Deltek

Sr Support Services Analyst

Position Responsibilities :

• Deliver expert-level technical support for Deltek Vantagepoint and Deltek Vision customers
• Assist with server installations, configuration, upgrades, and troubleshooting in on-premises environments
• Diagnose and resolve application errors, performance issues, and system-side problems for on-premises and cloud customers
• Support and troubleshoot third-party software integrations and API usage
• Translate complex technical concepts into clear, understandable guidance for both IT professionals and less technical users
• Accurately document customer interactions, troubleshooting steps, and resolutions in the case management system
• Collaborate closely with customers, engineering teams, product management, and senior support staff to drive timely issue resolution
• Participate in continuous training to stay current on Deltek product features, architecture, and best practices
• Leverage AI-powered tools to improve support quality, efficiency, and knowledge creation

Qualifications :

• Minimum 3+ years of experience in a technical support or systems-focused role; experience supporting Deltek Vantagepoint or Deltek Vision strongly preferred
• Solid understanding of server, web, and workstation technologies
• Experience supporting SaaS and cloud-based solutions is a plus
• Proven analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication skills
• Ability to work effectively in a remote, highly collaborative team environment
• Proactive, customer-focused mindset with a strong desire to learn and grow

Sr Software Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

• Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
• Design and develop scalable, high-performance solutions using cloud technologies and containerization.
• Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
• Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
• Ensure software designs comply with specifications and security best practices.
• Recommend changes to improve application architecture, maintainability, and performance.
• Develop and optimize database queries using T-SQL.
• Prepare and produce software component releases.
• Develop and execute unit, integration, and performance tests.
• Support formal testing cycles and resolve test defects.

AI-Specific Responsibilities:

• Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
• Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
• Implement AI-based security measures to proactively detect and mitigate potential threats.
• Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
• Guide the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.

Qualifications :

• Bachelor’s degree in Computer Science, IT, or a related field.
• Highly proficient in ASP.NET Core (C#) and full-stack development.
• Experience developing REST APIs.
• Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
• Strong knowledge of cloud platforms (Azure preferred), including scalability and enterprise cloud. 
• Strong database experience, particularly with T-SQL and relational database design.
• Advanced understanding of object-oriented programming (OOP) and SOLID principles.
• Experience with security best practices in web and API development.
• Knowledge of Agile SCRUM methodology and experience in collaborative environments.
• Experience with Test-Driven Development (TDD).
• Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
• Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
• High commitment to continuous learning, innovation, and improvement.

AI-Specific Qualifications:

• Proficiency in AI-driven development tools and platforms such as GitHub Copilot in Agentic Mode.
• Knowledge of AI-based security protocols and threat detection systems.
• Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
• Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.

AI-First Mindset Requirement:

This role requires embracing an AI-first approach to work, where GenAI and agentic AI tools are viewed as essential collaborators rather than optional supplements. We expect team members who naturally think in terms of AI-enhanced workflows, proactively seek opportunities to integrate intelligent automation, and demonstrate curiosity about leveraging AI to solve complex problems more efficiently.

The ideal candidate approaches challenges by first considering: "How can AI help me accomplish this faster and better?" while maintaining high standards for quality, security,

QC Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

Position Overview

As an Automation Engineer at Deltek, you will design, develop, and maintain automated test frameworks that ensure the quality and reliability of our software products. You will play a key role in accelerating delivery cycles by building scalable automation solutions that support our engineering teams in delivering exceptional software to project-based businesses worldwide.

Key Responsibilities

• Design, develop, and maintain automated test scripts using tools such as Selenium, Playwright, or equivalent frameworks
• Write clean, maintainable code in at least one programming language (e.g., JavaScript, Python, Java, or C#)
• Develop and enhance scripting solutions to support continuous integration and continuous delivery (CI/CD) pipelines
• Collaborate with developers, QA engineers, and product teams to identify automation opportunities and define test strategies
• Analyze test results, identify defects, and work with development teams to drive resolution
• Maintain and improve existing automation frameworks to increase coverage and efficiency
• Participate in code reviews and contribute to best practices in test automation
• Leverage AI-assisted testing tools and intelligent test generation techniques to enhance automation coverage and efficiency
• Utilize AI/ML-based anomaly detection and predictive analytics to proactively identify quality risks in the software delivery pipeline

Qualifications :

Required Qualifications

• 3–4 years of hands-on experience in test automation engineering
• Proficiency in at least one scripting or programming language (e.g., JavaScript, Python, Java, or C#)
• Hands-on experience with automation frameworks such as Selenium, Playwright, or similar tools
• Solid understanding of software testing methodologies and QA best practices
• Experience working within CI/CD environments and version control systems (e.g., Git)
• Strong analytical and problem-solving skills with attention to detail
• Familiarity with AI-powered testing tools (e.g., Testim, Mabl, Applitools) or experience integrating AI capabilities into test automation workflows

Preferred Qualifications

• Experience with API testing tools (e.g., Postman, REST Assured)
• Familiarity with cloud-based testing environments or containerization tools (e.g., Docker, Kubernetes)
• Knowledge of Agile/Scrum development methodologies
• Experience with performance or load testing tools
• ISTQB or equivalent testing certification
• Experience using large language models (LLMs) or generative AI tools (e.g., GitHub Copilot, ChatGPT) to accelerate test script development and documentation
• Understanding of machine learning concepts as applied to test data generation, defect prediction, or intelligent test prioritization

Software Engineer

Position Responsibilities

You will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:

Build & Integrate

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
• Implement and test integrations between Deltek's support platforms and internal data systems.

Analyse & Solve

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
• Troubleshoot complex issues across the full stack and document root cause findings clearly
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both.

Operate & Improve

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
• Write and maintain documentation for systems, workflows, business rules, and solution designs
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job.

Nice-to-Have Skills

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:

Oracle Service Cloud

Workato / iPaaS

Salesforce

Gainsight

AI / LLM integration

Snowflake

Microsoft Power BI

Microsoft Power Apps

Cloud-native development

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
• Experience: 2–4 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 2:00 PM – 11:00 PM IST for at least part of the week).
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.

Position Responsibilities :

The Database Architect is responsible for the design, optimization, and evolution of the database layer supporting enterprise applications in cloud environments. This role focuses on ensuring efficient data access patterns, scalable query workloads, and robust database architecture capable of supporting high-volume and high-concurrency systems.

This role goes beyond traditional database administration and requires deep technical expertise in SQL query optimization, database internals, and performance diagnostics. The Database Architect analyzes how applications interact with the database and guides improvements in schema design, data access patterns, and system scalability.

As a senior technical leader, the Database Architect helps define long-term strategies for scalable and efficient data architecture while working closely with engineering teams to promote best practices for database design and SQL development.

KEY RESPONSIBILITIES

Database Architecture & Optimization

• Design and evolve database architectures for scalable enterprise systems.
• Define efficient data access patterns that support high concurrency and large datasets.
• Improve schema design, indexing strategies, and query patterns.
• Ensure database designs support both transactional and data consumption workloads.

SQL Performance Engineering

• Analyze and optimize complex SQL queries and execution plans.
• Improve database performance through indexing strategies, statistics management, and query tuning.
• Investigate workload behaviour and recommend architectural improvements.

Data Access & Systems Thinking

• Provide guidance on scalable approaches for retrieving and delivering data for data-intensive application features.
• Recommend architectural strategies such as data aggregation, caching, or pre-computed datasets where appropriate.
• Apply systems thinking to improve how data is modeled, accessed, and delivered across the application.

Advanced Diagnostics

• Diagnose database behaviour using tools such as Query Store, Extended Events, and execution plan analysis.
• Analyze query performance, wait statistics, and workload patterns to identify optimization opportunities.

Collaboration & Technical Leadership

• Partner with engineering teams to guide scalable SQL development and data access practices.
• Participate in architecture and design discussions involving database interactions.
• Document best practices and architectural recommendations.

AI-Assisted Engineering

• Use AI-assisted tools to accelerate query analysis, diagnostics, and workload investigations.
• Validate AI-generated insights through empirical testing and database telemetry.

Qualifications :

TECHNICAL SKILLS & EXPERTISE

Database & SQL Server (Required)

• Advanced SQL Server performance tuning, including query optimization, execution plan analysis, and index design
• Strong experience diagnosing and resolving deadlocks using Extended Events and deadlock graphs
• Deep understanding of locking, blocking, and transaction behaviour, including wait statistics and lock escalation
• Experience optimizing stored procedures, including mitigation of parameter sniffing and plan cache management
• Strong knowledge of indexing strategies, including covering indexes and filtered indexes
• Solid understanding of statistics, cardinality estimation, and query optimizer behaviour

Performance Analysis Tools (Required)

• Experience using SQL Server Profiler and Extended Events for workload diagnostics
• Advanced execution plan analysis using SSMS or Azure Data Studio
• Familiarity with SET STATISTICS IO/TIME for query performance evaluation
• Strong experience using Query Store to analyse query performance and plan behaviour
• Ability to diagnose issues through wait statistics and blocking chain analysis

Enterprise Application Data Architecture

• Strong understanding of database design within multi-tier enterprise applications
• Experience optimizing database workloads supporting high-concurrency systems and large datasets
• Understanding how application query patterns influence database performance
• Familiarity working with application platforms such as .NET, APIs, or modern web frameworks

Cloud & Enterprise Database Environments

• Experience working with cloud-hosted database environments
• Understanding of scalability considerations in enterprise systems
• Experience analyzing and optimizing database workloads in production environments

QUALIFICATIONS

• 8+ years of experience working with enterprise database systems
• Proven expertise in SQL performance tuning and database workload optimization
• Strong experience in analysing execution plans and database performance behaviour
• Experience collaborating with engineering teams on data architecture and query design
• Strong analytical and problem-solving skills

AI-FIRST MINDSET REQUIREMENT

We value engineers who view AI as a productivity multiplier. The ideal candidate actively leverages AI tools to accelerate diagnostics, analyze database workloads, and uncover optimization opportunities while applying strong engineering judgment to validate results

Position Responsibilities :

• Design, develop, and maintain robust, scalable, and reusable test automation frameworks for web-based enterprise applications.
• Apply software engineering principles and test automation design patterns (e.g., Page Object Model, Screenplay, Factory, Builder, Adapter).
• Define framework standards including test structure, naming conventions, configuration management, and test data handling.
• Ensure frameworks support data-driven, modular, and hybrid automation approaches.

Automation Development & Execution

• Develop high-quality automated test scripts using JavaScript/TypeScript.
• Implement and maintain UI automation using modern tools such as Playwright.
• Design and execute REST API automation tests, validating endpoints, payloads, contracts, and error handling.
• Integrate UI and API automation into a unified test framework.
• Execute automated test suites as part of CI/CD pipelines and scheduled regression runs.

AI-Assisted Automation & Efficiency

• Leverage AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude, or similar) to improve efficiency in:
• Test automation development
• Framework enhancement
• Debugging and failure analysis
• Script refactoring and maintenance
• Evaluate and adopt AI-driven approaches to reduce manual effort while maintaining engineering rigor and test reliability.

Technical Leadership & Quality Ownership

• Proactively troubleshoot complex automation failures and perform root-cause analysis across application, data, and environment layers.
• Improve automation stability, execution performance, and maintainability.
• Review automation code and provide technical guidance to junior engineers.
• Collaborate closely with Engineering, QE, and DevOps teams to align automation with application architecture.

Process, Standards & Continuous Improvement

• Define, document, and evolve automation standards, guidelines, and best practices.
• Identify and reduce technical debt in automation frameworks.
• Contribute to continuous improvement of automation tooling, libraries, and infrastructure.
• Stay current with emerging automation and AI technologies and recommend adoption where appropriate.

Qualifications :

Required

• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent practical experience.
• 5+ years of experience in test automation or software engineering with a strong focus on automation.
• Proven experience designing and maintaining test automation frameworks for Enterprise Application
• Strong foundation in software engineering principles and test automation best practices.
• Proficiency in JavaScript for automation and framework development.
• Strong analytical, debugging, and problem-solving skills.
• Ability to work independently and lead technical initiatives.

Preferred

• Hands-on experience with Playwright for modern web automation.
• Experience with REST API automation testing.
• Experience with low-code or hybrid automation tools, such as Rapise.
• Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude) to improve productivity and code quality.
• Familiarity with applying AI to test automation use cases such as:
• Test case generation
• Script maintenance and refactoring
• Failure analysis and debugging
• Experience integrating automation into CI/CD pipelines.
• Exposure to performance or scalability testing concepts.
• Experience mentoring or providing technical guidance to other automation engineers.

Soft Skills

• Strong written and verbal communication skills.
• Ability to explain complex technical concepts clearly.
• Proactive mindset with strong ownership and accountability.
• Comfortable working in a fast-paced, evolving environment.

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

Team -Support Operations — Technical Solutions 

Level 

IC2 (1–3 years of relevant experience) 

Location 

India (Remote) — IST time zone, with overlap with US East/Central teams 

Reports To  Tech Manager 

Employment Type  Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations. 

In your first year, you can expect to: 

• Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato 
• Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production 
• Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers 
• Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings 
• Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India  

This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop. 
• REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context. 
• Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design. 
• Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it. 
• Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow. 
• Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery. 

Must-Have Soft Skills 

• Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it. 
• Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers. 
• Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call. 
• Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background. 

Nice-to-Have Skills 

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

AI / LLM integration 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team. 

RESPONSIBILITIES 

At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to: 

Build & Integrate 

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services 
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance 
• Implement and test integrations between Deltek's support platforms and internal data systems 

Analyse & Solve 

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production 
• Troubleshoot complex issues across the full stack and document root cause findings clearly 
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both 

Operate & Improve 

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels 
• Write and maintain documentation for systems, workflows, business rules, and solution designs 
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early 
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered. 
• Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems. 
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application. 
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing. 

WHAT TO EXPECT WORKING HERE 

• A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel 
• Exposure to production AI/LLM systems, not just theoretical discussions about AI 
• A culture that values root-cause thinking and good documentation over heroics and quick fixes 
• Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months 
• Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy 

We are looking for a highly skilled AI Platform Engineer to build and scale agentic AI capabilities across our product suite. You’ll work on multi‑agent systems, orchestration platforms, RAG pipelines, and real‑time AI services used in enterprise workflows.

🔹 Key Responsibilities

• Build and maintain AI platform services enabling agentic workflows
• Develop domain-specific agents (proposal generation, compliance, data analysis)
• Implement multi-agent orchestration using LangGraph and related frameworks
• Build APIs, SDKs, and integration layers for product teams
• Design and optimize RAG, GraphRAG, and knowledge ingestion pipelines
• Enhance orchestration platforms, WebSocket communication, and error recovery
• Optimize performance, latency (<3s), cost, and reliability of AI systems
• Collaborate closely with ML engineers and data scientists on models, prompts, and A/B testing

🔹 Required Skills & Experience

• 5+ years of software engineering experience (1–2+ years in AI/ML systems)
• Strong Python (FastAPI, async, LangChain/LangGraph)
• Experience with LLM APIs (OpenAI, Claude, Llama, Phi‑3)
• Hands-on RAG, embeddings, vector databases, and hybrid search
• React + TypeScript experience (WebSockets, hooks, real-time UI)
• Knowledge of multi-agent systems, prompt engineering, and orchestration patterns
• Solid backend fundamentals: REST APIs, databases, auth, testing, Git

🔹 Nice to Have

• MLOps exposure (prompt versioning, monitoring, A/B testing)
• Experience with semantic caching and context management
• Docker and cloud deployment basics

Position Responsibilities:

• Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
• Design and develop scalable, high-performance solutions using cloud technologies and containerization.
• Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
• Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
• Ensure software designs comply with specifications and security best practices.
• Recommend changes to improve application architecture, maintainability, and performance.
• Develop and optimize database queries using T-SQL.
• Prepare and produce software component releases.
• Develop and execute unit, integration, and performance tests.
• Support formal testing cycles and resolve test defects.

AI-Specific Responsibilities:

• Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
• Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
• Implement AI-based security measures to proactively detect and mitigate potential threats.
• Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
• Guide the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Highly proficient in ASP.NET Core (C#) and full-stack development.
• Experience developing REST APIs.
• Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
• Strong database experience, particularly with T-SQL and relational database design.
• Advanced understanding of object-oriented programming (OOP) and SOLID principles.
• Experience with security best practices in web and API development.
• Knowledge of Agile SCRUM methodology and experience in collaborative environments.
• Experience with Test-Driven Development (TDD).
• Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
• Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
• High commitment to continuous learning, innovation, and improvement.

AI-Specific Qualifications:

• Proficiency in AI-driven development tools and platforms such as GitHub Copilot in Agentic Mode.
• Knowledge of AI-based security protocols and threat detection systems.
• Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
• Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.