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ICICI Lombard General Insurance Company Limited
ICICI Lombard General Insurance Company Limited cover picture
ICICI Lombard General Insurance Company Limited logo

ICICI Lombard General Insurance Company Limited

www.icicilombard.com
Founded :
2001
Type :
Services
Size
Stage

About

At ICICI Lombard, customer centricity is the cornerstone of our culture. Stretching ourselves and going beyond the ordinary, for the satisfaction and smiles of our customers, is deeply embedded in our DNA. Whether our customers face an untoward incident due to the unpredictability of nature, suffer losses due to accidents or face medical challenges, we remain committed to be at their side and serve them in their hard times. The 2015 Chennai floods affected the lives of hundreds of people and caused widespread damage. In the face of such unexpected events, our team continues to work towards our goals without losing focus. Reaching out and reassuring customers by going the extra mile, reinstating normalcy as fast as possible, we remained steadfast in reducing emotional trauma and the impact of loss. Fast, fair and friendly as always, we put our customers’ needs above all. Our value proposition is driven by a promise to be the best partner for our customers. Simply put, it means providing unmatched services. This deep and unceasing commitment to our customers guides us to do things right, every time. It inspires us to evolve our services every day, from small modifications to major changes. For us, customer satisfaction is a promise to be lived every day, because our customers’ peace of mind is our greatest reward.
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Jobs at ICICI Lombard General Insurance Company Limited

ICICI Lombard General Insurance Company Limited
at ICICI Lombard General Insurance Company Limited
Agency job
via Talentfoxhr by ANMOL SINGH
Navi Mumbai
0.6 - 3 yrs
₹1.7L - ₹3.6L / yr
Customer Relationship Management (CRM)
Telesales

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time


About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.


Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.


Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.


Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.


Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.


Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

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ICICI Lombard General Insurance Company Limited
at ICICI Lombard General Insurance Company Limited
Agency job
via Talentfoxhr by ANMOL SINGH
Navi Mumbai
0 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Relationship Management (CRM)
Sales

Job Title: Customer Relationship Executive

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: 0–2 Years

Job Type: Full-Time


About ICICI Lombard:

ICICI Lombard is one of India’s leading private sector general insurance companies, committed to providing innovative and customer-first insurance solutions. With a strong foundation and nationwide presence, we focus on delivering high-quality service with integrity and care.


Role Overview:

We are looking for a dynamic and customer-focused Customer Relationship Executive to join our team in Navi Mumbai. In this role, you’ll be responsible for strengthening existing customer relationships, guiding them through insurance processes, addressing queries, and ensuring overall customer satisfaction.


Key Responsibilities:

Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.

Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.

Guide customers through insurance products, processes, and renewals.

Record all customer interactions in CRM tools and ensure data accuracy.

Coordinate with internal teams (Claims, Sales, Service) to handle escalated issues.

Educate customers about policy benefits, changes, and coverage options.

Meet customer satisfaction goals and service-level targets.


Required Skills and Qualifications:

-0–2 years of experience in customer service, tele calling, or relationship management (Insurance/BFSI preferred).

-Excellent verbal and written communication skills.

-Ability to build rapport and trust with customers.

-Customer-first mentality with strong problem-solving skills.

-Comfortable with CRM systems and MS Office tools.


Preferred Skills:

-Knowledge of general insurance products.

-Fluency in English, Hindi, and/or regional languages.

-Previous experience working in a call centre, front office, or customer-facing role.


Why Work with ICICI Lombard?

Competitive compensation with performance-based incentives.

Training programs and personal skill development.

Friendly workplace with growth opportunities.

Exposure to a wide range of insurance products and customer scenarios.

Strong organizational brand and career advancement potential.


Work Location: 

12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705


Shift Timing: 7:00 Am- 8 :30 Pm (Rotational)


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ICICI Lombard General Insurance Company Limited
at ICICI Lombard General Insurance Company Limited
Agency job
via Talentfoxhr by ANMOL SINGH
Navi Mumbai
0 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Retention
Customer Relationship Management (CRM)
KPI

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 



About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.




Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.




Key Responsibilities:


- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.



Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.




Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.


Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm


"FRESHER AND EXPERIENCED SALARY DIFFERS"

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