Revenue Manager

 Create and manage Jenkins Pipelines using Linux groovy

scripting and python

 Analyze and fix issues in Jenkins, GitHub, Nexus,

SonarQube and AWS cloud

 Perform Jenkins, GitHub, SonarQube and Nexus

administration.

 Create resources in AWS environment using

infrastructure-as-code. Analyze and fix issues in AWS

Cloud.

Good-to-Have

 AWS Cloud certification

 Terraform Certification

•  Kubernetes/Docker experience

Job Sector: IT , Software

Job Type: Permanent

Location: Sholinganallur (Chennai)

Experience: 6 -8 Years

Salary: 11 – 13 LPA

Education: Any Graduate

Notice Period: Immediate

Key Skills: CI/CD Tools –Maven, Gradle, Fastlane, Jenkins, Travis

CV submission closing date: 22/07/2021

Contact at triple eight two zero nine four two double seven

Job Responsibilities:

• Design, develop, ship, and motivate the creation of software and systems to increase product reliability and organizational efficiency.
• Guide reliability practices through the entire software development lifecycle through activities like architecture reviews, code reviews, creating platforms and frameworks, capacity planning, and chaos testing.
• Maintain service health through monitoring and incident response.
• Improve service reliability through blameless post-incident reviews and using code to prevent or respond to problem recurrence.

Required Skills:

• BS degree in Computer Science, related technical field, or equivalent practical experience.
• Experience writing code in Java, Go, Shell, Perl, Python, or a similar language.
• Ability to debug, optimize code, and automate routine tasks.
• Strong interest in SRE topics like SLOs, resilience, scaling, performance, and more.
• We get excited about engineers who:
• have previous experience with public clouds and enabling technology (AWS & Terraform preferred or other similar technologies)
• Familiar on one or more CI/CD Tools – Maven, Gradle, Fastlane, Jenkins, Travis/CircleCI
• Experience designing using asynchronous messaging patterns

Profile Summary: The Software Engineer - Full Stack is responsible for software development as a member of a project team. He/she works closely with subject matter experts, business analysts, quality analysts, and others to design, develop, and test software solutions to business problems.

Responsibilities:

• Solve problems of considerable scope and complexity.
• Designing, coding (at least 80%), debugging and optimizing both frontend and backend components as well as internal tools, such as configuration management and development/test environments.
• Help select and incorporate new tools and methods.
• Work closely with project, application, and enterprise architects to develop solutions.
• Drive the continuous evolution of best practices within the development team.
• Identify and recommend where increased automation, performance enhancements, application enhancements and quality enhancements may be incorporated.
• Balance customer and business needs to design, develop, test, and deliver against timelines.
• Contribute to architecture and code design, estimates, code reviews, and documentation to ensure top quality software.
• Keeps current with emerging technologies and technological developments within the industry.
• Monitors and evaluates competitive applications and products.
• Reviews current practices relevant to the solution of assigned projects.
• Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
• Be a talent multiplier that motivates the team around them to excel and perform well.
• Other duties as assigned.

Requirements:

• Bachelor's Degree - Computer Science, Management Information Systems, or related field.
• 3-5 years of software development experience.
• Experience in lieu of education: Two years of experience for every year of formal education required. Application development experience using. NET, C#, . NET Core, SQL Server, CSS, and other web development technologies.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Job Description:-

• IT/Web/SEO/Software service sales experience in International Market, Ability to generate lead by own, send proposals, well versed communication with International Clients. Capable to gather inquiry through LinkedIn.
• Achieve their target at any cost.
• Required Candidate profile Must have Knowledge in Web development and Digital Marketing services and software sales. Generating business from new accounts and existing accounts.
• Excellent communication skills.
• Confident, presentable & smart candidates.