Key Responsibilities:
- Make outbound calls to prospective leads and handle callback requests
- Conduct WhatsApp and Email conversations with leads professionally
- Clearly explain Bhanzu’s courses and USPs to parents/students
- Convince potential customers to book and attend trial classes
- Accurately update and manage lead data in the CRM
- Collaborate with team members to optimize the lead conversion journey
Requirements:
- Excellent communication skills in English (spoken & written)
- Ability to engage and build rapport quickly with customers
- Self-motivated with a goal-driven attitude
- Basic computer skills; familiarity with CRM tools is a plus
- Must have a laptop and stable internet connection
- Willing to work 6 days a week (flexible schedule)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Bhanzu
About
Bhanzu is a revolutionary math-learning platform that is dedicated to inspiring learners to pursue careers in math and STEM fields. With a mission to eradicate global math phobia, Bhanzu is changing the way students perceive math for a better world. The platform offers a comprehensive range of math courses, designed to cater to learners of all ages and skill levels.
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Department: Technical Assistance Center (TAC)
Location: Bangalore
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Company Website
https://inflowtechnologies.com/
Company details
Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.
Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.
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Location: Bangalore
Mode of Working: Work Form Office
Days of Working: 5 Days a week
Responsibilities
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We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team.
Key Responsibilities:
- Advanced Troubleshooting & Escalations:
- Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
- Technical Leadership:
- Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
- Collaboration:
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- Root Cause Analysis (RCA):
- Conduct thorough analysis of recurring issues and drive permanent corrective actions.
- Customer Communication:
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- Knowledge Sharing:
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- Incident Management:
- Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
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- Deliver internal training sessions for TAC team members and contribute to skills development programs.
Interview process
2 Rounds - 1st is Virtual (1 round can be face-to-face)
Skills:
Required Skills & Qualifications:
- 4+ years in a technical support or network/security engineering role.
- Expert-level knowledge of Palo Alto Networks products and technologies.
- Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
- Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
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A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
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*Other Details*
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*Your Work*
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*About Us*
EaseMyTrip is probably the only e-commerce company (in the world) that went public (current mkt cap USD 730 mn) while never raising funds from any investor (and remained bootstrapped).
EMT fought david-vs-Goliath battle for 13 years, as all its SIX competitors were deeply funded (and had luxury to be in losses) while EMT kept on surpassing them profitably.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon