BPO Sales Team Leader

Company Overview 

Universal Transit is a leading auto transport company providing AI-powered car shipping solutions across the United States. Our services span nationwide car shipping with advanced technology, ensuring optimized, efficient, and cost-effective transport. Universal Transit prioritizes customer satisfaction and innovative service and is committed to transforming the auto transport industry through technology-driven solutions. 

Position Summary 

We are seeking a dynamic Sales Representative with proven sales experience in the U.S. market. While industry knowledge in auto transport is a plus, it is not required. We’re looking for someone with a strong sales background in any service-oriented industry who excels in client engagement and lead conversion. Proficiency in English at the C2 level, with a clear accent close to American, is essential as this role involves building rapport with a diverse U.S.-based client base. In this role, you’ll prospect for new business opportunities while managing and growing relationships with established clients. You’ll connect with key players in the automotive industry, including dealerships, rental car companies, and automotive auctions, to present our tailored solutions. 

Job Title: Sales Representative 

Location: Remote India (Initially for 3-6 months, then onsite in Bengaluru). 

Job Type: Full-time 

Compensation: Starting salary of $800 per month, plus a 10% commission on sales. With experience, there is the potential to earn up to $3,000 per month. 

Key Responsibilities 

• Actively seek out new business opportunities by making 100 + outbound calls daily, networking, and conducting online research to maintain a strong pipeline of potential clients. 
• Build lasting relationships with clients by understanding their needs and providing tailored transport solutions that fit their unique requirements. 
• Regularly engage with key clients, including automotive dealerships, dealership groups, wholesalers, auction houses, and insurance companies, to promote Universal Transit’s services. 
• Utilize CRM software to document client interactions, monitor sales activities, and keep customer information up to date. 
• Collaborate with the sales team to achieve sales targets and expand market reach through effective sales strategies. 
• Stay informed about industry trends, competitor offerings, and client needs to uncover potential sales opportunities and adapt approaches as needed. 
• Work closely with logistics and marketing teams to ensure smooth client onboarding, satisfaction, and retention. 
• Develop a comprehensive understanding of Universal Transit's services, technology, and industry practices to inform and advise clients effectively. 

Qualifications and Skills 

• Minimum of 2 years of experience in a sales role within the U.S. market, preferably in a service-based industry. 
• Fluent English speaker with C2-level proficiency and a clear, near-American accent. 
• Proven ability to generate leads, close deals, and establish strong client relationships. 
• Excellent verbal and written communication skills focused on clarity and building client rapport. 
• Strong organizational and multitasking abilities, capable of managing multiple leads and client requests simultaneously. 
• Self-motivated with a proactive approach to achieving sales goals. 
• Dedicated to understanding customer needs and providing outstanding service. 
• Sales-driven and persistent in pursuing new business opportunities. 
• Skilled at building and maintaining professional relationships. 
• Analytical and able to assess client needs and recommend suitable solutions. 
• Adaptable and flexible in approach to meet diverse client needs and shifting market demands. 

LogiNext is looking for a technically savvy and experienced Engineering Leader to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.

You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.

Responsibilities

• Lead and direct UI/UX team, define software architecture, collaborate with other teams to explore existing systems, determine areas of complexity and potential risks to successful implementation of advanced visualization products
• Define software architecture, collaborate with other teams to explore existing systems, determine areas of complexity and potential risks to successful implementation of advanced visualization products
• Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components
• Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces
• Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies
• Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices
• Understand and coach/teach others, show a high level of ethics and team-work

 Requirements

• Bachelor/Master’s degree in Computer Science, Information Technology or a related field
• 10+ years of experience in developing responsive, elegant, efficient and cross-browser front-end applications
• Hands on experience on various MVC frameworks, UI libraries and tools such as Angular, ReactJS, HTML5, CSS3, D3.js
• Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps
• Familiar with UX processes and design
• Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership
• Excellent written and oral communication skills, judgment and decision making skills

Skill requirement: 4+yrs exp in outbound sales and lead generation in a similar industry.  Excellent communication skills are a must. IT background preferred.

JD

1. Generate quality Leads from Online Sources starting by Searching the database ( Linkedin, Twitter, Facebook etc) or target audience (B2B) from the internet or other sources till generating suspects and prospects for the Sales Closure team
2. Locate the right person in the organization and Make the first pitch
3. Send solutions and Services marketing collateral/ material over email
4. Follow up, pitch, and convince the customer to try us/take a demo or free trial of services wherever we offer. 
5. Schedule an online meeting or discussion or chat with interested suspects through skype/phone for the sales closure team 
6. Use our sales CRM tool, and update it at every step of the process.
7. Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
8. Validate Leads by following our Sales qualification process
9. Responsible for Data Mining and Market Research through the internet, Building databases, Proficient in secondary research.

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.

• Work with developers to build out CI/CD pipelines, enable self-service build tools and reusable deployment jobs. Find, explore, and advocate for new technologies for enterprise use.
• Automate the provisioning of environments
• Promote new DevOps tools to simplify the build process and entire Continuous Delivery.
• Manage a Continuous Integration and Deployment environment.
• Coordinate and scale the evolving build and cloud deployment systems across all product development teams.
• Work independently, with, and across teams. Establishing smooth running. environments are paramount to your success, and happiness
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the[1]box thinking, teamwork, self-organization, and diversity.

Technical Skills

• Experience with AWS multi-region/multi-AZ deployed systems, auto-scaling of EC2 instances, CloudFormation, ELBs, VPCs, CloudWatch, SNS, SQS, S3, Route53, RDS, IAM roles, security groups, cloud watch
• Experience in Data Visualization and Monitoring tools such as Grafana and Kibana
• Experienced in Build and CI/CD/CT technologies like GitHub, Chef, Artifactory, Hudson/Jenkins
• Experience with log collection, filter creation, and analysis, builds, and performance monitoring/tuning of infrastructure.
• Automate the provisioning of environments pulling strings with Puppet, cooking up some recipes with Chef, or through Ansible, and the deployment of those environments using containers, like Docker or Rocket: (have at least some configuration management tool through some version control).

Qualifications:

• B.E/ B.Tech/ M.C.A in Computer Science, Electronics and Communication Engineering, Electronics and Electrical Engineering.
• Minimum 60% in Graduation and Post-Graduation.
• Good verbal and written communication skills

• Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON). 
• Experience with API Background like Linux, Windows, Jason 
• Good knowledge of Oracle PLSQL and Shell scripting. 
• Excellent verbal and written communication skills. 
• Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5). 
• Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. 
• Installation / configuration / maintenance of Apache webserver and Dispatcher module configs. 
• Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. 
• Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. 
• Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments