and resolve escalated customer issues in a timely and effective manner.
- Proactively identify and mitigate potential customer risks.
- Drive customer satisfaction and loyalty initiatives.
Client Onboarding:
- Oversee the onboarding process for new clients, ensuring a satisfactory experience.
- Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities.
Process Improvement and Optimization:
- Identify areas for process improvement within the Customer Success department.
- Develop and implement strategies to enhance efficiency and effectiveness.
- Monitor key metrics and generate reports on team and customer performance.
- Utilize data to make informed decisions and drive continuous improvement.
Collaboration and Communication:
- Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience.
- Communicate effectively with team members, management, and customers.
- Participate in meetings and provide updates on team activities and customer issues.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in customer success and account management.
- 2+ years of prior experience in a team lead or management role.
- Proven experience in customer success, account management,
- Proven team management experience.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and other relevant tools.
- Experience in the cloud telephony or SaaS industry is a plus.
Key Skills:
- Leadership and team management
- Customer relationship management
- Process improvement
- Communication and interpersonal skills
- Problem-solving
- Data analysis
- CRM software proficiency
Additional Information
- Opportunity for growth and advancement.
- Dynamic and collaborative work environment
- Chance to work with cutting-edge technology and solutions.
Company Description:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Description:
- Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.
- Recruit, onboard, and activate new channel partners across multiple regions and industries.
- Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.
- Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.
- Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
- Collaborate closely with internal teams, including Sales, Marketing, Product, and Customer Success, to ensure alignment on partner requirements and success.
- Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
- Take ownership of revenue targets for specific partner regions or verticals.
Qualifications:
- Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
- Work Experience: 2–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.
- Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
- Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
- Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.
- Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.
- Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.
- Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.
- Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.
- Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).
Additional Information:
- Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.
- Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
- Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
- Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
- Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
- Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.
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About the company
The Story
Founded in 2011, Poshmark started with a simple yet powerful idea in Manish Chandra's garage. Along with co-founders Tracy Sun, Gautam Golwala, and Chetan Pungaliya, Chandra envisioned a platform that would revolutionize how people buy and sell fashion. The inspiration came from seeing the potential of the iPhone 4 to create meaningful connections in the shopping experience.
What They Do
Poshmark is not just another e-commerce platform – it's a social marketplace that brings together shopping and community. Think of it as a place where social media meets shopping, allowing users to buy, sell, and discover fashion, home goods, and accessories. With over 80 million users , the platform has become a go-to destination for both casual sellers and entrepreneurial individuals looking to build their own digital boutiques.
Growth & Achievements
- Started as a fashion-only platform and successfully expanded into home goods and electronics
- Raised over $160 million in venture funding
- Achieved a successful IPO in January 2021
- Recently launched innovative features like AI-powered visual search and livestream shopping
- Built a vibrant community of millions of buyers and sellers across the country
Today, under CEO Manish Chandra's leadership, Poshmark continues to innovate in the social commerce space, blending technology with community to create a unique shopping experience. The platform's success story is a testament to how combining social connections with commerce can create a powerful marketplace that resonates with modern consumers.
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