Deltek

Position Responsibilities :

Deltek ComputerEase is a cloud-hosted construction ERP serving specialty, general, and service contractors across North America. The platform is delivered as a managed SaaS service on AWS, with every customer session running through a Citrix Virtual Apps environment that our team owns end-to-end. 

We are looking for a Senior DevOps Engineer with deep Citrix expertise to own the delivery, automation, and operational reliability of this platform. This is a senior individual-contributor role for an engineer who can operate independently, set technical direction, and act as the go-to authority for Citrix on the team. You'll keep a multi-tenant production environment running reliably, drive architectural improvements, and raise the bar for how the team automates and operates its infrastructure. 

Deltek is an AI-first company. That means AI is not a side project — it is embedded in how we build, operate, and deliver our products. On this team, you'll use AI-assisted tooling as a standard part of how infrastructure is designed, code is written, incidents are diagnosed, and runbooks are maintained. We expect every engineer to be fluent in AI-assisted workflows and to actively look for opportunities to apply them. 

Qualifications :

Citrix Infrastructure (Primary Focus) 

1. Manage the full Citrix Virtual Apps stack in production: ADC/NetScaler (HA pairs), StoreFront, Delivery Controllers, Virtual Delivery Agents (VDAs), and Citrix Director 
2. Own ADC/NetScaler configuration: Unified Gateway, nFactor multi-factor authentication, ICA proxy, SSL certificate lifecycle, load balancing, and session policies 
3. Manage Machine Catalog and Delivery Group lifecycle using Machine Creation Services (MCS) on AWS, including golden image build and update workflows 
4. Administer StoreFront server groups: upgrades, propagation, subscription sync, and availability 
5. Manage user profile solutions using FSx with cloud file storage; troubleshoot profile issues, slow logons, and session reliability 
6. Own Citrix licensing: maintain license server health and manage the transition to License Activation Service (LAS) 
7. Monitor session health and performance via Citrix Director; serve as the escalation point for Citrix incidents 

Technical Leadership 

• Act as the team's subject-matter authority on Citrix — the person others escalate to for the hardest delivery and session problems 
• Set technical direction for the Citrix and AWS infrastructure: evaluate options, make architectural recommendations, and drive them to implementation 
• Mentor other engineers, review their work, and raise the team's overall capability in Citrix, AWS, and automation 
• Lead post-incident reviews and drive systemic fixes that prevent recurrence rather than one-off patches 
• Influence roadmap and prioritization for infrastructure work in partnership with engineering leadership 
• 8+ years of hands-on Citrix Virtual Apps and Desktops (CVAD) administration in a production environment, including ownership of a production estate at scale 
• 8+ years of AWS infrastructure experience: EC2, RDS, VPC design, Security Groups, IAM, SSM Parameter Store, Secrets Manager 
• Track record of operating independently and owning infrastructure decisions end-to-end with minimal oversight 
• Experience mentoring engineers and influencing technical direction across a team.

Location : Bangalore Remote.

Position Responsibilities:

Deltek is seeking a skilled specialized Automation Engineer with expertise in testing and test automation of AI-powered workflows and intelligent features across ERP product lines. This role blends traditional ERP quality engineering with next-gen AI validation, ensuring that embedded AI capabilities are accurate, safe, compliant, explainable, and scalable.

The ideal candidate needs strong ERP domain knowledge, hands-on automation expertise, and understands how to evaluate LLM-driven responses, predictive analytics, recommendations, and AI decision support outputs. This role requires a detail-oriented individual who can work collaboratively with cross-functional teams to ensure the delivery of high-quality ERP solutions.

Responsibilities

• Develop end-to-end test strategy for AI features across ERP modules such as Finance, Supply Chain, Projects, HR, and Payroll
• Execute functional, regression, scenario-based, and exploratory testing for AI-enhanced workflows
• Validate AI/ML outputs including:
• Prediction accuracy & scoring
• Recommendation relevance
• Natural-language responses
• Behavior consistency across edge cases
• Create and maintain automation suites for UI/API and AI validations
• Design AI safety test cases → hallucination detection, bias testing, ethical and compliance alignment
• Collaborate with Product Managers, AI/ML engineers, SMEs, and Developers to define release quality gates
• Ensure test coverage of data pipelines: input validation, data sampling, transformations, and output visualizations
• Contribute to performance, scalability & data-drift testing of AI features in ERP contexts
• Maintain test documentation — test plans, test cases, defect logs, and sprint reports
• Drive automation adoption in CI/CD pipelines for AI-enabled releases
• Provide mentorship to senior engineers and teams, guiding best practices and fostering professional development.

Qualifications & Experience:

• BS/MS degree in Computer Science or a related field.
• 6+ years of proven experience in automation testing, with at least 2+ years working with AI or ML-based systems
• Proven track record of designing and implementing AI Based automation solutions.
• Expertise in multiple automation tools and frameworks, with a deep understanding of the latest technologies.
• Experience in developing and refining overall strategies for API testing.
• Proficiency in using version control systems like Git for managing code.
• Experience with cloud-based ERP solutions.
• Experience with performance and security testing.
• Strong debugging and analytical skills

Good-to-Have Skills

• Understanding of LLM fine-tuning, vector databases, RAG pipelines, embeddings
• Familiarity with data privacy & compliance frameworks
• Experience with security testing for AI systems
• Exposure to AIOps or self-healing automation frameworks.

Technical Qualifications:

• In-depth understanding of modern QA methodologies, tools, and processes with a focus on AI-driven features and intelligent workflows.
• Strong understanding of API architectures including REST, SOAP, GraphQL, and WebSocket, along with experience validating AI-generated responses via APIs (e.g., LLM response endpoints, inference APIs).
• Hands-on experience with API testing tools such as Postman, SoapUI, JMeter, or REST Assured, including automated evaluation of AI output scoring / JSON inference payloads.
• Proficiency in one or more programming languages — Java, Python, or JavaScript — with the ability to build AI output validation utilities, automated prompt-testing harnesses, or data-driven frameworks.
• Knowledge of CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions) and automation integration for AI feature regression and model-response validation.
• Familiarity with LLM / ML concepts from a QA perspective — prompt testing, hallucination detection, prediction scoring, explainability validation, bias checks, guardrail/output sanitization.
• Strong SQL and database testing skills, including validation of training datasets, feature store data, and end-to-end AI data pipelines.
• Good understanding of Agile / Scrum development practices with experience participating in AI model release cycles (shadow mode, AB comparison, fine-tuning validation, or phased rollout).
• Soft Skills:
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks/projects concurrently.
• Strong interpersonal skills for working in a team-oriented environment.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive and self-motivated with a strong desire for continuous learning and improvement.

Pncpl Software Engineer

Position Responsibilities :

• Lead the architecture and development of AI-powered, distributed systems that meet enterprise-grade performance and security standards.
• Leverage AI tools for code generation, architectural design, and documentation to accelerate delivery and improve quality.
• Design, build, and maintain services using Python, Java, and Node.js, following clean-code and secure design principles.
• Develop agentic AI-based tools, domain-specific copilots, and developer productivity enhancements.
• Collaborate with cross-functional teams to define modular, scalable, and compliant architecture patterns.
• Conduct technical design reviews and produce detailed documentation, including system specifications, API docs, and architecture diagrams.
• Integrate AI solutions into CI/CD pipelines, ensuring observability, automated testing, and deployment standards are met.
• Implement robust monitoring and performance engineering practices to maintain high-quality deployments.
• Continuously evaluate emerging AI technologies and integrate them into development workflows for maximum impact.
• Champion best practices in security, automation, and performance optimization across the organization.

Qualifications :

• 8+ years in software engineering with full-stack or backend development in Python, Java, and/or Node.js.
• 3+ years with AI tools for development, prototyping, or documentation tasks.
• Experience with cloud-native development and containerized deployment (Docker, Kubernetes).
• Knowledge of AI integration patterns, vector stores, prompt engineering, and RAG pipelines.
• Ability to design software architecture using sequence diagrams, ERDs, data models, and threat models.
• Comfortable with Gen AI-first environments and working with remote Agile teams.

Preferred Qualifications

• Experience building AI copilots or developer tools using OpenAI/Claude SDKs, LangChain, or similar frameworks.
• Experience working in a fast-paced, AIDLC environment, with a strong understanding of CI/CD practices.
• Familiarity with GitHub Actions, Argo Workflows, Terraform, and monitoring/observability tools.
• Containerization and Orchestration: Proficiency in Docker and Kubernetes for containerization and orchestration.
• Cloud Platforms: Experience with cloud computing platforms such as AWS, Azure, or OCI Cloud.

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Position Responsibilities :

Job Description

We are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.

The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.

This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).

Key Responsibilities

Infrastructure Operations (Core)

• Perform day-to-day infrastructure operations, including:
• Server provisioning and builds (Windows/Linux)
• Storage administration and lifecycle tasks
• Incident, request, and problem tickets via ITSM platforms
• Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
• Participate in on-call rotations and operational escalations as required

Automation & GenAI Enablement (Primary Focus)

• Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
• Work directly with infrastructure engineers, SMEs, and team leads to:
• Understand current-state processes
• Map workflows and decision points
• Translate them into automated and AI-assisted solutions
• Design and build automation using:
• Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
• Tines for event-driven and security/infrastructure workflows
• GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
• Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)

Engineering & Scripting

• Develop and maintain scripts and automation using:
• PowerShell (primary)
• Python, Bash, or similar languages (as applicable)
• Build reusable automation components, libraries, and templates
• Implement guardrails, logging, error handling, and rollback mechanisms
• Create documentation, runbooks, and knowledge articles for automated workflows

Collaboration & Continuous Improvement

• Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
• Continuously look for opportunities to apply AI for:
• Ticket triage and enrichment
• Root cause analysis
• Compliance drift detection
• Infrastructure lifecycle insights
• Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)

Required Qualifications

• 5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)
• Strong scripting and automation skills (PowerShell required; Python preferred)
• Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle management
• Demonstrated ability to analyze processes and convert them into automated solutions
• Experience working directly with engineers and technical stakeholders to improve operational processes
• Comfort using APIs, webhooks, and integrating multiple systems

Preferred Qualifications

• Experience with Power Platform, Logic Apps, or similar low-code automation tools
• Experience with Tines or comparable orchestration platforms
• Hands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivity
• Familiarity with ITSM tools (ServiceNow preferred)
• Experience in hybrid environments (on‑prem + cloud)
• Strong documentation and communication skills

What Success Looks Like

• Manual infrastructure tasks are replaced with reliable, observable automation
• Engineers spend less time on repetitive work and more time on high-value engineering
• Incidents and tickets are enriched, routed, or resolved faster through AI-assisted workflows
• Infrastructure processes are consistent, scalable, and easier to operate

Sr Software Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

• Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
• Design and develop scalable, high-performance solutions using cloud technologies and containerization.
• Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
• Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
• Ensure software designs comply with specifications and security best practices.
• Recommend changes to improve application architecture, maintainability, and performance.
• Develop and optimize database queries using T-SQL.
• Prepare and produce software component releases.
• Develop and execute unit, integration, and performance tests.
• Support formal testing cycles and resolve test defects.

AI-Specific Responsibilities:

• Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
• Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
• Implement AI-based security measures to proactively detect and mitigate potential threats.
• Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
• Guide the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.

Qualifications :

• Bachelor’s degree in Computer Science, IT, or a related field.
• Highly proficient in ASP.NET Core (C#) and full-stack development.
• Experience developing REST APIs.
• Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
• Strong knowledge of cloud platforms (Azure preferred), including scalability and enterprise cloud. 
• Strong database experience, particularly with T-SQL and relational database design.
• Advanced understanding of object-oriented programming (OOP) and SOLID principles.
• Experience with security best practices in web and API development.
• Knowledge of Agile SCRUM methodology and experience in collaborative environments.
• Experience with Test-Driven Development (TDD).
• Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
• Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
• High commitment to continuous learning, innovation, and improvement.

AI-Specific Qualifications:

• Proficiency in AI-driven development tools and platforms such as GitHub Copilot in Agentic Mode.
• Knowledge of AI-based security protocols and threat detection systems.
• Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
• Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.

AI-First Mindset Requirement:

This role requires embracing an AI-first approach to work, where GenAI and agentic AI tools are viewed as essential collaborators rather than optional supplements. We expect team members who naturally think in terms of AI-enhanced workflows, proactively seek opportunities to integrate intelligent automation, and demonstrate curiosity about leveraging AI to solve complex problems more efficiently.

The ideal candidate approaches challenges by first considering: "How can AI help me accomplish this faster and better?" while maintaining high standards for quality, security,

QC Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

Position Overview

As an Automation Engineer at Deltek, you will design, develop, and maintain automated test frameworks that ensure the quality and reliability of our software products. You will play a key role in accelerating delivery cycles by building scalable automation solutions that support our engineering teams in delivering exceptional software to project-based businesses worldwide.

Key Responsibilities

• Design, develop, and maintain automated test scripts using tools such as Selenium, Playwright, or equivalent frameworks
• Write clean, maintainable code in at least one programming language (e.g., JavaScript, Python, Java, or C#)
• Develop and enhance scripting solutions to support continuous integration and continuous delivery (CI/CD) pipelines
• Collaborate with developers, QA engineers, and product teams to identify automation opportunities and define test strategies
• Analyze test results, identify defects, and work with development teams to drive resolution
• Maintain and improve existing automation frameworks to increase coverage and efficiency
• Participate in code reviews and contribute to best practices in test automation
• Leverage AI-assisted testing tools and intelligent test generation techniques to enhance automation coverage and efficiency
• Utilize AI/ML-based anomaly detection and predictive analytics to proactively identify quality risks in the software delivery pipeline

Qualifications :

Required Qualifications

• 3–4 years of hands-on experience in test automation engineering
• Proficiency in at least one scripting or programming language (e.g., JavaScript, Python, Java, or C#)
• Hands-on experience with automation frameworks such as Selenium, Playwright, or similar tools
• Solid understanding of software testing methodologies and QA best practices
• Experience working within CI/CD environments and version control systems (e.g., Git)
• Strong analytical and problem-solving skills with attention to detail
• Familiarity with AI-powered testing tools (e.g., Testim, Mabl, Applitools) or experience integrating AI capabilities into test automation workflows

Preferred Qualifications

• Experience with API testing tools (e.g., Postman, REST Assured)
• Familiarity with cloud-based testing environments or containerization tools (e.g., Docker, Kubernetes)
• Knowledge of Agile/Scrum development methodologies
• Experience with performance or load testing tools
• ISTQB or equivalent testing certification
• Experience using large language models (LLMs) or generative AI tools (e.g., GitHub Copilot, ChatGPT) to accelerate test script development and documentation
• Understanding of machine learning concepts as applied to test data generation, defect prediction, or intelligent test prioritization

Software Engineer

Position Responsibilities

You will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:

Build & Integrate

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
• Implement and test integrations between Deltek's support platforms and internal data systems.

Analyse & Solve

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
• Troubleshoot complex issues across the full stack and document root cause findings clearly
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both.

Operate & Improve

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
• Write and maintain documentation for systems, workflows, business rules, and solution designs
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job.

Nice-to-Have Skills

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:

Oracle Service Cloud

Workato / iPaaS

Salesforce

Gainsight

AI / LLM integration

Snowflake

Microsoft Power BI

Microsoft Power Apps

Cloud-native development

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
• Experience: 2–4 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 2:00 PM – 11:00 PM IST for at least part of the week).
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

Team -Support Operations — Technical Solutions 

Level 

IC2 (1–3 years of relevant experience) 

Location 

India (Remote) — IST time zone, with overlap with US East/Central teams 

Reports To  Tech Manager 

Employment Type  Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations. 

In your first year, you can expect to: 

• Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato 
• Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production 
• Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers 
• Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings 
• Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India  

This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop. 
• REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context. 
• Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design. 
• Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it. 
• Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow. 
• Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery. 

Must-Have Soft Skills 

• Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it. 
• Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers. 
• Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call. 
• Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background. 

Nice-to-Have Skills 

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

AI / LLM integration 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team. 

RESPONSIBILITIES 

At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to: 

Build & Integrate 

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services 
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance 
• Implement and test integrations between Deltek's support platforms and internal data systems 

Analyse & Solve 

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production 
• Troubleshoot complex issues across the full stack and document root cause findings clearly 
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both 

Operate & Improve 

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels 
• Write and maintain documentation for systems, workflows, business rules, and solution designs 
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early 
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered. 
• Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems. 
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application. 
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing. 

WHAT TO EXPECT WORKING HERE 

• A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel 
• Exposure to production AI/LLM systems, not just theoretical discussions about AI 
• A culture that values root-cause thinking and good documentation over heroics and quick fixes 
• Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months 
• Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy