Growing Stars Consulting Private Limited

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Job Title: Business Development Associate

Location: Mohali

Job Type: Full-Time

Key Responsibilities:

• Make outbound sales calls to prospective customers.
• Clearly explain product features and benefits to clients.
• Generate interest and convert leads into successful sales.
• Maintain accurate call records and update customer details.
• Achieve daily, weekly, and monthly sales targets.
• Provide excellent customer service and handle queries professionally.

Eligibility Criteria:

• Education: Minimum 12th pass; Graduates and above are eligible.
• Freshers and experienced candidates are welcome to apply.

Required Skills:

• Ability to speak, read, and type in English.
• Good communication and interpersonal skills.
• Confident, energetic, and target-oriented personality.
• Basic computer knowledge.

Compensation

Salary: ₹12,000 – ₹17,000 per month (based on skills and experience).

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

Job Role: Tax Operations Associate

Location: Gurugram (Onsite)

Shift: Rotational Shift | 5 Days Working | Rotational Week Offs

Employment Type: Full-time

Experience: Minimum 6 months of relevant experience

Education: Graduate or Undergraduate

Benefits: Both-side cab facility

Job Overview:

We are hiring a detail-oriented professional to support backend operations in tax compliance, documentation, and statutory reporting.

Key Responsibilities:

• Ensure timely and accurate filing of GST, TDS/TCS, and Income Tax returns

• Prepare tax computations, reconciliations, and compliance reports

• Maintain documentation and assist during statutory, internal, and tax audits

• Monitor TDS/TCS deductions, deposits, and Form 16/16A generation via TRACES

• Handle tax notices, queries, and compliance issues in coordination with consultants

• Ensure adherence to updated tax laws, regulations, circulars, and internal SOPs

Job Role: Wealth Management Associate.

Job Location: Gurugram (Onsite)

Job Type: Full Time.

Relevant Experience:

• Minimum 6 months experience in wealth management operations, equity research, or investment advisory support.
• Exposure to equities, ETFs, mutual funds, and crypto instruments.
• Experience in portfolio analysis, market research, and client reporting.
• Familiarity with corporate actions, dividends, NAV movements, and financial statements.
• Experience working with RM teams / PMS / AIF setups preferred

Key Skills:

• Capital markets & investment products knowledge
• Equity & fund analysis
• Financial statement analysis
• Advanced Excel & MIS
• NISM certification preferred

Job Role: Trade Operations Associate

Job Location: Gurugram (Onsite)

Job Type: Full Time.

Relevant Experience:

• Minimum 6 months experience in trading operations / OMS / EMS support.
• Exposure to trading platforms, exchange connectivity, order management systems.
• Experience handling connectivity issues, order failures, or trading incidents.
• Familiarity with UAT testing, system upgrades, API/FIX connectivity

Key Skills:

• Trading systems & market infrastructure knowledge
• OMS/EMS & FIX protocol
• Incident management
• System monitoring & reporting
• Risk controls & SOP adherence

Job Role: Asset Servicing Associate

Job Location: Gurugram (Onsite)

Job Type: Full Time.

Relevant Experience:

• Minimum 6 months experience in asset servicing or corporate actions processing.
• Exposure to dividends, bonuses, rights, mergers, splits, buybacks.
• Experience coordinating with custodians, NSDL/CDSL, brokers.
• Knowledge of entitlement processing and reconciliation

Key Skills:

• Corporate actions lifecycle
• Reconciliation & exception handling
• Excel & MIS reporting
• Documentation & regulatory compliance
• Stakeholder coordination

Job Role: Clearing & Settlement Associate.

Job Location: Gurugram (Onsite)

Job Type: Full Time.

Relevant Experience:

• Minimum 6 months experience in clearing & settlement or trade operations
• Hands-on exposure to T+1 / T+2 settlement cycles
• Experience with brokers, custodians, clearing corporations, exchanges (NSE/BSE)
• Knowledge of reconciliations, settlement breaks, exception handling

Key Skills:

• Trade lifecycle knowledge
• Clearing & settlement processes
• Reconciliation & break resolution
• Excel & MIS reporting
• Regulatory & NISM compliance awareness

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs