MyOperator - VoiceTree Technologies

About MyOperator:

MyOperator is a leading Software as a Service (SaaS) for managing cloud communication. Trusted by 10000+ businesses and recognized as a leader in India’s cloud telephony segment, MyOperator enables seamless communication for agile enterprises.

The team will build our next-generation cloud telephony platform and provide our customers with new ways to deliver communication experiences to their audiences. This is an exciting and meaningful opportunity both from a technical and career opportunity perspective.

React native developers will be responsible for developing and maintaining high-quality mobile applications. The developer will be responsible for creating applications for both Android and iOS using React native. 

 Requirements

• Design and implement user interface components for JavaScript-based web and mobile applications using React ecosystem
• Work as a part of a small team that includes other react native developers, designers, QA experts, and managers
• Build app and UI components from prototypes and wire-frames
• Work with native modules as and when required
• Use Native APIs for tight integrations with both platforms Android and iOS
• Write automated tests to ensure error-free code and performance
• Improve front-end performance by eliminating performance bottlenecks
• Create front-end modules with maximum code reusability and efficiency
• Implement clean, smooth animations to provide an excellent user interface
• Work with third-party dependencies and APIs
• Work with Redux architecture to improve the performance of the websites/mobile apps
• Coordinate with the cross-functional teams to build apps within the stipulated time/budget.

Benefits

• 100% Remote Working
• WiFi Reimbursement
• Work-Life Balance
• 
  

Want to hear our CEO? https://www.youtube.com/watch?v=g85J6h8RGCU&;t=157s

Our Products:

MyOperator Dialer: https://www.youtube.com/watch?v=2uhjcIa5rlE

Heyo App: https://www.heyophone.com/

Check us on LinkedIn:

https://www.linkedin.com/company/voicetree-technologies/

Currently, we are looking for a passionate, self-motivated, and collaborative Team Leader to join our Customer Support Team. The customer support team at MyOperator serves as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. This role is responsible for managing and driving engagement with our enterprise and mid-market partners.

Key Responsibility Area :

• Lead the Customer Support function by training, engaging, and developing your team
• Manage the daily activities of KAMs.
• Working on new strategies to improve the overall customer experience, and minimise churn.
• Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
• Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
• You will work cross-functionally with all team members through entire customer lifecycle; help with projects to create sales resources, references, case studies, onboarding process, quality assurance assistance.

Requirements

• Graduate/Postgraduate
• You have at least 2-3 years of experience working in customer service, customer support, community management, or account management
• Prior experience working in a SaaS environment would be an advantage
• Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
• Technically proficient
• Ability to effectively communicate at all levels of the organization.
• Excellent problem-solving skills
• Experience leading, coaching, and empowering your team to do their best work
• Hybrid Work​

KPI:

• To increase the count of references to 100% per CSM within 6 months
• To reduce the percentage of churn rate to 30% of present churn rate and maintain the same for subsequent months within a year.
• To increase the MRR of the non enterprise clients to 20%
• To increase the product usage

Job Description

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client's success or sales process & training materials as needed to enhance the overall MyOperator customer experience.

Key responsibility area

• Perform regular quality audits on chats and e-mails
• Maintain and publish quality audit reports, analyses, and trend-lines
• Participate in quality compliance improvement discussions
• Alert leaders regarding trends and performance reports at the site, regional, director, and individual levels.
• Provide actionable data to various internal support groups as needed. Coordinate and facilitate chat/e-mail handling calibration sessions for agents.
• Provide feedback to agent team leaders and managers
• Prepare and analyse internal and external quality reports for management staff review
• Periodically research and publish competition analyses about systems, tools, service interactions, and recommendations
• Participate in monthly and quarterly sessions with leaders to showcase gaps, improvement opportunities, action plans, and implementation of new processes
• Work closely with tier directors to complete Lesson Learned, Periodic Testing, and more
• Work closely with TLs to complete, maintain, and publish Low CSAT analysis with reports that have actionable insights
• Perform other duties as assigned.

Requirements

• SaaS Sales/Support/Tech Support experience including growth as a Quality Analyst for the support/Sales department with 2-3 years of QA experience
• Excellent written and spoken English
• Tech-savvy and able to pick up new product knowledge quickly
• Hands-on experience with quality audits with the ability to produce reports and identify opportunities.
• Willing to work in flexible shifts as required based on business needs
• A can-do attitude
• Strong interpersonal communication skills
• Six Sigma Certification or a total understanding of Six Sigma concepts is Mandatory

Benefits

Quarterly Performance-Based RnR

WiFi & Device Reimbursements for WFH

Paid Time Off

Insurance

We are hiring a passionate, independent, and ambitious sales professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones? The sales professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learning and unlearning on the basis of situational demand.

The candidate should be able to convince the client mostly through calls, emails, SMS, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.

Key Responsibility Area

• Selling our key products to small & medium-sized businesses.
• Understanding the requirements of customers and gathering information and consulting him with the best possible solutions for his/ her requirements.
• Developing a business development strategy focused on financial gain.
• Promoting the company's products/services addressing or predicting clients' objectives.
• Maintaining sales pipeline and taking thorough follow up with clients in order to ensure monthly targets.
• You will be working with the top salespeople of the SaaS industry
• Should be comfortable in working on the Roster system. 

Requirements

• 1-2 Yrs of sales experience in software/IT/Internet sales.     
• Should have excellent communication and negotiation skills.     
• Should have time management and planning skills.     
• Should have good negotiation & customer prospecting skills.

Benefits

100% Remote Working

BYOD/Wi-Fi Reimbursement

Job Description

1. The candidate will work on building whatsapp as a communication layer for Heyo.

2. The use-cases include building whatapp chatbot for support, helping merchants to send automated communication to their customers and other chat related use-cases

3. Its a hand-on role, so the person should be good in wirting PRDs, interacting with design and engineering teams

4. The candidate should be on top of the updates by whatsapp and should be able to think of use-cases around it

Requirements

1. Have 3-7 years of PM experience

2. Have worked on whatsapp business APIs and built chatbots in the past

3. Working as a hands-on person

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.

Requirement
- 2 years experience as Team Lead.
- Good Command on kubernetes.
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.Requirement
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

VP engineering would be leading the technology (engineering) team of 25 (and counting) to build a world-class SAAS product that is serving 7000+ businesses (or 50,000 users) across the globe. The person would be responsible to oversee the product development and technology research ensuring scalability and effectiveness. The core role would involve leading development, managing team & processes leading to effective technology products as an outcome.

The person would be responsible for leading the product development to scale to a million businesses over the next ten years or 25K businesses in the next 3 years. The person should be able to build a team & process accordingly to ensure a smooth growth path for the product and company. The mission would be to build fully horizontal architecture & micro services with robust security.

• Leading the technology development by learning and researching the best upcoming technology. Analyzing current technology gaps in the system and evangelizing for better state of art technology development.

• Evaluating technology architecture, gaps, and improvisation requirements. Building new architectures for further product development along with elaborated documentations.

• Leading the team of software engineers to guide them with the best technology and process practices. Coaching and motivating the team to ensure enhanced performance across teams. 

• Engaging with Product teams to shape the product roadmap. Working with the tech support team to analyze open issues and bugs and ensure an efficient process for fixing the same.

• Building processes for product development, security audits, new recruitment, technology research, technical documentation, etc. 

We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection strategies like circuit breaker, rate limiting.
• Integration of data storage solutions like OLTP(RDS, Postgres), OLAP(Redshift) and Cache(redis, memcache) servers with applications.
• End to end responsibility from development to production.
• Ability to work in odd hours in-case of emergencies.
• Well aware of server-less, containers and microservices technologies(like Lambda, Fargate, ECS, EKS).

• Experience 1.5+ yrs in the Software Industry.
• Mastery in Python with knowledge of at least one Python web framework (such as Django, Flask) with amazing debugging skills.
• Familiarity with some ORM (Object Relational Mapper) and caching libraries
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages such as Jinja 2, Mako
• Basic understanding of front-end technologies, such as Jquery, JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Able to create extendible database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git or SVN
• Make sure to mention other frameworks, libraries, or any other technology related to your development stack