Sales Executive (PAN India)

Customer Support Manager

About AbleCredit

AbleCredit has built a foundational AI platform to help BFSI enterprises reduce OPEX by up to 70% by powering workflows for onboarding, claims, credit, and collections. Our GenAI model achieves over 95% accuracy in understanding Indian dialects and excels in financial analysis.

The company was founded in June 2023 by Utkarsh Apoorva (IIT Delhi, built Reshamandi, Guitarstreet, Edulabs); Harshad Saykhedkar (IIT Bombay, ex-AI Lead at Slack); and Ashwini Prabhu (IIML, co-founder of Mythiksha, ex-Product Head at Reshamandi, HandyTrain).

The Opportunity

We are looking for a Customer Support Manager to own day-to-day customer support operations and ensure our customers get fast, reliable resolutions. You will help build a scalable support function owning SLAs, triaging issues, and working closely with Implementation, Product, and Engineering to resolve and prevent customer issues.

What You Will Do?

● Own end-to-end customer support operations across chat, email, and ticketing channels.

● Track SLAs for first response and resolution times across ticket severities.

● Triage and prioritise incoming issues, resolving what you can directly and escalating complex or technical issues to Implementation, Product, or Engineering.

● Build and maintain a knowledge base, FAQs, and troubleshooting guides to reduce repeat tickets.

● Monitor support metrics; CSAT, ticket volume, resolution time, backlog and report trends to leadership.

● Identify recurring issues and root causes, and work with Product and Engineering to drive permanent fixes.

● Personally own escalated or high-severity customer issues, ensuring timely and clear communication until resolution.

● Collaborate with Implementation and Customer Success to ensure smooth handoffs and a consistent customer experience.

● Train and onboard new support team members on product knowledge, process, and tooling.

What You Need To Succeed?

• 3-5 years of experience in customer support, technical support, or support operations, ideally in SaaS or fintech.
• Familiarity with helpdesk or ticketing tools such as Zendesk, Freshdesk, Intercom, or similar.
• Basic understanding of APIs, JSON, integrations, and SaaS product configuration, to triage technical issues effectively.
• Experience defining and tracking SLAs and support metrics such as CSAT, resolution time, and ticket volume.
• Strong problem-solving skills and the ability to stay calm and structured under pressure on escalated or high severity issues.
• Clear, structured written and verbal communication.
• Exposure to BFSI, lending, or financial services customers is a plus.
• Comfortable working in a fast-paced startup environment with evolving processes.

Job Summary:

We are seeking a motivated and skilled Founding Engineer to join our innovative team in Mumbai. This role offers a unique opportunity to help shape our technology and product direction, leveraging your expertise in full-stack development using React.js, Node.js, and MySQL.

Key Responsibilities:

• Design and implement user-friendly frontend applications using React to enhance user experience.
• Develop robust server-side applications and APIs with Node.js to support our business logic and data processing needs.
• Manage and optimize MySQL databases, ensuring data integrity and performance while querying and updating data.
• Collaborate closely with cross-functional teams including product management and UX/UI to deliver cohesive product features.
• Participate in code reviews and ensure adherence to best practices in software development, maintaining high-quality code.
• Assist in troubleshooting and debugging issues across the stack, ensuring a smooth operation of our applications.
• Contribute to the architecture and roadmap of our technology platform, helping to define future iterations based on user feedback.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 1 to 4 years of experience in full-stack development with a focus on React.js, Node.js, and MySQL.
• Strong understanding of web technologies, including HTML, CSS, and JavaScript frameworks.
• Proficient in database management and design, particularly in MySQL.
• Excellent problem-solving skills and the ability to work in a fast-paced startup environment.
• Demonstrated ability to work collaboratively in a team and communicate technical concepts clearly.
• Passion for building innovative and scalable applications that meet user needs.

This can be a great career move to accelerate your own growth.

Ideal candidate should have the below experience/qualities:

• Proven expertise in growth of the Company through various digital marketing channels
• Proficient in paid marketing, influencer marketing and other growth channels
• Minimum of 5 years of work experience with a focus on online marketing
• Successful track record in accelerating customer acquisition, growth plan
• Preferable work experience in the E-commerce industry
• Ability to deliver strong results
• Desire to work in a fast-paced start-up environment & immerse in an amazing learning experience
• Should have great written and spoken English
• Sound knowledge in MS Excel, Google Analytics, CleverTap and other digital tools. 

Roles and responsibilities of this role would include the below:

• Owner of customer acquisition for the business.
• Build long-term strategies for customer acquisition and lead the team in execution 
• Use data and market intelligence to drive acquisition efforts 
• Identify new growth opportunities (including new platforms, channels, and advertising and integration opportunities) to acquire new users.
• Work with cross functional team (Product, Tech & Marketing) to establish growth strategies 
• Create, manage, and experiment with new user acquisition campaigns
• Create relevant customer segments, analyze trends and prioritize campaigns
• Develop strategic customer acquisition plans to drive profitable growth.
• Analyze data to monitor revenue performance and uncover areas for improvement. 
• Oversee all digital channels of the Company including SEO, SEM, Email, Social Media, Influencer marketing and other marketing activities.
• Take high level brainstormed idea to actual implementation, tracking and analyzing
• Create weekly and monthly marketing plans and budgets for our different channels.
• Build strategic relationships and partner with key industry players, agencies and vendors for lead generation.

Develop and implement comprehensive online marketing strategies to

achieve company objectives.

 Manage and optimize online advertising campaigns, including PPC, display ads, and remarketing.

 Conduct keyword research and monitor SEO performance to improve organic search rankings.

 Plan and execute email marketing campaigns, including segmentation,content creation, and performance analysis.

 Manage social media channels, create engaging content, and monitor

community engagement.

 Create and optimize landing pages and conversion funnels to maximize lead generation and customer acquisition.

 Analyze website traffic and user behaviour using web analytics tools to identify areas for improvement and conversion rate optimization.

 Collaborate with the content team to develop high-quality, SEO-friendly content for websites, blogs, and other digital platforms.

 Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies.

 Monitor and report on the performance of online marketing campaigns using analytics tools and prepare regular reports for management.

 Assessing the online user experience and developing strategies to increase NPS.

 Monitoring and maintaining the media budget.

QUALIFICATIONS  Bachelors' degree in marketing, business, or a related field.

 Proven experience in online marketing, preferably in a managerial role.

 Strong understanding of digital marketing channels, including SEO, PPC, email

marketing, and social media.

 Proficiency in using marketing automation tools, web analytics platforms, and

content management systems.

 Knowledge of HTML, CSS, and website optimization techniques.

 Excellent analytical skills with the ability to interpret data and make data-

driven decisions.

 Strong project management skills with the ability to prioritize and manage

multiple projects simultaneously.

 Excellent written and verbal communication skills.

 Creative thinking and problem-solving abilities.

 Up-to-date with the latest digital marketing trends and best practices

We are looking for a Flutter mobile application developer who possesses a passion for pushing mobile technologies to the limits. Our ideal candidate is a great Flutter developer who is proficient with iOS / Android / Flutter and its ecosystem.

Responsibilities

• Solid understanding of Flutter, Dart, Flutter animations
• Build mobile applications using Flutter for hybrid, Android and iOS platforms
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Strong understanding of design patterns over and above MVP, MVVM, and MVC
• Knowledge of Location Services, Maps, and other common Android/iOS libraries
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements

• BS/MS degree in Computer Science, Engineering or a related subject
• At least 3 years of relevant Flutter development experience.
• Must have built at least two Android and/or iOS apps with Flutter from scratch
• Experience with Android SDK
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.

• Managing a project from conception to finish
• Performing application design, development and deployment
• Delivering high quality and maintainable code
• Collaborating with UX designers, technical team members and other stakeholders to translate business requirements into implementable code
• Enhancing and improving existing application

Desired Candidate Profile

• 8 to 10 years of software development experience
• Hands on experience in Angular 9+, TypeScript, JavaScript and JQuery
• Experience using Elastic search and MongoDB
• Ability to write optimized SQL Queries and Stored Procedures
• Good understanding of OOPs concepts
• Prior experience in Microsoft Azure platform and CI/CD implementation    

Devops engineer :

Roles and Responsibilities

• 3+ years of experience in Infrastructure setup on Cloud, Build/Release Engineering, Continuous Integration and Delivery, Configuration/Change Management.
• Good experience with Linux/Unix administration and moderate to significant experience administering relational databases such as PostgreSQL, etc.
• Experience with Docker and related tools (Cassandra, Rancher, Kubernetes etc.)
• Experience of working in Config management tools (Ansible, Chef, Puppet, Terraform etc.) is a plus.
• Experience with cloud technologies like Azure
• Experience with monitoring and alerting (TICK, ELK, Nagios, PagerDuty)
• Experience with distributed systems and related technologies (NSQ, RabbitMQ, SQS, etc.) is a plus
• Experience with scaling data store technologies is a plus (PostgreSQL, Scylla, Redis) is a plus
• Experience with SSH Certificate Authorities and Identity Management (Netflix BLESS) is a plus
• Experience with multi-domain SSL certs and provisioning a plus (Let's Encrypt) is a plus
• Experience with chaos or similar methodologies is a plus

Experience : 3-7 Years
Job Location : Pune/Remote (only India)
Notice Period : ASAP
Work Timings : 2.30 pm-11:30 pm IST

Hi, Greeting form LMV Investment Services Pvt Ltd!!

Looking for BRANCH MANGER- MALE!!!!

JobDescription:                                                                       

The branch manager is responsible for supervising and managing a branch and also responsible for oversee financial reporting and grow branch revenue. Should have a good knowledge about health insurance, life insurance & general insurance. should have a good organizational skills

Fix customer appointments and visit potential customers for new business.

Make the customer understand about the various benefits available in the plan & check whether it meets with the customer’s requirements.

Customer Leads as and when provided are to be called and fix appointments for sales visit.

Handling existing customer portfolio if given and lead generating through it, also candidate should generate business via converting individual leads generated by him.

Criteria Required:

Age Limit Upto 27 to 28 years.

Education Qualification: Graduate any stream.

Location:vizag

Experience of at least 4 to 5 years of Life Insurance sales.                                                                                                  

2-Wheeler is Mandatory

This post only for immediate joiners!!!

Dear Connections,

Roles & Responsibility:-
Should execute block level floor planning, PG Planning, partitioning, placement, scan-chain-reordering, clock tree synthesis, timing optimization, SI aware routing, timing analysis/closure and ECO tasks (timing and functional ECOs), SI closure, design rule checks (DRC), and Logical vs. Schematic (LVS) checks, Antenna checks.

Physical Design Implementation on advanced technology nodes like 28nm, 20nm for block level implementation. Good understanding on low power concepts. Good understanding on top level physical design, partitioning and timing constraints, IR Drop.

Candidate should be from semiconductor/'ASIC industry
Excellent knowledge on GDS To Netlift