Pre Sales Executives

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Bachelor's degree in Computer Science or a related field, or equivalent work experience

Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform

Experience with infrastructure as code tools such as Terraform or CloudFormation

Proficiency in scripting languages such as Python, Bash, or PowerShell

Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible

Strong problem-solving and analytical skills

Excellent communication and collaboration skills

Ability to work independently and as part of a team

Willingness to learn new technologies and tools as required

About Us -Celebal Technologies is a premier software services company in the field of Data Science, Big Data and Enterprise Cloud. Celebal Technologies helps you to discover the competitive advantage by employing intelligent data solutions using cutting-edge technology solutions that can bring massive value to your organization. The core offerings are around "Data to Intelligence", wherein we leverage data to extract intelligence and patterns thereby facilitating smarter and quicker decision making for clients. With Celebal Technologies, who understands the core value of modern analytics over the enterprise, we help the business in improving business intelligence and more data-driven in architecting solutions.

Key Responsibilities

•        As a part of the DevOps team, you will be responsible for configuration, optimization, documentation, and support of the CI/CD components.

•        Creating and managing build and release pipelines with Azure DevOps and Jenkins.

•        Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

•        Troubleshoot server performance issues & handle the continuous integration system.

•        Automate infrastructure provisioning using ARM Templates and Terraform.

•        Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

•        Diagnose and develop root cause solutions for failures and performance issues in the production environment.

•        Deploy and manage Infrastructure for production applications

•        Configure security best practices for application and infrastructure

Essential Requirements

•        Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

•        Strong knowledge of CI/CD principles.

•        Strong work experience with CI/CD implementation tools like Azure DevOps, Team city, Octopus Deploy, AWS Code Deploy, and Jenkins.

•        Experience of writing automation scripts with PowerShell, Bash, Python, etc.

•        GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

•        Understanding of secure DevOps practices

Good to Have -

•        Knowledge of scripting languages such as PowerShell, Bash

•        Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

•        Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

•        Strong communication skills and ability to explain protocol and processes with team and management.

•        Must be able to handle multiple tasks and adapt to a constantly changing environment.

•        Must have a good understanding of SDLC.

•        Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

•        Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

•        Organized, flexible, and analytical ability to solve problems creatively.

Requirements:

• New account acquisition and achievement of sales targets in the US/European market.

• Prospecting, contacting target C and D level executives, building close relationships, closing sales from remote.

• Develop deep, robust and qualified sales pipeline.

• Planning and overseeing new marketing initiatives.

• Developing quotes and proposals for clients.

• Contacting potential clients to establish rapport and arrange meetings.

Required Candidate profile:

• Good understanding of IT/Software services in Outsourced Managed IT services and cyber security. Good knowledge of selling services.

• Familiar with the trends and ability create sales opportunities.

• Proficient to work on Tenders and RFP’s.

• Bachelor’s degree in business, marketing, or related field.

• Excellent organizational skills.

• Strong communication skills and IT fluency. • Experience in sales, marketing, or related field

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●  Overall 8+ Years of Experience in Web Application development.

●  5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware

●  3+ Years of Designing Middleware using Node JS platform.

●  Good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.

●  Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.

●  Good Experience with TDD Driven Development and Automated Unit Testing.

●  Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.

●  Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and

Authentication(JWT/OAUTH).

●  Experience supporting and working with cross-functional teams in a dynamic environment.

●  Experience working in Agile Scrum Methodology.

●  Very good Problem-Solving Skills.

●  Very good learner and passion for technology.

●  Excellent verbal and written communication skills in English

●  Ability to communicate effectively with team members and business stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to delivering the best products and solutions to our customers.

Responsibilities:

• Setup and integrate various APIs
• Dealing with scripts written in different languages (PHP, Node.js, Python, PhantomJS, Ruby)
• Must be an R & D specialist
• Keep up-to-date with advanced concepts
• Adaptable to learn new technologies
• Knowledge on Linux and its commands
• Fast in debugging the code
• Should be a quick learner
• Good at communication

Requirements

• Minimum 3 Years of experience in PHP7
• 1 Year experience in Node.js/Python
• Good work experience in PHP7 
• Strong knowledge in OOPS.
• Proven knowledge on REST and SOAP API integrations 
• Experience in composer installations
• Strong in Javascript and Node.js concepts.
• Good knowledge of MongoDB and MySql
• Knowledge of versioning tools (SVN/GIT)
• Having knowledge on Amazon AWS and Google Cloud Platform is an added advantage
• Having knowledge of elastic search is an added advantage
• Good to have knowledge on p threads

We are looking for a Developer / Sr. Developer – Flutter responsible for the development and maintenance of applications aimed at a vast number of diverse devices. The primary focus will be the development of web apps in addition to android and iOS mobile apps applications and their integration with back-end services.

We expect the Developer will have a broad experience at MESKYand will play a unique role in the organization.

He / She will be responsible for creating a hybrid application for both iOS and Android using the flutter development framework. This individual should have deep experience contributing to and managing full-scale production applications. The ideal candidate must display excellent written and oral skills with demonstrated interpersonal and organization abilities and must be able to work in a varied, fast-paced product development environment.

In addition, the ability to self-manage and work independently is a must as this role is a remote role.

Responsibilities and Duties:

1. Design and Build sophisticated and highly scalable apps using Flutter.

2. Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.

3. Translate and Build the designs and Wireframes into high-quality responsive UI code.

4. Explore feasible architectures for implementing new features.

5. Follow the best practices while developing the app and also keeping everything structured and well documented.

6. Manage the code and project on Git in order to keep in sync with other team members and managers.

7. Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.

8. Ensure security guidelines are always followed while developing the app.

9. Maintaining software through product lifecycle including design, development, verification, and bug fixes.

10. Perform time profiling and memory leaks assessment.


Requirements: Attributes, Experience:

2 to 4 Yrs experience.

•  Flutter: To build cross-platform mobile apps for Android, IOS, and Web. This should include making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics
• Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
• Git: To manage and collaborate in different projects with the rest of the team.
• Continuous integration, and experience in deploying apps to AWS, Azure, or any other cloud platforms

• Creating, designing and developing data models
• Prepare plans for all ETL (Extract/Transformation/Load) procedures and architectures
• Validating results and creating business reports
• Monitoring and tuning data loads and queries
• Develop and prepare a schedule for a new data warehouse
• Analyze large databases and recommend appropriate optimization for the same
• Administer all requirements and design various functional specifications for data
• Provide support to the Software Development Life cycle
• Prepare various code designs and ensure efficient implementation of the same
• Evaluate all codes and ensure the quality of all project deliverables
• Monitor data warehouse work and provide subject matter expertise
• Hands-on BI practices, data structures, data modeling, SQL skills

Hard Skills for a Data Warehouse Developer:

• Hands-on experience with ETL tools e.g., DataStage, Informatica, Pentaho, Talend
• Sound knowledge of https://www.freelancermap.com/it-projects/sql-1084" target="_blank">SQL
• Experience with SQL databases such as Oracle, DB2, and SQL
• Experience using Data Warehouse platforms e.g., SAP, Birst
• Experience designing, developing, and implementing Data Warehouse solutions
• Project management and system development methodology
• Ability to proactively research solutions and best practices

Soft Skills for Data Warehouse Developers:

• Excellent Analytical skills
• Excellent verbal and written communications
• Strong organization skills
• Ability to work on a team, as well as independently