Sales Engineer

Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

Looking for candidates only with tier 1 colleges OR have experience in a product-based company.

Desired Skills :

● Experience with data modeling and SQL/NoSQL databases

● Experience with distributed systems and microservices

● Good experience in working with any of Java/SpringBoot, GoLang or NodeJS

● Excellent problem solving and debugging skills

● Passionate about the experience of software engineering as much as the output

● A strong sense of ownership

● Ability to communicate your ideas and approach to solving problems with clarity

Hiring for the below position with one of our premium client

Role: Senior DevOps Engineer

Exp:7+ years

Location: Chennai

Key skills: DevOps, Cloud, Python scripting

Description:

 Strong analytical and problem-solving skills 

Ability to work independently, learn quickly and be proactive

 7-9 years overall and at least 3-4 years of hands-on experience in designing and managing DevOps Cloud infrastructure

 Experience must include a combination of:

o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)

o Ability to write and maintain code in at least one scripting language (Python preferred)

o Practical knowledge of shell scripting

o Cloud knowledge – AWS, VMware vSphere

o Good understanding and familiarity with Linux o Networking knowledge – Firewalls, VPNs, Load Balancers o Web/Application servers, Nginx, JVM environments

o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.

o Familiarity with logging systems - Logstash, Elasticsearch, Kibana o Git, Jenkins, Jira 

If interested kindly apply!

Rankex Digital Marketing Agency (https://rankexdigital.com/) is a dynamic and innovative marketing firm dedicated to helping our clients achieve their digital marketing goals. We pride ourselves on our creative approach and commitment to delivering exceptional results.

Position Overview:

We are seeking a talented and motivated Graphic Designer with a minimum of 2 years of experience to join our creative team. The ideal candidate will possess a strong design portfolio, demonstrate creativity, and have a passion for visual storytelling.

Key Responsibilities:

• Collaborate with the marketing team to create visually compelling graphics for various digital platforms, including social media, websites, and email campaigns.
• Design logos, branding materials, and promotional collateral that align with client objectives and brand guidelines.
• Develop and maintain a consistent visual style across all design projects.
• Work on multiple projects simultaneously, ensuring timely delivery and adherence to project specifications.
• Stay updated on design trends and best practices to bring fresh ideas and concepts to the team.
• Present design concepts and incorporate feedback from stakeholders.

Qualifications:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field preferred.
• Minimum of 2 years of experience in graphic design, preferably in a digital marketing environment.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong understanding of typography, color theory, and layout design.
• Excellent communication and collaboration skills.
• Ability to work independently and manage time effectively.
• A strong portfolio showcasing a variety of design projects.

Responsibilities

Data associates play a critical role and work on various data or content-focused projects across the organisation. The role is work from home, with a monthly in-person meet up with other team members in local region. 

• Analyze large set of unstructured data, extract insights and store in data management systems.
• Research, gather, write informational news articles and stories
• Categorize entities based on a set of rules and gained knowledge and experience, dashboard information, and validation with proprietary algorithms and data-driven heuristics.
• Analyze the market (including competitors) and ensure a rich level of data quality across all products and platforms across.
• Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems.
• Monitor existing metrics as well as develop and propose new metrics to make actionable intelligence available to business stakeholders.
• Support cross-functional teams on the day-to-day execution of projects and initiatives.
• Communicate insights to key stakeholders.

Requirements

• Preferred: Bachelors in Engineering or Science.
• GPA of 8+ or an overall score of 80%+.
• Location: Coimbatore / Remote
• Strong analytical and problem solving skills with focus on quality and detail orientation.
• Strong proficiency in English reading, written, communication.
• Strong work ethic and personal initiative, reliable self-starter that is capable of working with a high degree of autonomy.
• Ability to work across global cross-office teams and in a team environment.
• Excellent organizational and task management skills.
• Strong verbal and written communication skills with the ability to articulate results and issues to internal and client teams.
• Process management, improvement focus, and willingness to learn cutting edge tool and technology.

Role: Head of Analytics

Location: Bangalore (Full time)

ABOUT QRATA: 

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces. To sign-up, please visit Qrata Talent Sign-Up 

ABOUT THE COMPANY WE ARE HIRING FOR: 

Our client is offering credit card solutions for banks and financial institutions. It provides services like credit card design and onboarding, credit card authorization, payment processing, collections and dispute resolutions, credit card fraud detection, and more. They serve in the B2B space in the FinTech market segments.

POSITION OVERVIEW 

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modeling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business.

Responsibilities:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall

business objectives.

o Identify key performance indicators (KPIs) and metrics to track the performance

of the credit card business.

o Collaborate with senior management and cross-functional teams to prioritize and

execute analytics initiatives. 2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behavior, and market trends to identify opportunities for business growth and risk mitigation.

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities.

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies.

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information.

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and

integrity across relevant systems and platforms.

o Collaborate with IT teams to optimize data collection, integration, and storage

processes to support advanced analytics capabilities.

o Establish and enforce data privacy and security protocols to comply with

regulatory requirements.

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning.

o Provide guidance and mentorship to the team, promoting professional growth and development.

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives.

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit

card business, and the financial industry.

o Leverage industry best practices to drive innovation and continuous improvement

in analytics methodologies and tools.

Qualifications:

Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field.

Proven experience (7+ years) in leading analytics teams in the credit card industry.

Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques.

Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL.

Experience with analytics tools such as SAS, SPSS, or Tableau.

Excellent leadership and team management skills, with a track record of building and developing high-performing teams.

Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle.

Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience. 

Job Description ReactJs

Our client is looking for talented, enthusiastic software developers who share our passion for

delivering the best user experience.

You will be the right fit, if you have a keen eye for details and high standards for code quality and

efficiency, creating innovative new features and maintaining existing ones.

Responsibilities:

Developing user interface components and implementing them following well-known React.js workflows

(such as Flux or Redux).

Building reusable components and front-end libraries for future use.

Optimizing components for maximum performance across a vast array of web-capable devices and

browsers

Integration of the front-end and back-end aspects of the web application

Requirements:

Experience in developing modern web applications using React and Redux.

Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model

Good understanding of Database schema, design, optimization, scalability.

Great communication skills, strong work ethic.

Ownership of the product from start to finish.

Ability to learn new technologies quickly.

Nice to have:

Experience with AWS

Expert level understanding of the HTML DOM and underlying event model

Prior Open source contributions

Experience building responsive designs

• Degree in Computer Science.
• 3-10 years of experience as a full stack developer.
• Must have proficiency with fundamental front-end languages such as Java, Nodejs and React JS.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Very Good problem-solving skills.

• Designing, coding and production support of the feature.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
   

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge