Peak Hire Solutions

We’re Hiring: Influencer Marketing Manager

Role: Influencer Marketing Manager

Industry: Advertising

Function: Marketing

Salary (Lacs): Best in Industry

Experience (Yrs): 2 - 3 Yrs

Education: Graduation

Notice Period: 15 Days

Job Location: Gurgaon (Global Influencer Handling)

We’re looking for a results-driven Influencer Marketing Manager with strong exposure to influencers to manage performance-focused global campaigns across India, Middle East, and South East Asia.

Key Responsibilities:

• Identify, shortlist, onboard, and manage finance/crypto/fintech influencers & KOLs
• Source influencers via Instagram, YouTube, and Telegram
• Evaluate creators based on engagement, audience quality, geography, and past collaborations
• Negotiate commercials, deliverables, timelines, and performance expectations
• Execute campaigns (reels, stories, YouTube videos, live sessions, Telegram posts)
• Manage content calendars, tracking links, creatives, and timely deliveries
• Build long-term relationships with high-performing influencers
• Act as the main point of contact and handle coordination/conflict resolution
• Track performance (views, engagement, clicks, conversions, ROI) and optimize campaigns
• Stay updated with influencer, crypto, trading, and Web3 trends
• Ensure influencer content complies with platform policies and financial ad guidelines

Requirements:

• Proven influencer marketing experience
• Strong communication and negotiation skills
• Hands-on experience with Instagram, YouTube, Telegram
• Ability to manage multiple influencers and campaigns
• Comfortable working with global creators
• Performance-driven mindset focused on ROI & KPIs

Good to Have:

• Experience with crypto exchanges, Web3 startups, fintech or trading brands
• Existing network of finance/trading influencers
• Knowledge of influencer tracking tools

What We Offer:

• Opportunity to work with global finance & Web3 brands
• Fast-growing, performance-driven environment
• Long-term growth and leadership opportunities 

POWER APPS DEVELOPER:

MUST HAVE SKILLS:

POWER APPS - 5 YEARS, POWER BI - 3 YEARS

NICE TO HAVE SKILLS:

DATA MODELING - 3 YEARS, WORKFLOW - 2 YEARS

JOB DESCRIPTION:

-         Design, develop, and implement custom applications using Power Apps, ensuring high performance, scalability, and usability.

-         Collaborate with stakeholders to gather requirements and translate them into technical specifications.

-         Create and maintain data models, forms, workflows, and custom connectors within Power Apps.

-         Develop and optimize Power BI reports and dashboards to provide actionable insights for business users.

-         Integrate Power Apps and Power BI with other systems and data sources, such as SharePoint, Dynamics 365, SQL Server, etc.

-         Troubleshoot and resolve issues related to Power Apps and Power BI applications.

-         Stay up to date with the latest features and capabilities of Power Apps and Power BI and provide recommendations for process improvements.

REQUIREMENTS:

-         Minimum of 5 years of experience as a Power Apps developer, with intermediate hands-on experience in Power BI.

-         Strong proficiency in building canvas apps, model-driven apps, and portals using Power Apps.

-         Solid understanding of data modeling concepts and ability to design efficient data models within Power Apps.

-         Proficiency in creating custom connectors, workflows, and business rules within Power Apps.

-         Experience in developing complex reports, dashboards, and visualizations using Power BI.

-         Strong knowledge of DAX (Data Analysis Expressions) language for creating calculated columns, measures, and queries in Power BI.

-         Familiarity with data integration techniques, such as APIs, OData, SQL Server, SharePoint, etc.

-         Ability to troubleshoot and resolve technical issues related to Power Apps and Power BI applications.

-         Excellent problem-solving skills and ability to work independently or as part of a team.

-         Strong communication skills to effectively collaborate with stakeholders and gather requirements.

PREFERRED TECHNICAL QUALIFICATIONS:

-         Microsoft certifications in Power Apps and Power BI.

-         Experience with other Microsoft Power Platform technologies like Power Automate (Flow) and Power Virtual Agents.

-         Knowledge of Azure services and cloud-based solutions.

Role Overview:

We’re hiring a WebGL/Three.js Engineer who is passionate about 3D rendering and browser-based visual experiences. This is a hands-on WebGL/Three.js role where you’ll own the rendering pipeline - from 3D asset ingestion to advanced shaders and real-time lighting.

You will build high-performance, photorealistic, and smooth 60fps experiences across devices, crafting custom rendering solutions that push the limits of WebGL.

What You’ll Build:

1. 3D Rendering & Visualization:

• Develop and optimize real-time 3D viewers running at 60fps across all devices
• Implement advanced rendering: PBR, IBL, shadows, reflections
• Create custom shaders for metals, glass, fabrics, transparency, and complex materials
• Build dynamic lighting systems for photorealism
• Implement AR placement and real-world environmental rendering
• Add post-processing effects: bloom, AO, depth of field, color grading
• Build interactive 3D configurators with real-time customization

2. Performance Optimization:

• Optimize 3D asset loading for near-instant initial render
• Implement LOD systems, shader optimization, and efficient resource usage
• Use compression pipelines: geometry, textures, KTX2/Basis
• Implement frustum & occlusion culling, instancing, and batching
• Profile GPU memory, draw calls, and shader performance
• Build adaptive quality settings based on device capabilities

3. 3D Asset Pipeline & Tools:

• Build loaders/parsers for glTF, USDZ, OBJ, FBX
• Implement asset optimization: UV mapping, normal maps, texture atlasing
• Create mesh-processing tools: decimation, smoothing, tangents
• Build progressive loading, caching, and streaming systems
• Develop debugging and visualization tools for asset inspection

4. Interactive Controls & UI Features:

• Implement camera systems: orbit, pan, zoom, animated transitions
• Build gestures for mobile: pinch, rotate, drag
• Create 360° product viewers with fluid interactions
• Add hotspots, annotations, measurement tools, and view presets
• Enable screenshot and recording functionalities

5. WebXR & AR Experiences:

• Implement WebXR VR/AR experiences directly inside browsers
• Build AR Quick Look integration for iOS
• Integrate AR.js / 8th Wall for seamless web AR
• Implement environment lighting estimation and hit testing
• Build cross-platform AR for iOS + Android

6. Graphics Systems Architecture:

• Architect custom WebGL rendering solutions from scratch
• Build material/shader libraries and rendering modules
• Create scene graph management systems
• Build modular systems with reusable rendering utilities
• Design APIs for frontend integration and customization

Technical Stack:

1. Graphics & Rendering:

• WebGL 1.0/2.0, OpenGL ES, GLSL
• 3D formats: glTF 2.0, USDZ, OBJ, FBX, Collada
• Tools: Blender, RenderDoc, Spector.js
• Texture tools: Sharp, ImageMagick, compression utilities

2. Frontend & Web:

• JavaScript / TypeScript
• React, Next.js, familiarity with Vue
• Webpack, Vite, Rollup
• Jest, Cypress

3. Performance:

• Chrome DevTools, WebGL Inspector, GPU profilers
• Draco, meshoptimizer, KTX2/Basis
• Cloudflare, AWS CloudFront

4. Collaboration:

• Git/GitHub
• Technical documentation: shaders, specs, APIs

What We’re Looking For:

1. Must-Haves:

• 5-8+ years in graphics programming with deep WebGL/Three.js knowledge
• Strong understanding of the full rendering pipeline
• Expert in GLSL: vertex, fragment, compute shaders
• Mastery of PBR, material systems, and physically accurate lighting
• Proven experience building high-performance 3D web apps
• Strong JavaScript/TypeScript skills
• Solid understanding of 3D math: matrices, vectors, quaternions
• Experience with 3D formats, UV mapping, texture workflows
• Ability to debug GPU issues and optimize across browsers/devices
• Ability to build custom WebGL engines from scratch

2. Highly Desirable:

• Experience with Three.js/Babylon.js (plus, not required)
• E-commerce and 3D configurator experience
• WebXR development experience
• Strong mobile optimization knowledge
• Experience with GPU compute, GPGPU
• Familiarity with Unity/Unreal internals
• Background in advanced rendering research
• Knowledge of ray tracing, path tracing
• Experience with photogrammetry or 3D scanning
• Open-source graphics contributions

Technical Challenges You’ll Tackle:

• Achieving photorealistic 60fps rendering on mobile browsers
• Sub-second loading for complex 3D models
• Realistic shaders for different materials (jewelry, fabric, metal, glass)
• Adaptive rendering across low-end to high-end devices
• Seamless AR blending of virtual + real environments
• Managing thousands of product SKUs with diverse materials
• Debugging GPU issues across browsers, devices, and GPU vendors

Why Join the Company:

• Pure graphics engineering — not generic frontend work
• Solve deep rendering challenges that push WebGL limits
• Create visually stunning work seen by millions
• Work with modern WebGL 2.0 capabilities
• Freedom to experiment with advanced graphic techniques
• High-performance engineering culture
• Your rendering work directly influences customer engagement
• Access to high-end GPUs, devices, and graphics tools
• Backed by NVIDIA, Microsoft, Google

Location & Work Culture:

• Bengaluru (HSR Layout)
• 6 days a week, (5 days-in-office, Saturdays WFH)
• Culture: performance-focused, graphics craftsmanship, high attention to detail
• Small, senior engineering team with deep expertise
• Access to GPUs, testing devices, and 3D tools

Description

Company is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. We are seeking candidates with significant experience in Google Cloud to join our team. Our engagements aim to eliminate obstacles, reduce risk, and accelerate timelines for customers transitioning to Google and seeking assistance with data and application modernization. We embed within customer teams to provide strategic guidance, facilitate technology decisions, and execute projects in a collaborative, co-development style.

As a member of our Cloud Engineering team, you will be working with fast-paced innovative companies, leveraging Cloud as the key driver of their transformation. Our clients will look to you as their trusted advisor, someone they can rely on and who will be there to help them along their Google Cloud journey. You will be expected to work a large spectrum of technology and tools including public cloud platforms, AI and LLMs, Kubernetes, data processing systems, databases, and more.

What you will do...

• Working with our clients to understand their requirements and technical challenges. Using this input you will develop a technical design for a solution and communicate the value of your solution to the client team.
• You will work to develop delivery estimates and an estimated project plan.
• You will act as the lead technical member of the implementation project team. You are responsible for making the key technical and keeping delivery on track. You should be able to unblock when things are stuck.
• Utilize a broad range of technologies such as Kubernetes, AI, and Large Language Models (LLMs), to develop scalable and efficient cloud applications.
• Stay abreast of industry trends and new technologies to drive continuous improvement in cloud solutions and practices.
• Work closely with cross-functional teams to deliver end-to-end cloud solutions, from conceptualization to deployment and maintenance.
• Engage in problem-solving and troubleshooting to address complex technical challenges in a cloud environment.

What we need...

• 5+ years of experience working in a Software Engineering capacity
• Excellent knowledge and experience with Python, and preferably additional languages such as Go
• Strong critical thinking skills, and a bias towards problem solving
• Familiarity with implementing microservice architectures
• Fundamental skills with Kubernetes. You should be familiar with packaging and deploying your applications to k8s
• Experience building applications that work with data, databases, and other parts of the data ecosystem is preferred
• Familiarity with Generative AI workflows, frameworks like Langchain, and experience with Streamlit are all highly desirable, but at a minimum you should have a willingness to learn
• Experience deploying production workloads on the public cloud - either GCP or AWS
• Experience using CI/CD tools such as GitHub Actions, GitLab, etc
• Able to work with new tools and technologies where you may not have prior experience
• Comfortable with being on video in meetings internally and with clients
• Strong English communications skills

We are a fully remote company and offer competitive compensation and benefits.

Job Details

- Job Title: EA to MD and Head of Corporate Strategy

- Industry: Advertising

- Function: Strategy

- Experience Required: 10-12 years

- Employment Type: Full Time

- Job Location: Mumbai

- CTC Range: Best in Industry

Preferred Skills: Strategy Implementation, Excellent Communication & Stakeholder Management, Variance and Trend Analysis, Strategic & Organisational Enablement, Execution & Follow-Through, Executive & Operational Support

Criteria:

Candidate has to come for Face to Face interview with the MD so consider candidates from Mumbai only. 

Need only MALE candidates for this role. 

It is more prople oriented role as compared to Finance role (70% EA and 30% Finance)

·       Candidate should be from Finance background 

·       10+ years of experience in Executive assistance with some Finance support, CEO/MD office, business transformation, or enterprise-level execution roles.

·       Candidate should be able to assist MD in all EA (Executive Assistant) related work requirement.. 

·       Proven experience working directly with senior leadership / CXO-level stakeholders.

·       Demonstrated ability to translate leadership vision into structured execution plans and drive cross-functional implementation.

·       Good experience in financial analysis, MIS, dashboards, budgeting, and variance tracking.

·       High-quality capability in preparing Board-level presentations, strategy documents, and review materials.

Job Description

We are looking for a high-potential individual who will virtually shadow the Managing Director, acting as the first port of call to translate leadership vision into clear execution plans and ensure those plans are actually put on the ground.

This role is not static. It is a role like an Amoeba. It includes expanding and contracting based on organisational needs, individual aptitude, and ownership. At times, the work will involve higher-order strategic and governance initiatives; at other times, it will require hands-on support to remove day- to-day bottlenecks from the MD’s life.

While most traditional secretarial work will be handled by another resource, parts of that support may be intertwined. The core objective is simple but demanding: free up management bandwidth while ensuring organisational priorities move from intent to execution.

Experience- 10 years plus

Reporting- Managing Director

Key Responsibilities

Strategic & Organisational Enablement

·       Get things done that are of organisation-wide importance, cutting across functions and hierarchies

·       Translate leadership vision into execution plans, tracking progress and driving follow-through

·       Coordinate with key leaders and department heads to ensure organisational decisions are implemented

·       Independently lead projects or workstreams end-to-end — from scoping and content creation to stakeholder management and delivery

·       Support the development of forward-looking strategy and enterprise-wide strategic initiatives (e.g., long-term investment or growth strategy)

·       Provide leadership on key strategic issues and opportunities in a consultative, cross- functional manner

Strategy, Planning & Analysis

·       Write presentations, action strategy documents, prepare review materials, and design new processes

·       Oversee industry, market, competitor, and financial analysis

·       Prepare company-level MIS, dashboards, and health reports

·       Manage budgets, quarterly variance analysis, and performance tracking

Leadership & Communication Support

·       Support appraisal systems, governance frameworks, and organisational processes Leadership & Communication Support

·       Draft, review, and send management communications of strategic importance

·       Communicate the firm’s strategy across the organisation and to key external stakeholders in coordination with Corporate Communications and Marketing

·       Attend next-level or leadership meetings on behalf of management where required

·       Collaborate with business unit leaders to gather inputs into the firm’s strategic direction and align their efforts to the overall plan

Execution & Follow-Through

·       Follow up with leadership and key staff to ensure decisions are executed

·       Track action items, dependencies, and timelines across strategic initiatives

·       Maintain records and documentation of a confidential and sensitive nature Executive & Operational Support

·       Organise and prepare for meetings, including logistics, documentation, and follow-ups

·       Manage the Managing Director’s schedule and calendar

·       Assist the MD with personnel-related questions and ad-hoc requirements

·       Act as a reliable buffer between leadership and day-to-day operational noise

Skills & Experience

Education & Experience

·       Graduate from a B+ grade management school (Finance) , OR Chartered Accountant

·       Similar experience in a strategy-adjacent, leadership support, or transformation role is preferred

·       Experience in a people-driven organisation is strongly preferred Core Skills

·       Excellent written and verbal communication skills

·       Strong time-management and attention to detail

·       High organisational and interpersonal effectiveness

·       Ability to multitask and operate in ambiguity

·       Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

·       Strong analytical and structured thinking ability

Personal Attributes

·       Go-getter, self-motivated, and ambitious — someone who wants to climb the corporate ladder quickly

·       Comfortable working closely with senior leadership

·       Ownership mindset with a bias toward action

·       Calm under pressure and resilient in a fast-moving environment

·       Trusted, discreet, and dependable

Job Details

- Job Title: Sr. System Test Engineer

- Industry: engineering

- Domain - Information technology (IT)

- Experience Required: 6-10 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Job Description

• Designation- Sr. System Test Engineer
• Qualifications: B.E./B.Tech Electrical / Instrumentation / Electronics / Mechatronics / MSc Electronics, Electrical
• Experience: 6-10 years.
• Location: Pune.
• Work Mode: Hybrid (1-day WFH, 4-days from Office)

A. Skills & Technologies:

Mandatory:

• PLC Programming in Ladder/Structured Text/Function blocks.
• Configuring and commissioning Servo Drives, VFDs & Inverters.
• Experienced in Motion Control Programming in PLC for servo drives.
• Experience in Robotic (Drive Groups, Multi-Axes) programming in PLC.
• Design and Commissioning experience for Machine automation and turnkey projects,
• (including but not limited to Factory Acceptance Test (FAT) / Site Acceptance Test (SAT)).
• Hands On with one or more Fieldbus technologies (like Ethernet/IP, PROFINET,
• EtherCAT, Ethernet PowerLINK, CAN, PROFIBUS, ControlNET, DeviceNET).
• Configuring of PLC Backplane IOs and Remote IOs on Fieldbus.

Desirable:

• Electrical Wiring Design for Control panels.
• Experience in Manual testing.

B. Behaviors:

• Good team player
• Open to learn new technologies.
• Agile in nature
• Self-motivated and proactive

C. Role and Responsibilities:

• Design and execute tests on complete automation system.
• Test motion, robotics related Function blocks in PLC code, before release to market.
• Analyze requirements, design PLC programs, write and execute system tests.
• Follow required test processes as defined by Lead/Manager.

Must-Haves

6years of Hands‑on experience in PLC programming.

6years of Hands‑on experience in configuring and commissioning Servo Drives and VFDs.

6years of Hands‑on experience in motion control programming in PLC for servo drives.

Good communication skills.

A strong “can‑do” attitude.

Willingness to learn.

Ability to work effectively in a team.

Bachelor's degree - B.E./B.Tech Electrical / Instrumentation / Electronics / Mechatronics / MSc Electronics, Electrical

Minimum of 2years of stability with each company

*******

Notice Period: Immediate to 30days.

Job Details

- Job Title: Sr. Python Automation Developer

- Industry: Engineering

- Domain - Information technology (IT)

- Experience Required: 7-9 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Job Description

• Designation – Python Automation Developer (Sr./ Advanced Sr.)

• Experience: 7 to 9 years.

• Qualifications: B.E./MCA//M.Sc./B.Sc.

• Location: Pune (Near Sangamwadi )

Skills & Technologies:

Mandatory:

• Experience using OOPs in Python/Java/C++/C# (If the candidate has experience in Java/C++/C#, he must be willing to learn Python and work in it)

• Good analytical, design, coding and debugging skills

• Good analytical and requirement of understanding skills.

• Good design patterns, frameworks & coding skills – able to translate requirements into design and able to translate design into fully functional & efficient code.

• English communication skills.

Desirable:

• Working experience on any defect management tool

• Working experience on GIT/SVN or any code repository management tool

• Development Using Eclipse IDE or equivalent IDE

Behaviors:

• Good team player

• Openness to learn new technologies.

• Self-motivated and proactive

• Should work with minimum supervision.

• Should be able to supervise juniors.

• Take ownership

Must-Haves

• 5.9 years of relevant experience using OOPs in Python/Java/C++/C#

(If the candidate has experience in Java/C++/C#, he must be willing to learn Python and work in it.)

• Good analytical, design, coding, and debugging skills

• Good analytical and requirement of understanding skills.

• Good design patterns, frameworks & coding skills – able to translate

requirements into design and able to translate design into fully functional & efficient code.

• English communication skills.

Description

As a Power Apps Developer, you will be at the forefront of crafting innovative, low‑code solutions that streamline business processes and empower end‑users across the organization. You will collaborate closely with functional analysts, business stakeholders, and fellow developers to translate complex requirements into intuitive, scalable applications on the Microsoft Power Platform. The role offers a dynamic environment where continuous learning is encouraged, providing access to the latest Power Apps features, Azure services, and integration techniques. You will contribute to a culture of knowledge sharing, participate in code reviews, and mentor junior team members, ensuring high‑quality deliverables that drive operational efficiency and measurable business impact.

Requirements:

• 5–15 years of experience developing enterprise‑grade solutions using Microsoft Power Apps, Power Automate, and Power BI.
• Strong proficiency in Canvas and Model‑Driven apps, Common Data Service (Dataverse), and integration with Azure services (e.g., Azure Functions, Logic Apps).
• Solid understanding of relational databases, SQL, and data modeling concepts.
• Experience with JavaScript, TypeScript, and RESTful APIs for extending Power Apps functionality.
• Excellent problem‑solving abilities, strong communication skills, and a collaborative mindset.
• Relevant certifications such as Microsoft Power Platform Developer Associate (PL‑400) are a plus.

Roles and Responsibilities:

• Design, develop, and deploy custom Power Apps solutions that meet business requirements and adhere to best practices.
• Create and maintain automated workflows using Power Automate to streamline repetitive tasks and improve efficiency.
• Integrate Power Apps with external systems via connectors, APIs, and Azure services to ensure seamless data flow.
• Perform performance tuning, debugging, and troubleshooting of applications to ensure optimal user experience.
• Collaborate with business analysts and stakeholders to gather requirements, provide technical guidance, and deliver prototypes.
• Conduct code reviews, enforce governance standards, and contribute to the development of a reusable component library.
• Stay updated with the latest Power Platform releases, evaluate new features, and recommend adoption strategies.
• Provide training and mentorship to junior developers and end‑users to foster platform adoption.

Must have skills

Power apps - 5 years

Microsoft Power Automate - 1 years

Nice to have skills

Canvas App Development and Scripting - 4 years

Canvas Apps Development - 4 years

SQL - 2 years

SharePoint APIs - 1 years

Power Fx - 2 years

C Sharp - 3 years

RESTful API - 2 years

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Details

- Job Title: Senior Account Executive (Inside Sales)

- Industry: SAAS

- Function: Sales/Business Development

- Experience Required: 5-8 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication Skills, SaaS Sales, lead generation, End to End Sales

Criteria:

6+ years of overall experience with 4 and more years in SaaS sales (mandatory)

Proven experience in inside sales / outbound sales, preferably in APAC markets.

Strong track record of owning end-to-end sales cycle (prospecting u2192 demo u2192 negotiation u2192 closure).

Strong experience in pipeline generation, opportunity management, and accurate forecasting.

Experience delivering product demos and articulating technical features & business value. 

Job Description

What will you create and do?

We are looking for a smart, well-spoken Account Executive with experience in the APAC markets to assist our company in expanding our customer base. The Account Executive’s responsibilities include promoting and selling company products by demonstrating the advanced technical functions of the product as well as its uses and benefits, understanding customer requirements & documenting the same, creating opportunities, submit proposals, negotiate & close deals. To be a successful Account Executive, you must have excellent communication, interpersonal, customer and closing skills. You should also demonstrate the ability to meet deadlines and have strong analytical skills.

Experience Range: Overall 6+ years, 4+ years in SaaS sales

Education Qualification: Graduation

What will qualify you for this role?

Essential:

● Planning and Organization – The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes

● Results Orientation – The ability to identify actions necessary to complete tasks and obtain results

● Goal Achievement – The overall ability to set, pursue, and attain achievable goals, regardless of obstacles or circumstances

● Flexibility – The ability to readily modify, respond to, and integrate change with minimal personal resistance

● Data Analysis – The ability to read and analyze data

● Customer Focus – Commitment to customer satisfaction.

Desired Skills:

● Interpersonal Skills

● Personal Accountability

● Diplomacy & Tact

● Self-Management

Key Responsibilities:

● Identify and develop new business through networking and prospecting techniques.

● Prepare and deliver customer presentations, including high-level solution overviews and/or demos.

● Understand customers’ business needs and challenges and position the relevant solutions that address those needs.

● Persuade potential buyers that a product or service best satisfies their needs in terms of quality, price, and service delivery while managing customer objections.

● Develop pipeline by using the company’s sales methodology and processes.

● Manage sales opportunities throughout the sales cycle.

● Strong outbound sales experience

● Ensure accurate and timely forecasting and reporting for management visibility.

● Strong knowledge of scientific and technical products.

● Excellent interpersonal skills.

● Create sales literature to promote company solutions, products, and services.

● Demonstrate the technical features and benefits of our products.

● Advise customers on technology upgrades and related products.

● Compose tender documents and customer proposals.

● Generate purchase orders and sales receipts.

● Maintain strong customer relations.

● Attend product training courses and seminars.

● Meet sales targets.