SmartWinnr
https://smartwinnr.comAbout
Company social profiles
Jobs at SmartWinnr
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.
Key Responsibilities
Call Handling & Query Management
• Answer inbound calls on the dedicated support line with professionalism.
• Log and document customer/system queries accurately.
• Maintain structured records for tracking and reporting.
Basic System Support
• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.
• Guide the users through basic troubleshooting steps.
• Escalate unresolved or technical issues to the internal team.
Collaboration & Escalation
• Work closely with the internal support team to ensure timely resolutions.
• Communicate escalated issues with complete details for faster problem-solving.
• Follow up to ensure query closure and customer satisfaction.
Documentation & Reporting
• Maintain logs of queries and call outcomes for reference.
• Prepare simple reports on recurring issues and support trends.
• Share daily, weekly and monthly updates with the internal team.
Professional Communication
• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.
• Represent SmartWinnr’s brand values in every interaction.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
As a Pre-Sales Solutions Engineer, you will play a critical role in the sales process by demonstrating SmartWinnr’s products and solutions to prospective customers. You will work closely with the sales team to understand client requirements, craft tailored demonstrations, and effectively communicate the value of our offerings. This role requires a combination of technical understanding, excellent communication skills, and the ability to present solutions in a way that resonates with diverse stakeholders.
Responsibilities include but are not limited to:
- Conduct product demonstrations and presentations tailored to the needs and interests of potential customers.
- Collaborate closely with the sales team to understand customer requirements and propose the right product solutions.
- Assist in creating and customizing demo environments and scenarios that highlight the product’s key features.
- Provide technical support during the pre-sales process, addressing any technical questions or concerns that arise.
- Document and maintain records of all customer interactions, demo sessions, and feedback for continuous improvement.
- Work with the product team to relay customer feedback and help refine product offerings.
- Assist in the preparation of proposals and other sales-related documentation.
Responsibilities :
Professional Experience
- 2–5 years of experience in pre-sales, solutions engineering, or technical consulting.
- Proven track record of supporting B2B sales cycles and delivering effective product demonstrations.
Skills & Tools
- Strong presentation, communication, and interpersonal skills.
- Familiarity with SaaS products, technical integrations, and solution design.
- Proficiency with CRM platforms (preferably Pipedrive) and productivity tools like MS Office or Google Workspace.
Personal Attributes
- Customer-focused with a consultative approach to problem-solving.
- Proactive, adaptable, and quick to learn in dynamic environments.
- Collaborative team player with a positive attitude and growth mindset.
Similar companies
About the company
Knacklabs.ai is Product Development Studio. WE BUILD TRUE PRODUCT TEAMS for our clients. Each team is a small, well-balanced group of geeks and a product manager that together produce relevant and high-quality products. We use data to make decisions, bringing big data and analysis to software development. We believe the product development process is broken as most studios operate as IT Services. We operate like a software factory that applies manufacturing principles of product development to the software.
Jobs
13
About the company
Credilio is founded with the idea of digitizing the distribution value chain of personal finance products. The mission of Credilio is to create a nationwide army of multi-branded trained advisors who can assist in the digital onboarding of loans and cards. Credilio enables a small financial advisor to educate customers and recommend lending products that are best suited to meet their unique requirements and further enables them to subscribe for credit cards or loans digitally.
The company does this by providing a large range of product offerings and a customized recommendation tool through a simple mobile app that empowers advisors to be truly digital and future-ready. In addition, the platform allows for instant online approval by leveraging open banking APIs of Banks and NBFCs, thus making the purchase process transparent and paperless. It has reduced the average prospecting-to-onboarding time to less than 10 minutes in a single session as compared to the industry average of an interrupted process over 2-3 days.
A challenger start-up, Credilio is the brainchild of second-time entrepreneurial duo Mr. Aditya Gupta and Mr. Anand Kapadia. It’s backed by a clutch of Venture Capital funds namely Cornerstone Venture Capital Partners, Exfinity Venture Partners, and Param Capital founder Mukul Agarwal.
The platform currently partners with 20+ leading Banks and NBFCs and has over 10,000 Financial Advisors who have assisted more than 0.5 million customer applications getting processed fully digitally in a span of less than a year. The capital raised will power Credilio’s ambitious plans to meet an ARR of 100 cr. by March 2023 and serve 25 million customers through a million advisors in the next 3 years.
Jobs
4
About the company
We are hiring for multiple clients
Jobs
4
About the company
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
Jobs
872
About the company
Jobs
11
About the company
Ande is an AI-native, full-stack TypeScript platform built on React, Node.js, GraphQL, and Postgres, running on AWS and powering web, mobile, internal operations, deep integrations, and agentic workflows.
Our product sits at the intersection of enterprise workflows, hospitality operations, payments, compliance, procurement, and AI — giving engineers the opportunity to solve problems that combine polished user experiences with complex real-world systems.
Engineering at Ande is deeply product-oriented and systems-heavy. We care about:
- Type safety and shared abstractions
- Fast iteration and observable production systems
- High-quality user experiences
- Building durable foundations for a category-defining platform
PMs and engineers work closely with the business domain, contributing directly to:
- Booking experiences
- Client entertainment policies
- Venue operations
- Spend visibility and approvals
- Payments and procurement workflows
- Enterprise integrations
- AI-driven workflows that reduce manual coordination across enterprises and hospitality partners
Founders
- Lohit Sarma
- Ashish Bidadi
- Michael McDermott
Jobs
1
About the company
Jobs
2
About the company
Jobs
0
