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Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

What We’re Looking For

• 4+ years of backend development experience in scalable web applications.
• Strong expertise in Python, Django ORM, and RESTful API design.
• Familiarity with relational databases like PostgreSQL and MySQL databases
• Comfortable working in a startup environment with multiple priorities.
• Understanding of cloud-native architectures and SaaS models.
• Strong ownership mindset and ability to work with minimal supervision.
• Excellent communication and teamwork skills.

• At least 3 years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Mandatory experience in MongoDB and MySql.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.

Job Description

We are looking for you!

You are a team player, get-it-done person, intellectually curious, customer focused, self-motivated, responsible individual who can work under pressure with a positive attitude. You have the zeal to think differently, understand that career is a journey and make the choices right. You must have experience in creating visually compelling designs that effectively communicate our message and engage our target audience. Ideal candidates would be someone who is creative, proactive, go getter and motivated to look for ways to add value to job accomplishments.

You have excellent verbal and written communication skills with the ability to craft compelling UI creatives, visually compelling designs that effectively communicate our message and engage our target audience. You are self-motivated with a strong work ethic, positive attitude, and demeanor, enthusiastic when embracing new challenges, able to multitask and prioritize (good time management skills), willingness to learn new technology/methodologies, adaptable and flexible when new products are assigned. You prefer to work independently with less or no supervision. You are process oriented, have a methodical approach and demonstrate quality first approach and preferably who have worked in a result-oriented product marketing team(s). 

Requirements

What youll do

• Solution Design: Collaborate with clients to understand their business requirements and design comprehensive Informatica MDM solutions tailored to their needs.
• Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.
• Data Modeling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.
• Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.
• Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.
• Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.
• Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.
• Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.
• Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.
• Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.

What you’ll bring

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
• Minimum of 4 years of experience in implementing and configuring Informatica MDM solutions.
• Proficiency in Informatica MDM Hub, Informatica Data Director, Informatica Data Quality (IDQ), and related Informatica tools and technologies.
• Strong understanding of data modelling principles, data integration concepts, and master data management best practices.
• Hands-on experience with data profiling, cleansing, and transformation using Informatica IDQ.
• Experience with data governance frameworks, data stewardship workflows, and data quality metrics.
• Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
• Informatica certification(s) in MDM and/or IDQ is a plus.

Benefits

1. Culture:

• Open Door Policy: Encourages open communication and accessibility to management.
• Open Office Floor Plan: Fosters a collaborative and interactive work environment.
• Flexible Working Hours: Allows employees to have flexibility in their work schedules.
• Employee Referral Bonus: Rewards employees for referring qualified candidates.
• Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

• Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
• Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

• GMC and Term Insurance: Offers medical coverage and financial protection.
• Health Insurance: Provides coverage for medical expenses.
• Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

• Company-sponsored family events: Creates opportunities for emplo4. Child Care & Parental Leave Benefits:yees and their families to bond.
• Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
• Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

• Company-sponsored outings: Organizes recreational activities for employees.
• Gratuity: Provides a monetary benefit as a token of appreciation.
• Provident Fund: Helps employees save for retirement.
• Generous PTO: Offers more than the industry standard for paid time off.
• Paid sick days: Allows employees to take paid time off when they are unwell.
• Paid holidays: Gives employees paid time off for designated holidays.
• Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

• L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
• Mentorship Program: Offers guidance and support from experienced professionals.
• Job Training: Provides training to enhance job-related skills.
• Professional Certification Reimbursements: Assists employees in obtaining professional certifications.
• Promote from Within: Encourages internal growth and advancement opportunities.

About company

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Co-founded by Wharton Business School Aluminous, Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

• Best Place to Work 2022 by Great Place to Work
• Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today
• Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture
• Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

RM Job Roles & Responsibilities:

1. Client Relationship Management: Build and nurture strong relationships with clients, understanding their real estate needs and preferences. Act as the main point of contact for clients throughout the real estate transaction process.

2. Client Consultation: Conduct detailed consultations with clients to understand their goals, preferences, and financial considerations. Provide expert advice on real estate market trends and investment opportunities.

3. Property Presentation: Showcase available properties to clients, emphasizing key features and benefits. Provide comprehensive information about the properties, including legal aspects and potential returns on investment

. 4. Transaction Facilitation: Facilitate the real estate transaction process, including property viewings, negotiations, and documentations. Collaborate with legal teams to ensure smooth and legally compliant transactions.

5. Market Analysis: Stay updated on local and regional real estate market trends. Provide clients with insights into market conditions, property values, and investment potential.

6. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing client concerns and inquiries promptly. Seek feedback from clients and use it to enhance service delivery.

7. Client Retention: Develop and implement strategies to retain existing clients and encourage repeat business. Provide ongoing support and assistance even after the completion of transactions.

8. Market Research: - Conduct research on new and upcoming real estate projects, developments, and investment opportunities. - Provide clients with valuable insights into potential investment areas.

9. CRM Utilization: - Utilize Customer Relationship Management (CRM) tools to manage client interactions, maintain records, and track communication history. - Ensure accurate and up-to-date client information in the CRM system.

10. Compliance and Legal Understanding: - Stay informed about real estate laws, regulations, and legal requirements. - Ensure that all real estate transactions comply with legal standards and regulations.

11. Negotiation Skills: - Negotiate favorable terms and conditions for clients during real estate transactions.

12. Market Promotion: - Develop and implement marketing strategies to promote available properties and generate interest from potential buyers or investors. - Collaborate with marketing teams to create promotional materials.

13. Reporting and Analysis: - Prepare regular reports on client interactions, transactions, and market trends. - Analyze data to identify areas for improvement and strategic adjustments

• Design, develop and maintain automation framework, system, and functional test suites and contribute to Database platform development
• Test the product for performance, resiliency, security, scalability, and reliability.
• Fix defects identified via testing in the Database platform
• Understand the end-to-end configuration, technical dependencies, code paths, and overall behavioral characteristics of the products you test.
• Analyze and understand existing test coverage and test cases, identifying opportunities for redesign, replacement, reusability, and improvement in efficiency and performance.
• Define and inspire changes to our product with our development engineering team based on feedback from tests and customer issues.
• Develop and contribute to internal and external knowledge bases. Be a champion for our customers.
• Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You’ll Need

• Sound knowledge of C/C++ and Java programming languages.
• Sound knowledge of JDBC APIs.
• Sound knowledge of Data Structures and concurrent programming.
• Strong troubleshooting and testing skills.
• Sound knowledge of Distributed System Architecture and distributed processing.
• Good in Shell / Python scripting.
• A minimum of five years in SDET or development profile with BS or MS in CS or equivalent technical degree.
• Highly desirable skills
• Knowledge of database internals (concurrent B-tree access, transactions, recovery, query processing).

Nice to have:

• Familiarity with Big Data Ecosystem landscape. Like Kafka, Spark, Presto.
• Familiarity with ORM technologies like Hibernate, Django, etc.