EaseMyTrip.com

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Job Title: Software Testing Engineer

Location: Noida

Experience Required: 2–7 Years

About the Role

As a Software Testing Engineer at EaseMyTrip.com, you will play a key role in ensuring the quality and reliability of our software products. You will design and execute test strategies, identify bugs, and ensure error-free releases that enhance customer experience.

Role & Responsibilities

1. Quality Assurance Oversight – Evaluate and monitor software QA practices to maintain product integrity and stability.
2. Test Documentation – Create clear, concise, and comprehensive test plans, test cases, and test scripts.
3. Testing Execution – Perform black box, functional, regression, and automation testing to validate product performance.
4. API Testing – Conduct API testing using Postman and ensure seamless system integration.
5. Automation Expertise – Work with Katalon Studio and other automation tools to build, run, and maintain test scripts.
6. Bug Tracking – Identify, log, and track defects across testing stages using JIRA.
7. Test Coordination – Estimate, prioritize, and manage testing activities in alignment with Agile/Scrum methodologies.
8. SQL Testing – Use SQL queries for data validation and backend testing.
9. Process Improvement – Continuously refine QA processes and suggest improvements for product quality.
10. Cross-Functional Collaboration – Work closely with developers, business analysts, and product teams to ensure smooth releases.

Preferred Candidate Profile

• Strong hands-on experience with Katalon Studio (mandatory).
• Proficient in API testing using Postman.
• Experience with Agile/Scrum methodologies.
• Familiarity with JIRA for defect tracking and project management.
• Good knowledge of SQL for database testing.
• Excellent problem-solving, analytical, and documentation skills.
• Strong communication skills to collaborate across technical and non-technical teams.
• Proactive, detail-oriented, and passionate about continuous learning in QA.

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

About the Role

We are seeking a highly organized and detail-oriented HR Operations Specialist to join our team. The

ideal candidate will possess a strong understanding of HR processes and regulations, with proficiency

in various HR tasks including offer letter generation, promotion management, appraisal processing,

and department change documentation. Additionally, the candidate should demonstrate expertise in

Excel, file maintenance, and knowledge of Provident Fund (PF) and Employee State Insurance

Corporation (ESIC) workings.

Responsibilities:

 Generate offer letters, letters of agreement (LOA), promotion letters, appraisal documents,

department change letters, and other HR-related correspondences.

 Proficiently utilize Excel for data analysis and reporting purposes.

 Maintain both digital and hard copy files ensuring accuracy, confidentiality, and compliance

with company policies and legal regulations.

 Utilize HRMS software for various HR operations including employee data management,

leave management, and payroll processing.

 Handle the breakdown of Cost to Company (CTC) and upload CTC breakup accurately.

 Serve as an onboarding expert, ensuring seamless integration of new hires into the

organization.

 Manage vendor relationships for HR-related services, ensuring timely delivery and adherence

to service level agreements.

 Oversee attendance management processes, including monitoring and reporting on

attendance records, leave balances, and attendance policy compliance.

 Maintain knowledge of PF and ESIC workings, ensuring compliance with regulations and

timely submission of required documentation.

Qualifications:

 Bachelor's degree in Human Resources, Business Administration, or related field.

 Proven experience in HR operations, preferably in a fast-paced environment.

 Strong proficiency in Microsoft Excel and other MS Office applications.

 Familiarity with HRMS software and its functionalities.

 Excellent organizational and time management skills.

 Ability to handle sensitive information with confidentiality and discretion.

 Strong communication and interpersonal skills.

 Detail-oriented with a commitment to accuracy.

 Knowledge of labor laws and regulations pertaining to PF, ESIC, and other HR-related matters

is preferred.

Job Title: Generative AI Engineer

 Company: EaseMyTrip.com

 Location: On site - Gurgaon (Sec - 32)

 Experience: 5+ Years

About the Role

EaseMyTrip.com is looking for a talented Generative AI Engineer to help build the future of travel technology. You will work at the intersection of AI, backend systems, and frontend interfaces, crafting intelligent solutions using LLMs, scalable Python APIs, and interactive UIs with React JS.

Join us to create conversational travel assistants, automate customer experiences, and deliver cutting-edge features powered by GPT-4, LangChain, and more.

 Key Responsibilities

 Build and integrate Large Language Models (LLMs) like GPT-4, Claude, or Mistral into real-world travel solutions.

 Design prompt engineering pipelines and implement RAG (Retrieval-Augmented Generation) workflows.

 Develop and maintain secure, scalable backend services using FastAPI or Django.

 Create dynamic frontend interfaces and dashboards using React JS

 Deploy AI models and services on AWS, GCP, or Azure with containerization and CI/CD.

 Implement NLP features such as entity recognition, summarization, and sentiment analysis.

 Work with relational and NoSQL databases like PostgreSQL or MongoDB.

 Collaborate with cross-functional teams including design, product, and data.

 Requirements

 5+ years of backend development experience, with at least 2 years working with LLMs/NLP

Strong Python programming skills

Hands-on experience with React JS for front-end development

 Experience building APIs using FastAPI or Django

 Familiarity with LangChain, Hugging Face, and OpenAI APIs

 Knowledge of cloud platforms and serverless architecture

 Problem-solving mindset and a deep passion for AI innovation.

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

We are hiring for Corporate Ticketing (Male)

Location- Noida-Sec- 63

Experience- 3+ Yrs

Should be comfortable for Night Shifts

Preferred candidates from Travel agencies with good communication skills.

Required:

●  Possess in-depth knowledge of GDS systems, specifically Galileo and sabre only

●  Demonstrate proficiency in managing both international and domestic ticketing operations.

●   Strong knowledge of city codes, airport codes, and airline hubs.

●   Excellent communication skill in both written and verbal formats

●   Willingness to work in rotational shifts, including nights and weekends

We’re looking for a HR Executive(Female) – Operations to join our growing team in Noida

✨ What you’ll do:

Welcome & onboard new joiners

Manage employee documentation

Support insurance onboarding

Handle smooth exit formalities

✨ What we’re looking for:

6 months – 1 year experience in HR

Freshers with HR internship experience are welcome!

Should have basic knowledge of PF/ESIC, HR operarions.

💰 Salary: ₹19,500 CTC in Hand 15000 Monthly

📍 Location: Noida-Sec-63

Shift- 10 to 7 PM 6 Days.

Preferred who can Join Immediately

If you’re passionate about HR and eager to grow, this could be your next big step!

About the role

We are looking for a person who has an understanding of various destinations and tour sales

packages. We are seeking a dynamic and results-oriented Holiday Domestic and International

Sales professional to drive revenue growth and customer satisfaction during peak holiday

seasons. This role will involve managing and executing sales strategies for both domestic and

international markets, focusing on maximizing sales opportunities and exceeding targets.

Roles & Responsibilities

1. Actively engage with customers to understand their needs and preferences, providing exceptional

customer service.

2.Utilize effective sales techniques, including product demonstrations, presentations, and

negotiations, to close deals

3.Develop and implement comprehensive sales strategies for the holiday season, aligned with

overall business objectives.

4. Identify target markets, analyse market trends, and develop tailored sales approaches to maximize

revenue potential.

5. Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.

6.Provide exceptional customer service throughout the sales process and post-booking.

7.Build and maintain strong customer relationships.

Product Knowledge & Market Awareness:

1. Maintain a comprehensive understanding of our domestic and international holiday

packages, including destinations, accommodations, and activities.

2. Stay updated on travel industry trends, competitor offerings, and destination information.

3. Participate in training sessions and product presentations to enhance product knowledge.

Administrative & Reporting:

1. Accurately record and manage customer information and sales data in our CRM system.

2. Prepare and process booking confirmations, invoices, and other relevant documents.

3. Provide regular sales reports and updates to the sales manager.

4. Handle customer feedback and resolve any issues or complaints in a timely and professional

manner.

5. Coordinate with operations and other departments to ensure smooth travel arrangements.

Targeting and lead generation:

1. Utilize social media and other digital tools to generate leads.

2. Attending travel fairs and other events to promote products.

3. Work with marketing team on promotions and campaigns.

Requirements:

 Bachelor’s degree in travel related domain

 Candidate should have knowledge of travel industry

 Excellent business development and client acquisition skills

 Exceptional negotiation and closing skills

 Proficiency in maintaining databases and preparing reports

 Strong interpersonal and communication skills, with the ability to build relations with clients