pre sales us shift

Strong in Video Editor (Digital Content / Social Media / Lifestyle Brands)

Mandatory (Experience 1):Must have 2+ years of hands-on experience in video editing, working on digital content for social media or digital platforms (reels, posts, ads, event clips, product/lifestyle content).

Mandatory (Experience 2):Must have strong practical skills in Premiere Pro and/or After Effects, capable of turning raw footage into clean, engaging, and brand-consistent videos.

Mandatory (Experience 3):Experience in editing both short-form and long-form content, with attention to flow, timing, clarity, and storytelling across various digital formats

Mandatory (Skill 1):Strong understanding of pacing, sequencing, and narrative construction in videos, with ability to rework and refine edits based on feedback.

Mandatory (Skill 2):Ability to work independently, manage timelines, and consistently deliver high-quality videos in a fast-paced daily content environment.

Mandatory (Portfolio):Must showcase 2-3 video projects or content pieces demonstrating strong storytelling, technical editing skills, and adaptability to different formats/platforms.

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

Dear Candidates,

We have an urgent requirement for a Technical Lead – Full Stack role based in Bangalore. Please find the details below:

Work Location (WFO):

Nagar, Bengaluru, Karnataka

Interview Process:

L1 Interview – Face-to-Face at Office

Experience Required:

4-6 Years (Minimum1+ years in Technical Leadership role)

Role Overview:

The candidate will lead the technical vision and architecture of a compliance platform by designing scalable, secure, and high-performance systems. The role involves driving full-stack development across .NET and open-source technologies, enabling unified AI Agent capabilities, Single Authentication (SSO), and a One-UI experience.

Key Responsibilities:

• Define and own end-to-end architecture including micro-frontends, .NET services, FastAPI APIs, and microservices
• Lead full-stack development using .NET and modern open-source technologies
• Modernize legacy systems (ASP.NET, .NET Core, MS SQL Server) to cloud-native architecture
• Design and implement AI Agents, SSO, and unified UI experiences
• Manage sprint planning, backlogs, and collaborate with Product Owners
• Implement CI/CD pipelines using Jenkins, GitHub Actions
• Drive containerization and orchestration using Docker & Kubernetes
• Ensure secure deployments and cloud infrastructure management
• Establish engineering best practices, code reviews, and architecture governance
• Mentor teams on Clean Architecture, SOLID principles, and DevOps practices

Required Skills:

• ReactJS, FastAPI, Python, REST/GraphQL
• ASP.NET, MVC, .NET Core, Entity Framework, MS SQL Server
• Strong experience in Microservices Architecture
• DevOps: CI/CD, Jenkins, GitOps, Docker, Kubernetes
• Cloud Platforms: AWS / Azure / GCP
• AI/ML & LLM tools: OpenAI, Llama, LangChain, etc.
• Security: RBAC, API security, secrets management

Qualifications:

• BE / BTech in Computer Science

Are you passionate in coding and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced talents (React JS / Node JS / MongoDB / Web3.js / Solidity developers) to join our team and start a revolution!

Key Responsibilities and Scope

• Framework development and integration
• Prototype and Proof of concept development
• Creation, configuration, and monitoring Shards sets. Architecture and capacity planning for MongoDB clusters. 
• Assisting senior developers in detecting performance issues in the system by deploying MMS and MongoDB profilers
• Implementation of MongoDB advanced concepts like locking, transactions, indexes, Sharding, replication, schema design. 
• Maintain MongoDB replication with replica set factors, arbiters, voting, priority, server distribution, slave delays. 

Technical Skills

- Database & Languages:  MongoDB, B-tree, MongoDB Profiler, Javascript, MongoDB Compass, Mongo Booster

- Others: Elastic Stack, MMS, MongoDB Management service

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• Executing elastic stack in production scale Passion for best design, developing, and coding practices
• Creating servers and databases for functionality
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience
• Experience in analyzing and visualizing the data along with data modeling
• Experience in upgrading different databases and also migration of data among multiple databases. 
• Experience in MongoDB installation, patching, troubleshooting, performance, tracking/tuning, backup, and recovery in dynamic environments. 
• Experience in managing the life cycle of MongoDB including sizing, automation, monitoring, and tuning
• Experience in working with MongoDB ops Manager, Cloud Manager, and Atlas Manager
• Experience in analyzing chunk migrations, splitting, and balancing across the clusters.

Requirements:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience with Core web fundamentals: HTML, JavaScript, and CSS like Sass or LESS
• Thorough understanding of ReactJS and its core principles.
• Experience with popular ReactJS state management such as Redux or Flux
• Familiarity with newer specifications of EcmaScript (ES6+)
• Familiarity with RESTful APIs consumption
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools such as GitLab, Bitbucket
• Must be passionate about writing clean, efficient, and maintainable code
• Self-starter with the ability to cope with sharp learning curves.
• Excellent teamwork skills,
• Good Communication skill

Good to have:

• Familiarity with NextJs framework.
• Experience with Unit Testing with Jest
• Typescript
• GetsByJS
• Modern front-end build pipelines and tools GitLab or Jenkins
• CI-CD Using GitLab or Jenkins

• Sitecore developer with experience in
• Should have headless sitecore experience.
• Should know Sitecore APIs
• Preferably has experience working with modern JavasScript frameworks such as ReactJS/Angular/NextJS

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

• 5 to 8 years of hands on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA 
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts 
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas 
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team 
• Experience in requirements gathering, effort estimate, designing and implementation and creating mock-up screens 
• Experience in databases like MS SQL Server (2005 to 2012,2014), MySQL and MS Access 
• Must have strong database concepts and DB designing skills 
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates 
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# 

• VBA, SQL 

• Strong analytical and problem-solving skills 
• Excellent interpersonal and communication skills 
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance 
• Should be able to work independently 
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail 
• Effective time management skills 
• Customer Focus, Willing to learn and self- teach any new technology 
• Strong business and collaboration skills, and responsive to service needs and operational demands.