Business Development Executive

• Review code and assign claims to diaries as needed.
• Act as a point of contact for field in investigation and examine and investigate details of claim.
• Determine required reserves and place on claims in accordance with the delegation of authority.
• Corresponds with claimant and witnesses, also consult with police, hospital records, and with other experts as part of the claim’s investigation and settlement process.
• Negotiates claims and settlement for claims with required approvals as required by the delegation of authority.
• Submit claims to TPA per requirements including litigated claims and provide all required documentation to TPA and legal department.
• Communicate any trends or opportunities for correction at field locations to supervisor or safety and loss prevention personnel.
• Complete reports or other analysis as directed.
• Engage with internal teams and external customers in alignment with the company’s mission, values, and diversity principles.

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring a better customer experience through the hands-on implementation of QA best practices.

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting, and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stakeholder management
• Ensuring traceability matrix processes between requirements, test design, and test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting the status of ongoing tasks/deliverables
• Challenging the status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java)  OR  
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 5+ years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools.
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Designation – Technical Specialist L-1

Employment Type – Permanent

Education – Technical Graduate |Graduate / 12th+ Diploma.

Experience – 3 to 5 Years

Location – Bandra, Mumbai

Working – Monday to Friday

Joining – Immediately

Essential Duties and Responsibilities: (Additional duties may be assigned as required)

• Troubleshoot issues in support of production outages within SLA/escalation guidelines.
• Consult with customers to understand the issues.
• Proactively monitor environments and respond to alerts of systems and issues.
• Having the ability to accurately document all actions taken is key to providing the best support possible.
• Capable of performing in a fast-paced technical environment. Continually identify efficiencies for systems, processes, and procedures.

Required Skills:

• Experience with Proxy
• Understanding of and Networking concepts.
• Basic Knowledge of Network terminologies (IPS/ IDS, eb Proxy, microsegmentation, DDos)
• -Basic Knowledge of Security terminologies

About the Company:- Rejolut is one of the award-winning fastest-growing emerging tech companies which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT etc.

The ideal candidate will be responsible for developing highly scalable and secure code.

React Js Job Description

• Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
• Competent in building single page web applications using Node.js and React Js
• Redux for state management
• Universal rendering (Client-side rendering and Server-side rendering)
• Experience with cross-browser, cross-platform, and design constraints on the web
• Experience in developing automated unit and functional tests
• Experience in an agile development process
• Solid knowledge of algorithms and design patterns
• Have a passion for quality and writing clean, readable code that scales and performs well
• Good interpersonal communication skills
• 1+ years of software design and web application development

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

Skills:- React.js, Javascript and Redux/Flux

Responsibilities:

• Be a key player in the entire application development lifecycle, build and maintain excellent react applications with clean code
• Formulating an effective process to implement pixel-perfect UI's that match designs.
• Generating front-end libraries and reusable components for later use. 
• Maximizing performance of components across a wide range of web-capable devices and browsers Skills.
• Working in collaboration with the team members and project managers to develop clean, modern, smooth animations and transitions that provide an excellent user experience.
• Create and maintain workflow with the team for implementing and integrating the third-party APIs and work along with the backend team.
• Flexible in working with a small team of frontend-backend developers, a project manager, and other programmers.
• Liaise with the internal team to produce top-notch prototypes and mock-ups.
• Participating in concepts of new programs, products, or features by monitoring industry development trends and assisting team members for development.
• An understanding of common programming paradigms and fundamental React principles, similar as React components, hooks, and the React lifecycle.
• Discussing and implementing new project management ideas with team and problem-solving skills to overcome obstacles.
• Keep abreast with day to day developments in technology and working with native modules.
• Assist with building estimates and assume accountability for your job and results delivery.
  

Requirements:

• Bachelor’s or Master’s degree in computer science, computer applications or related fields.
• Proven working experience as a React Developer for 3+ years and above.
• Hands-on experience on  HTML5, CSS3, and  CSS frameworks.
• Demonstrable knowledge on  Web services, Web API, REST services & GraphQL.
• Expertise in UI design and development of responsive web applications using React, Redux, Flask and Hooks.
• Applicable knowledge on Social API integration, Core location APIs, Web Views, Payments integration
• Proficiency in understanding of layout aesthetics .
• Excellent analytical, problem-solving and multitasking skills.
• Ability to solve novel and challenging React problems.
• Capability to understand ,develop and sustain continuous integration and delivery.