Business Development Associate

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Experience:- Overall 10 to 12 years of experience of which atleast 5 to 7 years’ experience should be in Information Security. Mandatory is 5 to 7 years’ experience in Information security and with one full end to end implementation experience.

Base location: - Bengaluru - Must

Requirements: -

1. Mandatory - ISO 27001:2013 lead implementor certified
2. Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)
3. Good to have – CISA, CISM, Risk management certification, Privacy certifications.
4. Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.
5. This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.
6. Good documentation skills.
7. Develop, implement, maintain, review and continually improve Information Security policies.
8. Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.
9. Manage and maintain a risk register / risk database along with risk treatment plans.
10. Good understanding of physical and environmental security.
11. Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.
12. Provide training to the employees on Privacy & Information Security Management System on regular intervals.
13. The greater part of the job involves interacting with people, interviewing them / auditing, Preparing audit reports, discussing / persuading / influencing.
14. Mandatory: Good verbal and written communication skills. Eye for details.
15. Good presentation skills.
16. Since this is a trusted role, candidates must be willing to undergo extensive background checks to verify their identity, character, qualifications, skills and experience.

Requirements

Responsibilities

Hiring Process

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus

• Mosaic Wellness is looking for an Android developer responsible for the development and maintenance of existing applications along with continuous integration of new features, who can take the ownership and work independently.
• 1.5+ years of experience in Kotlin is must 
• Your primary focus will be development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure.
• Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
  

• Integrate the design into high-quality code.
• Ensure the performance, quality, and responsiveness of an application.
• Identify and correct bottlenecks and fix bugs.
• Work along-side other developers working on a different platform for the Application. Therefore, commitment to collaborative problem solving, design implementation and creating a quality product is essential.
  

• Minimum 2+ years of experience in Android Application Development.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Understanding of Android design principles and interface guidelines.
• Must have already deployed at least one app on PlayStore.
• Working knowledge of Web Services & REST (JSON) APIs, Websocket, Kotlin, Retrofit, SQLite, Google API Integration, Firebase.
• Familiarity with cloud message APIs and push notifications.
• Experience with third-party libraries and APIs.
• Strong mobile UI design and implementation experience.
• Experience with the E-commerce store app
  
• Understanding of code versioning tools.

We are looking for a seasoned technology professional who can use their experience to build effective teams, high-performance culture, scalable processes and mentor aspiring talent. The candidate must be entrepreneurial, hands-on in technology, must have experience with design, development, and delivery of mobile apps, web applications and tech platforms, at scale. It is highly important for the candidate to have experience with eCommerce and is expected to have some experience in the retail sector, building technology systems and platforms.

The person is expected to be a technology leader with the capability of building and leading a high-performance engineering team.

Responsibilities

• Provide Technical authority in prospective meetings with other departments and provide guidance to developers
• Provide Hands-on Technical leadership, in the development, operation, and improvement of services
• Work with the wider team to ensure high-quality code is delivered in line with the project goals and delivery cycles
• Work with product managers to understand user needs for new/existing services
• Work closely with designers to deliver rapid prototypes as well as production code to ensure high accessibility standards are upheld. We expect familiarity with modern frameworks and languages, as well as best practices such as Clean Code, TDD, BDD, continuous integration, continuous delivery, and DevOps
• Attract, hire, retain and develop top-notch engineering/technology talent
• Implement technology product(s) as per the product requirements, using appropriate technologies
• The company’s tech-stack comprises Node.js (for Backend), MongoDB as the Database (MEAN stack), and Native App development (for iOS and Android)
• Communicate business goals to the engineers. Keep them focused on building the right product and in the right manner. Ensure that engineering is always adding business value and communicate this value to the business leaders
• Be an individual contributor if necessary. Engineering managers could spend ~20% of their time coding and contribute to the code base
• Perform regular code review of the code being developed by your team, to maintain the high quality of code

Qualification

• Computer Science & Engineering education/degree from an internationally recognized top technology institute or university
• 8-10 years of overall experience in the delivery of quality scalable and extensible software. Should currently be leading a team of top-notch developers as an Engineering Manager or Technical Architect.
• Experience of leading product development in B2C startups
• 4+ years of experience in architecting, designing, developing, and scaling high-quality mobile apps and end-to-end systems (consumer-facing and business-facing systems), under tight timelines and delivery pressure
• Experience with backend software development at a high scale. Experience with distributed systems, service-oriented architecture (SOA), and microservices design.
• Capacity to take the complete responsibility of developing and delivering a product-mobile apps and backend. Has good design sense. Has to experience with Node.js.
• Knowledge of new and cutting-edge technologies & tools. Experience working on complex projects having Analytics, Data-Science and Machine Learning components.