Customer Success Manager

at Classplus

DP
Posted by Kriti Lakhotia
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Remote, Hyderabad
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1 - 4 yrs
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₹5L - ₹6.5L / yr
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Full time
Skills
Sales
Account Management
Key account management
Client Management
Portfolio management

About Us

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.


Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.


Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below! 

What will you do

We’re on the lookout for individuals who can understand and live the brand as well as nurture our customers. You will be responsible for providing the best and smoothest experience to all our customers.

For that, we’ll need you to: -


  • Drive customers business growth on the platform by helping them create and monetize their content effectively
  • Build a relationship of trust with assigned customers to ensure high levels of engagement and retention
  • Use efficiently, the up/cross-selling avenues to create a win-win for our customers
  • Ensure the best-in-class customer experience post-sales
  • Cross-function for smooth customer experience with different functions such as Operations, Tech, Finance and others

You should apply, if you

  • Are a Veteran: Min 1 years of experience in handling customer accounts in a high growth startup, and driving revenue growth for customers
  • Bring your A-game: Possess the attitude and aptitude for sales as well as knowledge in growth marketing tools and techniques
  • Are a People-person: Strong communication and relationship management skills

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!


It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️


Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Read more

About Classplus

Founded
2017
Type
Product
Size
500-1000
Stage
Raised funding
About
Teaching meets Technology! Enabling coaching institutes to take their business online. Creating a vernacular product for the middle-aged Indian users. Venture-funded. Presence in 20+ Indian cities. Selected by Amazon Edstart.
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Company video
Connect with the team
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Kalpana Satpola
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Mukul from
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Kriti Lakhotia
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Garima Rawat
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Job Title: Customer Success Executive

Location: Gurgaon

Job Description :

A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Duties and Responsibilities :

1. Understanding the customer's needs to help them exploit the Product Better.
2. Onboarding and execution of Client
3. Establish Customer Support Practices
4. Upselling
5. Maintaining Client Delight
6. Assisting in Technical and Product Support
7. Supervise Employees
8. Taking Initiatives

Skills :

1. Good interpersonal skills
2. Good emotional intelligence
3. Proactive and willing to improve on processes
4. Strong leaders
5. Highly organized
6. Shave experience in directing others
7. Strong communicator both orally and in writing
8. Hardworking
9. Flexible

Core Technical skills :

1. Proficient in Microsoft Office Suite specifically Excel and PowerPoint
2. Knowledge of customer service practices
3. Technical aptitude and ability to learn software programs
4. Bachelor's/pg degree in Engineering from a reputed college
5. Minimum 2 years of experience in Customer Success Management

The icing on the Cake Skills :

1. Knowledge of technologies such as IT networking, internet technologies, web servers, and XML
2. Experience with Customer Relationship Management (CRM) software such as Salesforce, Totango, etc.

About FieldAssist :

Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 75+. Over the past 6 years, we have helped FMCG industries in digitizing their sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices & Tata Salt.

We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation are on your mind, FA is the right place for you.

Get to know more about us at https://www.fieldassist.in/
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URGENT HIRING # GHAR PE SHIKSHA
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