Growing Stars Consulting Private Limited

Job Title: Team Leader

Location: Jaipur

Shift: 9:00 AM – 8:00 PM (Day Shift)

We are hiring experienced professionals with strong sales expertise and leadership skills to manage and motivate our outbound sales team in Jaipur.

Requirements:

• Excellent communication & interpersonal skills
• Outbound sales experience preferred
• Strong sales background (highly desirable)
• Minimum 1 year of team handling experience

Key Responsibilities:

• Lead, mentor, and motivate the sales team to achieve targets
• Monitor performance and provide actionable feedback
• Ensure adherence to sales processes & quality standards
• Handle escalations and resolve customer issues
• Prepare reports on team performance
• Train and guide new members for better productivity

Hiring Update | Business Development Executive – Jaipur

Growing Stars Consulting Private Limited is currently hiring for the role of Business Development Executive for a leading Sales Process (Blended – Voice and Chat).

Location: Jaipur (Work from Office)

Salary Package: Up to ₹6 LPA

Shifts: Rotational shifts with rotational offs

Cab Facility: Provided during odd hours

Eligibility Criteria:

• Minimum 2+ years of experience in Sales (B2C/B2B/Inside Sales)
• Excellent verbal and written communication skills in English
• Open to Graduates and Undergraduates
• Must be comfortable with both *Voice and Chat-based interaction*
• Ability to work in a target-driven environment

Roles and Responsibilities:

• Engage with potential customers through voice and chat to understand their requirements
• Promote and explain services to convert leads into sales
• Build and maintain strong customer relationships
• Achieve monthly sales targets and performance metrics
• Maintain accurate records of calls, leads, and customer interactions
• Collaborate with internal teams to ensure smooth onboarding and support

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Looking For a Business Development Associate (Desk Job | Hot Leads | No Field Work)

Location: Gurugram

Experience Required: 0-2 years of experience.

Incentives: Up to ₹15,000 per month

We are looking for a Business Development Associate to join our team in a full-time desk-based role. This is not a field job. You will be working with a steady flow of hot leads and converting them through effective communication and follow-ups.

Key Requirements:

• Strong proficiency in spoken English
• Previous experience in sales or telecalling
• Ability to engage customers and close deals over the phone
• This is an excellent opportunity for candidates who are goal-driven and want to build a career in sales without the challenges of field work.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development