Deltek

Position Responsibilities:

The Principal IT Business Systems Analyst (Finance & ERP) partners with Finance, Accounting, Revenue Operations, and other stakeholders to optimize end-to-end business processes and the supporting enterprise applications ecosystem. This role leads discovery and process design workshops, translates business needs into clear functional and non-functional requirements, and drives solution design decisions that improve controls, scalability, data quality, and user experience. The Sr. BSA owns requirements through delivery across the full lifecycle—intake, prioritization, analysis, configuration/specification, testing, deployment, and hypercare—working closely with Product Owners, Architects, Developers, ERP/Finance teams, vendors, and managed service partners. The Sr. BSA will evaluate tradeoffs and recommend solutions that balance cost, risk, controls, and business value, leveraging deep finance domain knowledge and strong analytical, communication, and stakeholder management skills.

Systems Planning, Integration & Deployment

• Facilitate cross-functional workshops to improve finance and enterprise processes (Record-to-Report, Procure-to-Pay, Order-to-Cash), including controls, approvals, segregation of duties, and audit requirements.
• Perform business case development (cost/benefit, ROI, NPV where applicable) for ERP and finance initiatives, including process efficiency, close acceleration, risk reduction, and controls improvement.
• Partner with ERP/Finance SMEs and technical teams to design and deliver new capabilities and enhancements (configuration, extensions, integrations, and automations) while adhering to enterprise architecture standards.
• Create and maintain process maps, user stories/use cases, functional specifications, data mapping, and interface/control design documentation to guide configuration and development.
• Lead test strategy and execution (SIT/UAT/regression) for finance/ERP changes, including reconciliation validation, close-cycle scenarios, integration testing, and defect triage through resolution.
• Drive change management for releases (training plans, job aids, release notes, stakeholder communications) and ensure adoption across teams.
• Support M&A integration by defining ERP/finance requirements, leading data conversion and master data harmonization (customers, vendors, chart of accounts, financial transactions), and validating downstream impacts.
• Lead evaluation and selection of finance/ERP and adjacent platforms (e.g., FP&A, billing, tax, expense, reporting, iPaaS), using a structured methodology (requirements, scoring, demos, references, TCO).

Systems Operations & Support

• Provide production support for finance/ERP and related integrations by analyzing incidents, identifying root cause, and delivering sustainable fixes that improve stability, controls, and user experience.
• Assess existing finance and ERP processes/systems and drive continuous improvement using KPIs (e.g., close duration, reconciliation accuracy, invoice cycle time), automation opportunities, and improved reporting.
• Provide thought leadership by mentoring analysts, establishing analysis/documentation standards, and contributing to governance for finance/ERP roadmap, enhancements, and controls.

Qualifications :

Education and Experience:

• BA / BS, Management Information Systems, Business Administration or equivalent experience. Masters degree is a plus.
• 7+ years of experience as a Business Analyst/Business Systems Analyst supporting enterprise applications, with significant ownership of complex initiatives across multiple teams.
• 5+ years of experience implementing and/or supporting Finance and ERP capabilities (e.g., GL, AP, AR, Fixed Assets, Revenue Recognition, Billing, Cash Management) in a mid-to-large enterprise environment.
• Experience with master data management and data quality (e.g., chart of accounts, customers, vendors, items), including governance, cleansing, matching, and de-duplication.
• Strong knowledge of accounting and finance processes (month-end close, reconciliations, accruals, intercompany, revenue recognition, billing, collections), with an understanding of internal controls and audit requirements.
• Consulting experience or background strongly preferred
• Experience with modern SaaS enterprise platforms and ecosystems (e.g., ERP, CRM, billing, FP&A, data/BI);

Technical Knowledge and Skills:

• Experience delivering in both Agile and waterfall methodologies across the full SDLC, including backlog refinement, sprint planning, and release management.
• Ability to translate business needs into clear functional requirements/user stories with acceptance criteria, along with non-functional requirements (security, controls, performance, availability) for ERP and finance systems.
• Experience performing business case and ROI analyses to support prioritization and investment decisions for enterprise platforms.
• Experience implementing and supporting SaaS/Cloud enterprise applications, including ERP/finance platforms, and partnering with vendors/managed services.
• Strong experience leading delivery activities: scope management, dependency planning, RAID management, status communication, and coordination across business, engineering, and vendors.
• Experience modeling business processes, data flows, integrations/APIs, and approval/workflow controls (including segregation of duties).
• Comfort working with large data sets for analysis, reconciliation, and mapping; proficiency with SQL and Excel
• Prior experience with ERP, financial systems, billing/revenue platforms, and enterprise reporting/data ecosystems is required.
• Knowledge of end-to-end enterprise processes, including Quote-to-Cash/Order-to-Cash, Procure-to-Pay, and Record-to-Report.

Customer Management Skills:

• Excellent communication (oral and written), relationship building, influence and negotiation skills with both technical and business resources.
• Experience working with customers in a variety of roles / levels from junior developers to executives at a VP and higher level.

Other Competencies:

• Deltek is a fast-paced environment; the ability to multitask on different projects at the same time and to react deftly to changes in business priorities is critical
• Experience in coordinating multiple priorities, managing conflicts where needed
• Must have ability to identify and drive change management from a process and technical solution perspective.

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

Team -Support Operations — Technical Solutions 

Level 

IC2 (1–3 years of relevant experience) 

Location 

India (Remote) — IST time zone, with overlap with US East/Central teams 

Reports To  Tech Manager 

Employment Type  Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations. 

In your first year, you can expect to: 

• Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato 
• Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production 
• Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers 
• Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings 
• Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India  

This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop. 
• REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context. 
• Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design. 
• Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it. 
• Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow. 
• Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery. 

Must-Have Soft Skills 

• Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it. 
• Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers. 
• Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call. 
• Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background. 

Nice-to-Have Skills 

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

AI / LLM integration 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team. 

RESPONSIBILITIES 

At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to: 

Build & Integrate 

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services 
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance 
• Implement and test integrations between Deltek's support platforms and internal data systems 

Analyse & Solve 

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production 
• Troubleshoot complex issues across the full stack and document root cause findings clearly 
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both 

Operate & Improve 

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels 
• Write and maintain documentation for systems, workflows, business rules, and solution designs 
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early 
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered. 
• Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems. 
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application. 
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing. 

WHAT TO EXPECT WORKING HERE 

• A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel 
• Exposure to production AI/LLM systems, not just theoretical discussions about AI 
• A culture that values root-cause thinking and good documentation over heroics and quick fixes 
• Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months 
• Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy 

Position Responsibilities:

Deltek is seeking a skilled specialized Automation Engineer with expertise in testing and test automation of AI-powered workflows and intelligent features across ERP product lines. This role blends traditional ERP quality engineering with next-gen AI validation, ensuring that embedded AI capabilities are accurate, safe, compliant, explainable, and scalable.

The ideal candidate needs strong ERP domain knowledge, hands-on automation expertise, and understands how to evaluate LLM-driven responses, predictive analytics, recommendations, and AI decision support outputs. This role requires a detail-oriented individual who can work collaboratively with cross-functional teams to ensure the delivery of high-quality ERP solutions.

Responsibilities

• Develop end-to-end test strategy for AI features across ERP modules such as Finance, Supply Chain, Projects, HR, and Payroll
• Execute functional, regression, scenario-based, and exploratory testing for AI-enhanced workflows
• Validate AI/ML outputs including:
• Prediction accuracy & scoring
• Recommendation relevance
• Natural-language responses
• Behavior consistency across edge cases
• Create and maintain automation suites for UI/API and AI validations
• Design AI safety test cases → hallucination detection, bias testing, ethical and compliance alignment
• Collaborate with Product Managers, AI/ML engineers, SMEs, and Developers to define release quality gates
• Ensure test coverage of data pipelines: input validation, data sampling, transformations, and output visualizations
• Contribute to performance, scalability & data-drift testing of AI features in ERP contexts
• Maintain test documentation — test plans, test cases, defect logs, and sprint reports
• Drive automation adoption in CI/CD pipelines for AI-enabled releases
• Provide mentorship to senior engineers and teams, guiding best practices and fostering professional development.

Qualifications & Experience:

• BS/MS degree in Computer Science or a related field.
• 6+ years of proven experience in automation testing, with at least 2+ years working with AI or ML-based systems
• Proven track record of designing and implementing AI Based automation solutions.
• Expertise in multiple automation tools and frameworks, with a deep understanding of the latest technologies.
• Experience in developing and refining overall strategies for API testing.
• Proficiency in using version control systems like Git for managing code.
• Experience with cloud-based ERP solutions.
• Experience with performance and security testing.
• Strong debugging and analytical skills

Good-to-Have Skills

• Understanding of LLM fine-tuning, vector databases, RAG pipelines, embeddings
• Familiarity with data privacy & compliance frameworks
• Experience with security testing for AI systems
• Exposure to AIOps or self-healing automation frameworks

Technical Qualifications:

• In-depth understanding of modern QA methodologies, tools, and processes with a focus on AI-driven features and intelligent workflows.
• Strong understanding of API architectures including REST, SOAP, GraphQL, and WebSocket, along with experience validating AI-generated responses via APIs (e.g., LLM response endpoints, inference APIs).
• Hands-on experience with API testing tools such as Postman, SoapUI, JMeter, or REST Assured, including automated evaluation of AI output scoring / JSON inference payloads.
• Proficiency in one or more programming languages — Java, Python, or JavaScript — with the ability to build AI output validation utilities, automated prompt-testing harnesses, or data-driven frameworks.
• Knowledge of CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions) and automation integration for AI feature regression and model-response validation.
• Familiarity with LLM / ML concepts from a QA perspective — prompt testing, hallucination detection, prediction scoring, explainability validation, bias checks, guardrail/output sanitization.
• Strong SQL and database testing skills, including validation of training datasets, feature store data, and end-to-end AI data pipelines.
• Good understanding of Agile / Scrum development practices with experience participating in AI model release cycles (shadow mode, AB comparison, fine-tuning validation, or phased rollout).

Soft Skills:

• Excellent communication and collaboration skills.
• Ability to manage multiple tasks/projects concurrently.
• Strong interpersonal skills for working in a team-oriented environment.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive and self-motivated with a strong desire for continuous learning and improvement.

Key Responsibilities

AI Architecture & Solution Design

• Design end-to-end AI solution architectures, including:
• Generative AI and LLM-based systems
• Retrieval-Augmented Generation (RAG) pipelines
• Agentic and multi-agent workflows
• Define reference architectures and best practices for AI-enabled features within enterprise products.
• Ensure AI solutions integrate seamlessly with existing applications, data, and cloud architectures.

AI Integration & MCP Servers

• Design and implement Model Context Protocol (MCP) servers to securely expose tools, APIs, and data to AI agents.
• Define standards for tool interfaces, access control, auditing, and safety guardrails.
• Enable product teams to onboard AI tools and capabilities using reusable, scalable integration patterns.

Agentic AI & Workflow Enablement

• Architect AI-driven workflows that support collaboration between humans and AI agents.
• Design AI-to-AI (A2A) and AI-to-system interaction patterns.
• Ensure agent behaviors are deterministic, explainable, and aligned with enterprise requirements.

Hands-On Development & Prototyping

• Build proofs-of-concept and production-ready implementations using Python and/or TypeScript.
• Rapidly validate ideas from ideation to deployment.
• Establish reusable frameworks, libraries, and CI/CD pipelines for AI development.

AI Governance, Quality & Safety

• Implement guardrails to minimize hallucinations, unsafe actions, and data leakage.
• Define evaluation and monitoring strategies for AI systems, including prompt regression and RAG accuracy checks.
• Ensure AI solutions comply with enterprise security, privacy, and governance standards.

Developer Enablement & Collaboration

• Partner with Product, Engineering, QE, Performance, and Security teams to deliver AI capabilities.
• Mentor teams on AI design patterns, tooling, and best practices.
• Contribute to internal AI communities through demos, documentation, and knowledge sharing.

Qualifications :

Required Qualifications

• Bachelor’s degree in computer science, Engineering, or a related technical field, or equivalent practical experience.
• Demonstrated expertise in cloud‑native system design, distributed architectures, and enterprise‑scale integrations.
• Proven ability to architect and implement AI-enabled systems, including integrating Large Language Models (LLMs) into production-grade software.
• Strong ownership of architectural decisions, technical direction, and solution delivery across complex, cross-functional initiatives.
• Hands-on experience applying security, observability, and automation best practices within enterprise environments.
• 6–10 years of experience in software architecture and distributed systems.
• 5+ years of experience building Generative AI or LLM-based solutions.
• Practical experience designing and implementing:
• Retrieval-Augmented Generation (RAG) architectures
• Agentic AI systems
• Tool-calling frameworks and AI integration layers
• Proficiency in Python and/or .Net/TypeScript/Node.js.
• Experience working with major cloud platforms such as Azure, AWS, or Google Cloud Platform (GCP).

Preferred Qualifications

• Experience with OpenAI, Azure OpenAI, Anthropic, or similar LLM platforms.
• Familiarity with Model Context Protocol (MCP) or equivalent AI tool-integration frameworks.
• Experience applying AI engineering practices beyond prototyping, including evaluation, reliability, and scalability considerations.
• Ability to translate ambiguous business problems into clear technical architecture and execution plans.
• History of influencing technical standards and mentoring senior engineers or architects.
• Experience with vector databases, embeddings, and retrieval optimisation.
• Experience building AI-enabled developer tooling and CI/CD pipelines.
• Prior experience in enterprise SaaS environments.

Advanced Software Architect

Position Responsibilities :

• Lead the architecture and development of AI-powered, distributed systems that meet enterprise-grade performance and security standards.
• Leverage AI tools for code generation, architectural design, and documentation to accelerate delivery and improve quality.
• Design, build, and maintain services using Python, Java, and Node.js, following clean-code and secure design principles.
• Develop agentic AI-based tools, domain-specific copilots, and developer productivity enhancements.
• Collaborate with cross-functional teams to define modular, scalable, and compliant architecture patterns.
• Conduct technical design reviews and produce detailed documentation, including system specifications, API docs, and architecture diagrams.
• Integrate AI solutions into CI/CD pipelines, ensuring observability, automated testing, and deployment standards are met.
• Implement robust monitoring and performance engineering practices to maintain high-quality deployments.
• Continuously evaluate emerging AI technologies and integrate them into development workflows for maximum impact.
• Champion best practices in security, automation, and performance optimization across the organization.

Qualifications :

• 8+ years in software engineering with full-stack or backend development in Python, Java, and/or Node.js.
• 3+ years with AI tools for development, prototyping, or documentation tasks.
• Experience with cloud-native development and containerized deployment (Docker, Kubernetes).
• Knowledge of AI integration patterns, vector stores, prompt engineering, and RAG pipelines.
• Ability to design software architecture using sequence diagrams, ERDs, data models, and threat models.
• Comfortable with Gen AI-first environments and working with remote Agile teams.

Preferred Qualifications

• Experience building AI copilots or developer tools using OpenAI/Claude SDKs, LangChain, or similar frameworks.
• Experience working in a fast-paced, AIDLC environment, with a strong understanding of CI/CD practices.
• Familiarity with GitHub Actions, Argo Workflows, Terraform, and monitoring/observability tools.
• Containerization and Orchestration: Proficiency in Docker and Kubernetes for containerization and orchestration.
• Cloud Platforms: Experience with cloud computing platforms such as AWS, Azure, or OCI Cloud.

We are looking for a highly skilled AI Platform Engineer to build and scale agentic AI capabilities across our product suite. You’ll work on multi‑agent systems, orchestration platforms, RAG pipelines, and real‑time AI services used in enterprise workflows.

🔹 Key Responsibilities

• Build and maintain AI platform services enabling agentic workflows
• Develop domain-specific agents (proposal generation, compliance, data analysis)
• Implement multi-agent orchestration using LangGraph and related frameworks
• Build APIs, SDKs, and integration layers for product teams
• Design and optimize RAG, GraphRAG, and knowledge ingestion pipelines
• Enhance orchestration platforms, WebSocket communication, and error recovery
• Optimize performance, latency (<3s), cost, and reliability of AI systems
• Collaborate closely with ML engineers and data scientists on models, prompts, and A/B testing

🔹 Required Skills & Experience

• 5+ years of software engineering experience (1–2+ years in AI/ML systems)
• Strong Python (FastAPI, async, LangChain/LangGraph)
• Experience with LLM APIs (OpenAI, Claude, Llama, Phi‑3)
• Hands-on RAG, embeddings, vector databases, and hybrid search
• React + TypeScript experience (WebSockets, hooks, real-time UI)
• Knowledge of multi-agent systems, prompt engineering, and orchestration patterns
• Solid backend fundamentals: REST APIs, databases, auth, testing, Git

🔹 Nice to Have

• MLOps exposure (prompt versioning, monitoring, A/B testing)
• Experience with semantic caching and context management
• Docker and cloud deployment basics

Position Responsibilities:

• Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
• Design and develop scalable, high-performance solutions using cloud technologies and containerization.
• Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
• Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
• Ensure software designs comply with specifications and security best practices.
• Recommend changes to improve application architecture, maintainability, and performance.
• Develop and optimize database queries using T-SQL.
• Prepare and produce software component releases.
• Develop and execute unit, integration, and performance tests.
• Support formal testing cycles and resolve test defects.

AI-Specific Responsibilities:

• Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
• Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
• Implement AI-based security measures to proactively detect and mitigate potential threats.
• Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
• Guide the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Highly proficient in ASP.NET Core (C#) and full-stack development.
• Experience developing REST APIs.
• Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
• Strong database experience, particularly with T-SQL and relational database design.
• Advanced understanding of object-oriented programming (OOP) and SOLID principles.
• Experience with security best practices in web and API development.
• Knowledge of Agile SCRUM methodology and experience in collaborative environments.
• Experience with Test-Driven Development (TDD).
• Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
• Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
• High commitment to continuous learning, innovation, and improvement.

AI-Specific Qualifications:

• Proficiency in AI-driven development tools and platforms such as GitHub Copilot in Agentic Mode.
• Knowledge of AI-based security protocols and threat detection systems.
• Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
• Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.

Deltek is looking for highly motivated and energetic teammates to join our growing organization. The team’s collaborative and dynamic culture celebrates and promotes success. You will focus on generating revenue through pipeline development, fostering relationships, and analyzing customer needs to uncover business challenges. You will learn the business, the industry, and how to sell, all in an agile environment. 

As an Associate SDR at Deltek, you attend a thorough onboarding program complete with mentorship guidance to learn about Deltek's product portfolio, our customers, their business challenges, and our sales process. You will develop robust sales skills along with a variety of techniques and tactics that will help you build direct value for your clients. 

As an Associate SDR, you will: 

• Identify new sales leads, understand customer pains & needs, position solutions and build collaborative relationships. 
• Phone and email prospecting focused on establishing a strong rapport with potential clients with the aim to set up qualified meetings with our field sales team. 
• Discover the prospect’s buying stage and work with them accordingly. 
• Research and build intelligence on organizations and contacts online/offline to identify new leads and potential new markets. 
• Collaborate with the sales and marketing team to prioritize efforts, refine selling strategies, share results and plan next steps. 
• Participate in sales onboarding, 1:1 training sessions, team meetings, skill building and professional development courses. 
• Exceed weekly/monthly goals for meetings, pipeline and activity. 
• Capture accurate and complete information in Deltek’s sales tools. 

Qualifications 

• MBA preferred. Four-year university degree required. 
• Strong oral and written communication skills to present, assert and speak with all the stakeholders involved. Must be able to engage prospects over the phone with a high degree of confidence. 
• Strong ability to collaborate with internal and external customers to build lasting relationships, influence positive first impressions, and manage conflicts. 
• Strong research and account/market analysis skills. 
• Dependable, passionate and a desire to pursue a career in sales . 
• Ability to accelerate in a spirited, rewarding atmosphere. 

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization.