MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Jobs at MyOperator - VoiceTree Technologies
Job Title: Customer Support Executive
About the Role:
We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!
A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.
What You’ll Do:
- Build in-depth knowledge of our products and services to assist customers effectively.
- Deliver prompt, professional, and accurate support across chats, emails, and calls.
- Aim for high First Contact Resolution (FCR) in all interactions.
- Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
- Manage support tickets with clear and well-written responses.
- Meet daily and weekly performance targets, both individually and as a team.
- Share insights and feedback with the team to improve customer experience and internal processes.
What We’re Looking For:
- 1–2 years of experience in customer support, preferably in software, IT, or internet-based services.
- Strong written and verbal communication skills.
- Ability to manage time effectively and handle multiple tasks.
- Comfortable working with basic software tools and platforms (tech-savvy preferred).
- A willingness to learn, adapt, and grow in a dynamic environment.
About MyOperator:
MyOperator is a leading SaaS company transforming business communication through cloud telephony solutions. We empower businesses with seamless call management, automation, and customer engagement tools.
About the Role:
We are seeking a dynamic and revenue-driven Head of Partnerships to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.
Key Responsibilities:
- Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
- Train and mentor the partnerships team to enhance their performance and drive revenue.
- Develop and execute partnership programs that generate revenue and expand market reach.
- Build strong relationships with key industry players, resellers, and technology partners.
- Streamline onboarding, engagement, and revenue-sharing models for efficiency.
- Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
- Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
- Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.
Who You Are:
- Minimum 5 - 9 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
- Proven track record in generating revenue through partnerships and alliances.
- Strong leadership skills with experience in training and managing high-performance teams.
- Excellent negotiation skills with the ability to structure and close complex partnership deals.
- Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
- Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.
Why Join Us?
- Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
- Directly impact business growth and revenue through high-value collaborations.
- Competitive compensation with a lucrative variable component.
- Opportunity to work with leading partners and industry leaders.
Job Title: WABA (WhatsApp Business API) Expert
Location: Noida
Company: MyOperator
Experience: 3+ years in WhatsApp Business API or related messaging platforms
Employment Type: Full-time
About MyOperator:
MyOperator is a leading cloud-based call management system built for businesses to enhance customer communication, sales, and support. We power smarter communication for thousands of businesses across India, helping them grow through automation and improved call analytics.
We're now expanding our communication channels to include WhatsApp, and we're looking for a WABA Expert to lead this initiative.
Job Summary:
We are looking for a WABA Expert who not only understands the technical aspects of the WhatsApp Business API but can also craft, optimize, and drive meaningful client conversations on WhatsApp. You’ll play a key role in strategizing how businesses can use WhatsApp to acquire, engage, and retain customers.
This is a client-facing role that blends strategy, solutioning, and execution. If you're passionate about conversational marketing, customer journeys, and messaging automation—this is for you.
Key Responsibilities:
- Understand client business models and craft WhatsApp engagement strategies tailored to their needs.
- Create and optimize WhatsApp conversation flows for lead generation, customer support, onboarding, and re-engagement.
- Collaborate with internal teams (Product, Sales, Customer Success) to deliver end-to-end WhatsApp solutions.
- Guide clients through WABA setup: onboarding, template approvals, display name verification, opt-in strategies.
- Use insights and analytics to improve message performance, engagement rates, and conversation completion.
- Work closely with chatbot teams (if applicable) to enable semi/fully automated conversations.
- Train internal sales and success teams on WhatsApp best practices to help scale adoption.
Requirements:
- 2–5 years of experience working with WhatsApp Business API and/or messaging platforms.
- Strong understanding of WhatsApp conversation types, template messages, opt-in flows, and engagement strategies.
- Proven ability to manage client interactions and translate business needs into actionable communication plans.
- Experience working with BSPs like Gupshup, WATI, 360dialog, Twilio, etc.
- Excellent communication and storytelling skills – must be able to explain WhatsApp capabilities to non-technical clients.
- Hands-on with conversation mapping tools, CRMs, or chatbot platforms is a bonus.
Preferred Skills:
- Conversational design experience (e.g., flowcharts, message scripting, use-case design).
- Experience in SaaS, martech, or customer communication platforms.
- Knowledge of customer lifecycle stages (acquisition, engagement, support, retention).
- Basic understanding of APIs or how WhatsApp integrates with other systems (CRMs, support tools, etc.).
What You’ll Get:
- Ownership of a fast-growing and visible channel for client success
- Work with high-growth brands and shape their customer communication strategy
- Competitive salary + performance incentives
- Flexible work culture and a collaborative team
- Exposure to the future of business communication platforms
Amazon Web Services (AWS)
PythonJob Description:
We are seeking a highly analytical and detail-oriented Data Analyst to join our team. The ideal candidate will have strong problem-solving skills, proficiency in SQL and AWS QuickSight, and a passion for extracting meaningful insights from data. You will be responsible for analyzing complex datasets, building reports and dashboards, and providing data-driven recommendations to support business decisions.
Key Responsibilities:
- Extract, transform, and analyze data from multiple sources to generate actionable insights.
- Develop interactive dashboards and reports in AWS QuickSight to visualize trends and key metrics.
- Write optimized SQL queries to retrieve and manipulate data efficiently.
- Collaborate with stakeholders to understand business requirements and provide analytical solutions.
- Identify patterns, trends, and statistical correlations in data to support strategic decision-making.
- Ensure data integrity, accuracy, and consistency across reports.
- Continuously explore new tools, techniques, and methodologies to enhance analytical capabilities.
Qualifications & Skills:
- Strong proficiency in SQL for querying and data manipulation.
- Hands-on experience with AWS QuickSight for data visualization and reporting.
- Strong analytical thinking and problem-solving skills with the ability to interpret complex data.
- Experience working with large datasets and relational databases.
- Passion for slicing and dicing data to uncover key insights.
- Exceptional communication skills to effectively understand business requirements and present insights.
- A growth mindset with a strong attitude for continuous learning and improvement.
Preferred Qualifications:
- Experience with Python is a plus.
- Familiarity with cloud-based data environments (AWS etc).
- Familiarity with leveraging existing LLMs/AI tools to enhance productivity, automate repetitive tasks, and improve analysis efficiency.
Sales Executive
Location: Noida, Sector 2
Experience: 2-5 Years
Industry: SaaS / Cloud Telephony / IT Sales
About Us
MyOperator is Indias leading cloud-based call management system, empowering businesses with seamless communication solutions. We help businesses enhance customer interactions with our advanced IVR, call tracking, and call automation solutions. Join us to be part of an innovative team thats transforming business communication!
Job Overview
We are looking for a dynamic and result-driven Business Development Manager (Outbound Sales) with field sales experience to drive revenue growth through new customer acquisition. If you have a strong sales background, excellent communication skills, and a passion for outbound sales, this is the right opportunity for you!
Key Responsibilities
Lead Generation & Prospecting: Identify and connect with potential clients through cold calling, email campaigns, networking.
Sales Strategy Execution: Develop and execute outbound sales strategies to achieve monthly and quarterly sales targets.
Client Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and providing customized solutions.
Negotiation & Closing Deals: Manage the end-to-end sales cycle, including proposal presentations, contract negotiations, and deal closures.
Market Research & Competitor Analysis: Stay updated on industry trends, competitor offerings, and customer pain points to refine sales strategies.
CRM & Reporting: Maintain accurate sales records, track performance metrics, and generate reports for management review.
Requirements
2-5 years of experience in outbound sales, business development, or field sales.
Proven experience in B2B sales, SaaS sales, or cloud telephony solutions is a plus.
Strong communication, negotiation, and presentation skills.
Self-motivated, target-oriented, and able to work independently.
Proficiency in CRM tools and MS Office Suite.
Why Join Us?
Fast-growing tech company with exciting career growth opportunities.
Performance-based incentives and attractive sales commissions.
Work with industry leaders and innovative sales professionals.
Continuous learning and upskilling through training programs.
About Us
Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for passionate creators ready to lead and own their craft.
Job Overview
We are looking for a Copy Lead—not just a great writer, but a strategic thinker who can shape, elevate, and unify our voice across all customer touchpoints. From ad copy that converts to landing pages that stick, you’ll own the words that move people. This role is part storyteller, part brand guardian, and all about impact.
Key Responsibilities
- Lead copy strategy across all growth and brand initiatives—performance campaigns, product launches, landing pages, ads, and more.
- Develop high-converting copy for Google, Meta, WhatsApp, and email campaigns—driven by user insights and performance data.
- Craft sharp, memorable messaging—taglines, product value props, one-liners, CTAs—that define and differentiate the brand.
- Collaborate cross-functionally with Product, Design, Performance Marketing, and Sales to align on messaging that drives real results.
- Review and guide the work of other writers/agencies to ensure tone, clarity, and consistency across the board.
- Leverage tools like Mixpanel and AI writers to optimize copy performance at scale and drive continuous experimentation.
- Own the brand voice and ensure it’s consistently reflected in every customer-facing asset—from website to drip campaigns.
Qualifications & Skills
- 4–6 years of experience in high-impact copywriting roles, preferably in SaaS, AI, or digital-first brands.
- A killer portfolio that shows your strength in performance + brand copywriting.
- Strong grasp of consumer psychology and the ability to translate insights into persuasive messaging.
- Experience running and interpreting A/B tests and optimizing for CTRs, signups, or conversions.
- Hands-on exposure to tools like Mixpanel, Google Analytics, or CRM/marketing automation platforms.
- Bonus: Familiarity with AI-assisted writing tools and prompt engineering.
Why Join Us?
- Own the voice of a leading SaaS brand—across India’s fastest-growing conversational platform.
- Work with a passionate and driven team across marketing, design, and product.
- Lead copy experiments that directly impact growth and business metrics.
- Shape how 40,000+ businesses hear, feel, and remember us.
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this is the perfect opportunity for you.
Job Title: Business Development Manager
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Tech Sales
Key Responsibilities:
- Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting.
- Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM.
- Conduct discovery calls and set up product demos with decision-makers.
- Research industry trends and identify new sales opportunities in the SaaS and IT sector.
- Collaborate with the business development and marketing teams to optimize sales strategies.
- Meet and exceed weekly/monthly sales targets and KPIs.
Required Skills & Qualifications:
- Good to have experience in Sales, Business Development, or Lead Generation.
- Strong knowledge of B2B sales, SaaS industry, or IT sales.
- Good to have proficiency in email marketing and LinkedIn outreach.
- Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus.
- Excellent communication, negotiation, and relationship-building skills.
- Self-motivated, target-driven, and eager to grow in a fast-paced sales environment.
Preferred Qualifications:
- Experience in SaaS sales or software sales.
- Familiarity with sales funnel management.
- Ability to analyze sales data and optimize outreach strategies.
Perks & Benefits:
- Competitive salary with high-performance incentives.
- Career growth opportunities in a fast-growing SaaS company.
- Training & mentorship from industry experts.
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this is the perfect opportunity for you.
Job Title: Business Development Manager
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Tech Sales
Key Responsibilities:
- Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting.
- Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM.
- Conduct discovery calls and set up product demos with decision-makers.
- Research industry trends and identify new sales opportunities in the SaaS and IT sector.
- Collaborate with the business development and marketing teams to optimize sales strategies.
- Meet and exceed weekly/monthly sales targets and KPIs.
Required Skills & Qualifications:
- Good to have experience in Sales, Business Development, or Lead Generation.
- Strong knowledge of B2B sales, SaaS industry, or IT sales.
- Good to have proficiency in email marketing and LinkedIn outreach.
- Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus.
- Excellent communication, negotiation, and relationship-building skills.
- Self-motivated, target-driven, and eager to grow in a fast-paced sales environment.
Preferred Qualifications:
- Experience in SaaS sales or software sales.
- Familiarity with sales funnel management.
- Ability to analyze sales data and optimize outreach strategies.
Perks & Benefits:
- Competitive salary with high-performance incentives.
- Career growth opportunities in a fast-growing SaaS company.
- Training & mentorship from industry experts.
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!
Key Responsibilities:
Technical Support & Problem-Solving:
- Use technical expertise to identify and resolve complex customer issues.
- Take ownership of escalated customer cases and drive them to resolution.
- Troubleshoot API-related issues and ensure seamless integration.
- Collaborate with product and development teams to resolve technical challenges.
Customer Communication & Service:
- Explain technical concepts to non-technical users in a clear and effective manner.
- Understand customer needs and provide solutions with a customer-first approach.
- Document resolutions, troubleshooting steps, and best practices for internal and customer use.
Process & Compliance Management:
- Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
- Conduct KYC audits to maintain accuracy and security.
- Manage Truecaller activation, renewal, and billing audits to ensure proper service
- delivery.
- Oversee SMS panel activation and renewal while troubleshooting potential issues.
- Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.
API Calls & Research & Development (R&D):
- Monitor, manage, and troubleshoot API calls to maintain system efficiency.
- Work with the development team to enhance API performance and integration.
- Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.
Skills & Qualifications:
- Minimum 4 years of experience in a technical support role in a product-based
- company.
- Strong problem-solving skills to identify the root cause of issues.
- Experience with API handling, troubleshooting, and integration.
- Proficiency in JIRA, Kibana, and other monitoring tools.
- Excellent communication skills to explain technical concepts to non-technical users.
- Ability to handle compliance-based KYC processes and conduct audits.
- Strong collaboration skills to work with cross-functional teams.
- Experience in SaaS-based product support is a plus.
Why Join Us?
- Be part of a fast-growing SaaS company with an innovative work culture.
- Work on challenging technical issues and collaborate with a talented team.
- Gain hands-on experience with API management, compliance, and advanced troubleshooting.
- Opportunity for career growth and skill enhancement in technical support.
If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!
Key Responsibilities:
● Respond to customer service requests and tickets promptly.
● Diagnose and troubleshoot basic technical issues related to MyOperator products.
● Provide step-by-step guidance and training to users.
● Escalate complex technical issues to higher support levels.
● Maintain accurate documentation of customer interactions and resolutions.
● Handle KYC verification, activation tickets, SMS template approvals, and business
name approvals.
● Manage account panel-related tasks, including feature activation, billing date changes,
account transfers, and number-related requests.
● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,
and balance management.
● Work with JIRA and Qntrl for ticket resolution and task management.
Skills & Qualifications:
● 1-2 years of experience in a technical support role, preferably in a SaaS-based
company.
● Strong understanding of SaaS platforms and how they work.
● Problem-solving skills with the ability to diagnose and troubleshoot basic technical
issues.
● Excellent communication and customer service skills with a helpful and patient
approach.
● Ability to provide training and support to users related to MyOperator products.
● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.
● Ability to follow structured processes and complete assigned tasks efficiently.
Why Join Us?
● Opportunity to work in a fast-growing SaaS company.
● Collaborative and supportive work environment.
● Hands-on experience with customer interactions and technical troubleshooting.
● Scope for learning and career growth in the tech support domain.
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