SmartWinnr
https://smartwinnr.comAbout
Company social profiles
Jobs at SmartWinnr
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.
Key Responsibilities
Call Handling & Query Management
• Answer inbound calls on the dedicated support line with professionalism.
• Log and document customer/system queries accurately.
• Maintain structured records for tracking and reporting.
Basic System Support
• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.
• Guide the users through basic troubleshooting steps.
• Escalate unresolved or technical issues to the internal team.
Collaboration & Escalation
• Work closely with the internal support team to ensure timely resolutions.
• Communicate escalated issues with complete details for faster problem-solving.
• Follow up to ensure query closure and customer satisfaction.
Documentation & Reporting
• Maintain logs of queries and call outcomes for reference.
• Prepare simple reports on recurring issues and support trends.
• Share daily, weekly and monthly updates with the internal team.
Professional Communication
• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.
• Represent SmartWinnr’s brand values in every interaction.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Pre-Sales Solutions Engineer, you will play a critical role in the sales process by demonstrating SmartWinnr’s products and solutions to prospective customers. You will work closely with the sales team to understand client requirements, craft tailored demonstrations, and effectively communicate the value of our offerings. This role requires a combination of technical understanding, excellent communication skills, and the ability to present solutions in a way that resonates with diverse stakeholders.
Responsibilities include but are not limited to:
- Conduct product demonstrations and presentations tailored to the needs and interests of potential customers.
- Collaborate closely with the sales team to understand customer requirements and propose the right product solutions.
- Assist in creating and customizing demo environments and scenarios that highlight the product’s key features.
- Provide technical support during the pre-sales process, addressing any technical questions or concerns that arise.
- Document and maintain records of all customer interactions, demo sessions, and feedback for continuous improvement.
- Work with the product team to relay customer feedback and help refine product offerings.
- Assist in the preparation of proposals and other sales-related documentation.
Responsibilities :
Professional Experience
- 2–5 years of experience in pre-sales, solutions engineering, or technical consulting.
- Proven track record of supporting B2B sales cycles and delivering effective product demonstrations.
Skills & Tools
- Strong presentation, communication, and interpersonal skills.
- Familiarity with SaaS products, technical integrations, and solution design.
- Proficiency with CRM platforms (preferably Pipedrive) and productivity tools like MS Office or Google Workspace.
Personal Attributes
- Customer-focused with a consultative approach to problem-solving.
- Proactive, adaptable, and quick to learn in dynamic environments.
- Collaborative team player with a positive attitude and growth mindset.
Similar companies
About the company
About Us
Incubyte is an AI-first software development agency built on the principles of software craftsmanship—where how we build is just as important as what we build. We partner with organizations across stages, from enterprises looking to scale and modernize to early-stage founders bringing new ideas to life.
At Incubyte, AI is deeply integrated across the software development lifecycle to drive speed, efficiency, and smarter outcomes. Guided by Software Craftsmanship values and Extreme Programming practices, we combine high velocity with disciplined engineering to deliver reliable, high-impact solutions.
We don’t just build software—we incubate dedicated engineering teams. From designing systems to shaping team structures and organizational strategy, we enable our clients to launch and scale products that are relevant today and resilient for the future.
Whether you’re scaling an existing product, building from scratch, or optimizing manual processes, we help you move faster with confidence:
- Scale and modernize your product
- Launch quickly and iterate continuously
- Automate processes for non-linear growth
- Build systems that are stable, predictable, and measurable
Our approach is rooted in ownership. As a DevOps-driven organization, our engineers take responsibility for the entire lifecycle—from development to release—ensuring quality at every step.
Founded by product professionals, we bring a strong product mindset into services. We’re driven by curiosity, continuous learning, and a passion for building great software the right way.
We’re always looking for people who care deeply about code, craftsmanship, and growth. Join us if you’re excited to build, learn, and make an impact.
Jobs
11
About the company
Jobs
9
About the company
Company: BXI – Barter Exchange of India
About Us: BXI (Barter Exchange of India) is a Barter Market Place Platform, it is a B2B Community of Brands | Business Units | Organisation and works on the Philosophy of " Give What You Have - Take What You Need " It works on membership model as one stop Digital platform from various categories Who Come and Exchange with Other Members for their Barter Needs. BXI Evaluates your Business Entity and Immediately issue you tokens which can be used to Shop What you Want from the Market Place and You can Network with Other Members Present there.
Visit Us: https://bxiworld.com/
Address: Chakala, Andheri – 400059.
Our Credentials :
1. Invested Start-Up
2. First & Only IRTA Approved Company in India
3. Nishith Desai Associate has Advised BXI with Law and tax Perspective.
To Name Few Active Brands with BXI : Hyatt | KFC | BOAT | Radisson | Della | India Today | Baskin Robbins | Pizza Express | Philips | Skoda | GMR Airports | Nexus Malls | PVR INOX | Godrej - India Circus | Time Zone | Business World | Sugar Cosmetics Etc.
Jobs
4
About the company
We are hiring for multiple clients
Jobs
6
About the company
Your Go-To AI Consultancy For AI Research, AI Products, AI Solutions, AI MVP Design, Idea Validation
Jobs
13
About the company
RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive
workforce and solving the industry's greatest business challenges.
The RockED Company Inc. is headquartered in Florida. Backed by top industry experts and investors,
we’re a well-funded startup on an exciting growth journey. Our R&D team (Indian entity) is at the core
of all product and technology innovation
Our India R&D team, which is in Bangalore (Office in Church Street), leads all product and technology innovation, and we’re now expanding this team.
AI will play a key role in improving intelligence, personalization, and overall user experience across the platform.
Jobs
5
About the company
Jobs
1
About the company
Orenda
Jobs
1
