SmartWinnr

Job Summary:

We are seeking a dynamic and experienced IT Delivery Lead to join the SmartWinnr team. In this role, you will be instrumental in driving the successful deployment, integration, and adoption of our cutting-edge solutions. You will collaborate closely with clients to understand their needs, provide expert guidance, and ensure our solutions deliver maximum value.

Responsibilities include but are not limited to:

• Conduct customer calls to gather requirements.
• Scope finalization and secure sign-off from stakeholders.
• Coordinate with the tech team to translate business needs and product requirements into customer solutions.
• Create process flows to streamline implementation processes.
• Define project timelines and ensure timely delivery.
• Oversee change management to ensure smooth transitions and adoption of new solutions.
• Lead the implementation of our technology solutions across client projects, ensuring seamless integration and customization based on client requirements.
• Provide ongoing technical support to clients post-implementation, troubleshoot any issues, and ensure client satisfaction with our solutions.
• Create and maintain detailed documentation on implementation processes, configuration details, and best practices for internal and client use.
• Communicate frequently with the founders and other stakeholders about the status of each contract launch and implementation project.

Requirements:

• A BE/BTech/MCA in Computer Science, IT, Electronics or related field is a must.
• 10 years of proven experience as an implementation lead in an IT product or IT services company.
• Strong organizational and multitasking skills.
• Customer-oriented approach.
• Excellent verbal and written communication abilities.
• Hands-on experience with tools like Jira, Trello, or the latest tools is a plus.
• Good data analysis skills and knowledge of Power BI and other data analysis tools.
• Previous experience working on the implementation of large-scale projects.
• Ability to manage multiple projects simultaneously.
• Experience handling customers across the globe.
• Should have very good project management skills.
• Knowledge of technology like MongoDB, Angular, and OpenAI will be a highly valuable advantage.
• Sharp business acumen.
• Problem-solving aptitude.

What we offer:

• Competitive compensation and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional development and growth opportunities.

MIS/ Data Analyst perform various functions, which primarily involve helping an organization meet its strategic goals through providing direction and guidance concerning information processes, security of data, and software application management.

However, the major tasks, duties, and responsibilities that commonly define the MIS/ Data Analyst job description are listed below:

• Carry out analysis and assessment on the organization/clients existing software and database management systems, and information technology need to identify the shortcomings and proffer solutions to meet clients’ needs within time and cost constraints.
• Responsible for the design and development of software and computer systems to meet the project needs within time and cost constraints.
• Responsible for developing e-Commerce, database driven web sites, or other technology-driven solutions to improve the organization/client's processes using Windows and Java technologies.
• Resolve end user hardware and software issues in a timely and professional manner.
• Responsible for the development and maintenance of documentation and metrics to improve operational efficiency.
• Carry out research and evaluate new technologies that can improve existing services.
• Work together with other members of the MIS team to cross-train and provide backup to other team members.
• Appraise and write software and database business systems analysis report on a framework, as well as update user knowledge for developed systems.
• Perform system monitoring and analysis, and performance tuning to track system performance.
• Responsible for troubleshooting system hardware, software, networks, and operating systems
• Develop system access criteria, monitor, and control all system access; and implement security controls to secure computer system and ensure data integrity.
• Provide IT support to the user community by interfacing with them.

Requirements:

• Education: To work as an MIS analyst, applicants require a minimum of bachelor's degree in MIS, ISM, or Operations Research; Business Computer Science, Management Information Systems, or a field related to the employer’s industry.
• Experience: Minimum 4 years of working experience in the same domain with advanced knowledge of MS Excel & tools like PowerBI, Tableau.
• Knowledge: It is important that applicants have practical experience in business analytics or intelligence. They also require a working knowledge of a variety of data analysis techniques, including clustering, factor analysis, and logistic regression; data/text mining, decision trees, etc.
• The MIS/ Data Analyst job requires that they undertake research to solve business problems, so it is vital that applicants can manipulate and extract insights from large and complex datasets and are proficient with SQL and tableau. It is also vital that they are comfortable with financial analysis to successfully perform some aspects of their job.
• Computer skills: To succeed as an MIS/ Data Analyst, applicants must be advanced with Microsoft Tools, including Excel and possess advanced computer skills for data extraction, manipulation, and data analysis. Having practical experience with Power BI, Python etc.
• Problem-solving skills: To perform their job successfully, the MIS/ Data Analyst must be curious individuals with analytical abilities to examine the current processes of an organization and come up with creative ways of solving them.
• Communication skills: Their job requires that they communicate gaps to management or clients and train staff on how to use new or revised systems implemented. So, it is crucial that applicants are excellent communicators who can clarify expectations and drive alignment.
• Collaborative skills: It is also important that applicants can work together with different teams across the organization with a commitment to deadlines and deliverables.