MyOperator - VoiceTree Technologies

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!

Key Responsibilities:

● Respond to customer service requests and tickets promptly.

● Diagnose and troubleshoot basic technical issues related to MyOperator products.

● Provide step-by-step guidance and training to users.

● Escalate complex technical issues to higher support levels.

● Maintain accurate documentation of customer interactions and resolutions.

● Handle KYC verification, activation tickets, SMS template approvals, and business

name approvals.

● Manage account panel-related tasks, including feature activation, billing date changes,

account transfers, and number-related requests.

● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,

and balance management.

● Work with JIRA and Qntrl for ticket resolution and task management.

Skills & Qualifications:

● 1-2 years of experience in a technical support role, preferably in a SaaS-based

company.

● Strong understanding of SaaS platforms and how they work.

● Problem-solving skills with the ability to diagnose and troubleshoot basic technical

issues.

● Excellent communication and customer service skills with a helpful and patient

approach.

● Ability to provide training and support to users related to MyOperator products.

● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.

● Ability to follow structured processes and complete assigned tasks efficiently.

Why Join Us?

● Opportunity to work in a fast-growing SaaS company.

● Collaborative and supportive work environment.

● Hands-on experience with customer interactions and technical troubleshooting.

● Scope for learning and career growth in the tech support domain.

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

About the Role:

We are looking for a dynamic HR Operations & Employee Experience Executive to ensure seamless HR processes, from onboarding to exit. If you have a passion for employee engagement, automation, and efficiency, this role is for you.

Key Responsibilities:

• Onboarding & Induction – Conduct engaging induction sessions and ensure a smooth transition for new hires.
• Attendance & HR Reporting – Manage attendance, resolve discrepancies, and generate HR reports for leadership insights.
• HR Systems & Chatbot Optimization – Enhance chatbot interactions, ensure response accuracy, and improve employee self-service.
• Performance Management (PMS) Administration – Drive goal-setting, performance reviews, and ensure PMS adoption across teams.
• HR Operations & Compliance – Maintain employee records, assist in policy implementation, and ensure compliance with HR guidelines.
• Employee Engagement & Support – Address HR queries, support engagement initiatives, and enhance employee experience.
• Exit Management – Handle exit formalities, conduct exit interviews, and ensure a smooth offboarding process.

What We’re Looking For:

• 1-3 years of experience in HR Operations or Employee Experience.
• Proficiency in HR tools (Zoho People preferred).
• Strong analytical and reporting skills.
• Excellent communication and stakeholder management abilities.
• Passion for HR tech and automation.

Why Join Us?

• Work in a fast-paced, tech-driven HR environment.
• Opportunity to drive process improvements and innovation.
• Be part of an HR team that values efficiency, automation, and employee experience.

About MyOperator:

MyOperator enables businesses with cloud telephony solutions to enhance customer communication. Our platform helps businesses optimize customer interactions and drive growth.

Role Overview:

We are looking for a Product Designer to create intuitive and visually compelling user experiences for HeyoPhone and MyOperator. This role requires a strong foundation in UI/UX principles, problem-solving skills, and collaboration with product managers and developers to ensure seamless design execution.

Key Responsibilities:

• Develop and implement design strategies that align with business and user needs.
• Create user-centric designs using research, data, and feedback.
• Collaborate with product and development teams to deliver high-impact solutions.
• Build and maintain scalable design systems for brand consistency.
• Improve user experience through continuous iteration and optimization.
• Advocate for UX best practices and accessibility standards.

Requirements:

• 3+ years of experience in UI/UX or product design.
• Strong expertise in design systems, usability principles, and interaction design.
• Proficiency in Figma, Sketch, Adobe XD, or similar tools.
• Experience working in Agile/Scrum environments.
• Strong communication and problem-solving skills.

Preferred Skills:

• Experience mentoring designers.
• Understanding of front-end development (HTML, CSS) is a plus.
• Exposure to branding and marketing design principles.

Why Join Us?

• Work remotely with flexibility.
• Opportunity to grow into a Product Design Manager role.
• Collaborative and high-growth environment.

About Us:

Heyo & MyOperator are India’s largest conversational platforms, delivering Call + WhatsApp engagement solutions to over 40,000+ businesses. Trusted by brands like Astrotalk, Lenskart, and Caratlane, we power customer engagement at scale. We support a hybrid work model, foster a collaborative environment, and offer fast-track growth opportunities.

Job Overview:

We are looking for a skilled Quality Analyst with 2-4 years of experience in software quality assurance. The ideal candidate should have a strong understanding of testing methodologies, automation tools, and defect tracking to ensure high-quality software products. This is a fully

remote role.

Key Responsibilities:

● Develop and execute test plans, test cases, and test scripts for software products.

● Conduct manual and automated testing to ensure reliability and performance.

● Identify, document, and collaborate with developers to resolve defects and issues.

● Report testing progress and results to stakeholders and management.

● Improve automation testing processes for efficiency and accuracy.

● Stay updated with the latest QA trends, tools, and best practices.

Requirements Skills:

● 2-4 years of experience in software quality assurance.

● Strong understanding of testing methodologies and automated testing.

● Proficiency in Selenium, Rest Assured, Java, and API Testing (mandatory).

● Familiarity with Appium, JMeter, TestNG, defect tracking, and version control tools.

● Strong problem-solving, analytical, and debugging skills.

● Excellent communication and collaboration abilities.

● Detail-oriented with a commitment to delivering high-quality results.

Why Join Us?

● Fully remote work with flexible hours.

● Exposure to industry-leading technologies and practices.

● Collaborative team culture with growth opportunities.

● Work with top brands and innovative projects.

Job Description:

We are seeking a highly analytical and detail-oriented Data Analyst to join our team. The ideal candidate will have strong problem-solving skills, proficiency in SQL and AWS QuickSight, and a passion for extracting meaningful insights from data. You will be responsible for analyzing complex datasets, building reports and dashboards, and providing data-driven recommendations to support business decisions.

Key Responsibilities:

• Extract, transform, and analyze data from multiple sources to generate actionable insights.
• Develop interactive dashboards and reports in AWS QuickSight to visualize trends and key metrics.
• Write optimized SQL queries to retrieve and manipulate data efficiently.
• Collaborate with stakeholders to understand business requirements and provide analytical solutions.
• Identify patterns, trends, and statistical correlations in data to support strategic decision-making.
• Ensure data integrity, accuracy, and consistency across reports.
• Continuously explore new tools, techniques, and methodologies to enhance analytical capabilities.

Qualifications & Skills:

• Strong proficiency in SQL for querying and data manipulation.
• Hands-on experience with AWS QuickSight for data visualization and reporting.
• Strong analytical thinking and problem-solving skills with the ability to interpret complex data.
• Experience working with large datasets and relational databases.
• Passion for slicing and dicing data to uncover key insights.
• Exceptional communication skills to effectively understand business requirements and present insights.
• A growth mindset with a strong attitude for continuous learning and improvement.

Preferred Qualifications:

• Experience with Python is a plus.
• Familiarity with cloud-based data environments (AWS etc).
• Familiarity with leveraging existing LLMs/AI tools to enhance productivity, automate repetitive tasks, and improve analysis efficiency.

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this is the perfect opportunity for you.

Job Title: Business Development Manager

Location: Noida

Job Type: Full-Time

Industry: SaaS | B2B Sales | Tech Sales

Key Responsibilities:

• Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting.
• Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM.
• Conduct discovery calls and set up product demos with decision-makers.
• Research industry trends and identify new sales opportunities in the SaaS and IT sector.
• Collaborate with the business development and marketing teams to optimize sales strategies.
• Meet and exceed weekly/monthly sales targets and KPIs.

Required Skills & Qualifications:

• Good to have experience in Sales, Business Development, or Lead Generation (Freshers can also apply).
• Strong knowledge of B2B sales, SaaS industry, or IT sales.
• Good to have proficiency in email marketing and LinkedIn outreach.
• Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus.
• Excellent communication, negotiation, and relationship-building skills.
• Self-motivated, target-driven, and eager to grow in a fast-paced sales environment.

Preferred Qualifications:

• Experience in SaaS sales or software sales.
• Familiarity with sales funnel management.
• Ability to analyze sales data and optimize outreach strategies.
• Perks & Benefits:
• Competitive salary with high-performance incentives.
• Career growth opportunities in a fast-growing SaaS company.
• Training & mentorship from industry experts.

You may also check our company profile at http://myoperator.com/. Let me know if you have any questions.

You can also check the below pages for your reference-

MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatorofficial/

MyOperator Youtube page- https://www.youtube.com/@MyOperatorOfficial

Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/

About the Role:

We are looking for a Finance Intern to assist our finance team with day-to-day operations, financial analysis, and reporting. This internship will provide hands-on experience in financial management, budgeting, and accounting processes.

Key Responsibilities:

• Assist in financial data entry, analysis, and reporting.
• Support the preparation of financial statements, budgets, and forecasts.
• Conduct market research and analyze financial trends.
• Help in tracking expenses and managing financial records.
• Assist with invoice processing, accounts payable/receivable, and reconciliations.
• Work with spreadsheets, financial models, and data visualization tools.
• Ensure compliance with financial regulations and company policies.
• Support internal audits and risk assessments.
• Participate in financial planning and decision-making discussions.

Requirements:

• Currently pursuing or recently completed a degree in Finance, Accounting, Economics, or a related field.
• Basic knowledge of financial principles, accounting, and budgeting.
• Proficiency in MS Excel, Google Sheets, and financial modeling tools.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work with large data sets.
• Good communication and teamwork skills.
• Knowledge of financial software (e.g., QuickBooks, Tally, SAP) is a plus.

Perks & Benefits:

• Hands-on experience in real-world financial operations.
• Mentorship from experienced finance professionals.
• Certificate of completion.
• Handsome Stipend
• Opportunity to transition into a full-time role (based on performance).

If you're passionate about finance and eager to learn, we’d love to hear from you!

About the Role:

We are looking for a Finance Intern to assist our finance team with day-to-day operations, financial analysis, and reporting. This internship will provide hands-on experience in financial management, budgeting, and accounting processes.

Key Responsibilities:

• Assist in financial data entry, analysis, and reporting.
• Support the preparation of financial statements, budgets, and forecasts.
• Conduct market research and analyze financial trends.
• Help in tracking expenses and managing financial records.
• Assist with invoice processing, accounts payable/receivable, and reconciliations.
• Work with spreadsheets, financial models, and data visualization tools.
• Ensure compliance with financial regulations and company policies.
• Support internal audits and risk assessments.
• Participate in financial planning and decision-making discussions.

Requirements:

• Currently pursuing or recently completed a degree in Finance, Accounting, Economics, or a related field.
• Basic knowledge of financial principles, accounting, and budgeting.
• Proficiency in MS Excel, Google Sheets, and financial modeling tools.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work with large data sets.
• Good communication and teamwork skills.
• Knowledge of financial software (e.g., QuickBooks, Tally, SAP) is a plus.

Perks & Benefits:

• Hands-on experience in real-world financial operations.
• Mentorship from experienced finance professionals.
• Certificate of completion.
• Handsome Stipend
• Opportunity to transition into a full-time role (based on performance).

If you're passionate about finance and eager to learn, we’d love to hear from you!

Team Lead – Sales (B2B SaaS Sales)

Location: Noida, Sector 2

Company: MyOperator

About Us:

MyOperator is a leading B2B SaaS company revolutionizing cloud communication solutions for businesses. Our robust platform empowers organizations with advanced call management, IVR, and customer communication solutions to enhance operational efficiency and customer engagement. Join us and be part of an innovative team driving digital transformation in business communication.

Role Overview:

We are looking for a dynamic and experienced Team Lead – Sales to drive B2B SaaS sales and lead a team of high-performing sales professionals. The ideal candidate will have experience in team management, consultative selling, and strategic sales planning. This is a leadership role for professionals who excel in a competitive, fast-paced sales environment.

Key Responsibilities:

• Lead and mentor a team of sales executives to achieve sales targets.
• Drive end-to-end sales processes, from lead generation to deal closure.
• Identify, engage, and build relationships with key decision-makers in businesses.
• Conduct in-depth product demonstrations and presentations to potential clients.
• Develop and implement strategic sales plans to achieve revenue targets.
• Collaborate with marketing and customer success teams to ensure seamless onboarding.
• Stay updated on industry trends and competitors to position MyOperator effectively.
• Maintain accurate sales reports and forecasts using CRM tools.

Requirements:

• 4-7 years of B2B sales experience in SaaS, cloud solutions, or enterprise software.
• Proven experience in leading and managing a sales team.
• Strong understanding of consultative sales and solution-based selling.
• Excellent communication, negotiation, and presentation skills.
• Track record of achieving and exceeding sales targets.
• Ability to work independently and as part of a collaborative team.
• Proficiency in CRM software and sales analytics tools.
• Bachelor's degree in Business, Marketing, or a related field.

Why Join Us?

• Competitive salary with lucrative performance-based incentives.
• Opportunity to lead and grow a high-performing sales team.
• Fast-track career growth in a dynamic and innovative environment.
• Exposure to cutting-edge sales strategies and tools.