A Telesales Representative job description typically involves making outbound calls to potential and existing customers to promote products or services, building relationships, and ultimately closing sales. They are responsible for meeting sales targets, handling customer inquiries, and providing excellent customer service over the phone.
Here's a more detailed breakdown of the responsibilities and skills involved:
Responsibilities:
- Outbound Calling: Contacting potential and existing customers to present products or services, often using sales scripts.
- Sales Target Achievement: Meeting or exceeding individual and team sales quotas.
- Customer Relationship Management: Building rapport with customers, understanding their needs, and providing solutions to encourage repeat business.
- Product Knowledge: Developing a comprehensive understanding of the company's products and services to effectively address customer inquiries.
- Lead Generation: Identifying and qualifying potential leads for the sales team.
- Order Processing: Accurately processing customer orders and ensuring timely delivery.
- Customer Service: Addressing customer inquiries, resolving complaints, and providing support.
- Record Keeping: Maintaining accurate records of calls, sales, and customer information.
- Collaboration: Working with other members of the sales team to achieve overall sales goals and strategies.
- Market Research: Staying informed about industry trends, competitors, and customer feedback.
Required Skills:
- Communication Skills: Excellent verbal communication, active listening, and persuasive skills.
- Interpersonal Skills: Ability to build rapport, empathize with customers, and create positive relationships.
- Sales Skills: Ability to identify customer needs, present solutions, and close sales.
- Negotiation Skills: Ability to handle objections and resolve customer issues.
- Time Management: Ability to manage a high volume of calls and prioritize tasks effectively.
- Resilience: Ability to handle rejection and maintain a positive attitude.
- Product Knowledge: Understanding of the products or services being offered.
- CRM Proficiency: Familiarity with customer relationship management (CRM) software.
- Technical Skills: Proficiency in using phone systems and other relevant
Shubham Vishwakarma
Full Stack Developer - Averlon
About Umanist Business Consulting
About
Umanist is a globally integrated talent solutions firm committed to reshaping the future of work through a human-centric, technology-enabled approach. With registered operations in the United States and a Centre of Excellence in India, we specialize in high-impact Staff Augmentation, Recruitment Process Outsourcing (RPO), Payroll & HR Services, and Workforce Strategy Consulting across over 25+ industries and verticals.
Rooted in our proprietary Humanistic Ideology, we believe the future of work lies in aligning human potential with purpose, backed by intelligent systems, ethical hiring practices, and sustainable delivery models. Our operations are driven by a global team of Subject Matter Experts, Technical Recruiters, and Workforce Architects, serving clients across the Americas, Europe, LATAM, APAC, and India.
At Umanist, we don’t just fill roles — we create value-driven workforce ecosystems that help organizations grow, innovate, and lead in a rapidly changing world of work.
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🌟 PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office! 🏢
🚀 Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:
👩💼 Job Title: Business Development Associate
🌍 Location: Gurgaon
🏢 Work Setting: Office-Based (WFO)
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📊 Functional Area: Inside Sales
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SkillVertex is an EdTech organization where we strive to edify inquisitive and talented scholars as well as working professionals by delivering a diverse range of programs in accordance with their needs and future aspirations. With respect to the emerging industrial requirements and technologies, we also assist in career development, additional counselling guidance and mentorship in the respective domains. Being one of the nation’s leading growing EdTech, begun and grown exponentially in a span of only 9 months, we have earned customers & clients from across 79% Indian states and assisted over 10,000 working professionals and university students in the given time span with our alumni spread across the globe in prestigious brands.
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We look forward to earning great innovative minds, with a knack of sales generation and business making who can thereby, qualify the bar along with additional skills like good communication, good convincing power, acumen for sales, awareness for the concept of selling and understanding client’s needs, confidence, dynamism, determination, persistence. Thus, we look forward to those who can make an impact with the help of their raw and rudimentary skills along with a positive and a smart-working attitude.
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Follow CutshortShubham Vishwakarma
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