Customer Care Executive

Job Purpose:

To ensure optimal performance, uptime, and reliability of CNC machinery through

preventive and corrective maintenance, supporting uninterrupted production and

minimizing downtime.

Key Responsibilities:

• Maintenance Planning & Execution:

o Plan and execute preventive, predictive, and breakdown maintenance for CNC

machines (e.g., VMC, HMC, turning centers, wire-cut, EDM).

o Maintain and update maintenance logs, history cards, and service records.

• Troubleshooting & Repairs:

o Diagnose mechanical, electrical, and PLC faults on CNC machines.

o Coordinate with OEMs and vendors for complex issues and spare part

procurement.

• Performance Monitoring:

o Monitor machine performance using TPM/OEE metrics and take corrective

actions.

o Conduct root cause analysis (RCA) for frequent or major breakdowns and

implement CAPA.

• Process & System Improvement:

o Support upgrades or retrofits of CNC equipment.

o Recommend improvements for energy efficiency, machine life, and tooling

compatibility.

• Team & Compliance:

o Guide and train junior technicians.

o Ensure adherence to safety, 5S, and ISO/TPM/Lean practices in the

maintenance area.

Key Skills & Competencies:

• In-depth knowledge of CNC machine operations, controls (Fanuc, Siemens,

Mitsubishi), and mechanics.

• Hands-on experience with hydraulic, pneumatic, lubrication, and electrical systems.

• Familiar with TPM principles, maintenance KPIs, and continuous improvement

methodologies.

• Good communication and vendor coordination skills.

• Analytical mindset with problem-solving abilities.

Desirable Qualifications (Optional):

• Certification in CNC programming or maintenance.

• Exposure to Industry 4.0 tools or CMMS systems.

We are looking for a talented UI/UX Designer to create amazing user experiences.

• The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
• Experience in Mobile UI Design , responsive website
• Participating in a team-oriented environment to develop complex web front-end.
• Experience in creating mockups and converting PSD into HTML(Responsive) , HTML/CSS into PNG/JPEG.
• Experience in Adobe Photoshop, Firework, illustrator, Dreamweaver.
• Well versed in HTML, HTML5, CSS, CSS3, Bootstrap and Java Script.
• Worked on wordpress project i.e Theme customization , wordpress installation & convert HTML/CSS to wordpress
• Ability to understand the requirement and do work individually.
• Test websites compatibility on different resolutions and browsers such as IE, Firefox, Safari.
• Excellent communication skills (English)

As the Field Marketing Manager, you will be responsible for developing and executing marketing campaigns and programs to support the sales team in driving revenue growth in targeted geographic regions. You will work closely with sales, product, and marketing teams to plan and execute regional marketing programs that generate demand and increase brand awareness.

Roles and Responsibilities:

• Planned, create, and execute marketing campaigns and programs that align with the sales team’s objectives and drive revenue growth in specific geographic regions.
• Collaborate closely with the sales team to understand their needs and develop marketing strategies and materials that support their efforts in generating leads, nurturing prospects, and closing deals.
• Conduct thorough research and analysis to identify key market segments, customer profiles, and regional trends. Use this information to develop regional marketing plans and initiatives that effectively reach the target audience and drive demand.
• Work with the marketing team to ensure consistent brand messaging and positioning in all regional marketing efforts. Collaborate on the development of marketing materials, including digital content, advertisements, event materials, and social media campaigns, to enhance brand awareness and build a strong market presence.
• Planned, coordinate, and execute regional events, trade shows, and conferences to generate leads and increase brand visibility. This includes managing logistics, coordinating with vendors and partners, developing event messaging and materials, and tracking event performance.

Requirements:

• Bachelor’s degree in marketing, business, or a related field.
• 5+ years of experience in field marketing or a related role, preferably in the technology industry.
• Proven track record of creating and executing successful field marketing programs and campaigns.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience with marketing automation platforms, such as Hubspot or Marketo, and CRM systems, such as Salesforce.

• Must have minimum 4+ yrs. of experience.
• Experience in sales, marketing or related field.
• Strong communication skills .
• Should be comfortable in Service sales.
• Generating Leads.
• Should be confident and bold enough.
• Good in Convincing skills.
• Contacting potential clients to establish rapport and arrange meetings.
• Finding and developing new markets and improving sales.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.

Responsibilities:

• Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take. 
• Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data. 
• Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
• Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
• Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
• Develop UI mock-ups and prototypes 
• Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible