Senior Inside Sales Specialist

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 8500+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

Who You Are:

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards.

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams. To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

What You’ll Be Doing:

• ● Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• ● Answers video calls, chats and emails and will schedule appointments with team members
• ● Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• ● Create best practices on waiting room etiquette and maintaining a great zoom room environment
• ● Enter data into spreadsheets or update office calendars
• ● Answer and route customer phone calls and oversee transfers
• ● Assist and send reviews for customers to complete and score/rate their customer
• experience
• ● Monitor and logging all systems and customer data to ensure they are up and running
• properly and timely service is provided
• ● Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• ● Responsible for pipeline organizing and creating task reminders for the team
• ● Increase your product knowledge and skills by participating in department meetings and
• trainings
• ● Other duties may be assigned and/or modified as business needs change
• What You’ll Bring:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience/Education/Certifications Required:
• ● Graduation required
• ● Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant
• role preferred
• ● Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• ● Experience answering high call volume calls and solving customer’s needs preferred
• ● Excellent phone, email and instant messaging communication skills
• ● Organization skills to keep accurate records and find important information quickly
• ● Time management skills to prioritize and complete a side variety of tasks throughout the
• day in a fast-paced environment
• ● Patience and listening skills to respond appropriate and interact positively with
• customers
• ● Interpersonal skills to create a pleasant experience for all customers, such as being
• personable and attentive
• ● Emotional intelligence with the ability to adjust your communication style based on the
• nature of the call
• ● The ability to build lasting first impressions and relationships with customers
• ● Ability to work from home and “camera ready”, which requires a quiet workspace with
• little to no distractions
• ● Reliable high speed internet/wifi connection at home with little to no interruptions
• ● Availability to work a flexible schedule which may include mornings, nights, weekends,
• and holidays
• ● Knowledge of HighLevel products and services preferred
• ● Intermediate MAC computer skills including use of multiple monitors and applications

● Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! 

We're Hiring for Academic Advisor / Mentor for Bangalore Location

 Face to Face Interview is mandatory.

 Work from office.

Explaining organization’s services & deliverables and their importance to parents on call & one-to-one counselling session and closing sales.

 Helping clients in making action plans for entrance exams, counselling process with help of different technical tools and deliverables of company.

 Maintaining counselling records with help of CRM and tracking post sales services.

 Marketing and promoting career counselling related services for increasing office and seminar footfalls.

Interested Candidates kindly connect with below details with updated resume 

Thanks and Regards

Shreya K

HR-Executive

What you need to have:

About the role:

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details:

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight (For day shifts), shift start hour will be after 7 PM and shift end hour before 10 AM (For night shift)

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Qualifications:

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Ability to counsel a parent for the child's future
• Comfortable with changing shift timings so that we may serve our customers better
• Graduation is not mandatory for candidates with 3+ years of experience
• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint

• Represent our company, with a comprehensive understanding of our offerings
• Research consumer needs and identify how our solutions meet them
• Hire, train, motivate, and advise a team of sales representatives
• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
• Continuously develop personal leadership, hiring, and training skills while ensuring the team is using  effective sales tactics to meet revenue objectives.
• Generate leads, and build and nurture client relationships

• Create and execute a strategic sales plan that expands customer base and extends global reach
• Meet with potential clients and grow long-lasting relationships by understanding their needs
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
• Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled
• Identify knowledge gaps within the team and develop a plan to fulfill them
• Oversee the sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
• Manage month-end and year-end close processes

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.