We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.
**Qualifications:**
- Minimum educational qualification: 12th pass.
- Age between 18 to 30 years.
- Excellent communication skills in English and Hindi
- Ability to handle customer queries and provide appropriate solutions.
- Prior experience in customer service or sales is preferred but not mandatory.
**Responsibilities:**
- Handle inbound/outbound calls professionally and provide information about products/services.
- Identify customer needs, clarify information, and close sales.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Achieve sales targets and goals as set by the company.
**Salary and Benefits:**
- Starting salary of INR 18,000 per month.
- Performance-based incentives and bonuses.
- Comprehensive training and career development opportunities.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position: eComm & digital manager (SFCC, SFRA)
Location: Gurgaon
Experience: 7+ year
Qualification: Bachelor degree in IT
Key Deliverables (Essential functions & Responsibilities of the Job):
· Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.
· Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction
· Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
· Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.
· Identify eComm & digital demands in a timely and comprehensive manner and ensure business
· requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.
· Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
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Key Relationships:
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· Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
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· Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front
· Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
· Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.
· Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
· Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
· Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
· This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
· Ability to effectively interact with all levels of business via phone, written communication and in person.
· Management and leadership skills.
Mail updated resume with below details-
Total Experience-
Relevant experience-
Experience in SFCC and SFRA –
Current CTC-
Expected CTC-
Notice period-
Current Location-
Would you be comfortable with job location (Gurgaon) ?
Email: etalenthire[at]gmail[dot] com
Satish: 88O 27 49 743
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C#.Net Lead(2+ lead exp must) - Exp : 8+
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Skills : .Net Core, C#, SQL and Angular.
Np : Immediate Joiners
Location – Bangalore.
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Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: Brand Entrepreneur (EIR)
This opportunity is for new brands that are in stealth mode & backed by Future Group promoters. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E-commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed ecommerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
As the Brand Entrepreneur, you will be part of the founding team conceptualizing the brand proposition, brand identity, and working with formulation experts to build the product pipeline.
Key Responsibilities :
- Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
- Analyzing and researching consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits
- Looking at the pricing of products and analyzing the potential profitability
- Executing strategies of expansion for existing products and services
- Supervising, managing and executing the manufacturing and supply chain for the brand life cycle
- Monitoring product distribution and consumer reactions through focus groups and market research
- Driving Marketing, Digital Marketing and Performance Marketing
- Coordinating the launch program
- Analyze how our brand is positioned in the market and crystalize targeted consumers insights
- Take brand ownership and provide the direction in executing the vision, mission, goals and strategies
- Translate brand strategies into brand plans, brand positioning and go-to-market execution plans
- Driving creative development and create motivating stimulus to get targeted population to "take action" through on-the ground plans
- Establish performance specifications, cost and price parameters, market applications and sales estimates
- Monitor market trends, research consumer markets and competitors' activities to highlight opportunities and key issues
- Liaison with marketing team to ensure consistency with product line strategy
- Monitor product distribution and consumer reactions
- Anticipate bottlenecks throughout the product life-cycle starting from manufacturing to product launch
- Align the company around the brand's direction, choices and tactics
- Coordinate with New Product Development role for product composition, packaging and quality control.
Competencies :
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- Execution of strategies/future plan for establishing the brands
- Have good analytical skills
- Good listener, able to respond to results and consumer research
- Ability to work well with multiple teams
- Ability to manage different projects at the same time
- Understanding & appreciation of the new age consumer's needs
Critical Personality :
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- Extensive PnL knowledge
- Flexible & Adaptable
- Speed in Execution
- Ability to work well under pressure
- Have good presentation skills
- Ability to Influence People
- Excellent Communication Skills
- High Business Acumen and Result Oriented
- Analytical & Data Oriented
- Realtime solution oriented
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1. An MBA from a top tier B School preferred. (Not Mandatory)
2. At least 3-5 years work experience overall, with a minimum 2 years in brand/category management
3. Experience in running multi-functional teams
4. Early experience in strategy consulting or in top tier FMCG companies is preferred
5. Experience in D2C brands is preferred The ideal candidate is ambitious, looking for an entrepreneurial stint, has tremendous ownership, and combines sharp consumer insight with sound business judgment
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- Ability to work independently as a self-starter, and within a team environment.
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Our client works as an App that focuses on providing comfort to people in terms of ride sharing, ride hailing and cashless payments. Their prominent features include digital payments, trained drivers, doorstep pickup, daily affordable pricing etc.
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As a Social Media Manager, you will be responsible for designing and implementing social media strategy to align with business goals.
What you will do:
- Performing research on current benchmark trends and audience preferences
- Setting specific objectives and reporting on ROI
- Working on content & campaign strategy for the company
- Generating, editing, publishing and sharing engaging content daily
- Monitoring SEO and web traffic metrics
- Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
- Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
- Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
- Suggesting and implementing new strategies to develop brand awareness, like promotions and competitions
- Staying up-to-date with current technologies and trends in social media, design tools and applications
- Building a social media presence by maintaining a solid online presence
- Monitoring the company's brand on social media
- Building brand awareness by engaging relevant influencers
- Managing our online communities to ensure respectful and appropriate engagement
Desired Candidate Profile
What you need to have:- BSc degree in Marketing or relevant field
- Proven work experience as a Social Media Manager
- Hands on experience in content management
- Excellent copywriting skills
- Ability to deliver creative content (text, image and video)
- Solid knowledge of SEO, keyword research and Google Analytics
- Knowledge of online marketing channels
- Familiarity with web design
- Excellent communication skills
- Analytical and multitasking skills
Javascript
PHPPython
Ruby on Rails (ROR)
NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon