Sales Account Manager

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are seeking a highly skilled QA Salesforce Automation Engineer with 6+ years of experience to join our dynamic team in Bangalore. The ideal candidate will have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. This is a hybrid role, offering flexibility and a collaborative environment focused on delivering high-quality enterprise solutions.

Job Summary:

We are looking for a highly motivated Sales Executive to maintain and develop B2B customer relationships within the food ingredients segment, including Bakery, Protein, Snacks, Premix, Beverages, RTD, RTE, QSR, and online food businesses. The candidate will drive introductions of new ingredients and concepts to existing and new customers, ultimately growing the business in line with company sales policies.

Key Responsibilities:

1. Manage sales operations by exploring customer needs and requirements.
2. Align sales strategy with marketing approach, including product/market segmentation, pricing, positioning, and business drivers.
3. Continuously monitor market trends and competitors to provide value-added solutions.
4. Translate sales budgets into actionable objectives, focusing on customer centricity.
5. Take direct responsibility for sales targets and ensuring a superior customer experience.
6. Drive new business development through concept selling and build a robust project pipeline for ingredients.
7. Collaborate cross-functionally across the organization to create distinctive value.

Requirements / Skills:

• Strong understanding of B2B sales in the food ingredients or related industry.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and in a team, manage multiple accounts, and meet targets.
• Market awareness and strategic thinking to compete effectively.

Additional Notes:

• Freshers can apply for Mumbai location and New Delhi.
• Male candidates only.

Experience: 4 to 5 Years

Location: Bangalore, Pune, Gurgaon, Chennai, Bhopal, Jaipur

Work Mode: Hybrid (2-3 Days Work from Office)

Notice Period: Immediate joiners preferred

Note:Valid Passport is Mandatory

About the Role

We are looking for a highly skilled iOS Developer with 4-5 years of experience in developing and maintaining native iOS applications. The ideal candidate must be proficient in Swift and Objective-C, with a strong understanding of the iOS ecosystem, Apple's design principles, and performance optimization.

Key Responsibilities

• Develop and maintain advanced applications for the iOS platform.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Work on application lifecycle management, from concept through delivery and post-launch support.
• Integrate RESTful APIs and third-party libraries/services.
• Participate in code reviews, design discussions, and mentor junior team members when needed.

Required Skills

• Strong programming skills in Swift and Objective-C.
• In-depth knowledge of iOS frameworks such as UIKit, CoreData, CoreAnimation, etc.
• Experience with Xcode and Interface Builder.
• Solid understanding of MVVM/MVC design patterns.
• Experience in Auto Layout, Storyboard, and building UI with code.
• Good knowledge of memory management, multithreading, and performance tuning.
• Understanding of App Store submission process and Apple Human Interface Guidelines.
• Ability to write clean, well-documented, and maintainable code.

Mandatory Requirement

• Valid Passport is mandatory. Candidates must possess a valid passport at the time of application.

Why Join Us?

Join a fast-paced, innovation-driven environment where your ideas are valued and your contributions make a tangible impact. You'll collaborate with a passionate team working on global products, backed by a culture of learning, growth, and flexibility.

Data Scientist

Job Title: Data Scientist – Data and Artificial Intelligence

Location: Hyderabad

Job Type: Full-time

Company Description:

Qylis is a leading provider of innovative IT solutions, specializing in Cloud, Data & AI, 

and Cyber Security. We help businesses unlock the full potential of these technologies 

to achieve their goals and gain a competitive edge. Our unique approach focuses on 

delivering value through bespoke solutions tailored to customer specific needs. We are 

driven by a customer-centric mindset and committed to delivering continuous value 

through intellectual property accelerators and automation. Our team of experts is 

passionate about technology and dedicated to making a positive impact. We foster an 

environment of growth and innovation, constantly pushing the boundaries to deliver 

exceptional results. Website: www.qylis.com, LinkedIn: 

www.linkedin.com/company/qylis

Job Summary

We are an engineering organization collaborating directly with clients to address 

challenges using the latest technologies. Our focus is on joint code development with 

clients' engineers for cloud-based solutions, accelerating organizational progress. 

Working with product teams, partners, and open-source communities, we contribute to 

open source, striving for platform improvement. This role involves creating impactful 

solution patterns and open-source assets. As a team member, you'll collaborate with 

engineers from both teams, applying your skills and creativity to solve complex 

challenges and contribute to open source, while fostering professional growth.

Responsibilities

• Researching and developing production-grade models (forecasting, anomaly 

detection, optimization, clustering, etc.) for global cloud business by using 

statistical and machine learning techniques.

• Manage large volumes of data, and create new and improved solutions for data 

collection, management, analyses, and data science model development.

• Drive the onboarding of new data and the refinement of existing data sources 

through feature engineering and feature selection.

• Apply statistical concepts and cutting-edge machine learning techniques to 

analyze cloud demand and optimize data science model code for distributed 

computing platforms and task automation.

• Work closely with other data scientists and data engineers to deploy models that 

drive cloud infrastructure capacity planning.

• Present analytical findings and business insights to project managers, 

stakeholders, and senior leadership and keep abreast of new statistical / 

machine learning techniques and implement them as appropriate to improve 

predictive performance.

• Oversees the analysis of data and leads the team in identifying trends, patterns, 

correlations, and insights to develop new forecasting models and improve 

existing models.

• Leads collaboration among team and leverages data to identify pockets of 

opportunity to apply state-of-the-art algorithms to improve a solution to a 

business problem.

• Consistently leverages knowledge of techniques to optimize analysis using 

algorithms.

• Modifies statistical analysis tools for evaluating Machine Learning models. 

Solves deep and challenging problems for circumstances such as when model 

predictions are not correct, when models do not match the training data or the 

design outcomes when the data is not clean when it is unclear which analyses to 

run, and when the process is ambiguous.

• Provides coaching to team members on business context, interpretation, and the 

implications of findings. Interprets findings and their implications for multiple 

businesses, and champions methodological rigour by calling attention to the 

limitations of knowledge wherever biases in data, methods, and analysis exist.

• Generates and leverages insights that inform future studies and reframe the 

research agenda. Informs both current business decisions by implementing and 

adapting supply-chain strategies through complex business intelligence.

Qualifications

• M.Sc. in Statistics, Applied Mathematics, Applied Economics, Computer 

Science or Engineering, Data Science, Operations Research or similar applied 

quantitative field

• 7+ years of industry experience in developing production-grade statistical and 

machine learning code in a collaborative team environment.

• Prior experience in machine learning using R or Python (scikit / numpy / pandas / 

statsmodel).

• Prior experience working on Computer Vision Project is an Add on 

• Knowledge on AWS and Azure Cloud.

• Prior experience in time series forecasting.

• Prior experience with typical data management systems and tools such as SQL.

• Knowledge and ability to work within a large-scale computing or big data context, 

and hands-on experience with Hadoop, Spark, DataBricks or similar.

• Excellent analytical skills; ability to understand business needs and translate 

them into technical solutions, including analysis specifications and models.

• Experience in machine learning using R or Python (scikit / numpy / pandas / 

statsmodel) with skill level at or near fluency.

• Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid 

knowledge of theory and practice.

• Practical and professional experience contributing to and maintaining a large 

code base with code versioning systems such as Git.

• Creative thinking skills with emphasis on developing innovative methods to solve 

hard problems under ambiguity.

• Good interpersonal and communication (verbal and written) skills, including the 

ability to write concise and accurate technical documentation and communicate 

technical ideas to non-technical audiences.

Immediate Joiner Preferred

The job is applicable only for Mumbai-based candidates.

Digital Marketing Agency Experience preferred.

I. YOUR ROLE

Driving business objectives for the agency’s clientele through Paid marketing activities.

II. YOUR RESPONSIBILITIES

• Monitoring, Auditing and Executing Campaigns on Google display/search Ads, Facebook, and Instagram ads
• Ensuring campaign performance and identifying insights to drive incremental results.
• Collaborate with the Account Manager and creative teams for campaign planning.
• Drive positive curiosity and a hunger for learning and new ideas through the team.
• Initiate and drive case study creation that can be nominated for awards, post completion of noteworthy campaigns.
• Build trust with clients’ POCs and Digital Leads.
• Ability to represent the agency in account reviews and performance meetings
• Assisting the team in pitching for new business.
• Auditing Ad accounts of prospects and identifying opportunities for performance improvement.
• Deliver volume, quality leads , TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising)

III. ABOUT YOU

- Professional / Academic Requirements

• 2+ years of relevant work experience in Paid media
• A Degree in Engineering, Marketing, Advertising, Communication or another relevant field

- Technical Requirements

• Expert level command over Google Ads, Facebook/Instagram ads
• Exposure to multiple verticals like eCommerce, BFSI, Realty, Travel, etc.
• Proficient at Google Analytics, Apps-flyer, Similar web, Adobe solutions, etc.
• Master of decoding trends and analytics from data
• Proficient with the MS Office Software (PowerPoint, Excel)
• Superior communication and presentation skills
• Creative & Strategic thinking
• Up-to-date on creative and market trends

Embedded developer -

Experience: 5-7 Years

Skill: -

Strong Embedded C/C++ developer

Job Description :

- We are looking to hire a skilled Magento Developer to build and maintain our eCommerce websites.

- As a Magento Developer, you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Responsibilities

• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Updating website features and security patches.

Requirements:

• Must have the ability to develop Magento Modules and Customization, Extension Development.
• Experience: 5+ Years of relevant industry experience.
• Demonstrable knowledge of API integration, Payment Gateways, Shipping etc
• Full understanding of the Magento themes and templating systems.
• Strong understanding of Performance Tuning, Browser Compatibility, SEO Practices, and Version Control.
• Proven software development experience in PHP
• Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
• Good knowledge of relational databases, version control tools and developing web services
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• BS/MS degree in Computer Science, Engineering or a related subject