Lynx Technologies LLC

About the Role

We are hiring a Printer Sales & Support Executive to handle inbound/outbound customer interactions for USA & Canada-based clients. The ideal candidate should have a blend of sales skills, printer knowledge, and basic IT/OS troubleshooting abilities.

You will be responsible for printer sales, upselling, customer support, remote troubleshooting, and coordinating onsite visits when required.

This is a US process role, so night shift availability is mandatory.

Key Responsibilities

Sales & Upselling

• Respond to customer inquiries and recommend the right home or business printers.
• Promote compatible cartridges, toners, AMC plans, and related accessories.
• Achieve monthly sales and revenue targets.
• Provide product comparisons (HP, Canon, Brother, Epson, etc.) and guide customers in selecting the best solution.
• Handle inside sales via phone, email, chat, and CRM.

Technical Support

• Provide remote troubleshooting for printer issues (USB/WiFi connection, driver installation, print quality, paper jam, etc.).
• Assist in setting up printers on Windows, macOS, and mobile devices.
• Guide customers through warranty processes, replacements, and repairs.
• Coordinate onsite technician visits when required (USA/Canada customers).
• Document all support interactions in CRM/ticketing tools.

Customer Handling

• Maintain strong communication with clients, ensuring quick resolution and high satisfaction.
• Work professionally with international clients (USA & Canada).
• Handle both sales and support conversations with confidence.

Required Skills

Technical Skills

• Good understanding of HP Printers (Inkjet, LaserJet, All-in-One).
• Basic knowledge of Canon, Epson, Brother, and other brands.
• Knowledge of home and office printer troubleshooting.
• Understanding of computer operating systems (Windows, macOS).
• Ability to guide customers through installations and configurations remotely.

Sales Skills

• Strong persuasion and communication skills.
• Ability to upsell relevant printer products and services.
• Comfortable handling inbound and outbound calls.

Soft Skills

• Excellent English communication.
• Problem-solving mindset.
• Ability to adapt to US/Canada work culture.
• Willingness to work night shifts.

Preferred (Good to Have)

• Experience in US/Canada tech-support or BPO processes.
• Knowledge of ticketing tools (Freshdesk, Zendesk, Zoho Desk).
• Experience selling hardware or IT services.
• Understanding of remote diagnostic tools.

Shift Details

• US Shift – Night Shift Required (India Time)
• 5 or 6-day work week (customizable as per your company policy)

Why Join Us?

• Work with international customers (USA & Canada)
• Fast-growing IT & services company
• Performance-based incentives
• Opportunity to grow into Team Lead / Sales Manager roles
• Friendly work culture with strong learning opportunities

Compensation

• ₹15,000 – ₹60,000 per month depending on experience
• Incentives based on sales performance

Application Requirements

• Updated resume
• Immediate joiners preferred
• Willingness to work night shifts

We are building an advanced, AI-driven multi-agent software system designed to revolutionize task automation and code generation. This is a futuristic AI platform capable of:

✅ Real-time self-coding based on tasks  

✅ Autonomous multi-agent collaboration  

✅ AI-powered decision-making  

✅ Cross-platform compatibility (Desktop, Web, Mobile)  

We are hiring a highly skilled **AI Engineer & Full-Stack Developer** based in India, with a strong background in AI/ML, multi-agent architecture, and scalable, production-grade software development.

### Responsibilities:

- Build and maintain a multi-agent AI system (AutoGPT, BabyAGI, MetaGPT concepts)  

- Integrate large language models (GPT-4o, Claude, open-source LLMs)  

- Develop full-stack components (Backend: Python, FastAPI/Flask, Frontend: React/Next.js)  

- Work on real-time task execution pipelines  

- Build cross-platform apps using Electron or Flutter  

- Implement Redis, Vector databases, scalable APIs  

- Guide the architecture of autonomous, self-coding AI systems  

### Must-Have Skills:

- Python (advanced, AI applications)  

- AI/ML experience, including multi-agent orchestration  

- LLM integration knowledge  

- Full-stack development: React or Next.js  

- Redis, Vector Databases (e.g., Pinecone, FAISS)  

- Real-time applications (websockets, event-driven)  

- Cloud deployment (AWS, GCP)  

### Good to Have:

- Experience with code-generation AI models (Codex, GPT-4o coding abilities)  

- Microservices and secure system design  

- Knowledge of AI for workflow automation and productivity tools  

Join us to work on cutting-edge AI technology that builds the future of autonomous software.

We’re building a powerful, AI-driven communication platform — a next-generation alternative to RingCentral or 8x8 — powered by OpenAI, LangChain, and SIP/WebRTC. We're looking for a Full-Stack Software Developer who’s passionate about building real-time, AI-enabled voice infrastructure and who’s excited to work in a fast-moving, founder-led environment.

This is an opportunity to build from scratch, take ownership of core systems, and innovate on the edge of VoIP + AI.

What You’ll Do

• Design and build AI-driven voice and messaging features (e.g. smart IVRs, call transcription, virtual agents)
• Develop backend services using Python, Node.js, or Golang
• Integrate OpenAI, Whisper, and LangChain with real-time VoIP systems like Twilio, SIP, or WebRTC
• Create scalable APIs, handle call logic, and build AI pipelines
• Collaborate with the founder and early team on product strategy and infrastructure
• Participate in occasional in-person strategy meetings (Delhi, Bangalore, or nearby)

Must-Have Skills

• Strong programming experience in Python, Node.js, or Go
• Hands-on experience with VoIP/SIP, WebRTC, or tools like Twilio, Asterisk, Plivo
• Experience integrating with LLM APIs, OpenAI, or speech-to-text models
• Solid understanding of backend design, Docker, Redis, PostgreSQL
• Ability to work independently and deliver production-grade code

Nice to Have

• Familiarity with LangChain or agent-based AI systems
• Knowledge of call routing logic, STUN/TURN, or media servers (e.g. FreeSWITCH)
• Interest in building scalable cloud-first SaaS products

Work Setup

• 🏠 Remote work (India-based, must be reachable for meetings)
• 🕐 Full-time role
• 💼 Direct collaboration with founder (technical)
• 🧘‍♂️ Flexible hours, strong ownership culture