MyOperator - VoiceTree Technologies

About Us

MyOperator and Heyo are India’s leading conversational platforms, enabling Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a rapidly growing SaaS company on a mission to redefine customer communication at scale. If you’re passionate about creating content that converts and builds brand love, you’ll fit right in.

About the Role

We’re looking for a Senior Copywriter who thrives on balancing creativity with conversion. In this role, you will take charge of shaping the copy for our homepage, advertising assets, and pricing page banner—core touchpoints for brand and business growth. Around 70–80% of your role will involve crafting compelling copy, while 20–30% will require applying performance marketing insights to test, optimize, and elevate messaging impact. You’ll work closely with design, marketing, and product teams to deliver copy that’s not only sharp and engaging but also aligned with business goals.

Key Responsibilities

• Own the core messaging for MyOperator’s homepage, pricing page, and performance banners.
• Develop high-converting copy for digital campaigns—across Google, Meta, WhatsApp, and other paid channels.
• Craft clear, concise, and action-driven CTAs, taglines, and value propositions that connect with our B2B audience.
• Collaborate with design, product, and marketing to ensure messaging is consistent and on-brand.
• Contribute to A/B testing strategies, analyze performance data, and iterate copy for continuous improvement.
• Maintain and evolve a cohesive brand voice across all assets.
• Stay up-to-date with copywriting trends, SaaS positioning, and competitor communication styles.

Requirements

• 4–6 years of proven experience in copywriting, preferably in a SaaS, tech, or digital-first brand.
• A strong portfolio demonstrating a blend of brand storytelling and performance-driven messaging.
• Deep understanding of digital platforms and B2B customer journeys.
• Strong attention to detail with the ability to write clear, compelling, and user-centric copy.
• 
  
• Experience with performance marketing tools, A/B testing frameworks, and data-driven content optimization.
• Familiarity with Mixpanel, Google Analytics, or similar tools is a plus.

Why Join Us?

• Own the tone and messaging across MyOperator’s most important digital assets.
• Work on live experiments with real business impact.
• Collaborate with passionate marketers, designers, and product teams.
• Be part of a high-growth, product-led organization redefining how India communicates.

Job Opening: Business Development Manager – SaaS Sales | B2B | Full-Time

Location: Noida (Hybrid/On-Site)

Company: MyOperator

Industry: SaaS | B2B Sales | Software | Cloud Telephony

Job Type: Full-Time

About MyOperator

MyOperator is one of India’s leading cloud-based business communication platforms, trusted by over 12,000+ businesses. We specialize in providing cloud telephony and WhatsApp Business API solutions that help companies enhance customer communication through IVR systems, virtual numbers, call tracking, and call recording.

We are actively hiring a driven and passionate Business Development Manager to join our growing sales team. If you're looking to build your career in B2B SaaS sales or tech-driven business development, this is the perfect opportunity for you.

Key Responsibilities

• Identify and generate qualified B2B leads via outbound calling, email campaigns, and LinkedIn prospecting.
• Conduct discovery calls and deliver engaging product demos to key decision-makers.
• Manage and nurture the sales pipeline using CRM tools such as HubSpot, Salesforce, or Zoho.
• Analyze market trends and uncover new sales opportunities within the SaaS and IT sectors.
• Collaborate with marketing and business development teams to optimize sales strategies.
• Achieve and exceed weekly/monthly sales targets and performance metrics.

Required Skills & Qualifications

• Experience in Sales, Business Development, or Lead Generation is a plus (Freshers with strong communication skills are welcome).
• Strong understanding of B2B sales, SaaS products, or IT-based solutions.
• Proficiency in email marketing, cold outreach, and LinkedIn lead generation.
• Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho is a strong advantage.
• Excellent verbal and written communication skills.
• Self-motivated, result-driven, and comfortable working in a fast-paced environment.

Preferred Qualifications

• Prior experience in SaaS sales, software sales, or cloud communication platforms.
• Understanding of the sales funnel, pipeline management, and sales automation tools.
• Ability to analyze sales performance data and refine outreach strategies accordingly.

Perks & Benefits

• Competitive base salary along with high-performance incentives.
• Fast-track career growth in the booming SaaS and cloud technology industry.
• Exposure to cutting-edge B2B software products and innovative sales strategies.
• Work in a collaborative, high-energy, and growth-focused environment.

Apply now to join MyOperator and be part of a team that’s transforming business communication across India.

Visit us: www.myoperator.com

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at  MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product/service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution.

Responsibilities:

• Team Leadership and Development:
• Lead, mentor, and motivate a team of Customer Success Managers/Associates.
• Set team goals and KPIs aligned with the overall customer success strategy.
• Conduct regular performance reviews, providing constructive feedback and coaching for professional growth.
• Foster a collaborative and high-performing team environment.
• Identify training needs and facilitate professional development opportunities for team members.
• Customer Success Strategy and Execution:
• Contribute to the development and implementation of customer success strategies, playbooks, and processes.
• Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value.
• Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement.
• Act as an escalation point for complex customer issues, ensuring timely and effective resolution.
• Client Relationship Management:
• Manage relationships with key or strategic customer accounts as needed.
• Understand customer objectives and align them with our offerings.
• Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities.
• Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs.
• Process Improvement:
• Identify opportunities to improve customer success processes and tools.
• Contribute to the development of best practices within the Customer Success team.
• Reporting and Analysis:
• Track and report on team and customer success metrics to leadership.
• Provide insights and recommendations based on data analysis.

Qualifications:

• 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field.
• 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams.
• Strong understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong relationships with customers.
• Strong problem-solving and analytical skills.
• Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at MyOperator is dedicated to ensuring our customers achieve

their desired outcomes while using our product & service. We build strong, lasting relationships,

acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and

inspire a team of Customer Success professionals. In this role, you will be responsible for

guiding the team to deliver exceptional value to our customers, driving customer retention, and

fostering a customer-centric culture. You will play a key role in shaping our customer success

strategy and ensuring its effective execution.

Responsibilities:

● Team Leadership and Development:

○ Lead, mentor, and motivate a team of Customer Success Managers/Associates.

○ Set team goals and KPIs aligned with the overall customer success strategy.

○ Conduct regular performance reviews, providing constructive feedback and

coaching for professional growth.

○ Foster a collaborative and high-performing team environment.

○ Identify training needs and facilitate professional development opportunities for

team members.

● Customer Success Strategy and Execution:

○ Contribute to the development and implementation of customer success

strategies, playbooks, and processes.

○ Ensure the team effectively onboards new customers, drives product adoption,

and maximizes customer value.

○ Monitor and analyze key customer success metrics (e.g., churn rate, customer

satisfaction, adoption rates) to identify trends and areas for improvement.

○ Act as an escalation point for complex customer issues, ensuring timely and

effective resolution.

● Client Relationship Management:

○ Manage relationships with key or strategic customer accounts as needed.

○ Understand customer objectives and align them with our offerings.

○ Conduct regular check-ins and business reviews with customers to ensure

satisfaction and identify growth opportunities.

○ Gather customer feedback and work cross-functionally with product and other

teams to advocate for customer needs.

● Process Improvement:

○ Identify opportunities to improve customer success processes and tools.

○ Contribute to the development of best practices within the Customer Success

team.

● Reporting and Analysis:

○ Track and report on team and customer success metrics to leadership.

○ Provide insights and recommendations based on data analysis.

Qualifications:

● 4+ years of experience in a customer-facing role, such as Customer Success, Account

Management, or a related field.

● 2+ years of experience in a team lead or supervisory role, with a proven track record of

leading and developing successful teams.

● Strong understanding of customer success principles and best practices.

● Excellent communication, interpersonal, and presentation skills.

● Proven ability to build and maintain strong relationships with customers.

● Strong problem-solving and analytical skills.

● Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).

● Ability to work independently and as part of a team.

● Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!

Key Responsibilities:

Technical Support & Problem-Solving:

• Use technical expertise to identify and resolve complex customer issues.
• Take ownership of escalated customer cases and drive them to resolution.
• Troubleshoot API-related issues and ensure seamless integration.
• Collaborate with product and development teams to resolve technical challenges.

Customer Communication & Service:

• Explain technical concepts to non-technical users in a clear and effective manner.
• Understand customer needs and provide solutions with a customer-first approach.
• Document resolutions, troubleshooting steps, and best practices for internal and customer use.

Process & Compliance Management:

• Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
• Conduct KYC audits to maintain accuracy and security.
• Manage Truecaller activation, renewal, and billing audits to ensure proper service
• delivery.
• Oversee SMS panel activation and renewal while troubleshooting potential issues.
• Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.

API Calls & Research & Development (R&D):

• Monitor, manage, and troubleshoot API calls to maintain system efficiency.
• Work with the development team to enhance API performance and integration.
• Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.

Skills & Qualifications:

• Minimum 4 years of experience in a technical support role in a product-based
• company.
• Strong problem-solving skills to identify the root cause of issues.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in JIRA, Kibana, and other monitoring tools.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to handle compliance-based KYC processes and conduct audits.
• Strong collaboration skills to work with cross-functional teams.
• Experience in SaaS-based product support is a plus.

Why Join Us?

• Be part of a fast-growing SaaS company with an innovative work culture.
• Work on challenging technical issues and collaborate with a talented team.
• Gain hands-on experience with API management, compliance, and advanced troubleshooting.
• Opportunity for career growth and skill enhancement in technical support.

If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!

Key Responsibilities:

● Respond to customer service requests and tickets promptly.

● Diagnose and troubleshoot basic technical issues related to MyOperator products.

● Provide step-by-step guidance and training to users.

● Escalate complex technical issues to higher support levels.

● Maintain accurate documentation of customer interactions and resolutions.

● Handle KYC verification, activation tickets, SMS template approvals, and business

name approvals.

● Manage account panel-related tasks, including feature activation, billing date changes,

account transfers, and number-related requests.

● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,

and balance management.

● Work with JIRA and Qntrl for ticket resolution and task management.

Skills & Qualifications:

● 1-2 years of experience in a technical support role, preferably in a SaaS-based

company.

● Strong understanding of SaaS platforms and how they work.

● Problem-solving skills with the ability to diagnose and troubleshoot basic technical

issues.

● Excellent communication and customer service skills with a helpful and patient

approach.

● Ability to provide training and support to users related to MyOperator products.

● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.

● Ability to follow structured processes and complete assigned tasks efficiently.

Why Join Us?

● Opportunity to work in a fast-growing SaaS company.

● Collaborative and supportive work environment.

● Hands-on experience with customer interactions and technical troubleshooting.

● Scope for learning and career growth in the tech support domain.

About MyOperator:

MyOperator was founded with a vision to empower businesses with cloud telephony solutions that enhance customer communication and call handling. Our platform helps businesses optimize every customer call and transform each interaction into a business opportunity. As cloud communication technology gains momentum globally, MyOperator is at the forefront of enabling businesses worldwide to leverage this transformative power.

At MyOperator, we champion growth, evolution, collaboration, and transparency. You’ll work alongside passionate, high-performance teams in a fully remote, open, and innovative environment where questions, suggestions, and discussions are welcomed. Whether your ideal workspace is your home, a cozy café, or a serene hilltop, we trust you to work from where you’re most productive.

✅ “You can work from anywhere.”

Role Overview:

As a Senior Visual Designer, you will be at the forefront of shaping seamless, intuitive, and visually captivating user experiences for HeyoPhone and MyOperator platforms. You’ll bring a deep understanding of Vidual and UI/UX design principles and drive innovation by solving complex design problems that align with user needs and business goals. With a strong foundation in design thinking and collaboration, you’ll work closely with marketing team members, developers, and designers to deliver high-impact designs while maintaining a consistent brand experience.

In this role, you will lead design initiatives and ensure that every design decision contributes to the growth and success of our platforms.

🎯 Key Responsibilities:

• Define and Execute Design Strategy: Create and implement design solutions that align with user goals and business objectives, ensuring consistency across all digital products.
• User-Centric Problem Solving: Use research, data, and feedback to analyze complex challenges, identify opportunities, and craft intuitive user experiences that enhance product usability.
• Cross-Functional Collaboration: Work closely with product managers, developers, and stakeholders to align design objectives with business outcomes, ensuring seamless execution of projects.
• Establish and Maintain Design Systems: Develop and manage scalable design systems that ensure brand consistency and usability across all touchpoints.
• Measure and Optimize Performance: Leverage quantitative and qualitative data to measure the effectiveness of design decisions and iterate to improve user experience.
• Uphold Brand Standards: Ensure that all design solutions reflect the MyOperator brand identity and are aligned with brand guidelines.
• Advocate for UX Best Practices: Promote user-centered design principles and advocate for accessibility and usability standards.

📚 Requirements:

• 5+  years of experience as a Visual Designer, UX/UI Designer, or similar role in a product-based organization.
• Bachelor’s degree in Design, Fine Arts, Engineering, or a related field.
• Strong expertise in UX design processes, usability principles, UI patterns, and user research methodologies.
• Demonstrated proficiency in Design Systems and the ability to implement scalable design frameworks.
• Deep understanding of human behavior, interaction design, and cognitive psychology.
• Proven experience with industry-standard design tools such as Figma, Sketch, Adobe XD, etc.
• Exceptional portfolio showcasing strong problem-solving skills, user-centered designs, and impactful product experiences.
• Experience collaborating with cross-functional teams in Agile/Scrum environments.
• Strong verbal and written communication skills with the ability to articulate design decisions effectively.
• Solid project management skills, with the ability to handle multiple projects simultaneously and meet deadlines.

🎁 Bonus Points:

• Experience mentoring or managing a team of designers.
• Understanding of business psychology and its application in product design.
• Proficiency in prototyping, wireframing, and interaction design tools.
• Exposure to brand design and marketing design principles.
• Hands-on knowledge of HTML, CSS, and front-end development frameworks (preferred but not mandatory).
• Passion for exploring emerging design technologies and trends.

🚀 What You’ll Get:

• Autonomy & Flexibility: Work from anywhere, anytime.
• Opportunities for Growth: A clear career path to advance to Senior Product Design Manager within 2-4 years, based on performance and impact.
• Collaborative Culture: Join a highly motivated, creative, and supportive team that thrives on openness and innovation.

Skill Development: Exposure to a wide variety of problem spaces and cutting-edge technologies.

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Location: Noida, Sector 2 

Experience: 1-3 years in Customer Success or Account Management 

Employment Type: Full-time, Work From Office

Key Responsibilities:

• Client Relationship Management: Build strong, long-term client relationships to ensure their success with MyOperator solutions.
• Customer Onboarding: Onboard and train new clients on product features.
• Cross-Selling & Upselling: Identify opportunities to expand accounts and drive additional revenue.
• Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement.
• Retention & Renewals: Proactively manage customer retention, renewals, and satisfaction.
• Issue Resolution: Work with internal teams to resolve client issues quickly.
• Performance Tracking: Monitor customer satisfaction and key success metrics.

Requirements:

• Experience: 1-3 years in customer success, account management, or similar roles.
• Skills: Strong communication, problem-solving, and relationship-building skills.
• Proficiency in CRM tools (Salesforce, HubSpot, etc.).
• Experience in cross-selling, upselling, and customer retention strategies to drive revenue growth.

Benefits:

• Device Reimbursement
• Dynamic Office Culture at Noida, Sector 2
• Career Growth Opportunities

Job Title: Operations Intern (Noida – Sector 2)

Location: On-site | 6 Days a Week | Internship Duration: 6 Months

About MyOperator

MyOperator is a leading cloud communication platform in India, enabling businesses to manage customer interactions with advanced cloud telephony. Our solutions help organizations enhance their sales and support workflows while eliminating the limitations of traditional communication systems.

Role Overview

We are looking for a resourceful and motivated Operations Intern to join our core team. This role is ideal for someone who wants to gain practical exposure in backend operations, telecom support, and cross-functional coordination within a fast-paced SaaS environment. You will be instrumental in supporting our ongoing projects, managing vendor relationships, and maintaining operational workflows.

Key Responsibilities

• Coordinate telecom-related resources and support vendor communication and follow-ups.
• Monitor infrastructure and operational systems; assist in compiling technical performance data.
• Maintain and update records related to vendors, onboarding processes, and compliance checklists.
• Provide support in resolving routine technical queries and maintain accurate documentation.
• Track and analyze support tickets to identify common issues and trends.
• Assist in creating and updating SOPs to improve internal workflows.
• Collaborate with team leads to maintain dashboards and monitor operational KPIs.
• Help prepare periodic reports and insights for operational planning and leadership reviews.

Preferred Skills

• Keen interest in telecom systems, backend operations, or cloud-based technologies.
• Strong organizational abilities and a meticulous approach to task execution.
• Familiarity with Excel, PowerPoint, and productivity/reporting tools.
• Hands-on experience with Google Workspace, ticketing platforms, or dashboards is a plus.
• Fast learner with a proactive mindset and ability to multitask effectively.

Eligibility & Requirements

• Education: Graduate candidates preferred.
• Strong interpersonal and communication skills.
• Must be available for on-site work from our Noida Sector-2 office.
• Flexible to work on a 6-day schedule and occasional weekend shifts, if necessary.

What You’ll Gain

• Internship Certificate upon successful completion.
• Exposure to telecom operations, SaaS workflows, and vendor management.
• A chance to contribute to real-time projects with mentorship and learning.
• Reimbursements for laptop and mobile expenses during the internship.
• Pathway to potential full-time opportunities based on performance.

Job Description:

We are looking for a sharp and experienced Data Analyst to join our team in Noida. This role is ideal for someone with 2+ years of hands-on experience, who thrives in high-data-volume environments and brings deep expertise in SQL and data visualization tools like AWS QuickSight. We’re ready to offer a competitive compensation package for candidates who demonstrate strong analytical thinking, problem-solving abilities, and a track record of working with mature data systems.

Key Responsibilities:

• Analyze large and complex datasets to uncover business insights and drive data-informed decision-making.
• Build and maintain interactive dashboards and reports in AWS QuickSight that clearly communicate trends, performance metrics, and KPIs.
• Write efficient and scalable SQL queries for data extraction, transformation, and manipulation.
• Collaborate cross-functionally with business and tech stakeholders to understand data needs and deliver actionable solutions.
• Maintain data accuracy and integrity across reporting tools and pipelines.
• Spot data patterns, trends, and anomalies to support strategic initiatives.
• Continuously optimize reporting processes and explore automation opportunities using modern tools.

Requirements:

• 2+ years of experience as a Data Analyst or in a similar role.
• Proven expertise in SQL, with experience writing complex queries for large-scale datasets.
• Hands-on experience in AWS QuickSight or similar BI tools.
• Exposure to high-volume data environments and experience with data from structured and unstructured sources.
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Ability to communicate insights clearly to technical and non-technical stakeholders.
• Experience working in a data-mature or structured analytics setup is preferred.

Preferred Skills:

• Experience with Python for data analysis and automation is a plus.
• Familiarity with cloud platforms like AWS, and basic knowledge of data lakes, S3, or Redshift.
• Awareness of AI/LLM tools to boost productivity and improve reporting processes is an added advantage.

Why Join Us?

• Work in a fast-paced, data-driven company where your insights make real business impact.
• High ownership, collaborative culture, and strong growth opportunities.
• Competitive salary for top talent with relevant experience.