SmartWinnr
https://smartwinnr.comAbout
Company social profiles
Jobs at SmartWinnr
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.
Key Responsibilities
Call Handling & Query Management
• Answer inbound calls on the dedicated support line with professionalism.
• Log and document customer/system queries accurately.
• Maintain structured records for tracking and reporting.
Basic System Support
• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.
• Guide the users through basic troubleshooting steps.
• Escalate unresolved or technical issues to the internal team.
Collaboration & Escalation
• Work closely with the internal support team to ensure timely resolutions.
• Communicate escalated issues with complete details for faster problem-solving.
• Follow up to ensure query closure and customer satisfaction.
Documentation & Reporting
• Maintain logs of queries and call outcomes for reference.
• Prepare simple reports on recurring issues and support trends.
• Share daily, weekly and monthly updates with the internal team.
Professional Communication
• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.
• Represent SmartWinnr’s brand values in every interaction.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Pre-Sales Solutions Engineer, you will play a critical role in the sales process by demonstrating SmartWinnr’s products and solutions to prospective customers. You will work closely with the sales team to understand client requirements, craft tailored demonstrations, and effectively communicate the value of our offerings. This role requires a combination of technical understanding, excellent communication skills, and the ability to present solutions in a way that resonates with diverse stakeholders.
Responsibilities include but are not limited to:
- Conduct product demonstrations and presentations tailored to the needs and interests of potential customers.
- Collaborate closely with the sales team to understand customer requirements and propose the right product solutions.
- Assist in creating and customizing demo environments and scenarios that highlight the product’s key features.
- Provide technical support during the pre-sales process, addressing any technical questions or concerns that arise.
- Document and maintain records of all customer interactions, demo sessions, and feedback for continuous improvement.
- Work with the product team to relay customer feedback and help refine product offerings.
- Assist in the preparation of proposals and other sales-related documentation.
Responsibilities :
Professional Experience
- 2–5 years of experience in pre-sales, solutions engineering, or technical consulting.
- Proven track record of supporting B2B sales cycles and delivering effective product demonstrations.
Skills & Tools
- Strong presentation, communication, and interpersonal skills.
- Familiarity with SaaS products, technical integrations, and solution design.
- Proficiency with CRM platforms (preferably Pipedrive) and productivity tools like MS Office or Google Workspace.
Personal Attributes
- Customer-focused with a consultative approach to problem-solving.
- Proactive, adaptable, and quick to learn in dynamic environments.
- Collaborative team player with a positive attitude and growth mindset.
Similar companies
About the company
Who are we?
Trendlyne is a funded, profitable products startup in the financial markets space. We have cutting-edge analytics products built for Indian and US customers, for stock markets and mutual funds.
Our founders are IIT + IIM graduates, with strong tech and marketing experience. We have top finance and management experts on the Board of Directors.
What do we do?
We build best in class analytics in the US and Indian stock market space. Organic growth in B2B and B2C products have already made the company profitable. We deliver 1 billion+ APIs every month to B2B customers, and have a B2C website and app.
Visit us at trendlyne.com, or look for the Trendlyne mobile app on the Google Play Store:
https://play.google.com/store/apps/details?id=com.trendlyne.markets
We are a great place to work
We have a culture where you are building something awesome, and your work makes a difference. Full-time employees get paid leave, parental leave, medical insurance, and employee stock options.
We invest in your learning and check in with you to help you meet your career goals. We keep regular hours and don't work on weekends.
Jobs
5
About the company
Jobs
1
About the company
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.
Jobs
13
About the company
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
Jobs
840
About the company
Jobs
5
About the company
Jobs
80
About the company
At AltInvest, we are on a mission to democratize wealth creation by providing investors access to institutional-quality alternative investment opportunities. Through our technology-enabled platform, we offer curated investment options across REITs, InvITs, commercial real estate, private credit, global real estate, and other alternative asset classes that have traditionally been accessible primarily to institutional investors.
Backed by global institutional investors and led by a team with deep expertise in investing and financial services, we have built one of India's leading alternative investment platforms. Today, we serve over 300,000 users and manage more than $250 million in assets, helping investors diversify their portfolios and achieve long-term wealth creation through alternative investments.
Jobs
3
About the company
We are building the Operating System for Talent. At FAIHR, we believe the talent market has a clarity problem. People struggle to understand their strengths and career direction, while organizations rely on signals that reveal only a fraction of a person’s true potential. Through ReflectEngine™, our reflection-aware AI, we help individuals gain clarity about how they think, work, and grow, and help organizations uncover potential beyond keywords and resumes.
With FAIHR OS™, we bring together career clarity for individuals and intelligence for organizations in one unified platform. By combining verified data with behavioral and growth insights, we enable people to communicate their potential with confidence and help companies make more informed talent decisions. We are building the clarity layer the talent ecosystem has been missing.
Jobs
3
About the company
Jobs
1
About the company
Jobs
1
