Business Development and Sales Executive

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

• SAP MM Functional Support
  • Functional support for all Material Management, Quality Management & Procurement
  • Taking initiative in new development in MM Area.
  • Master data validation
  • SAP Developments
  • Preparing Technical Specification Document
  • Implementation of development logic
  • Technical / Functional testing of MM developments
  • SAP Roles & Authorization
  • Role assignment to user ,New role/object/field creation according to requirement

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keep records of customer interactions
• Making calls on Decline Users and understanding the reason behind it
• Converting of Decline users to business.
• Generating leads for the business via online or offline mode
• Making more people aware about the product
• Reaching out to customers and make them Register and avail the loan.
• Expanding the business by Marketing and Branding
• Making 200 + connected calls everyday

He/she should have minimum 3 yrs working experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Open cart, payment gateway integration, experience working on portals.

Responsibilities :

- Execute full lifecycle software development

- Develop, designed well efficient code

- Integrate software components into a fully functional software system

- Fully adaptive to the technology needed for the current project

Required Skills :

- Bachelor/ Master degree from good college.

- Strong knowledge of algorithms, data structure

- Understanding object-oriented programming

- Excellent knowledge of PHP, Mysql, SQL. NoSQL, Mongodb

- Ability & Readiness to work with any technology

- Familiarity with software development methodology and release processes.

- Strong problem-solving skills and excellent communication skills.

Job Type: Full-time

What’s in it for you?

• You’ll understand how a fast-growing start-up works in terms of revenue generation as you will be handling one of the most important aspects of the company's revenue - lead generation implementations
• You’ll have end-to-end liberty to work and implement any technology that will bring value to the team
• You’ll get to work with and understand a wide range of tools and integrations that are already in place - how they work and why they are important

Roles and responsibilities

• You will be owning the landing repository and reviewing all code that goes into it.  
• Manage and own the production systems for the landing website.
• Work on any integration that links the product to the leads pipeline. 
• Manage and maintain the page speed score and SEO standards for the content pages.  
• Deploy code that goes into production. 

Requirements

1. Experience in building web applications with proficiency in PHP/Laravel
2. Extensive knowledge of advanced JavaScript concepts
3. Ability to implement and work with 3rd party APIs and other REST-Based APIs.
4. Experienced in HTML5/CSS3, jQuery, and responsive design.
5. Understanding of how a CDN works. 
6. Understanding of security and data protection in web applications
7. Knowledge of code versioning tools like Git or SVN. 
8. Basic understanding of RDBMS.
9. Knowledge of CSS preprocessors like SASS. 
10. Solid Foundation in data structures, algorithms, and system designs.
11. 2 - 5 years experience

Good to have

1. Understanding of CRM tool like Hubspot
2. Have worked in developing SEO friendly pages
3. Basic knowledge of AWS
4. Understanding of WordPress codebase and plugin development