Store manager(apparel)

We are looking for a Sr Software Trainer and Revenue Enablement Expert with a strong background in teaching or training who can effectively deliver engaging learning experiences for our software products. The ideal candidate will be responsible for training our internal teams (current and new). They will be responsible for simplifying complex technical concepts and enabling users to confidently adopt and use our platform.

WHAT YOU WILL DO:

● Deliver live training sessions (virtual/classroom) on software products to internal teams Sales, Marketing, and engineering teams

● Design and develop training materials, including presentations, user guides, videos and and e-learning modules

● Translate technical concepts into simple, user-friendly explanations

● Assess training needs and customize sessions based on audience requirements

● Provide post-training support and address user queries

● Design and develop testing and certifi cation modules to ensure everyone gets certifi ed

● Track training eff ectiveness and continuously improve content and delivery

● Collaborate with Product, Customer Success, and Support teams for updates and improvements

● Stay updated with new product releases and enhancements

REQUIRED SKILLS & QUALIFICATIONS:

● Bachelor’s degree (Education, IT, or related fi eld preferred)

● 5+ years of experience in training, teaching, or software enablement

● Prior experience in teaching / academic training / corporate training is highly preferred

● Experience with SaaS products or software tools is a strong advantage

● Familiarity with LMS tools and virtual training platforms

● Experience in GTM (sales and marketing space) is a HUGE PLUS!

Key Skills & Competencies

● Excellent verbal and written communication skills

● Strong presentation and facilitation skills

● Ability to engage diverse audiences (technical & non-technical)

● High level of maturity, ownership, and professionalism

● Strong organizational and time management skills

● Ability to work independently in a remote/global environment

● Patience and passion for teaching and mentoring

Success Metrics

● Training effectiveness (feedback scores)

● Product adoption and user proficiency

● Reduction in support queries post-training

● Engagement levels during sessions

WHAT WE OFFER:

A fast-growing, diverse, global work environment with opportunities for ownership and impact. Benefits include paid holidays and leaves, performance bonuses, medical coverage, and company-paid training programs.

Thanks & Regards

Shiwanka Bajpai

Snr HR Consultant

Roles and Responsibilities

- Create detailed test cases based on product requirements  

- Perform thorough testing to ensure the quality of the product  

- Sign off on releases after thorough testing and validation  

- Develop and execute sanity test cases to validate basic functionality  

- Collaborate with development teams to ensure the proper testing of new features and functionalities  

- Report issues and track them to resolution  

- Ensure continuous improvement in testing processes and documentation  

Required Skills

- Strong knowledge of software testing methodologies  

- Ability to write detailed and effective test cases  

- Familiarity with testing tools and platforms (Jira)

- Excellent attention to detail and analytical skills  

- Understanding of product functionality to create relevant test cases  

- Familiarity with sanity testing and its application

Job Title: Manual QA Engineer (Mobile & Web)

Location: Mumbai and Banglore

Experience: 2+ Years

Work Mode - 5 Days Work from Office

Employment Type: Full-time

About the Role

We are looking for a strong Manual Tester with deep technical understanding of the product domain and system architecture. This role is hands-on and focuses on end-to-end quality ownership across Mobile and Web applications. Interviews will emphasize practical testing expertise, system thinking, and problem-solving—not automation frameworks or coding exercises.

Key Responsibilities

• Perform thorough manual testing of Mobile (Android/iOS) and/or Web applications
• Analyze application behavior using tools like Android Studio, Xcode, and device/app logs
• Debug and investigate API failures, including response codes and error handling
• Validate backend workflows through database checks, cURL extraction, and Postman
• Understand and test end-to-end application flows, ensuring seamless interaction between frontend, backend, APIs, and databases
• Perform failure analysis and root-cause investigation, collaborating closely with developers
• Clearly document and communicate defects, impact, and test findings to engineering and product stakeholders
• Leverage AI tools to improve test coverage, efficiency, exploratory testing, and problem-solving within a manual testing setup

What We’re Looking For

• Strong experience in Mobile App and/or Web Application manual testing
• Solid understanding of backend architecture and how it connects to application workflows
• Excellent technical communication skills and ability to work cross-functionally
• Curious mindset with a willingness to adopt AI-driven tools to enhance testing outcomes

Nice to Have

• Experience testing complex, distributed systems
• Exposure to performance, security, or reliability testing (manual focus)
• Prior experience in fast-paced or product-driven environments

3 Mandatory Skills

1. Manual Testing Expertise (Mobile/Web) – Hands-on experience with Android/iOS or Web apps, including log analysis and debugging
2. Backend & API Understanding – API testing (Postman, cURL), DB validation, response code analysis, and root-cause investigation
3. Strong Technical Communication – Ability to clearly articulate issues, impact, and test results to developers and stakeholders

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Job Description

We are looking for a ROR developer. If you're a creative problem solver who is eager to develop amazing products and hungry for a new adventure, a word class workplace is waiting for you.

• Production experience in Ruby.
• A completed technical degree in Computer Science or any related fields.
• 3+ years of professional product development experience.
• Being comfortable with microservices architectures, API-based
• You are a pragmatic programmer who understands what is needed to get things done.
• Problem solving and collaborative mindset.
• Experience working with DevOps (Docker, Kubernetes, Terraform).
• Experience with AWS (RDS, DDB, Lambda, CW, EC2, SQS, SNS, Cognito, Kinesis).
• Experience with performance improvements (Caching Techniques, SQL Query Optimization, Performance monitoring and profiling.
• Deep understanding of service-oriented and microservices architectural patterns, troubleshooting methods and best practices.
• Takes end to end ownership of the development and operation of complete features.

• Circuit Design (Schematic Entry), Digital, Analog & Power.
• High-speed PCB Layout Design, up to 8-Layer, routing high current tracks (up to 30A)
• Experience on “Altium Designer” will be added advantage.
• Experience with ARM processors & AVR Controllers will be preferred.
• Preparing Design and test procedure documentation.
• System integration and Testing.
• Hardware Troubleshooting.
• Awareness of PCB Fabrication & assembly Processes.
• Awareness for component procurement, finding substitutes.
• Design transfer to production by defining production processes.
• Assist production for optimizing operations components sourcing, troubleshooting.
• Interact with PCB Design team.
• Interact with hardware team/consultants in India, USA
• Should have leadership qualities for handling a team.
• Communication with Component manufacturers/vendors for part choices & design support.
• Preparing documentation for design, for design transfer to production, for submittal to various labs for certifications
• B.E (Electronics and communication, Instrumentation and Electronics, E.E.E)