BPO Sales Team Leader

Job Description: Prompt Engineer Intern

Opening : 02

Company: Timble AI

Location: Delhi (On-site)

Duration: 4 - 6 Months (With PPO potential based on performance)

Department: AI & Product Development

About Timble AI

Timble AI is a fast-growing technology organization pioneering AI-driven financial intelligence, identity verification, and Voice AI solutions. Built on our core philosophy of "Efficiency by Design," we develop enterprise-grade APIs that automate complex business processes. We thrive on a high-energy culture where innovation meets execution.

Role Objective

We are seeking a tech-savvy Prompt Engineer Intern to collaborate with our engineering team. You will be responsible for designing, refining, and optimizing prompts for Large Language Models (LLMs) to improve the accuracy, speed, and reliability of our AI products.

Key Responsibilities

• Prompt Design & Optimization: Craft, test, and fine-tune complex prompts to ensure our AI models deliver precise, context-aware responses.
• UI Integration: Work closely with front-end components using HTML to ensure the AI's output renders beautifully and functions correctly within our user interfaces.
• Model Evaluation: Conduct iterative testing to identify edge cases, reduce AI hallucination, and maintain output consistency.
• Cross-Functional Collaboration: Partner with the data science and core engineering teams to align prompt behavior with backend technical capabilities.
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Requirements & Technical Skills

• Education: B.Tech in Computer Science (CS) or a related technical field.
• Web Basics: Strong fundamental knowledge of HTML (and basic CSS/JavaScript) to structure and present data seamlessly.
• AI Familiarity: A solid understanding of how LLMs (like GPT, Claude, or open-source models) interpret natural language instructions.
• Analytical Mindset: Excellent problem-solving skills to debug why a model failed a specific query and find a logical fix.
• Work Ethic: A strong "hustle" mindset, ready to adapt to a fast-paced environment and maintain high professional standards.

What’s in it for you?

• Direct mentorship from core AI/ML engineers.
• Hands-on experience working on live production models used by enterprise clients.
• A vibrant office environment where creative ideas are put into production quickly.
• Certificate of Internship and a strong consideration for a Full-Time Offer (PPO).

Salary Range : Rs. 7000 - Rs. 14000 , based on skills, experience, and interview performance

Educational Requirement : 12th Pass

Work Arrangement : Work From Office

Gender Preference: Both male and female can apply

Skills Requirement: No predefined skills necessary

Experience Requirement: Fresher

Location: Janak Puri New Delhi 110058

Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday

What you'll do:

·         Perform complex application programming activities with an emphasis on mobile development:  Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more

·         Assist in the definition of system architecture and detailed solution design that are scalable and extensible

·         Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

·         Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework

·         Become a subject matter expert for our mobile applications

·         Deliver amazing solutions to production that knock everyone’s socks off

·         Mentor junior developers on the team

What we’re looking for:

·         Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

·         A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

·         A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

·         Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

·         Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

·         Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University

·         At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript

·         At least 2 years of experience building iOS-based applications utilizing hybrid technologies

·         At least 2 years of experience with AWS and/or Openshift

·         Experience integrating with native device API’s (iOS)

·         Experience with front-end and/or mobile-specific testing frameworks

·         Strong experience in object-oriented design and development

·         Knowledge of building and consuming RESTful APIs

·         Excellent sense of web design, passionate about creating and refining great mobile user experiences.

·         Ability to manage multiple tasks and consistently meet established timelines   

·         Strong collaboration skills

·         Excellent written and verbal communications skills

Preferred Qualifications:

·         Proficient with Apache Cordova framework

·         Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

·         Understanding of Apple certificate and profile management

·         Experience developing and deploying applications within Kubernetes based containers

·         Experience in Agile and SCRUM development techniques

We’re looking for an experienced Inside Sales Specisalist to fuel growth at Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

🙋‍ The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill.
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are very punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

💻 Responsibilities:

• “Get the sale” using various customer sales methods (cold calling, presentations etc)
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

✅ Must Haves:

• 1 years+ of sales experience/strong drive to make a career in inside sales
• Proven inside sales experience
• Track record of over-achieving quota
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Hubspot or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Self-motivated and driven
• Able to work independently
• You are open to learning new stuff and avoid internal politics.(super important).
• You are humble, kind, and are open to feedback.(super duper important).

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

🤙 What's the interview process like? 

Yes, we do have a process, and it’s simple.

Step 1: You apply for the job.
Step 2: Quick intro call with one of the founders.
Step 3: A round where we evaluate your assignment along with you.
Step 4: One round of interviews to gauge if you are a good culture fit. Step
5: Job Offer (contingent on the above steps).
Step 6: Welcome to the Quoality! 🙂

So, think we’re a good fit? Then let’s roll.🤘

Urgently Hiring for Project Manager


Position: Project Manager  

Skill Sets and capabilities:

Should have worked as project manager or project lead at least for 2 yrs.

Total 6yrs+IT experience

Good knowledge of insurance

Excellent knowledge of SDLC

Decent communication skill

Good on project planning, effort estimation and costing

Good in people management (should have handled min 5 people team)

Good in client expectation management

Good in technical and functional troubleshooting

Should have worked on Java, J2EE, MVC, Oracle/MS SQL

Interested candidates who can join on an immediate basis please share their Resume ASAP

• Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
• Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
• Participate in solution development and publications for the company knowledge base resources 
• Report common user issues, suggest product improvements and convey important product feedback 
• Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
• Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

Our Ideal Candidate:

• Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
• Preferably someone from Engineering / MCA background
• Possesses thorough knowledge of Javascript, CSS & HTML 
• Gets a thrill in solving everyday problems. 
• That zeal to not let go of a customer without a solution. 
• Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
• Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis 

Experience: 5 - 6 years

• Strong knowledge of OOP, C#, LINQ, SQL Server.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Demonstrable knowledge of any one of the JavaScript frameworks - Angular JS or ReactJS.
• Must be strong in .net MVC.
• Minimum 1 yr experience in .Net Core, Web API.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Ready to work in a challenging environment.
• Professional approach toward work.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus

• Strong experience in Flutter development for Android & iOS app
• Expertise in 3rd Party API implementation
• Experience in using GMAPS, FIREBASE other 3rd Party plugins