Growing Stars Consulting Private Limited

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Job Role: Sales Consultant (Outbound Process)

Location: Noida, Uttar Pradesh | Employment Type: Full-Time

About the Role

We are seeking an experienced Sales Consultant (Outbound Process) to drive revenue growth by engaging with potential clients, managing the full sales cycle, and achieving defined targets. The role involves handling qualified leads from the Telemarketing team, making outbound calls (dialer/manual), and ensuring seamless agreement signings.

Key Responsibilities

• Convert qualified leads into successful closures through outbound calls.
• Manage end-to-end sales processes, including agreement formalities.
• Build and maintain strong client relationships with timely follow-ups.
• Consistently achieve sales targets and report on performance.

Qualifications

• Minimum 12th pass; graduates preferred.
• At least 1 year of outbound sales experience in the US market.
• Strong communication, negotiation, and client-handling skills.

Work Schedule

• US EST working hours (with Daylight Saving adjustments).
• Flexibility to work weekends as required.

Compensation & Benefits

• Salary: Up to ₹42,000 per month + performance-based incentives.
• Complimentary two-way cab service (within 30 km) or ₹3000 travel allowance.
• Annual increments, appraisals, and growth opportunities.
• Supportive and collaborative work environment.

Job Title: Team Leader

Location: Jaipur

Shift: 9:00 AM – 8:00 PM (Day Shift)

We are hiring experienced professionals with strong sales expertise and leadership skills to manage and motivate our outbound sales team in Jaipur.

Requirements:

• Excellent communication & interpersonal skills
• Outbound sales experience preferred
• Strong sales background (highly desirable)
• Minimum 1 year of team handling experience

Key Responsibilities:

• Lead, mentor, and motivate the sales team to achieve targets
• Monitor performance and provide actionable feedback
• Ensure adherence to sales processes & quality standards
• Handle escalations and resolve customer issues
• Prepare reports on team performance
• Train and guide new members for better productivity

Hiring Update | Business Development Executive – Jaipur

Growing Stars Consulting Private Limited is currently hiring for the role of Business Development Executive for a leading Sales Process (Blended – Voice and Chat).

Location: Jaipur (Work from Office)

Salary Package: Up to ₹6 LPA

Shifts: Rotational shifts with rotational offs

Cab Facility: Provided during odd hours

Eligibility Criteria:

• Minimum 2+ years of experience in Sales (B2C/B2B/Inside Sales)
• Excellent verbal and written communication skills in English
• Open to Graduates and Undergraduates
• Must be comfortable with both *Voice and Chat-based interaction*
• Ability to work in a target-driven environment

Roles and Responsibilities:

• Engage with potential customers through voice and chat to understand their requirements
• Promote and explain services to convert leads into sales
• Build and maintain strong customer relationships
• Achieve monthly sales targets and performance metrics
• Maintain accurate records of calls, leads, and customer interactions
• Collaborate with internal teams to ensure smooth onboarding and support

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Looking For a Business Development Associate (Desk Job | Hot Leads | No Field Work)

Location: Gurugram

Experience Required: 0-2 years of experience.

Incentives: Up to ₹15,000 per month

We are looking for a Business Development Associate to join our team in a full-time desk-based role. This is not a field job. You will be working with a steady flow of hot leads and converting them through effective communication and follow-ups.

Key Requirements:

• Strong proficiency in spoken English
• Previous experience in sales or telecalling
• Ability to engage customers and close deals over the phone
• This is an excellent opportunity for candidates who are goal-driven and want to build a career in sales without the challenges of field work.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development