Sales Engineer

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Position: Business Development Executive(Work from Office only)

Experience: 1 -3 year

Location: Iskcon - Ambli Road, Ahmedabad

Skill: Excellent Communication

Key Responsibilities: 

• International business development and lead generation for Web Applications, Websites/portals, Enterprise IT solutions, and Product engineering by focusing on .NET applications, Enterprise IT services, and other technology and tools.  
• Achieve monthly, quarterly, and yearly targets established by Sales Head. 
• Focus on generating new leads to increase sales through cold calls, references, bids, email campaigns, etc. 
• Build sales pipeline 
• Strong Follow-up and analytics skill  
• Maintaining customer relationships and ensuring customer loyalty through excellent customer service and meeting all client needs appropriate to their business. 
• Participate in formulating essential business development strategies. 
• Provide support to the division manager for all sales-related tasks. 
•  Maintained accurate records and generate relevant reports/documents for the Sales/Marketing Department. 
• 
  

Desired Candidate Profile:  

• A minimum of 1 year of hands-on experience in a similar profile, preferably in IT companies, and a proven background in business development are required. 
• Strong interest in business development, sales, and client relationship management, preferably in the IT sector. 
• Willingness to learn and understand the end-to-end sales cycle. 
• Comfortable with cold calling and follow-up strategies. 
• Ability to work independently as well as collaborate within a team. 
• Basic knowledge of Microsoft Office or similar programs. 
• Eagerness to learn about portals, web applications, web development, e-commerce, and IT services. 
• Excellent communication skills, both verbal and written, with confidence in engaging potential clients. 
• Self-motivated, enthusiastic, and eager to grow in a dynamic work environment. 
• Open to working in shifts (UK, Europe, and USA (EST)). – 12:00 PM to 9:00 PM

For more information about us refer below website: www.GirirajDigital.com

·         Design, Develop, and Implement Integration solutions using Oracle Integration cloud (OIC) to connect various applications, Systems, and Services

·         Customize and configure OIC adapters, connectors, and Components to meet specific integration requirements.

·         Develop RESTful and SOAP Webservices for data exchange and communication between different systems.

·         Good Knowledge in Cloud technologies (Lamda function in AWS etc for integration with AWS)

·         Collaborate with Business analysists and stakeholders to gather requirements and define integration workflows and data flows.

·         Perform troubleshooting, debugging and performance tuning of integration solutions to ensure optimal performance and reliability.

·         Develop and maintain documentation for integration processes, interfaces and configurations.

·         Perform Code reviews .

·         Ensure adherence to coding standards , development methodologies and security protocols throughout the software development lifecycle.

Personnel Specification

Education: Bachelor’s degree in computer science, Information Technology or related field

Experience:

• 5 or more years of experience in IT industry.

• Experience in Cloud based integration Platform.

Skills and Abilities:

·         Proven experience in designing, developing, and implementing integration solutions using OIC

·         Strong understanding of RESTful and SOAP web services, JSON, and other data formats.

·         Experience in cloud based integration platforms, writing Lamda function and creating integrations with various channels.

·         Strong Knowledge in OIC API Integration.

·         strong understanding on SOAP based services and Rest bases services.

·         Strong development skills in JAVA

·         Strong knowledge on Authentication methodologies to be followed during the integration platforms.

·         Strong Knowledge in OIC GEN2 and GEN3

Job description

• Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, prioritize the requirements, and make recommendations on the solution and implementation.
• Delivering the product that meets business requirements, reliability, scalability, and performance goals
• Work with Agile scrum team and create the scrum team strategy roadmap/backlog, develop minimal viable product and Agile user stories that drive a highly effective and efficient project development and delivery scrum team.
• Work on Data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.
• Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation.
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Partner with the support organization to provide training, support and technical assistance to operation team and end users as necessary
• Product/Application Developer
• Designs and develops software applications based on user requirements in a variety of coding environments such as graphical user interface, database query languages, report writers, and specific development languages
• Consult on the use and implementation of software products and applications and specialize in the business development environment, including the selection of development tools and methodology

Primary / Mandatory skills:

• Overall Experience: Overall 4 to 6 years of IT development experience
• Design and Code NodeJS based Microservices, API Webservices, NoSql technologies (Cassandra/MongoDb)
• Expert in developing code for Node-JS based Microservice in TypeScript
• Good Experience in understanding the data Transmission through pug/sub mechanism like Event Hub and Kafka
• Good Understanding of Analytics and clickstream data capture is HUGE Plus
• Good understanding of frameworks like Java Spring Boot, Python is preferred
• Good understanding of Microsoft Azure principles and services is preferred
• Able to write Unit test cases
• Familiarity with performance testing tools such as Akamai SOASTA is preferred
• Good knowledge on Source Code control like GIT, code clout, etc and understanding of CI/CD(Jenkins and Kubernetes)
• Solid technical background with understanding and/or experience in software development and web technologies
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact initiatives
• Experience working within scaled agile development team
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
• The desire to be continually learning about emerging technologies/industry trends

What you need to have:

• Partner with the product team, co-founders, and business heads to define the product vision for all our verticals (Demand, Supply, Advisory)
• Lead and mentor a team of Product Managers (PMs) to build an impactful roadmap and make it a reality in collaboration with engineering, design, and business teams.
• Define and communicate key performance indicators (KPIs), objectives, and key results to measure success; Regularly interface with ground teams, farmers, traders, etc. to get feedback on product strategy for your product area.
• Regularly share progress with execs and the larger teams against quarterly and annual goals.
• Foster a product culture for PMs, Analysts, Designers, Operations Teams, and Business teams.
• Work with engineering leadership to envision and prioritize improvements to our core product offering that is in line with our quarterly and annual goals.

• 4+ years of experience in core product management.
• Experience leading and mentoring in a product management organization.
• Experienced working with highly technical engineering and design teams and driving complex projects from ideation to successful launch.
• Expertise in setting, aligning and measuring success KPIs for large products
• All-around leader: you can create a product vision that others want to follow.
• Customer obsession: you genuinely care for our customers and deeply understand the needs of the customer ( end users, ground teams, and internal teams) and make sure that those needs are well understood by your teams.
• Problem solver: loves to figure out complex problems and constantly think about how to make processes more efficient.
• Great with data: you are data-focused, and drive the team to take decisions based on data
• A track record of partnering with cross-functional teams.
• Ability to communicate to engineers and executives in the same breath.

Skills:

• .NET framework, VB, C#
• HTML 5, Bootstrap, CSS, Less .
• Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
• Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
• Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
• AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
• Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.

Key Strengths :

• Good debugging skills.
• A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
• Highly motivated team player.
• Experience in working on multiple projects simultaneously.
• Quick learning of any new technologies.
• Capable to take independent responsibility as well as ability to contribute and be a productive team member.

Key responsibilities:

• Involved into discussion of design and development of new feature enhancement.
• Involved in integration with the IoT devices over the TCP binary protocol.
• Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
• Coordinating with the testing team for fixing bugs.
• Coordinating with firmware (Embedded) team for device integration.
• End to end design and development of modules.