TopGrep Tech Private Limited

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

1.  Manage the procurement of IT systems.
2.  Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
3.  Prepare and manage the IT infrastructure budget and account for IT fixed assets.
4.  Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools.  Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
5.  Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

1.  Direct daily maintenance to ensure maximum reliability and minimum service interruption
2.  Manage installation of required updates on infrastructure and client systems
3.  Maintain core services
4.  Recommend and implement changes and system enhancements to improve the network

Client platforms

1.  Set up, install and maintain desktops and laptops in the school
2.  Ensure standard configurations across the deployed systems
3.  Directly and with third party vendors manage the repair and servicing of equipment
4.  To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

1.  Ensure all software is properly licensed
2.  Manage the installation and upgrade schedules for educational and business software
3.  Provide technical support for school management, accounting and educational software
4.  Assist the teaching staff in identifying and integrating educational software available in India  and internationally

IT security

1.  Ensure all LANs and VPNs are secure from both electronic and physical intrusion
2.  Review and maintain a proper level of access and password control
3.  Ensure data integrity through routine database scans
4.  Establish a disaster recovery plan
5.  Guarantee network data is backed up on a daily basis

Reprographics

1.  Work with third party vendors to ensure the reprographics equipment runs smoothly
2.  Provide technical support as needed

Audio/ visual equipment

1.  Maintain the school’s inventory of audio/ visual equipment
2.  Assist in the installation and setup of equipment as needed

IT training and help desk support

1.  Provide training for both educational and business applications as needed
2.  Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
3.  Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues  

New facility development

1.  With the Project Manager, develop IT infrastructure plans and budgets
2.  Prepare IT and telecom cabling plans
3.  Identify hardware and software requirements
4.  Manage purchasing, installation and servicing of equipment with third party vendors
5.  Conduct infrastructure and product testing
6.  Manage IT handover and acceptance procedures

General requirements

1.  Maintain an inventory of all IT, audio/ visual equipment and licenses
2.  Ensure consistent documentation of the operating environment
3.  Develop the annual IT plan and budget with the Head of Technology
4.  Evaluate and set standards for hardware and software
5.  Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
6.  Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

1.  Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
2.  Minimum 5 years experience with IT infrastructure budgets and cost management
3.  Minimum 5 years experience supervising professional IT personnel
4.  Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
5.  Strong personal skills to communicate directly with end users in sometimes tense situations
6.  Bachelors degree in computer science, information systems or related computer field
7.  Strong to Fluent written and verbal English
8.  Strong initiative, integrity and good judgment
9.  Fast problem solving skills in new situations
10.  Ability to handle multiple tasks simultaneously 

Desire experience of leading and managing I.T. based projects and vendor management

  IT systems and operations management experience

   Microsoft Windows OS, Microsoft Server and related technologies

  Network management experience including LAN/ WAN/ VPN

  Open Directory and/or Active Directory management experience

  Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

1+ years of experience in a customer-facing technical support role.

Hands-on experience with *Zendesk* and *Jira* for managing and tracking issues.

Proficiency with *API testing tools like Postman*.

Experience writing clear and actionable *Root Cause Analysis (RCA)* documents.

Strong understanding of *SLA management* and escalation workflows.

Excellent communication skills with the ability to translate technical jargon into simple language.

Familiarity with cloud platforms or server-side troubleshooting is a plus, creating troubleshooting guide etc

Willingness to work in a *24/7 on-call rotation* as needed.

Job Description:

We are seeking a skilled .NET Developer with hands-on experience in MongoDB to design, develop, and maintain high-performance applications. The ideal candidate will have strong expertise in .NET Core/.NET 6+, C#, and NoSQL databases (MongoDB), along with a solid understanding of microservices architecture and cloud platforms.

Key Responsibilities:

• Design, develop, and maintain scalable, .NET applications using C# and .NET Core/.NET 6+.
• Work with MongoDB to design efficient data models and optimize queries.
• Develop and integrate RESTful APIs and microservices.
• Implement best practices for performance tuning, security, and scalability.
• Collaborate with frontend developers (React) to ensure seamless integration.
• Write clean, maintainable, and testable code.
• Troubleshoot and debug applications to resolve issues.
• Work in an Agile/Scrum environment, participating in sprint planning and code reviews.
• Deploy applications on Azure/AWS (or other cloud platforms).

Required Skills & Qualifications:

• 2+ years of experience in .NET development (C#, .NET Core/.NET 6+).
• Strong experience with MongoDB (schema design, aggregation pipelines, indexing).
• Proficiency in Entity Framework Core or other ORMs.
• Experience with REST APIs, microservices, and cloud platforms (Azure/AWS).
• Knowledge of Docker, Kubernetes, and CI/CD pipelines is a plus.
• Familiarity with message brokers (RabbitMQ, Kafka) is desirable.
• Strong understanding of OOP, design patterns, and clean code principles.
• Experience with unit testing (xUnit/NUnit/Moq).
• Good problem-solving skills and ability to work in a collaborative team.
• GraphQL experience/exposure would be a plus

Javascript, Callback, Async, Promise, Experience in writing restful APIs, Javascript, Nodejs, ReactJs, MySQL.

Immediate Joiner

Backend (Primary Focus) ● Strong knowledge and experience in Object-Oriented Programming (OOP) concepts. ● Strong understanding of Java, Spring Boot, and REST API development. ● Experience in Test-Driven Development (TDD) with Spring Boot. ● Proficiency in developing APIs using Redis and relational databases (MySQL preferred). ● Strong understanding of the AWS cloud platform, with experience using services like S3, Lambda. ● Good understanding of code versioning tools (Git) and bug-tracking systems (JIRA, etc.). ● Knowledge of DocumentDB or any other NoSQL document database is a plus. Frontend (Good to Have / Preferred for Full-Stack Evaluation) ● Hands-on experience with React.js, including state management (e.g., Redux, Context API). ● Experience with modern UI development, including CSS frameworks (Tailwind, Material-UI, Bootstrap, etc.). ● Understanding of REST API integration and handling API calls efficiently in React. ● Familiarity with component-driven development and frontend testing (e.g., Jest, React Testing Library).

Looking for 3 years exp SDET - Java Selenium, API Automation, rest assured, Jmeter Writing data driven functional testscripts using java selenium Writng scripts for API automation with RestAssured Enterprise grade test frameworks, test automation and CI/CD Immediate joiner, Location: Bangalore Work from office.

Please apply with NoticePeriod:

CTC:

ECTC:

Work from office(Y/N):

Location Bangalore (Y/N):