A Telesales Representative job description typically involves making outbound calls to potential and existing customers to promote products or services, building relationships, and ultimately closing sales. They are responsible for meeting sales targets, handling customer inquiries, and providing excellent customer service over the phone.
Here's a more detailed breakdown of the responsibilities and skills involved:
Responsibilities:
- Outbound Calling: Contacting potential and existing customers to present products or services, often using sales scripts.
- Sales Target Achievement: Meeting or exceeding individual and team sales quotas.
- Customer Relationship Management: Building rapport with customers, understanding their needs, and providing solutions to encourage repeat business.
- Product Knowledge: Developing a comprehensive understanding of the company's products and services to effectively address customer inquiries.
- Lead Generation: Identifying and qualifying potential leads for the sales team.
- Order Processing: Accurately processing customer orders and ensuring timely delivery.
- Customer Service: Addressing customer inquiries, resolving complaints, and providing support.
- Record Keeping: Maintaining accurate records of calls, sales, and customer information.
- Collaboration: Working with other members of the sales team to achieve overall sales goals and strategies.
- Market Research: Staying informed about industry trends, competitors, and customer feedback.
Required Skills:
- Communication Skills: Excellent verbal communication, active listening, and persuasive skills.
- Interpersonal Skills: Ability to build rapport, empathize with customers, and create positive relationships.
- Sales Skills: Ability to identify customer needs, present solutions, and close sales.
- Negotiation Skills: Ability to handle objections and resolve customer issues.
- Time Management: Ability to manage a high volume of calls and prioritize tasks effectively.
- Resilience: Ability to handle rejection and maintain a positive attitude.
- Product Knowledge: Understanding of the products or services being offered.
- CRM Proficiency: Familiarity with customer relationship management (CRM) software.
- Technical Skills: Proficiency in using phone systems and other relevant
Shubham Vishwakarma
Full Stack Developer - Averlon
About Umanist Business Consulting
About
Umanist is a globally integrated talent solutions firm committed to reshaping the future of work through a human-centric, technology-enabled approach. With registered operations in the United States and a Centre of Excellence in India, we specialize in high-impact Staff Augmentation, Recruitment Process Outsourcing (RPO), Payroll & HR Services, and Workforce Strategy Consulting across over 25+ industries and verticals.
Rooted in our proprietary Humanistic Ideology, we believe the future of work lies in aligning human potential with purpose, backed by intelligent systems, ethical hiring practices, and sustainable delivery models. Our operations are driven by a global team of Subject Matter Experts, Technical Recruiters, and Workforce Architects, serving clients across the Americas, Europe, LATAM, APAC, and India.
At Umanist, we don’t just fill roles — we create value-driven workforce ecosystems that help organizations grow, innovate, and lead in a rapidly changing world of work.
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Company Overview: SkillDeck is a fast-growing training and development organization specializing in high-demand areas like HR, technology, digital marketing, and more. We aim to empower professionals and students by providing top-tier training solutions that enhance employability and performance. We’re seeking proactive Business Development Executives who can forge valuable partnerships with colleges and corporate organizations, accelerating our reach and impact.
Job Summary: As a Business Development Executive for Partnerships, you will play a critical role in expanding SkillDeck’s influence in the education and corporate sectors. You will be responsible for identifying, approaching, and securing partnerships with educational institutions and businesses to facilitate large-scale training and upskilling initiatives. This is a high-impact position where you will contribute directly to SkillDeck’s growth strategy.
Key Responsibilities:
- Partnership Acquisition:
- Identify and develop relationships with key stakeholders in colleges, universities, and corporate organizations.
- Initiate and conduct meetings with decision-makers to present SkillDeck’s course offerings, subscription models, and other training solutions.
Proposal Development:
- Create customized partnership proposals and presentations that address the needs of academic and corporate clients.
- Draft and negotiate partnership agreements, including terms of collaboration, pricing, and deliverables.
Market Research & Analysis:
- Conduct research to identify trends and demand in training areas like HR, data science, digital marketing, etc., within the college and corporate sectors.
- Analyze the competitive landscape and adjust partnership strategies accordingly to position SkillDeck as a preferred training partner.
Project Management:
- Oversee the successful implementation of partnership agreements, ensuring that deliverables and timelines are met.
- Collaborate with internal teams (content, marketing, and product) to customize course offerings as per partner requirements.
Relationship Building & Networking:
- Maintain ongoing relationships with existing partners, providing regular updates and exploring opportunities for growth.
- Attend industry conferences, networking events, and educational fairs to promote SkillDeck and connect with potential partners.
Reporting and Goal Tracking:
- Track partnership performance metrics, generate reports, and present insights to management.
- Meet or exceed quarterly targets for new partnerships, revenue, and client engagement.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
- 3-5 years of experience in business development, sales, or partnership roles, preferably in the education or training industry.
- Proven track record of closing deals with academic institutions or corporate clients.
- Strong negotiation and communication skills.
- Ability to work independently and manage multiple projects simultaneously.
- Familiarity with training and development trends, particularly in technology and professional upskilling.
Preferred Skills:
- Experience with CRM software for tracking leads and managing client relationships.
- Established network within the education or corporate training sectors.
- Knowledge of digital marketing, HR, or technology-related training is a plus.
Why Join Us:
- Opportunity to work with a leading brand in the training industry.
- Competitive salary with performance-based incentives.
- Career growth potential within a rapidly expanding organization.
- Exposure to diverse projects and client bases.
Requirement: BPCS & LX Technical Support
A qualified technical consultant shall be identified and assigned to provide BPCS 6.0.04 and Infor LX technical support and development services as defined in the SOW.
Minimum Qualifications
• At least 10 years of experience with IBM iSeries / AS400 environments
• Hands-on experience with BPCS ERP and Infor LX
• Strong skills in RPG / RPGLE, CL, and DB2
• Experience supporting manufacturing or supply chain ERP systems
Responsibilities
• Monitor and resolve support tickets for BPCS/LX environments
• Troubleshoot production issues and system integrations
• Perform custom development, enhancements, and reporting
• Provide weekly updates on tickets, hours, and resolutions
Availability
• Support during Monday–Friday, 8:00 AM – 6:00 PM EST
• After-hours support as required with prior approval
The selected resource must comply with client security policies and access requirements and be approved before engagement begins.
Angular (2+)
AngularJS (1.x)
Python
FlaskJob Summary:
Experienced Full-Stack Developer with expertise in Angular (TypeScript) for front-end development and Python Flask for back-end API development. Strong background in Microsoft SQL Server, authentication using Azure AD (MSAL), and implementing efficient API integrations. Skilled in unit testing, debugging, and optimizing performance.
Key Skills:
• Front-End: Angular, TypeScript, PrimeNG, RxJS, State Management, React JS
• Back-End: Python Flask, SQLAlchemy, RESTful API Development
• Database: Microsoft SQL Server (SQL, Joins, Query Optimization)
• Authentication: Azure AD, MSAL, JWT-based authentication
• DevOps & Deployment: Git, CI/CD (Azure DevOps, GitHub Actions)
• Additional: data validation, pagination, performance tuning
Knowledge of CPAAS,A2P, MNO, Monetization, Network Protection, Firewall, Anti-fraud mitigation
Creating custom decks and delivering product presentations to customers and leads'
Lead qualification with understanding customer requirements and consulting the right product fit
Documentation - technical & Commercial proposals, one pagers, concept papers, questionnaire
Disruptive business modelling with merger of 2-3 products and services
Liaise with vendor for coordinating technical demos with customers
Educating sales with new GTS products with pitch decks, opportunity identification & sizing
Lead follow-up with sales and tracking progress
Bid management
Product strategy planning with sales for closure
Liaise with Legal and finance teams for MoU, Contracts, etc..
Research
Exploration of new initiatives in ICT space
New product development based on the market insights shared by sales teams
Managing POC to meet success criteria
Job Description:
The Social Media Marketer is a dynamic role responsible for executing and supporting a wide range of marketing activities. This position encompasses market research, data analysis, content creation, social media management, and campaign execution to support the organization's marketing strategies and objectives. The ideal candidate is a creative and analytical thinker with a strong grasp of marketing principles and the ability to adapt to changing market trends and organizational needs.
Key Responsibilities:
• Market Research and Analysis:
o Conduct market research to gather insights on industry trends, competitor strategies, and customer preferences.
o Analyze market data to identify opportunities for growth and areas for improvement in marketing strategies.
• Content Creation and Management:
o Develop and manage a content calendar for various marketing channels, including social media, blogs, and newsletters.
o Create engaging and informative content that aligns with the brand's voice and marketing objectives.
• Social Media Management:
o Manage the organization's social media profiles, ensuring regular and engaging content is posted across platforms.
o Monitor social media trends and engagement, and adjust strategies to optimize reach and interaction.
• Campaign Execution:
o Assist in the development and execution of marketing campaigns, including email marketing, digital advertising, and promotional events.
o Monitor campaign performance, analyze results, and make recommendations for future campaigns.
• Brand and Communication:
o Ensure all marketing materials and communications are consistent with the organization's brand identity and messaging.
o Assist in the development of marketing collateral, including brochures, presentations, and promotional materials.
• Stakeholder Collaboration:
o Collaborate with various departments and external partners to ensure marketing activities align with overall business objectives.
o Provide marketing support to sales teams, including market insights, promotional materials, and campaign support.
• Professional Development:
o Stay updated on the latest marketing trends, tools, and best practices. o Attend workshops, webinars, and industry events to enhance marketing knowledge and skills.
Qualifications:
• Bachelor's degree in Marketing, Business, or related field.
• Proven experience in a marketing role, with a strong portfolio of marketing projects.
• Excellent communication and writing skills.
• Proficiency in marketing tools and software, including CRM, CMS, and analytics platforms.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Creative thinker with the ability to develop innovative marketing strategies.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational and project management skills.
Spring Boot
Amazon Web Services (AWS)
- Job Brief Summary
We are looking for Java Developers who have proficient experience in Micro services. Someone who is ingenious focussed and will work collaboratively with the team.
- Roles & Responsibilities
- Participate in requirement understanding of the client and help tech lead to provide size estimations.
- Follow agile practices and work collaboratively with the team.
- Develop and write a unit test for code.
- Ability to commit code on the repository.
- Coordinate with team members to manage branches and resolve conflicts.
- Mandatory Skills & Knowledge
- Sound knowledge in building RESTful Services using Spring Boot framework with micro services.
- Proficient knowledge of Core Java, Advance Java, Micro services, Web services, Multithreading, spring boot, Spring Framework, Database, Dockers, Kubernetes.
- Good knowledge in Database Schema design.
- Expertise in deploying Sprint Boot / Micro services.
- Familiarity with AWS as cloud hosting, AWS APIs.
- Experience in writing Unit Test cases.
- Languages / Frameworks:
- Spring Boot
- Hibernate/ JPA
- Experience in Micro services architecture
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence
Keep records of sales.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
CRM, direct-response and/or data-driven marketing with/for B2C, B2B or B2B2C
organizations
- Minimum of 1+ years in a leadership capacity defining strategies and plans that
improve and grow business outcomes
- Minimum of 1+ years of experience consulting, as a marketing strategist or defining
process and organizational design solutions in a business environment
- Minimum of 3+ years + experience working within a digital business or digital
agency
- Minimum of 3 years of professional services in digital business, or digital marketing
to include solutions for Fortune 500 clients,
- Bachelor's degree or equivalent (minimum 3 years) work experience
SET YOURSELF APART: Preferred Skills
Core management consulting skills including:
- Strategic skills: strong critical thinker, ability to architect solutions, and clearly
communicate strategic ideas in a clear, simple manner
- Subject matter knowledge in integrated marketing operations and processes with
expertise in understanding nuances of data-driven multichannel relationship
marketing organizations that cross web, mobile, social, email, and traditional direct
marketing channels and working with leading class digital platforms such as Adobe
- Experience leading and facilitating working sessions with both teams and leaders,
- Experience architecting, implementing and managing organizational change a plus
- Experience designing, developing and implementing marketing and digital
processes and ways of working that bring agility to teams, as well as rolling out new
organizational capabilities / Knowledge of digital marketing best practices and
leading measurements
- Ability to establish and grow long term trusted relationships over time. Being the
trusted ”go to“ person
- Proven experience leading teams to deliver quality results and outputs per agreed
timelines and plans
- Self-starter with strong organizational skills
- Willingness to learn new things, innovate and grow
- Able to collaborate across disciplines, teams and organizational lines
- Understanding of CRM strategic concepts and services
BENEFITS: -
Competitive salary and stock options -
Premium medical benefits
LOCATION: - Remote (India)
EDUCATION AND EXPERIENCE -
Degree in computer science, software engineering, or a related field -
At least 3-5 years of professional work experience as a
DevOps / test automation / deployment engineer -
Experience in agile software development methodologies
JOB RESPONSIBILITIES: -
Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases -
Generate release notes, user guides, technical documentation -
Perform upgrades/ downgrades (patch management) -
Generate and Manage configurations -
Suggest process improvements by interfacing with product owner -
File process/installation/deployment related issues & tracking them -
Verify customer-reported issues and translate them into technical tasks for development
REQUIREMENTS:
Following are must to have requirements, -
Automation frameworks like Selenium etc. -
Scripting languages like Perl, Python etc. -
Linux systems -
Version control system like git -
Issue tracking system like Jira -
Networking protocols -
Cloud infrastructure -
Ability to work individually and as part of a team with a sense of urgency -
Excellent communication skills in written and verbal English -
Great attention to detail
PREFERRED:
Following are good to have requirements, -
Knowledge in any of the programming languages like C, C++ etc.
Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure -
Familiarity with machine learning / artificial intelligence infrastructure -
Experience in data visualization and statistics -
Basic knowledge of hardware infrastructure containing routers, switches and others -
Familiarity with web & data securityDesign and development of scalable software test framework to automate test
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon