MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Jobs at MyOperator - VoiceTree Technologies
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Key Responsibilities:
- Customize Zoho tools to meet business needs.
- Create workflows, automation, and custom functions using Deluge scripting.
- Integrate Zoho apps (CRM, Recruit, People) and third-party platforms like WhatsApp and email.
- Build dashboards and reports using Zoho Analytics to provide insights.
- Train teams and provide support for using Zoho tools effectively.
Required Skills and Qualifications:
- Hands-on experience with Zoho tools like CRM, Creator, and Analytics.
- Ability to write Deluge scripts for custom workflows.
- Basic knowledge of databases and SQL.
- Problem-solving skills to troubleshoot and optimize processes.
- Good communication skills for working with teams.
Preferred Skills:
- Familiarity with Zoho Books, Zoho Projects, and other Zoho tools.
- Knowledge of CI/CD pipelines and automated testing practices.
- Experience in agile environments and tools like Jira.
- Background in customer support or consulting roles.
- Why Join MyOperator?:
- Work on exciting projects leveraging the full Zoho One platform.
- Be part of a collaborative team dedicated to driving innovation.
Why Join MyOperator?:
- Work on exciting projects leveraging the full Zoho One platform.
- Be part of a collaborative team dedicated to driving innovation.
Job Description:
We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.
The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.
Key Responsibility Area:
- Build expert and dynamic knowledge of company products and services.
- Ensure high FCR% for Chat & Calls.
- Good written skill so that tickets can be handled properly.
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.
Requirements:
- 1-2 Yrs of support experience in software/IT/Internet support.
- Should have excellent communication and negotiation skills.
- Should have time management and planning skills.
- Should have good negotiation & customer prospecting skills.
Benefits:
- Device Reimbursements
Machine Learning (ML)About Us
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SaaS platforms backed by exceptional customer service.
Responsibilities
- Product Strategy & Vision: Define and execute the product strategy and roadmap, ensuring alignment with the company’s overall objectives.
- Requirement Documentation: Create detailed Product Requirement Documents (PRDs) that clearly communicate product needs and specifications.
- UI/UX Decisions: Lead UI/UX decision-making processes, ensuring an intuitive and engaging user experience.
- Data-driven Decision-making: Utilize a data-driven approach to analyze market trends, user feedback, and product performance to make informed decisions.
- Cross-functional Collaboration: Work seamlessly with tech, sales, and marketing teams to ensure cohesive product development and go-to-market strategies.
- Analytics Tools: Employ tools like Mixpanel, Google Analytics, and Adobe Analytics to monitor product performance and user behavior.
- Project Management: Utilize Jira for project tracking, ensuring timely delivery of product milestones and addressing blockers promptly.
- Chatbot Expertise: Hands-on experience in developing and optimizing chatbot solutions, ensuring they align with user needs and market demands.
Qualifications
- Experience: Minimum of 5 years in product management.
- Communication Skills: Excellent verbal and written communication skills.
- Technical Knowledge: Profound knowledge of LLMs and ML models for NLP applications, with exposure to conversational commerce.
- Mobile App Development: Proven ability to drive the development and enhancement of mobile applications.
- WhatsApp Ecosystem: Experience in the WhatsApp Business ecosystem is advantageous.
- Analytical Skills: Strong data-driven decision-making capabilities using Mixpanel, Google Analytics, and Adobe Analytics.
- Project Management: Familiarity with Jira or similar tools.
- Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An MBA is a plus.
- Problem-solving: Strategic and innovative problem-solving skills.
Benefits
- Work with a dynamic and innovative team.
- Competitive salary and benefits package.
- Career growth and development opportunities.
- Collaborative and inclusive work environment.
- Remote working flexibility.
About MyOperator:
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SaaS platforms backed by exceptional customer service.
Job Summary: We are looking for a skilled Automation QA lead to join our team. We are looking for 8 to 14 years of QA and automation experience with skills required: JavaScript, Node.js, Selenium,Perl/Python. We want people who: work well in teams, think out of the box, work in new tech areas and thrive in ambiguity.
Requirements
- Automate with various technologies (e.g. Selenium Webdriver, Python) tools (e.g. Jenkins, Kubernetes), solutions and processes to support scalable and repeatable practices.
- Collaborate in all aspects of the automation development process from requirement gathering through shift left develop-and-test cycles.
- Design web pages using these components, customize and validate if upgradable and extensible
- Supports continuous improvement processes, analyzing problems and recommending actions for effective resolution.
- Help coordinate technical leadership within Architecture, Development, QA, Operations and Release Management teams to enable effective automation.
- Enforce software engineering standard methodologies and work with the Engineering Management team to forecast, plan and drive team efficiency.
- Influences and cultivates innovation within engineering groups.
- Mentor fellow Quality Engineers, evangelizing standard methodologies of automation and technical processes
Benefits
- 8 to 14 years’ experience in functional QA and automation of web-based and mobile based applications
- Should have experience in mobile automation (iOS, Android)
- Hands-on experience with Automation test strategy, test planning, script development and execution.
- Experience in performance testing is a plus.
- Exposure to SDLC practices of Scrum Agile.
- Excellent verbal and written communication skills.
- BS/MS in Computer Science, Computer Engineering or equivalent domain
- Ability to adjust to competing priorities and allocate your time as vital to getting the job done
About MyOperator:
MyOperator is India’s leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Position Overview:
We are seeking a driven and experienced Sales Executive with 1-2 years of proven experience in B2B sales to join our team. This is a fantastic opportunity to work in a fast-paced, dynamic environment, driving business growth and building strong client relationships.
Key Responsibilities:
- Identify and generate new business opportunities by targeting potential B2B clients across industries.
- Conduct discovery calls to understand client needs and present tailored SaaS solutions effectively.
- Build and maintain strong, long-term client relationships to ensure continued business growth.
- Collaborate with cross-functional teams (Product, Marketing, and Support) to meet and exceed client expectations.
- Track and analyze sales performance metrics using CRM tools to optimize sales strategies.
- Stay updated on industry trends and competitors to refine sales approaches.
- Consistently achieve and surpass monthly and quarterly sales targets.
Key Requirements:
- Experience: 1-2 years in B2B sales (SaaS or technology-focused sales preferred).
- Education: Graduate in any discipline (B.Tech/MBA preferred but not mandatory).
- Skills:
- Excellent communication, negotiation, and presentation skills.
- Familiarity with sales pipelines, CRM tools, and basic analytics.
- Proactive in identifying and closing sales opportunities.
- Passionate about technology and capable of explaining complex solutions simply.
Growth Path:
- Opportunity to grow into leadership roles within the sales team.
- Exposure to diverse SaaS platforms and strategic involvement in scaling business operations.
Key Performance Indicators (KPIs):
- Number of qualified leads converted into customers.
- Monthly and quarterly revenue targets achieved.
- Client retention and satisfaction rates.
- Efficiency and accuracy in managing and tracking leads through CRM tools.
Why Join MyOperator?
- Work with India’s leading cloud communication provider and shape the future of business communications.
- Be part of a collaborative and innovative team that values your growth.
- Competitive compensation and benefits package.
Are you a passionate and ambitious individual with a knack for connecting with people and closing deals? We’re on the lookout for a motivated B2B Sales Executive to join our growing team in Delhi NCR. This is an exciting opportunity to work in a fast-paced environment, where your efforts directly contribute to the success of our clients.
Whether you're a fresh graduate with relevant internship experience or have at least 6 months of sales experience, this role is perfect for you.
Key Responsibilities:
- Client Acquisition & Engagement: Build strong relationships with businesses, understand their communication challenges, and propose tailored solutions.
- Sales Goal Management: Plan and achieve daily, weekly, and monthly sales targets using proven strategies.
- Product Expertise: Stay up-to-date with MyOperator’s product features and confidently present them to clients.
- Consultative Selling: Analyze client requirements and offer solutions that optimize their communication systems.
- Market Insights: Track industry trends and share valuable feedback with the team to improve sales strategies.
What We’re Looking For:
- Experience: Minimum of 6 months in sales or relevant internship experience (B2B experience is a plus).
- Communication Skills: Excellent verbal and written communication with strong interpersonal skills.
- Motivation & Drive: A self-starter with a positive attitude and the ability to thrive in a target-driven environment.
- Tech Awareness: Basic familiarity with CRM tools (training provided).
- Location : Must be willing to work from our Noida Sector 2 office.
Why Join Us?
- Competitive salary(4-4.5LPA) and attractive incentives.
- Device reimbursement for work-related needs.
- Collaborative and supportive work environment.
- Opportunity to work with a dynamic team in a growing industry.
- Career growth with exposure to cutting-edge sales strategies and tools.
Key Responsibilities:
Customization and Automation
- Understand MyOperator’s business requirements and customize Zoho tools like CRM, Recruit, and People to streamline processes.
- Develop custom functions, workflows, and blueprints using Deluge scripting for dynamic functionality.
- Automate repetitive tasks and enhance operational efficiency across Zoho tools.
Integration and Collaboration
- Configure integrations between Zoho tools (e.g., CRM, Creator, People) and third-party systems like telephony, WhatsApp, SMS, and email platforms.
- Ensure seamless interconnectivity of Zoho applications using Zoho Flow and advanced scripting.
Application Development
- Design and implement mobile and desktop apps using Zoho Creator with dynamic functionality and user-friendly interfaces.
- Define and conduct system testing to ensure high-quality implementations.
Data and Reporting
- Build and maintain custom modules, dashboards, and analytics reports in Zoho Analytics.
- Perform data migrations, ensuring accuracy and reliability across systems.
Support and Training
- Provide training and support to MyOperator teams to maximize Zoho’s potential.
- Document processes and stay updated on Zoho’s latest features and best practices.
Required Skills and Qualifications:
- Proven experience with Zoho applications (CRM, Creator, Flow, People, Analytics, and Recruit).
- Expertise in Deluge scripting for creating workflows and automations.
- Strong understanding of relational databases and SQL.
- Experience integrating Zoho tools with third-party applications.
- Excellent analytical skills to troubleshoot and optimize business processes.
- Effective communication skills to collaborate with cross-functional teams.
Preferred Skills:
- Familiarity with Zoho Books, Zoho Projects, and other Zoho tools.
- Knowledge of CI/CD pipelines and automated testing practices.
- Experience in agile environments and tools like Jira.
- Background in customer support or consulting roles.
Why Join MyOperator?
- Work on exciting projects leveraging the full Zoho One platform.
- Be part of a collaborative team dedicated to driving innovation.
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.
The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.
Key Responsibility Area:
- Build expert and dynamic knowledge of company products and services
- Ensure high FCR% for Chat & Calls
- Good written skill so that tickets can be handled properly.
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.
Requirements:
- 1-2 Yrs of support experience in software/IT/Internet support.
- Should have excellent communication and negotiation skills.
- Should have time management and planning skills.
- Should have good negotiation & customer prospecting skills.
Benefits:
- Device Reimbursements
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Position Overview:
We are seeking a dynamic Business Development Executive to join our growing team. The ideal candidate has 1-2 years of experience in SaaS sales or a minimum of 3 months of sales internship experience. This role offers a fantastic opportunity to work in a fast-paced environment, driving business growth and building strong client relationships.
Key Responsibilities:
- Identify and generate new business opportunities by targeting potential clients in diverse industries.
- Conduct in-depth discovery calls to understand client needs and present tailored SaaS solutions.
- Build and maintain strong client relationships to ensure long-term engagement.
- Collaborate with cross-functional teams (Product, Marketing, and Support) to meet client requirements.
- Track and analyze sales performance metrics using CRM tools to optimize strategies.
- Stay updated on industry trends and competitive landscape to provide insights and drive innovation in sales approaches.
- Achieve and exceed monthly and quarterly sales targets consistently.
Key Requirements:
- Experience: 1-2 years of SaaS sales experience or a minimum of 3 months of sales internship in a SaaS or technology-focused environment.
- Education: Graduate in any discipline (B.Tech/MBA preferred but not mandatory).
- Skills: Excellent communication, negotiation, and presentation skills.
- Familiarity with sales pipelines, CRM tools, and basic analytics.
- A proactive approach to identifying and closing sales opportunities.
- Passion for technology and the ability to convey complex ideas in simple terms.
Growth Path:
- Opportunity to transition into leadership roles within the Business Development team.
- Exposure to diverse SaaS platforms and strategic involvement in scaling operations.
Key Performance Indicators (KPIs):
- Number of qualified leads converted into customers.
- Monthly and quarterly revenue targets achieved.
- Client retention and satisfaction rates.
- Efficiency in using CRM tools to manage and track leads.
Why Join MyOperator?
- Work with India’s leading cloud communication provider and shape the future of business communications.
- Be a part of a collaborative and innovative team that values your growth.
- Competitive compensation and benefits package.
We are seeking a dynamic Business Development Manager (BDM) to join our growing team. The ideal candidate has 1-2 years of experience in SaaS sales or a minimum of 3 months of sales internship experience. This role offers a fantastic opportunity to work in a fast-paced environment, driving business growth and building strong client relationships.
Key Responsibilities:
- Identify and generate new business opportunities by targeting potential clients in diverse industries.
- Conduct in-depth discovery calls to understand client needs and present tailored SaaS solutions.
- Build and maintain strong client relationships to ensure long-term engagement.
- Collaborate with cross-functional teams (Product, Marketing, and Support) to meet client requirements.
- Track and analyze sales performance metrics using CRM tools to optimize strategies.
- Stay updated on industry trends and competitive landscape to provide insights and drive innovation in sales approaches.
- Achieve and exceed monthly and quarterly sales targets consistently.
Key Requirements:
- Experience: 1-2 years of SaaS sales experience or a minimum of 3 months of sales internship in a SaaS or technology-focused environment.
- Education: Graduate in any discipline (B.Tech/MBA preferred but not mandatory).
- Skills: Excellent communication, negotiation, and presentation skills.
- Familiarity with sales pipelines, CRM tools, and basic analytics.
- A proactive approach to identifying and closing sales opportunities.
- Passion for technology and the ability to convey complex ideas in simple terms.
Growth Path:
- Opportunity to transition into leadership roles within the Business Development team.
- Exposure to diverse SaaS platforms and strategic involvement in scaling operations.
Key Performance Indicators (KPIs):
- Number of qualified leads converted into customers.
- Monthly and quarterly revenue targets achieved.
- Client retention and satisfaction rates.
- Efficiency in using CRM tools to manage and track leads.
Why Join MyOperator?
- Work with India’s leading cloud communication provider and shape the future of business communications.
- Be a part of a collaborative and innovative team that values your growth.
- Competitive compensation and benefits package.
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