MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Jobs at MyOperator - VoiceTree Technologies
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.
The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
- Revenue growth from existing accounts
- Timely renewals and contract retention
- Own end-to-end revenue responsibility for assigned accounts
- Account expansion through up-sell and cross-sell
- Churn reduction and risk mitigation
- High CRM hygiene and data accuracy
- Customer satisfaction and relationship management
- Customer CSAT, Social Media Reviews
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 Year(s) of working experience in the related field is required for this position .
- Customer-first mindset
- Advanced MS Excel skills .
- High sense of responsibility and reliability
- Proactive, self-driven, and result-focused
- Collaborative team player
Benefits:
- 5 days working with alternate Saturday
- 10:00 AM to 7:00 PM Working Hours
- Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
- Clear career growth path in Account Management and Customer Success
- Opportunity to work in a high-growth SaaS environment
- Recognition and rewards for top performers
- Health and wellness benefits as per company policy
- Paid leaves and holidays as per company policy
About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement
Role Summary
We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.
This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.
Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.
Responsibilities
Requirement Discovery & Stakeholder Interaction
- Join customer calls alongside Sales and Revenue teams.
- Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
- Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
- Act as the AI subject-matter expert during client discussions.
Use Case & Solution Documentation
- Convert discussions into clear, structured use case documents, including:
- Problem statement & goals.
- Current vs. proposed conversational flows.
- Chatbot conversation logic, integrations, and dependencies.
- Assumptions, limitations, and success criteria.
Customer Delivery Ownership
Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.
Prompt Engineering & Conversation Design
Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."
Testing, Debugging & Iteration
Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.
Integrations & Technical Coordination
Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.
What Success Looks Like
- Customer bots go live quickly and show high containment + high task completion with low escalation.
- You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
- Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.
Requirements (Must Have)
- 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
- Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
- Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
- Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
- Willingness to be front deployed (customer calls/visits as needed).
Good to Have (Nice to Have)
- Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
- Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
- Prior SaaS onboarding/delivery experience in mid-market or enterprises.
Working Style & Traits We Value
- High agency: you don’t wait for perfect specs—you create clarity and ship.
- Customer empathy + engineering discipline.
- Strong bias for iteration: deploy → learn → improve.
- Calm under ambiguity (real customer environments are chaotic by default).
About Company
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
We’re looking for a high-ownership Operations Intern who wants hands-on exposure to how backend operations work at a fast-growing AI SaaS company. This is a real ops role, not a shadow internship. High performers may be considered for a full-time opportunity post internship.
What You’ll Do
- Support coordination with telecom operators and data center partners
- Assist in vendor management and asset tracking
- Handle operational queries via the ticketing system
- Support basic troubleshooting of assets and infrastructure (with guidance)
- Assist with day-to-day admin and backend operations
Requirements
Who Should Apply
- Graduates (BBA preferred; B.Com / BA / BSc welcome)
- 0–1 year experience or strong internship exposure in operations
- Good communication and coordination skills
- Comfortable with MS Excel, Word, and PowerPoint
- Willing to learn technical and operational systems
Work Expectations
- 6-day workweek, roster-based (including occasional Sundays)
- Willingness to travel occasionally to data centers across India
- Fast-paced startup environment with real ownership
- Tenure: 6 Months
- Location: Noida, Sector 2 (Work-from-office)
Benefits
What You Get
- Hands-on exposure to AI SaaS, telecom, and infrastructure operations
- Steep learning curve with direct team interaction
- Laptop reimbursement
- High chance of full-time conversion based on performance
About MyOperator
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services.
This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers.
This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams.
Key Responsibilities
Technology & Product Ownership
● Own end-to-end product engineering for all SaaS platforms and AI solutions
● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms
● Translate business vision into robust, scalable technical systems
AI & Innovation Leadership
● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers
● Drive build vs buy decisions for AI, infra, and tools
● Ensure responsible, secure, and cost-effective AI adoption
● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery
● Build, mentor, and scale high-performing engineering teams
● Set engineering standards for code quality, DevOps, testing, and deployment
● Own delivery timelines, tech debt management, and release governance
● Establish strong engineering culture, accountability, and ownership
Stakeholder & Business Alignment
● Partner closely with CEO, Product, Sales, and Customer Success
● Support enterprise deals with technical confidence and credibility
● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board
What We’re Looking For
Experience & Background
● 10+ years of experience in software engineering and architecture
● Proven experience leading large-scale SaaS platforms
● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale
● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus
Leadership & Mindset
● Entrepreneurial mindset with ownership mentality
● Ability to think business-first, not just tech-first
● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action
● Deep sense of accountability and execution excellence
Why Join Us
● Direct reporting to the CEO with real decision-making power
● Opportunity to shape the technical DNA of a growing AI company
● Build AI agents and SaaS products at scale
● Potential for long-term leadership growth and wealth creation
● High-impact role with visibility across the organization
About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Key Responsibilities
● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.
● Recruit, onboard, and activate new channel partners across multiple regions and industries.
● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.
● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.
● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.
● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
● Take ownership of revenue targets for specific partner regions or verticals.
Requirements
1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.
3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.
6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.
7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.
8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.
9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.
10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).
Benefits
* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.
* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.
* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.
Python
Django
PostgreSQLAbout Us:
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We’re seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products.
Key Responsibilities:
- Develop robust backend services using Python, Django, and FastAPI
- Design and maintain a scalable microservices architecture
- Integrate LangChain/LLMs into AI-powered features
- Write clean, tested, and maintainable code with pytest
- Manage and optimize databases (MySQL/Postgres)
- Deploy and monitor services on AWS
- Collaborate across teams to define APIs, data flows, and system architecture
Must-Have Skills:
- Python and Django
- MySQL or Postgres
- Microservices architecture
- AWS (EC2, RDS, Lambda, etc.)
- Unit testing using pytest
- LangChain or Large Language Models (LLM)
- Strong grasp of Data Structures & Algorithms
- AI coding assistant tools (e.g., Chat GPT & Gemini)
Good to Have:
- MongoDB or ElasticSearch
- Go or PHP
- FastAPI
- React, Bootstrap (basic frontend support)
- ETL pipelines, Jenkins, Terraform
Why Join Us?
- 100% Remote role with a collaborative team
- Work on AI-first, high-scale SaaS products
- Drive real impact in a fast-growing tech company
- Ownership and growth from day one
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.
The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
- Revenue growth from existing accounts
- Timely renewals and contract retention
- Own end-to-end revenue responsibility for assigned accounts
- Account expansion through up-sell and cross-sell
- Churn reduction and risk mitigation
- High CRM hygiene and data accuracy
- Customer satisfaction and relationship management
- Customer CSAT, Social Media Reviews
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 Year(s) of working experience in the related field is required for this position.
- Customer-first mindset
- Advanced MS Excel skills.
- High sense of responsibility and reliability
- Proactive, self-driven, and result-focused
- Collaborative team player
Benefits:
- 5 days working with alternate Saturday
- 10:00 AM to 7:00 PM Working Hours
- Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
- Clear career growth path in Account Management and Customer Success
- Opportunity to work in a high-growth SaaS environment
- Recognition and rewards for top performers
- Health and wellness benefits as per company policy
- Paid leaves and holidays as per company policy
About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Key Responsibilities
● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.
● Recruit, onboard, and activate new channel partners across multiple regions and industries.
● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.
● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.
● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.
● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
● Take ownership of revenue targets for specific partner regions or verticals.
Requirements
1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.
3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.
6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.
7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.
8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.
9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.
10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).
Benefits
* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.
* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.
* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.
About the Company
MyOperator is a Business AI Operator and category leader that brings WhatsApp, voice calls, and AI-powered chat & voice bots together into one unified business communication platform.
Unlike fragmented tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster customer responses, higher resolution rates, and scalable engagement without increasing headcount.
Role Overview
We are looking for a high-ownership Operations Intern who wants hands-on exposure to backend operations at a fast-growing AI SaaS company. This is not a shadow internship you will work on real operational responsibilities and will be considered for full-time opportunity upon successful completion of the internship. The tenure of internship will be of 6 months at Noida Sec 2
Key Responsibilities
- Support coordination with telecom operators and data center partners
- Assist in vendor management and asset tracking
- Handle operational requests and queries through the ticketing system
- Support basic troubleshooting of assets and infrastructure (with guidance)
- Assist with day-to-day administrative and backend operations
- Ensure smooth execution of operational processes in a fast-paced environment
Who Should Apply
- Graduates (BBA preferred; B.Com / BA / BSc are welcome)
- 0–1 year of experience or strong internship exposure in operations
- Strong communication and coordination skills
- Comfortable working with MS Excel, Word, and PowerPoint
- Willingness to learn technical and operational systems
- Ability to take ownership and work independently
What You Get
- Hands-on exposure to AI SaaS, telecom, and infrastructure operations
- A steep learning curve with direct interaction with cross-functional teams
- Laptop reimbursement
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.
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