Sales and Marketing_Chiller manufacturing

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

As an Inside Sales Executive, you will handle B2B SaaS pre-sales on behalf of our clients. You will contact key decision makers in the IT industry based on our clients' wish lists and help in bridging the gap between the solution the client is building and the problem that the world is solving with it.

Responsibilities :

● Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails.

● Understand client and customer needs and requirements.

● Route qualified opportunities to the appropriate sales executives for further

development and closure.

● Research accounts, identify key players and generate interest.

● Maintain and expand your database of prospects within your assigned market.

● Perform effective online demos to prospects.

Requirements and skills :

● 0-1 year of experience in the business development field.

● Strong phone presence.

● Proficient with corporate productivity and web presentation tools.

● Experience working with Lead Generation & CRM.

● Excellent verbal and written communications skills.

● Strong listening and presentation skills.

● Ability to multi-task, prioritize, and manage time effectively.

Job Type:

1. Full time & On-site

2. 5 day work week (Shift based)

Location: Koramangala, Bangalore

🚀 We’re Hiring: Senior Python Backend Developer 🚀

📍 Location: Baner, Pune (Work from Office)

💰 Compensation: ₹6 LPA

🕑 Experience Required: Minimum 2 years as a Python Backend Developer

About Us

Foto Owl AI is a fast-growing product-based company headquartered in Baner, Pune.

We specialize in:

⚡ Hyper-personalized fan engagement

🤖 AI-powered real-time photo sharing

📸 Advanced media asset management

What You’ll Do

As a Senior Python Backend Developer, you’ll play a key role in designing, building, and deploying scalable backend systems that power our cutting-edge platforms.

Architect and develop complex, secure, and scalable backend services

Build and maintain APIs & data pipelines for web, mobile, and AI-driven platforms

Optimize SQL & NoSQL databases for high performance

Manage AWS infrastructure (EC2, S3, RDS, Lambda, CloudWatch, etc.)

Implement observability, monitoring, and security best practices

Collaborate cross-functionally with product & AI teams

Mentor junior developers and conduct code reviews

Troubleshoot and resolve production issues with efficiency

What We’re Looking For

✅ Strong expertise in Python backend development

✅ Solid knowledge of Data Structures & Algorithms

✅ Hands-on experience with SQL (PostgreSQL/MySQL) and NoSQL (MongoDB, Redis, etc.)

✅ Proficiency in RESTful APIs & Microservice design

✅ Knowledge of Docker, Kubernetes, and cloud-native systems

✅ Experience managing AWS-based deployments

Why Join Us?

At Foto Owl AI, you’ll be part of a passionate team building world-class media tech products used in sports, events, and fan engagement platforms. If you love scalable backend systems, real-time challenges, and AI-driven products, this is the place for you.

1. Have you used Swift in production code ? If yes please share the duration
2. Have you used RxSwift in production code? What were the common scenarios for using it ?
3. Have you used Combine in production code? What were the common scenarios for using it ?
4. Have you used GCD or Operation queues in production code? What were the common scenarios for using it ?
5. Have you used CocoaPods or Swift Package Manager for dependancy handlings in any of the projects you have worked ? What were the common scenarios for using it ?
6. Have you used any of MVVM or VIPER or any other architecture in production code? Please specify which one.
7. What size team have you been a part of? Were there interactions with designers, Product Managers and/or testers?
8. Share links of your app/s on the App Store that you have contributed to.

We are hiring online promotion executives to join our dynamic and growing team. As an online promotion executive, you will be responsible for:

- Creating and posting engaging content on various social media platforms to promote our products and services.

- Generating leads and converting them into sales through email, phone, or chat.

- Building and maintaining relationships with existing and potential customers.

- Providing feedback and suggestions to improve our online presence and reputation.

- Working remotely from anywhere in the world with a stable internet connection and a laptop or smartphone.

We offer a competitive salary package based on your experience and performance. You will also enjoy flexible working hours, training and support, and opportunities for career advancement.

But hurry up, we have limited vacancies available and they are filling up fast! If you are interested in this amazing opportunity, please send your resume and a cover letter. Don't miss this chance to join our online promotion team and start earning from home!

YOUR RESPONSIBILITIES

·         Automated testing of complex SPA Web application (brand-new software products based on unified platform, new features, bug verification), requirement testing, analysis and clarification (direct communication with product owner),

·         Communication with different cross-functional teams

·         Following automation testing standards set in the team

·         Help to build fully automated testing pipeline

 REQUIRED SKILLS AND EXPERIENCE                                                                                                

• 3-5 years of experience in automation testing
  
• Testing web-applications (UI and API), including SPA
• Black box testing (boundary values, equivalence partitioning)
• UI/UX Testing
• C# experience of 2+ years
  
• NUnit or similar
  
• Selenium WebDriver
• CSS-selectors                                                

DESIRABLE SKILLS AND EXPERIENCE                             

• Basic knowledge of core JavaScript
•  Desire to learn tools and techniques
• Confluence or similar
• Bug tracking system (Jira)
• TeamCity
• Allure or similar
  
• Jira X-Ray or similar
• Performance testing experience
• Cross-browser testing experience
• Security testing experience

PERSONAL SKILLS

·         Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous

• Bachelor’s or Master’s degree in Computer Science or Engineering, 
• 3-5 years of exp in building web applications using PHP (Laravel framework)
• Very good in build rich UI using HTML/CSS and Jquery
• Good understanding of databases like MySQL, PostgreSQL, etc
• Good Communication

Responsibilities

• Compensation Industry leading compensation
• Write clean and well-designed codes
• Produce detailed specifications Troubleshoot, test, and maintain the core product software and databases
• To ensure strong optimization and functionality.
• Contribute to all phases of the development lifecycle Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary