Talentfoxhr
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🔥 WE ARE HIRING – STORE MANAGER
📍 Chennai & Bangalore | 👟 Leading Footwear Brand
💼 2–10 Years Experience
💰 CTC: ₹35,000 – ₹45,000 - Bangalore
💰 CTC: ₹35,000 – ₹40,000 - Chennai
Candidate should be from Retail Industry (Preferred Footwear)
Freshers With Great English Communications are welcomed.
Experience 6 months to 1 Year from Footwear/Apparel.
Interview Mode- Online.
Notice Period- 15 Days
Job Title: Customer Relationship Executive
Company: ICICI Lombard
Industry: Insurance
Location: Navi Mumbai
Experience Level: 0–2 Years
Job Type: Full-Time
About ICICI Lombard:
ICICI Lombard is one of India’s leading private sector general insurance companies, committed to providing innovative and customer-first insurance solutions. With a strong foundation and nationwide presence, we focus on delivering high-quality service with integrity and care.
Role Overview:
We are looking for a dynamic and customer-focused Customer Relationship Executive to join our team in Navi Mumbai. In this role, you’ll be responsible for strengthening existing customer relationships, guiding them through insurance processes, addressing queries, and ensuring overall customer satisfaction.
Key Responsibilities:
Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.
Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.
Guide customers through insurance products, processes, and renewals.
Record all customer interactions in CRM tools and ensure data accuracy.
Coordinate with internal teams (Claims, Sales, Service) to handle escalated issues.
Educate customers about policy benefits, changes, and coverage options.
Meet customer satisfaction goals and service-level targets.
Required Skills and Qualifications:
-0–2 years of experience in customer service, tele calling, or relationship management (Insurance/BFSI preferred).
-Excellent verbal and written communication skills.
-Ability to build rapport and trust with customers.
-Customer-first mentality with strong problem-solving skills.
-Comfortable with CRM systems and MS Office tools.
Preferred Skills:
-Knowledge of general insurance products.
-Fluency in English, Hindi, and/or regional languages.
-Previous experience working in a call centre, front office, or customer-facing role.
Why Work with ICICI Lombard?
Competitive compensation with performance-based incentives.
Training programs and personal skill development.
Friendly workplace with growth opportunities.
Exposure to a wide range of insurance products and customer scenarios.
Strong organizational brand and career advancement potential.
Work Location:
12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705
Shift Timing: 7:00 Am- 8 :30 Pm (Rotational)
Job Title: Customer Retention Manager
Company: ICICI Lombard
Location: Navi Mumbai
Industry: Insurance
Experience: 0–2 Years
Job Type: Full-Time
About ICICI Lombard:
ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.
Role Overview:
We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.
Key Responsibilities:
- Engage with existing customers via phone calls to discuss policy renewals.
- Explain product features and benefits to ensure continued customer interest.
- Handle customer queries and resolve concerns in a timely and professional manner.
- Maintain detailed records of customer interactions and follow-ups using CRM software.
- Identify opportunities to upsell or cross-sell insurance products.
- Achieve monthly targets for renewals and retention KPIs.
- Work collaboratively with the sales and support teams to provide seamless service.
Required Skills and Qualifications:
- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred).
- Strong communication and interpersonal skills.
- Ability to convince and build rapport with customers over the phone.
- Self-motivated and target-driven mindset.
- Basic computer proficiency and familiarity with CRM systems.
Preferred Skills:
- Knowledge of general insurance products.
- Prior experience in customer retention or tele-sales roles.
- Fluency in English, Hindi, and/or regional languages.
Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705
Shift Timing: 10AM-7pm
"FRESHER AND EXPERIENCED SALARY DIFFERS"
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