Business Development Executive

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

We are seeking a highly motivated Market Research Analyst to join our team. The ideal

candidate will be responsible for collecting, analysing, and interpreting market data to provide

insights and recommendations that will drive strategic decision-making within the company.

Key Responsibilities:

1. Carrier Relationship Management: Build and nurture relationships with SMS carriers,

2. To find local domestic large aggregators

3. To check where the diaspora of those countries travel/work/live outside the country, D2I

traffic of the country

4. Top verticals in the country who push SMS and nature of SMS

5. Understand business objectives and design surveys to discover prospective customers’

preferences

6. Compile and analyse statistical data using modern and traditional methods to collect it

7. Perform valid and reliable market research

8. Interpret data, formulate reports and make recommendations

9. Conduct in-depth market research to identify opportunities and threats in the telecom

industry.

10. Collaborate with cross-functional teams to develop marketing strategies, product

launches, and business plans.

11. Remain fully informed on market trends, other parties research and implement best

practices

Qualifications:

 Excellent negotiation, communication, and interpersonal skills to build and maintain

relationships with carriers.

 Proven experience in market research and data analysis.

 Any Graduate

• Maintain all records like Vouchers, Receipts, Bills, and Payments.
• Bank Reconciliation, Payment Collection.
• Monthly GST Working.
• Reconciliation of Sundry Debtors & Creditors
• Payment follows up by Telephonic & mailing
• Daily Stock maintains.
• Handling petty Cash Records.
• Maintain Sales Purchase Registers & Keep in Software properly
• Banking works like a Cheques issue for clearing Cash Deposit, NEFT, and RTGS
• Handling Day-to-Day Accounting
• Prepare Salary Statement, PF Account, Worker Salary, daily wages for Worker
• Finalization of Accounts, Statement of Accounts, Debtors Controls Accounts, Balance sheet Statement, Consumption Charts, Trial Balance, Fixed Assets.
• Tally Erp, Microsoft NAV ERP

ketteQ is a supply chain planning and automation platform. We are looking for extremely strong and experienced Technical Consultant to help with system design, data engineering and software configuration and testing during the implementation of supply chain planning solutions. This job comes with a very attractive compensation package, and work-from-home benefit. If you are high-energy, motivated, and initiative-taking individual then this could be a fantastic opportunity for you.

Responsible for technical design and implementation of supply chain planning solutions.   

Responsibilities

• Design and document system architecture
• Design data mappings
• Develop integrations
• Test and validate data
• Develop customizations
• Deploy solution
• Support demo development activities

Requirements

• Minimum 5 years experience in technical implementation of Enterprise software preferably Supply Chain Planning software
• Proficiency in ANSI/postgreSQL
• Proficiency in ETL tools such as Pentaho, Talend, Informatica, and Mulesoft
• Experience with Webservices and REST APIs
• Knowledge of AWS
• Salesforce and Tableau experience a plus
• Excellent analytical skills
• Must possess excellent verbal and written communication skills and be able to communicate effectively with international clients
• Must be a self-starter and highly motivated individual who is looking to make a career in supply chain management
• Quick thinker with proven decision-making and organizational skills
• Must be flexible to work non-standard hours to accommodate globally dispersed teams and clients

Education

• Bachelors in Engineering from a top-ranked university with above average grades

Develops a purchasing strategy.

Reviews and processes purchase orders.

Manages other members of the purchasing team.

Maintains records of goods ordered and received.

Negotiates prices and contracts with suppliers.

Builds and maintains relationships with vendors.

Selects prospective vendors and negotiates contracts.

Evaluates vendors based on quality, timeliness, and price.

Schedules deliveries and ensures timely fulfillment of orders.

Researches and evaluates vendors to compare pricing and services.

Coordinates with fellow managers to monitor inventory and determine supply needs.

Ensures quality of procured items and addresses problems when they arise.

Keeps up with trends in procurement.

Travels to vendor locations.

Stays current with purchasing technology trends and oversees purchase and implementation, as necessary.

• Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
• Take the lead of scrum teams as the  Product Owner/Business Analyst
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set the expectation for delivery of new   functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

Job Description

• Architect highly scalable, highly available systems with minimal guidance.
• Developing p2p infrastructure systems to support blockchain interoperability
• Establishing policies and procedures that produce secure, high-quality software
• Write and review technical proposals
• Improve engineering standards, tooling, and processes
• Coding with concurrency, efficiency and scalability as primary motive
• Document systems, build runbooks, and automate those processes
• Being hands on by writing, testing, and deploying high-performance networking code
• Rigor on clean code, unit testing, code coverage and best practices
• Supporting and Leading the team of junior developers

Required qualifications

3+ years of experience in Golang, Strong knowledge of Go programming language, paradigms, constructs, and idioms, willingness to learn on the go, ability to write clean code, a strong sense of responsibility.

Tech Stack

Go, git, linux, bash, ability to work with Docker.

Nice to have

Experience developing in c++, cryptography and system software development experience, understanding of design patterns, understanding of operating systems and networks.

Full Stack Engineer

Front End Technology:

• Minimum 2+ years’ experience in working web development technologies

• Experience writing modular/reusable code and using modern JS frameworks / libraries like

React or other comparable frameworks or toolkits

• Strong expertise with HTML5, CSS, and writing cross-browser compatible code.

. Experience with Responsive Frameworks like Bootstrap / Flex.

• Strong knowledge of Object-Oriented Design concepts.

Back end Technology:

• Have extensive experience in designing a backend stack of the product

• Strong understanding of Data Structures / Algorithms.

• Minimum of 2+ years of experience in Writing Backend Microservices in Node

JS/Python

• Ability to build the product from scratch & drive it to completion

Responsibilities and Duties:

• Design and build a next-generation product that drives the business and meets the functional

needs of our customers and partners.

• Designing overall architecture of the web/ mobile application

• Maintain quality and ensure responsiveness of applications

• Optimize web applications to maximize speed and scale. Support diverse clients from high

powered desktop computers to small footprint mobile devices.

• Write client-side/backend code for web-based applications, create fast, easy-to-use, high

volume production applications, and develop prototypes quickly.

• Build reusable code and libraries for future use

• Develop application code and unit test (Karma, Mocha, Chai).

• Ensuring high performance and security of web apps developed.

Employment Type

Full-time

Job Functions:

• Engineering

• Information Technology

Skills

• Object-Oriented Programming (OOP)

• JavaScript

• Data Structures

• Front-end Development

• Algorithms

• React js
• Express js

• Swagger

• Github

Qualifications

• Experience in building scalable systems.

• Exposure in building and using reusable code and libraries.

• Candidates should proactively keep their knowledge and skills up to date.

• Candidates should be able to work in a fast-paced environment independently and as part of a team.

• Candidates should be able to work in a highly collaborative environment with excellent communication skills.

Other Skills:

• Excellent written and verbal communication skills.

• Ability to work in a dynamic, fast-moving, and growing environment.

• Critical thinker and problem-solving skills. Should be able to strategize immediately.

• Strong knowledge of web application architectures, trends, and emerging technologies.

Essential Duties & Responsibilities

● Design, build and maintain efficient, reusable, and reliable Ruby code
● Contribute to building an agile environment
● Test your code
● Engaged in all aspects of product development and will be working closely with product management, operations, client-engineering and customer success teams
● Working with an exceptional team to help scale a fast-paced business.
● Ability to work independently on challenging compound problems as well as collaborating with other team members to solve major goals
● Present complex ideas and approaches in simple communicable terms across engineering and management levels
● Identify bottlenecks and bugs, and devise solutions to these problems


Required Qualifications 

● Ruby on Rails (6+ years)
● PostgreSQL or MySQL
● JavaScript and AngularJS (or other client-side frameworks like Ember, Backbone, etc)
● Test-driven development with RSpec, Capybara, Jasmine
● Git, Continuous Integration, AWS, etc
● Bonus points for SaaS experience