Infinity Learn

About Infinity Learn

Infinity Learn, backed by the prestigious Sri Chaitanya Group, is one of India’s fastest-growing EdTech companies. We aim to revolutionize learning through innovative, tech-driven, and result-oriented education solutions for students from Grades 6 to 12+.

Role Overview

We’re hiring Academic Counsellors (Inside Sales) who are passionate about guiding students and parents toward the right learning programs. You’ll play a crucial role in driving revenue growth and helping learners achieve their academic goals.

Key Responsibilities

• Connect with prospective customers via calls, emails, and virtual meetings.
• Understand students’ academic needs and recommend suitable Infinity Learn programs.
• Achieve and exceed monthly sales targets.
• Build and maintain strong relationships with students and parents.
• Handle objections confidently and close sales effectively.

Requirements

• Minimum 1 year of sales experience (EdTech or education background preferred).
• Strong communication and persuasive skills.
• Goal-oriented and self-driven attitude.
• Comfortable working in a fast-paced environment.
• Proficiency in CRM tools will be an added advantage.

Work Schedule

• Days: Tuesday to Sunday (Monday fixed off)
• Timings: 11:00 AM – 9:00 PM

Why Join Us?

• Be part of a dynamic and fast-growing EdTech brand backed by Sri Chaitanya.
• Work with an energetic and motivated sales team.
• Opportunity to make a real impact in transforming education across India.

Job Title: Technical Support Executive

Location: Hyderabad (Work from Office)

Qualification: B.Tech (Mandatory)

Languages Required: Telugu or Hindi (Mandatory)

Working Days: Tuesday to Sunday (Monday fixed off)

Job Description:

We are looking for a Technical Support Executive to handle customer queries and technical issues efficiently. The ideal candidate should have hands-on experience with Postman and knowledge of RESTful API requests for updating or modifying existing records.

Key Responsibilities:

• Handle both inbound and outbound calls to assist customers with technical issues.
• Diagnose, troubleshoot, and resolve user issues using Postman.
• Work with RESTful API requests to update or modify existing records as required.
• Deliver timely and effective resolutions within defined turnaround time (TAT).
• Understand the nature of reported issues and apply appropriate problem-solving techniques.
• Ensure clear and professional communication with users throughout the resolution process.
• Escalate complex issues to the L2 team and follow up until closure.

Requirements:

• B.Tech in any specialization (mandatory).
• Proficiency in Telugu or Hindi for effective user communication.
• Good understanding of APIs, Postman, and basic troubleshooting.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, customer-focused environment.

About Infinity Learn

Infinity Learn, backed by the prestigious Sri Chaitanya Education Group, is a dynamic hub of digital talent dedicated to redefining education for the future. Our passionate team focuses on delivering a fun, result-oriented, and innovative learning experience. By combining cutting-edge technology with flexible course structures, we empower learners from Grades 6 to 12+ to engage in education both online and offline. Our mission is to continuously improve and innovate to meet the evolving needs of our learning community.

About the Role

As an Academic Counsellor, you will be the face of Infinity Learn, guiding students and parents in leveraging our products for optimal learning outcomes. This role involves being an individual contributor in a high-performance, employee-oriented environment, driving Infinity Learn's vision of unique and impactful education.

Key Responsibilities

Sales Achievement:

• Drive sales growth through consultative outbound and follow-up calls with prospective students and parents.
• Build and maintain a robust sales pipeline, managing the sales process to closure.
• Consistently achieve and exceed monthly and quarterly revenue targets.

Client Engagement:

• Address objections, negotiate pricing, and generate sales revenue.
• Build long-term relationships with students and parents by providing excellent after-sales support.
• Conduct need analysis to recommend the most suitable programs.

Product Knowledge:

• Develop a comprehensive understanding of the company's offerings and effectively communicate their benefits to clients.
• Stay updated on industry trends, competitors, and new product launches.

Reporting & Collaboration:

• Maintain accurate records in the CRM and update progress regularly.
• Work closely with the marketing and operations teams to ensure smooth student onboarding.
• Provide regular feedback to management to improve sales strategies.

Desired Skills

• Strong sales acumen with a results-oriented mindset.
• Excellent communication and negotiation skills to build trust and rapport with clients.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and other sales tools.
• Comfortable with a 6-day work week.
• Strong presentation skills to deliver impactful demos.
• Ability to adapt to changing market conditions and client needs.

Qualifications

• Minimum 1 years of sales experience with a proven track record of achieving or exceeding sales targets and earning incentives.
• At least 1 year of experience in the K-12 EdTech industry.
• Familiarity with test prep products/services for the K-12 education sector is highly preferred.
• Bachelor's degree is required.

Working Conditions

• 6-day work week, with Monday as a fixed day off.
• Candidates must bring their own device.
• Flexible working hours with the possibility of hybrid/remote work in specific cases.
• Attractive incentive structure with performance-based rewards.
• Opportunities for career growth and professional development.