Talentfoxhr

2 positions for kannada, candidate should know kannada . 

1 position for Hindi Language.

Skills & Qualifications: 

● 1-2 years of experience. 

● Mandatory English and Hindi. 

● Basic knowledge of Excel & Google Sheets. 

● Ability to manage multiple tasks and meet deadlines. 

● Quick learner with an unbiased approach.  

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

Job Title: Customer Relationship Executive

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: 0–2 Years

Job Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India’s leading private sector general insurance companies, committed to providing innovative and customer-first insurance solutions. With a strong foundation and nationwide presence, we focus on delivering high-quality service with integrity and care.

Role Overview:

We are looking for a dynamic and customer-focused Customer Relationship Executive to join our team in Navi Mumbai. In this role, you’ll be responsible for strengthening existing customer relationships, guiding them through insurance processes, addressing queries, and ensuring overall customer satisfaction.

Key Responsibilities:

Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.

Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.

Guide customers through insurance products, processes, and renewals.

Record all customer interactions in CRM tools and ensure data accuracy.

Coordinate with internal teams (Claims, Sales, Service) to handle escalated issues.

Educate customers about policy benefits, changes, and coverage options.

Meet customer satisfaction goals and service-level targets.

Required Skills and Qualifications:

-0–2 years of experience in customer service, tele calling, or relationship management (Insurance/BFSI preferred).

-Excellent verbal and written communication skills.

-Ability to build rapport and trust with customers.

-Customer-first mentality with strong problem-solving skills.

-Comfortable with CRM systems and MS Office tools.

Preferred Skills:

-Knowledge of general insurance products.

-Fluency in English, Hindi, and/or regional languages.

-Previous experience working in a call centre, front office, or customer-facing role.

Why Work with ICICI Lombard?

Competitive compensation with performance-based incentives.

Training programs and personal skill development.

Friendly workplace with growth opportunities.

Exposure to a wide range of insurance products and customer scenarios.

Strong organizational brand and career advancement potential.

Work Location: 

12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 7:00 Am- 8 :30 Pm (Rotational)

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

Roles and Responsibilities:

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance.

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders

• Interact and work closely with management, internal stakeholders & clients to understand the business information needs

• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)

• Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report

• Track and follow up with relevant stakeholders for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.

• Ensure zero non-compliances on process audit on data security and compliance

• Support and adopt tools and systems for efficient MIS generation and reporting system

• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity

• Providing update to the manager on the progress of any new MIS initiatives

• Perform periodic maintenance and servicing of MIS system to improve operational efficiency

• Adopt new tools, technology solutions and develop capability through training to improve his own productivity.

• Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

• Stakeholder management

• Coordinate with internal and external stakeholders for collation and accuracy of data

• Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Additional Skills:

● Should have good knowledge of MS Excel and hands on experience in making reports

● Analytical Skills

● Data Visualization Skill

● Advance Knowledge of MS-Office/ Office 365

Roles and Responsibilities:

● Supply/ demand acquisition: constantly maintain an over-supplying effort by

keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently

training and effectively retaining.

● Retention :Will be involved in supply/customer retention activities like calling,

partner engagement validation, zonal wise supply fulfillment, customer

retention,etc

● Community management: actively moderate (bring people together), leverage,

and rule the driver /customer community to shape the best service quality to

users and the best worth for drivers.

● Execute Marketing and Branding initiatives for the city as per the BTL plans

● Market intelligence: Gather market and competitive intelligence from various

sources and create actionable insights

● Analyze data and prepare reports to monitor performances, find business

problems and come up with solutions.

● Process improvement: Identify, build and enforce Standard Operating

Procedures and Policies to support the activity and solve prevalent issues.

● Talent acquisition and management: Build a team that strives to win and

constantly track the efficiency of your team and the service quality provided to

the network, and deploy corrective/improvement. Will be leading a team of

10+ high performing individuals.

Skills

● Strong verbal and written communications skills.

● Solve business problems using analytical skills and a capacity to work with large data

sets

● Exceptional drive, excellent interpersonal skills and the ability to communicate

effectively, both verbally and in writing, and to immediately contribute in a team

environment

● An ability to manage multiple priorities and perform well in a fast-paced environment,

while maintaining a high level of client focus

● Willingness to roll up sleeves and get hands dirty by being on field most of the time.

● Strong work ethic and high attention to detail, with a desire and demonstrated ability

to learn

● Self-directed

● SQL Query writing would be an added advantage

Primary Responsibilities:

● Supply/ demand acquisition: constantly maintain an over-supplying effort by keeping a healthy pipeline

of leads (by whatever channel it takes), by efficiently training and effectively retaining.

● Retention: Will be involved in supply/customer retention activities like calling, partner engagement

validation, zonal wise supply fulfillment, customer retention,etc

● Community management: actively moderate (bring people together), leverage, and rule the driver

/customer community to shape the best service quality to users and the best worth for drivers.

● Execute Marketing and Branding initiatives for the city as per the BTL plans

● Market intelligence: Gather market and competitive intelligence from various sources and create

actionable insights

● Analyze data and prepare reports to monitor performances, find business problems and come up with

solutions.

● Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to

support the activity and solve prevalent issues.

● Talent acquisition and management: Build a team that strives to win and constantly track the efficiency

of your team and the service quality provided to the network, and deploy corrective/improvement. Will

be leading a team of 20+ high performing individuals.

Required Competencies:

● Communication & team handling skills

● Supply/Demand planning

● Data analysis & problem solving

● Should be good in making reports (MS-Excel/google sheets,etc)

Required Skills:

● Strong verbal and written communications skills.

● Solve business problems using analytical skills and a capacity to work with large data sets.

● Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally

and in writing, and to immediately contribute in a team environment.

● An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a

high level of client focus.

● Willingness to roll up sleeves and get hands dirty by being on field most of the time.

● Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn.

● Self-directed.

● Proficiency in SQL would be an added advantage.