EaseMyTrip.com

Key Responsibilities:

Conduct internal audits for PCI DSS, ISO 27001/9001, SOC 2, GDPR, HIPAA

Plan & manage audit schedules

Evaluate systems, processes & controls

Prepare audit reports & maintain documentation

Collaborate with IT, Security, Legal & Ops on remediation

Provide compliance training & support

Liaise with external auditors & ensure audit readiness

Improve audit tools & stay updated on compliance changes

Skills & Qualifications:

Strong knowledge of PCI DSS, ISO standards, SOC 2

Familiar with audit tools, risk assessments & IT basics

2–5 years in audit/compliance roles

Experience with internal & external audits

Excellent analytical & communication skills

Preferred Certifications (Optional):

CISA | CISM | ISO 27001 Lead Auditor | CRISC

Why Join Us?

Supportive, collaborative environment

Growth opportunities & certifications

Work on high-impact compliance projects.

Job Title: Hotel Operations Executive

Location: Gurgaon (Sector 32)

Shifts: Rotational

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

We are looking for Hotel Operations (Male candidate)

Location- Gurugram- Sec-32

Rotational Shifts (6 days working)

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

Designation: Social Media Executive

Department: Marketing

Job Location: Noida

Roles & Responsibilities:

• Take care of content scheduling and posting on EMT and group social media channels.
• Research trending topics for social media content.
• Maintain a content calendar for all the social media handles under your management.
• Write, edit, and proofread content for social media creatives.
• Have a knack for wordplay, puns should be second nature to you.
• Be proficient in shooting videos using a phone camera.
• Be able to edit reels using mobile editing tools like InShot or Canva.
• Be familiar with social media tools like Hootsuite.
• Provide regular updates on social media performance.
• Conduct monthly market research and competitor analysis.
• Have excellent written and verbal skills in both English and Hindi.
• Work on YouTube video content.
• Know how to use AI tools for faster and more effective results.
• Write scripts for short-form and long-form videos; acting or providing background voice-overs will be a plus.

EaseMyTrip, founded in 2008, is one of India’s leading travel platforms, serving both B2B2C and B2C markets, with a focus on delivering seamless travel experiences.

About the Role:

We're looking for a proactive Marketing Executive to support event planning, brand promotions, and college partnerships. The role involves fieldwork, coordination, and strategic marketing activities.

Key Responsibilities:

• Plan & execute BTL/offline events, product launches, and activations

• Liaise with vendors, venues, and internal teams

• Build and manage college sponsorships & partnerships

• Track marketing performance and competitor activities

Requirements:

• Bachelor’s degree in Marketing or related field

• Strong communication & analytical skills

• Field-ready with own vehicle & valid driver’s license

• Flexible for rotational shifts/week offs

Job Title: Audit Specialist

Location: Noida

Experience Required: 2-5 years

Employment Type: Full-Time

We are seeking a detail-oriented Audit Specialist to join our compliance team. The ideal candidate will have experience in auditing and ensuring compliance with PCI DSS, ISO 27001, ISO 9001, SOC 2, and other regulatory frameworks. You will conduct internal audits, manage compliance processes, and collaborate with teams to ensure alignment with regulations.

*Key Responsibilities:

1- Conduct internal audits for PCI DSS, ISO 27001, ISO 9001, and other compliance frameworks.

2- Develop and implement audit plans and ensure regular assessments.

3- Identify compliance gaps, document findings, and recommend corrective actions.

4- Prepare detailed audit reports and track remediation progress.

5- Assist with external audits and liaise with regulatory bodies.

6- Provide training on compliance best practices.

*Required Skills & Qualifications:

1- Strong knowledge of compliance standards (PCI DSS, ISO 27001, ISO 9001, SOC 2, etc.).

2- Experience in internal and external auditing, risk assessment, and compliance processes.

3- Strong analytical, problem-solving, and communication skills.

4- Preferred certifications: CISA, CISM, ISO 27001 Lead Auditor, CRISC (not mandatory).

Candidate should be Gurgaon based only

The Assistant General Manager (AGM) - Public Relations is responsible for developing and executing strategic PR campaigns to enhance the company’s public image, strengthen brand awareness, and manage media relations. The role involves overseeing communication strategies, crisis management, stakeholder engagement, and ensuring consistent messaging across all platforms.

Key Responsibilities:

Public Relations Strategy & Execution:

• Develop and implement PR strategies to enhance the company’s reputation and visibility.
• Craft compelling press releases, media kits, and speeches for corporate events.
• Manage public relations campaigns, including product launches, partnerships, and CSR initiatives.
• Monitor industry trends and competitors’ PR activities to stay ahead of the market.

Media Relations & Communications:

• Build and maintain strong relationships with media houses, journalists, and influencers.
• Organize press conferences, media briefings, and interviews.
• Act as the company spokesperson when required.
• Ensure accurate and timely dissemination of information to the media and the public.

Crisis Communication & Reputation Management:

• Develop crisis communication plans and handle reputation management during emergencies.
• Address misinformation and negative publicity effectively.
• Provide media training to company representatives.

Internal & External Stakeholder Engagement:

• Collaborate with internal teams, including marketing, HR, and corporate affairs, to align PR efforts.
• Engage with industry bodies, government agencies, and community organizations to foster goodwill.
• Manage PR agencies and third-party communication service providers.

Content Development & Digital PR:

• Oversee the creation of engaging PR content for social media, blogs, and company websites.
• Ensure brand consistency across all digital communication channels.
• Leverage digital platforms to enhance media outreach and audience engagement.

Qualifications & Experience:

• Bachelor’s/Master’s degree in Public Relations, Communications, Journalism, or a related field.
• 8+ years of experience in PR, corporate communications, or media relations,Proven track record in handling media, crisis management, and stakeholder relations.
• Strong writing, editing, and public speaking skills.
• Ability to work under pressure and manage multiple projects.
• Experience with PR tools, social media analytics, and media monitoring software.

Key Competencies:

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Strategic thinking and problem-solving mindset.
• Media-savvy with a keen understanding of public perception.
• Ability to adapt to a fast-paced and evolving business environment.

Roles & Responsibilities:

• Take care of content scheduling and posting on EMT and group social media channels.
• Research trending topics for social media content.
• Maintain a content calendar for all the social media handles under your management.
• Write, edit, and proofread content for social media creatives.
• Have a knack for wordplay, puns should be second nature to you.
• Be proficient in shooting videos using a phone camera.
• Be able to edit reels using mobile editing tools like InShot or Canva.
• Be familiar with social media tools like Hootsuite.
• Provide regular updates on social media performance.
• Conduct monthly market research and competitor analysis.
• Have excellent written and verbal skills in both English and Hindi.
• Work on YouTube video content.
• Know how to use AI tools for faster and more effective results.
• Write scripts for short-form and long-form videos; acting or providing background voice-overs will be a plus.

We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.

Roles & Responsibilities:

● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.

● Execute changes, rescheduling and modification as per customer requirements.

● Coordinated effectively with airlines and customers over the phone.

● Provide exceptional service by addressing inquiries and resolving issues.

● Research and compare fares to secure the best possible pricing for corporate clients,

considering negotiated rates and preferred airlines.

● Provide exceptional customer service to corporate clients, addressing inquiries, resolving

issues, and offering proactive solutions.

● Effectively communicate with clients, airlines, and other travel partners.

Requirements:

● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.

● Demonstrate proficiency in managing both international and domestic ticketing operations.

● Strong understanding of city codes, airport codes, and airline hubs.

● Excellent communication skill in both written and verbal formats.

● Willingness to work in rotational shifts, including nights and weekends.

Location- Gurugram -Sector 32

Key Responsibilities

Managing Existing Brand Relationships:

·      Manage and strengthen relationships with existing brand partners.

·      Lead internal mapping efforts to optimize relationship management.

·      Ensure seamless servicing of brand partnerships by collaborating with the dedicated team.

·      Work with the Finance team to oversee P&L management for each brand, ensuring commercial success.

·      Partner with the Legal team to finalize agreements and address legal considerations efficiently.

·      Coordinate with the IT team to manage technical integrations and operational requirements for partner brands.

·      Driving New Business Development & Servicing.

·      Spearhead the onboarding of new brand partnerships, ensuring alignment with EaseMyTrip’s strategic goals.

·      Identify potential brand partners, generate leads, and lead commercial discussions and negotiations.

·      Understand client requirements and facilitate smooth onboarding of new brands.

·      Reporting, Analysis, and Brand Reviews:

Prepare comprehensive reports and analyses for internal and external stakeholders to track performance and identify growth opportunities.

Market Understanding and Competitive Analysis:

§ Develop a deep understanding of EaseMyTrip business, market trends, and the competitive landscape to inform strategic decisions.

§ Technical Execution and Negotiations:

Coordinate with the technical team and partner brands to manage API integrations and other technical requirements.

Negotiate commercial terms with partner brands to ensure mutually beneficial outcomes.

Qualifications and Skills:

§ Proven experience in managing brand alliances and partnerships, preferably in fintech, retail, or e-commerce sectors.

§ Strong operational expertise in managing existing brand relationships and ensuring efficient service delivery.

§ Exceptional communication, negotiation, and relationship management skills.

§ Proficiency in handling P&L responsibilities and understanding legal and commercial aspects of partnerships.

§ Ability to navigate technical aspects, including API integrations, in collaboration with IT teams.

§ Analytical mindset with the ability to derive insights from data and market trends.

§ Experience managing partnerships with major brands in the retail and e-commerce ecosystem.