Porter.in

Roles and Responsibilities:

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance.

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders

• Interact and work closely with management, internal stakeholders & clients to understand the business information needs

• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)

• Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report

• Track and follow up with relevant stakeholders for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.

• Ensure zero non-compliances on process audit on data security and compliance

• Support and adopt tools and systems for efficient MIS generation and reporting system

• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity

• Providing update to the manager on the progress of any new MIS initiatives

• Perform periodic maintenance and servicing of MIS system to improve operational efficiency

• Adopt new tools, technology solutions and develop capability through training to improve his own productivity.

• Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

• Stakeholder management

• Coordinate with internal and external stakeholders for collation and accuracy of data

• Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Additional Skills:

● Should have good knowledge of MS Excel and hands on experience in making reports

● Analytical Skills

● Data Visualization Skill

● Advance Knowledge of MS-Office/ Office 365

Roles and Responsibilities:

● Supply/ demand acquisition: constantly maintain an over-supplying effort by

keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently

training and effectively retaining.

● Retention :Will be involved in supply/customer retention activities like calling,

partner engagement validation, zonal wise supply fulfillment, customer

retention,etc

● Community management: actively moderate (bring people together), leverage,

and rule the driver /customer community to shape the best service quality to

users and the best worth for drivers.

● Execute Marketing and Branding initiatives for the city as per the BTL plans

● Market intelligence: Gather market and competitive intelligence from various

sources and create actionable insights

● Analyze data and prepare reports to monitor performances, find business

problems and come up with solutions.

● Process improvement: Identify, build and enforce Standard Operating

Procedures and Policies to support the activity and solve prevalent issues.

● Talent acquisition and management: Build a team that strives to win and

constantly track the efficiency of your team and the service quality provided to

the network, and deploy corrective/improvement. Will be leading a team of

10+ high performing individuals.

Skills

● Strong verbal and written communications skills.

● Solve business problems using analytical skills and a capacity to work with large data

sets

● Exceptional drive, excellent interpersonal skills and the ability to communicate

effectively, both verbally and in writing, and to immediately contribute in a team

environment

● An ability to manage multiple priorities and perform well in a fast-paced environment,

while maintaining a high level of client focus

● Willingness to roll up sleeves and get hands dirty by being on field most of the time.

● Strong work ethic and high attention to detail, with a desire and demonstrated ability

to learn

● Self-directed

● SQL Query writing would be an added advantage

Primary Responsibilities:

● Supply/ demand acquisition: constantly maintain an over-supplying effort by keeping a healthy pipeline

of leads (by whatever channel it takes), by efficiently training and effectively retaining.

● Retention: Will be involved in supply/customer retention activities like calling, partner engagement

validation, zonal wise supply fulfillment, customer retention,etc

● Community management: actively moderate (bring people together), leverage, and rule the driver

/customer community to shape the best service quality to users and the best worth for drivers.

● Execute Marketing and Branding initiatives for the city as per the BTL plans

● Market intelligence: Gather market and competitive intelligence from various sources and create

actionable insights

● Analyze data and prepare reports to monitor performances, find business problems and come up with

solutions.

● Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to

support the activity and solve prevalent issues.

● Talent acquisition and management: Build a team that strives to win and constantly track the efficiency

of your team and the service quality provided to the network, and deploy corrective/improvement. Will

be leading a team of 20+ high performing individuals.

Required Competencies:

● Communication & team handling skills

● Supply/Demand planning

● Data analysis & problem solving

● Should be good in making reports (MS-Excel/google sheets,etc)

Required Skills:

● Strong verbal and written communications skills.

● Solve business problems using analytical skills and a capacity to work with large data sets.

● Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally

and in writing, and to immediately contribute in a team environment.

● An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a

high level of client focus.

● Willingness to roll up sleeves and get hands dirty by being on field most of the time.

● Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn.

● Self-directed.

● Proficiency in SQL would be an added advantage.

Responsibilities

·  You are responsible for various dimensions of testing (functional/non-functional), ensuring quality experiences to our customers.

·  With your extensive technical expertise and judgment, you are an integrated part of the software development team and define, document, analyze, perform and automate tests for products.

·  You will identify functional /non-functional issues and come up with creative resolutions from test automation.

·  You are responsible for adhering to best QA Automation practices and improving the quality of the products continuously.

·  You are responsible for creating reliability that enables and validates high quality releases at a fast place.

·  You are responsible for creating and executing automation scripts on multiple platforms on Desktop, Mobile-Web and devices (iOS and Android app).

·  Collaborating with QA Analysts and Software Developers to develop solutions.

·  Experience with Agile Scrum process.

Desired Skills:

·  You should have a strong technical background, be detailed driven and have excellent problem-solving abilities.

·  Strong coding skills and OOD/OOP knowledge.

·  You should have around 2 -5 years of experience in test automation of Web/Mobile either.

·  You should have exposure to distributed systems or web applications/mobile applications.

·  Strong understanding of various testing cycles and release activities.

·  You should have working knowledge with one or more functional tools.

·  You must be aware of frameworks like Page Object Model, Funtional object model.. etc.

·  Good to have working knowledge on performance testing and API testing tools like jmeter, Postman and Rest-assured.

·  Experience participating of setup of test automation as part of CI/CD pipelines.

·  Proficiency in programming languages in Java.

·  You should have strong experience in Selenium, appium, rest-assured.

Qualifications

·  Bachelor's degree in CS/IT/EC/ or a any Related field.

·  Previous experience as a test automation engineer (at least 2 year as SDET)

·  Excellent mathematical and problem-solving skills.

·  Highly accurate and detail-oriented.

Product Manager 

About us: 

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Company URL: https://porter.in/

Who are we looking for? 

We are looking for team players with natural product intuition who can help us build world-class solutions  for the logistics space in India. You will be developing various parts of the application that will directly affect  the user experience. We are working on some ground-breaking assignment and fleet optimization solutions,  dynamic pricing algorithms, active-geofencing and heat-map analysis. You’ll get an opportunity to work with  some of the best minds in the country to make a major dent in the 150-billion-dollar surface transport  industry.

Roles & Responsibilities:  

• We’re seeking a talented product leader to define and execute against a giant vision that we have for the  logistics sector 

• Deeply understand Porter’s mission and strategies. 

• Lead market, user research; drive innovation, definition, roadmap planning, deliverable tracking and design  of new Porter products and product features to deliver against team and company goals. 

• Requires challenging all members of cross-functional team (engineering, business, design, etc.) to think  boldly and creatively and then to funnel that energy into concrete products and execution plans. 

• Be data driven: The product design and direction should be based on data (customer behaviour analytics, business metrics etc.). Solicit and embrace critical feedback. 

• Monitor and measure launched products and feed leanings back into product development process. • Clearly communicate product plans, benefits and results, as appropriate, to all the stakeholders. 

Skills Required: 

● Software engineering experience and a very sound technical understanding. 

● Have an experience in delivering consumer Internet products from the ideation board to the customer ● Stellar design instincts and product taste 

● Ability to leverage data to make decisions without getting stuck in analysis paralysis and a never ending  desire to grow and learn. 

● Minimum 3 to 5 years’ experience in Product management

You are a great fit, if you ...

What are we looking for ?

• ... have the working knowledge of different qualitative user research methods and the understanding of quantitative research methods and a comprehensive understanding of all the stages of the user research process.
• ... are well versed in scoping user research in ambiguous problem spaces.
• ... have 2-4 years of industry experience in UX research and/or design-led research practices.
• ... have recent experience in a research role and can hit the ground running.
• ... are possessing strong communication skills with the ability to articulate and document the research data for use by the company’s various functions.

Here is how you can help us

Role & Responsibilities

• Obsess over getting immersed in the user's environment, understanding their psyche, motivations, behaviours to understand the real problems and needs.
• Own end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Identify and apply relevant research methods to generate effective responses to the research questions.
• Independently conceptualise, plan and execute foundational, generative and evaluative studies while operating in complex organisational demands, with minimum guidance.
• Apply your expertise and knowledge of research methodologies, human factors, the user-centred design process, and statistics to product and service design in an iterative development environment.
• Help us set up the best practices to support the research team.

Responsibilities

- Software Engineering

- Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal

guidance for a market leader in the logistics industry

- Partner with team members on functional and nonfunctional requirements and spread design

philosophy, goals and improve the code quality across the team

- Research new technologies and tools that enable building the next generation of our services

- Provide technology leadership to the team and foster engineering excellence

- Product Delivery

- Partner with product managers to define and execute on the feature roadmap

- Translate business requirements into scalable and extensible design

- Coordinate with various cross functional teams on planning and execution

- Maintaining automated build / test / deployment environments

Qualifications

- Software Engineering

- Should have at least 2 years of hands on experience in designing, developing, testing and deploying

applications on Java, Ruby, Kotlin, Python, Node or Go for large scale applications

- Deep knowledge of one of the programming language they have experience in

- Proficient in OOP and Design Patterns, experience with functional programming would be a plus

- Data modelling experience in Relational Databases

- Ability to design and implement low latency RESTful services

- Product Delivery

- Ability to scope, review and refine user stories for technical completeness and to alleviate dependency

risks.

- Well versed in working with agile methodologies which includes phases such as design, development,

code review, testing and release management

- Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source

code management tools

- Product Maintenance

- Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks

etc

- Continuously refactor applications to ensure high quality design.

Software Engineering

• 4+ years of experience in designing, developing, and maintaining React-based applications
• 4+ years of hands-on experience in developing medium to large-scale applications using Javascript frameworks
• Experience with projects that involve, improving the reliability and performance of your web-apps, by leveraging different observability tools like Lighthouse, Sentry, and Datadog.
• Good understanding of functional programming paradigms and UI architecture patterns
• A decent understanding of cloud infrastructure like AWS to orchestrate and manage our applications.
• Experience with testing frameworks like JEST, modern auth mechanisms, and server-side rendering through frameworks like NextJS
• Experience with backend technologies like JAVA, and Kotlin would be good to have.

Product Development

• Ability to scope, review and refine user stories for technical completeness and to resolve dependency risks.
• Well-versed in working in an agile environment and being involved in different stages of SDLC - Design, Development, Code Review, Testing, and Release Management
• Ability to work with different CI/CD frameworks, with hands-on experience with Git or any similar source code management tools
• Continuously refactor applications so that they are easy to maintain, easy to extend, and contribute to

Your Tech Stack

Web Application Frameworks: React, Ruby on Rails

Programming Languages: ReasonML/Rescript, Typescript, Javascript, Kotlin, HTML, CSS

Tools and Libraries: Webpack, Sentry, NextJS, NodeJS, Jest, Figma

Communication: HTTP, GraphQL, Amazon SQS, Amazon SNS

Observability: Google Analytics, Lighthouse, Sentry, Kibana, Datadog

What you will build with us?

The front-end platform at Porter is geared toward developing a variety of products for customers, partners, and our internal teams. You will be a part of Porter’s Web Engineering Platform team.

What will be your primary focus?

1. enabling our engineering teams to create highly reliable and scalable software systems, reduce client and server outages and increase system hygiene.
2. building the right set of tooling and flows for our web and mobile teams, for improving developer productivity. This will enable our application teams to churn out user features rapidly and will help them build the best-in-class product solutions for our business teams.
3. work on security initiatives, to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability.

What will you closely influence?

1. Providing the right user experience to our customers, partners, and cc agents when they reach out to us
2. Building tools to help boost user growth on our platform including our driver onboarding, training and certification system, referral system, and lead management models. A step towards sustainable user growth and providing personalized experiences, on our platform
3. Unlocking new growth levels for Porter, in form of our new vibrant customer base through business initiatives like Packers and Movers, Part-Load, and help Porter on its journey to becoming a super Logistic App.
4. Enabling us to engage our partner ecosystem better with our fast-moving initiatives in the Insurance and Lending segments. Your work here will directly impact the livelihood of our partners
5. Solving problems related to optimal pricepoint for partners and customers, matchmaking with supply and demand, and building confidence around payment experience and location tracking.

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

Responsibilities

·        You are responsible for various dimensions of testing (functional/non-functional), ensuring quality experiences for our customers.

·        With your extensive technical expertise and judgment, you are an integrated part of the software development team and define, document, analyze, perform and automate tests for products.

·        You will identify functional /non-functional issues and come up with creative resolutions from test automation.

·        You are responsible for adhering to best QA Automation practices and improving the quality of the products continuously.

·        You are responsible for creating reliability that enables and validates high quality releases at a fast pace.

·        You are responsible for creating and executing automation scripts on multiple platforms on Desktop, Mobile-Web and devices (iOS and Android app).

·        You are responsible for mentoring and guiding peer teammates for various projects.

·        Collaborating with QA Analysts and Software Developers to develop solutions.

·        Experience with Agile Scrum process.

·        You should have strong knowledge of different frameworks and knowledge of developing a test framework from scratch.

Desired Skills:

·        You should have a strong technical background, be detailed driven and have excellent problem-solving abilities.

·        Strong coding skills and OOD/OOP knowledge.

·        You should have around 5 -8 years of experience in test automation of Web/Mobile either.

·        You should have exposure to distributed systems or web applications/mobile applications.

·        Strong understanding of various testing cycles and release activities.

·        You must be aware of frameworks like Page Object Model, funtional object model.. etc.

·        Good to have working knowledge on performance testing and API testing tools like jmeter, Postman and rest-assured.

·        Experience participating of setup of test automation as part of CI/CD pipelines from the scratch.

·        Proficiency in programming languages in Java.

·        Have experience in industry best practices in development processes.

·        You should have strong experience in Selenium, appium, rest-assured.

Qualifications

·        Bachelor's degree in CS/IT/EC/ or any Related field.

·        Previous experience as a test automation engineer (at least 3 years as SDET)

·        Excellent mathematical and problem-solving skills.

·        Highly accurate and detail-oriented.