SmartWinnr

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success. 

Key Responsibilities 

Client Relationship Management 

• Build, nurture, and grow strong relationships with assigned client accounts 
• Serve as the internal advocate for clients, ensuring their needs are represented across teams 
• Understand client business goals, technology landscape, and industry trends to offer value-added solutions 
• Foster long-term client engagement through proactive communication and creative relationship-building 

 Sales & Project Management 

• Identify opportunities for business growth within client accounts 
• Create accurate project quotes and draft Scope of Work (SoW) documents 
• Drive project coordination with delivery and leadership teams 

Operational Excellence 

• Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service 
• Proactively mitigate risks and de-escalate challenging client situations 
• Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities 
• Act as an escalation point for any client grievances or delivery concerns 

Requirements 

• Minimum 5+ years of experience in managing global client relationships 
• Minimum 2 years’ experience working in IT Industry 
• MBA Degree is mandatory 
• Proven project management experience is mandatory 
• Excellent verbal and written communication skills 
• Confidence in handling complex or challenging customer conversations 
• Ability to work with senior business stakeholders and decision-makers 
• Quick learner with a process-driven mindset and team collaboration skills 

We are looking for a motivated, detail-oriented, and customer-focused Sales Operations Executive to join our team in Hyderabad. This role is ideal for someone with 2 years of B2B sales experience, who is also interested in sales operations and enjoys managing key backend sales processes including documentation and coordination.

You will play a key role in supporting the sales cycle through operational excellence, documentation handling, CRM management, and cross-functional collaboration

Key Responsibilities

Sales Operations & Documentation

• Maintain and update CRM (Pipedrive) with accurate lead, deal, and activity records.
• Prepare and manage sales documentation including NDAs, contracts, proposals, and agreements.
• Coordinate internally with legal or leadership teams for contract reviews and approvals.
• Ensure all sales documents are properly maintained, organized, and shared with relevant stakeholders.
• Track and support the execution of contracts, renewals, and onboarding documentation.

Internal Collaboration & Reporting

• Collaborate with the sales team to support proposal creation and timely follow-ups.
• Work closely with the marketing team to ensure alignment in outreach communication and messaging.
• Share insights from documentation workflows and client queries to improve internal processes.
• Contribute to weekly reports, pipeline reviews, and forecasting sessions.
• Stay updated on SmartWinnr’s product features, client success stories, and industry trends.

Requirements

Professional Experience

• 2 years of experience in B2B or inside sales, with exposure to sales operations or documentation workflows.
• Proven ability to manage contracts, documentation, and cross-functional coordination.

Skills & Tools

• Excellent communication, interpersonal, and organizational skills.
• Proficiency with CRMs (preferably Pipedrive), MS Office, and Google Workspace.
• Comfort with digital documentation tools and virtual communication platforms.

Personal Attributes

• Highly proactive and self-driven with strong attention to detail.
• Quick learner with the ability to adapt in a fast-paced environment.
• Team player with a positive and growth-oriented mindset.

What We Offer

• Opportunity to drive the growth strategy of a fast-scaling SaaS company.
• Work across diverse functions: marketing, sales, and product.
• Collaborative work environment focused on innovation and creativity.
• Professional development opportunities.
• Competitive salary and benefits package.

Role Description 

We are looking for a proactive and detail-oriented Junior Product Analyst to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. 

This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. 

Key Responsibilities 

• Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. 
• Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. 
• Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. 
• Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. 
• Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. 
• Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. 

Requirements 

Education 

• B.Tech, BCA,B.Sc or equivalent degree in a related field. 

Professional Experience 

• 0–1 year of experience as a Junior Product Analyst or a similar role. 

Skills & Tools 

• Excellent verbal and written communication skills in English. 
• Ability to quickly learn and work with platforms like SmartWinnr. 
• Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. 

Personal Attributes 

• Highly motivated self-starter with a strong sense of ownership. 
• Analytical thinker with excellent problem-solving capabilities. 
• Customer-centric mindset and a passion for delivering high-quality support. 

What We Offer 

• Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. 
• Exposure to real-world global projects and hands-on implementation experience. 
• Opportunities to enhance both technical and professional skills. 
• A collaborative and innovation-driven work culture with continuous learning. 

Job Description

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. 

Key Responsibilities 

Customer Engagement & Support 

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages. 
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. 

Product Understanding & Troubleshooting 

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. 
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. 

Documentation & Process Adherence 

• Maintain detailed records of customer interactions and resolutions using internal tools. 
• Follow defined processes for issue tracking, escalation, and communication.  

Internal Collaboration 

• Work closely with the product and engineering teams to relay feedback and recurring issues. 
• Coordinate with the Customer Success team for smooth handovers and ongoing account support. 

Requirements 

Education 

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field. 

Professional Experience 

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. 
• Experience working in with global clients is an added advantage 
• Experience & comfortable working in night shifts. 

Skills & Tools 

• Strong written and verbal communication skills in English. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. 
• Ability to learn and work with web-based platforms and support tools. 

Personal Attributes 

• Self-motivated with a high sense of ownership and accountability. 
• Strong analytical and problem-solving abilities. 
• Flexible and willing to work rotational and night shifts as required. 

What We Offer 

• Competitive compensation and benefits package. 
• Opportunity to work with a global SaaS platform impacting enterprise sales teams. 
• A collaborative and fast-paced environment with room for learning and growth. 
• Cross-functional exposure across product, engineering, and customer success teams. 

Role Description 

We are looking for a motivated and customer-focused Sales Development Representative to join our team in Hyderabad. This is an exciting opportunity for someone with 2 years of experience in B2B sales who is looking to grow in a fast-paced and innovative environment. In this role, you will be responsible for identifying prospects, engaging with potential clients, and driving sales opportunities from initial contact to qualification. 

Responsibilities include but are not limited to: 

Lead Generation & Client Engagement 

• Identify and reach out to potential clients through email, calls, and social platforms. 
• Qualify leads through effective questioning and needs analysis. 
• Schedule and support product demos with senior sales members. 

Sales Operations 

• Maintain accurate records of outreach activities, meetings, and pipeline progress in the CRM (Pipedrive). 
• Follow up consistently with leads and ensure timely communication. 
• Support proposal and quotation creation in collaboration with the sales team. 

Collaboration & Reporting 

• Work closely with the marketing team to align outreach campaigns. 
• Contribute to weekly sales reports and team reviews. 
• Stay updated on product features and customer use cases. 

Requirements 

Professional Experience 

• 2 years of B2B sales or inside sales experience. 
• Demonstrated ability to build client relationships and meet sales targets. 

Skills & Tools 

• Strong communication and interpersonal skills. 
• Familiarity with sales tools, CRMs (preferably Pipedrive), and productivity platforms. 
• Comfort with digital communication and virtual presentations. 

Personal Attributes 

• Proactive and self-driven with a passion for sales. 
• Adaptable and quick to learn in dynamic environments. 
• Team player with a positive attitude and growth mindset. 

Job Summary:

We're looking for an enthusiastic and proactive Product Support Engineer Intern to join our dynamic team. In this role, you'll play a key part in delivering product support to our global clients, ensuring they enjoy a smooth and efficient experience with our product offerings. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India.

Responsibilities include but are not limited to:

• · Lead the setup and execution of POCs for clients, ensuring alignment with business objectives.
• · Work closely with internal teams (product, project manager, sales and support) to ensure quality setup which is fully tested and ready for delivery.
• · Collaborate with internal stakeholders to understand requirements and tailor POC solutions that demonstrate the value of AI.
• · Ready to troubleshoot and resolve any technical challenges that arise during the POC phase.
• · Document the observation for product improvement, track the results from POC implementations to showcase the business impact of AI solutions.

Requirements:

• · Minimum qualification: BTech or related branches.
• · Experience: 0-1 years of experience in a similar role in customer support or technical support.
• · Excellent written and verbal communication skills in English.
• · Ability to learn and use software systems like SmartWinnr effectively.
• · Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
• · Results-driven, self-starter with strong motivation and persistence.
• · A passion for helping others and providing exceptional support.

What We Offer:

• · Mentorship from experienced professionals in the field.
• · Exposure to real-time projects and industry challenges.
• · Opportunities to develop both technical and professional skills.
• · A collaborative and innovative work environment

Job description:

We are seeking a dynamic and results-driven Sales Development Representative with a proven track record in sales to join our growing team. You will play a critical role driving the sales cycle from prospecting to deal closure, and ensuring we meet our aggressive revenue goals. This is an exciting opportunity to lead sales efforts, collaborate cross-functionally, and make a significant impact on our company's growth trajectory.

Responsibilities:

• Manage your own pipeline of prospects for lead generation;
• Create a database of prospects and target customers with complete contact information;
• Supported by in-house training and support, you will become an expert in our client's overall value proposition, products, and tools;
• Conduct web product demonstrations encompassing both technical and non-technical aspects of the product offer;
• Identify new business opportunities including channel and other partnerships;
• Engage directly with decision-makers and large-scale businesses throughout India;
• Conduct systematic market research to generate high-quality leads and identify key players;
• Maintain accurate and complete customer records, and activity and pipeline reports within Pipedrive and other CRM tools;
• Achieve and report on key KPIs agreed with the targets

Requirements:

• 10-12 years of sales experience required, with a track record of delivering consistent results and exceeding expectations.
• Preferred experience in Life Sciences and BFSI sectors
• Excellent research, planning, and organization skills;
• Demonstrated ability to convert prospects and close online and in person while maintaining established sales quotas;
• Technology savvy and proficient in the use of a range of communication, presentation, and other business tools;
• Excellent interpersonal skills and ability to communicate (oral and written) effectively;
• Strong work ethic;
• Ability to handle multiple projects simultaneously and work under pressure;
• Strong negotiation skills;
• Passion for selling and enthusiastic self-starter with a “can do” attitude.