Client Relations Specialist

Posted by Chanda Kumari
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Bengaluru (Bangalore)
2 - 5 yrs
Best in industry
Skills
Sales
SASS
Sales presentations
Customer Relationship Management (CRM)
software sales
IT sales
Job description
Job
We are looking for a tenacious Client Relations Specialist to become the face of the organisation by being
the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication
skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication
among those groups.
The core responsibility will include lead nurturing & on-boarding clients along with closely working on the
CRM tool and strategising based on various parameters such as clients demographics. Experience of working
within a sales team (for technology based products) and a track record of working closely with product managers
and clients (directly) is preferred.
Skills• Excellent written and verbal communication skills
• Excellent technology skills and use of web-based applications
• Confident speaker & a passion for relationship building
• Highly creative with a focus on problem solving
• Excellent organisational skills
• Good data analysis skills
• Strong grasp of MS Office
• Resilience and persistence
• Results orientated

Responsibilities • Pre-Sales:
o Handling and directing sales enquiries.
o Nurturing incoming deals and leads into prospective clients - Providing product demos &
answering client’s questions & concerns.
o Negotiating deliverables, commercials & timelines with clients.
• Manage confirmed projects:
o Review and approve proposals or requests, providing supporting material.
o Align product team and client on expectations, deliverables & timelines.
o Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI.
• Product Improvisation -
o Understand client expectations & challenges of technologies to negotiate possible deliverables.
o Perform competitor analysis to understand features and improve product.
• Others:
o Managing & maintaining deals & projects on our cloud-based CRM system.
o Communicating internally to brief colleagues on opportunities and pipeline status
About Samaaro

Samaaro is an award-winning virtual events platform which allows organisers to host the most impactful and immersive events effectively, while defying the geographical frontiers. Since its inception in 2020, Samaaro has been dedicated to transforming the events industry by ideating a safe, sustainable, smart and accessible-to-all platform. Organisations and brands host events on Samaaro that bring like-minded people together and form meaningful networks.

 

As a funded startup, Samaaro is focused on building a world-class product from India, for the world. The vision of the company is to build a platform for professionals where they learn and grow their network by attending events of their interests and connect with people of similar interests from around the world.

 

The journey ahead for Samaaro is very exciting and can provide their new employees an immense potential to learn and grow. Samaaro, as an employer, has always supported its team master their career journey and helped them realise their true potential to reach the zenith of success. From holistic development, to lifelong learning opportunities, Samaaro is all for creating a nurturing environment that helps you expand your skills and create a career mobility across different functionalities. All of this, whilst instilling a collaborative leadership style and a sense of ownership within each member.

Founded
2016
Type
Products & Services
Size
20-100 employees
Stage
Raised funding