Regional Sales Manager – Government & Public Sector

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

• Design and implement overall recruiting strategy

• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ https://resources.workable.com/tutorial/recruiting-skills-training">relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”

Exp - 4-6 years

Immediate joiners preferred

Location - Bangalore

Java + Spring boot 

Microservice 

MYSQL 

Design principal 

-Clear Communication: Practice clear and concise communication to effectively convey technical concepts.

- In-Depth Knowledge: Be prepared to provide detailed insights into experiences with specific technologies and tools, showcasing expertise.

- Specific Examples: Share real-world examples or projects where they have applied the mentioned technologies to demonstrate practical knowledge.

- Problem-Solving Skills: Be ready to discuss how they have solved real-world technical challenges in previous roles.

- Continuous Learning: Emphasize a commitment to continuous learning and staying updated with industry trends, especially in rapidly evolving fields like cloud technologies.

Role: Full Stack Web Developer (full time, remote)

Job description:
Ycenter is looking for a Full Stack Developer to join its Digital Innovations and product development team. This is a fully remote, full time position. You will be employed under the Ycenter India office.

We’re looking for a dynamic coder and problem-solver to work with our Digital Innovations team and help build web products that solve complex global problems for our clients. Preferably a Full Stack Developer / Software Engineer with 2-4 years of experience in building & maintaining web applications, not afraid of taking on new challenges in a fast paced startup environment, able to take leadership decisions independently (read: without a boss) and an obsession for effective & timely communication.

Why you should work with us:

1. If you’ve ever felt that technology should be used for social good, or wanted to create measurable impact through your work, this is the opportunity
2. Be a part of a global team of engineers, entrepreneurs, researchers, designers, and a bot to tackle complex business & social problems for our clients. Past clients include Abbott Global Healthcare, US Department of Commerce, GODAN (Global Open Data For Agriculture & Nutrition), Microsoft and United Nations.
3. Work directly with Ycenter’s leadership team and grab optional opportunities to learn Design Thinking, Leadership and Entrepreneurship (read: what makes a startup successful. We will tell you from experience)
4. Work on end-to-end projects that add real value to your portfolio.
5. We care about you as a person and the work you do, more than spreadsheets and corporate KPIs. In fact if you love spreadsheets, this role is not for you.
6. We are obsessed about pop culture, good movies, TV shows, books and music. We will probably judge you by your Netflix Watch History more than your CV.

Responsibilities:

1. Build end-to-end web applications and test for performance based on predefined scope.
2. Work with Ycenter's leadership team to integrate business requirements with technical architecture and understand the product development roadmap.
3. Analyze & optimize user metrics, system performance and database security.
4. Work with Ycenter’s leadership team to conduct user research and design UX/UI.
5. Optimize search engine performance.
6. Maintain third-party API integrations & help automate client business processes. 

Skills & technologies: 

• Should be proficient in at least one object oriented programming language: C++ / Java / Python / JavaScript
• Skilled at and experienced in web application development with the following full-stack competency:

1. Preferred stack: MERN (MongoDB, ExpressJS, React, NodeJS)
   Alternate stack: LAMP with Laravel framework
2. Should be familiar with building Progressive Web Applications using custom service workers for offline functionality
3. Experience with offline storage, threading, and performance tuning 
4. Proficient in frontend development using HTML5, CSS3, JavaScript, JQuery, JSON
5. Knowledge of Javascript-based data visualization & graph libraries
6. Knowledge of and experience in server-side scripting and process automation
7. Knowledge of and experience in MySQL database operations & optimization.
8. Knowledge of and experience in building & handling REST APIs
9. Knowledge of and experience in server environment setup & application deployment in either AWS or Microsoft Azure
10. Knowledge of building Python-based applications is a bonus but not a requirement

• Should have experience with UI/UX design
• Should be familiar with the Git version control system.
• Should be experienced in application testing (manual) and CI/CD workflow
• Should be comfortable working with DevOps processes using Agile methodology

We are an early stage start-up, building new fintech products for small businesses. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the vision to empower small business owners with technology and dramatically improve their access to financial services. To start with, we are building a simple, yet powerful solution to address a deep pain point for these owners: cash flow management. Over time, we will also add digital banking and 1-click financing to our suite of offerings.

We have developed an MVP which is being tested in the market. We have closed our seed funding from marquee global investors and are now actively building a world class tech team. We are a young, passionate team with a strong grip on this space and are looking to on-board enthusiastic, entrepreneurial individuals to partner with us in this exciting journey. We offer a high degree of autonomy, a collaborative fast-paced work environment and most importantly, a chance to create unparalleled impact using technology.

Reach out if you want to get in on the ground floor of something which can turbocharge SME banking in India!

Technology stack at Velocity comprises a wide variety of cutting edge technologies like, NodeJS, Ruby on Rails, Reactive Programming,, Kubernetes, AWS, NodeJS, Python, ReactJS, Redux (Saga) Redis, Lambda etc. 

Key Responsibilities

• Responsible for building data and analytical engineering pipelines with standard ELT patterns, implementing data compaction pipelines, data modelling and overseeing overall data quality

• Work with the Office of the CTO as an active member of our architecture guild

• Writing pipelines to consume the data from multiple sources

• Writing a data transformation layer using DBT to transform millions of data into data warehouses.

• Implement Data warehouse entities with common re-usable data model designs with automation and data quality capabilities

• Identify downstream implications of data loads/migration (e.g., data quality, regulatory)

What To Bring

• 5+ years of software development experience, a startup experience is a plus.

• Past experience of working with Airflow and DBT is preferred

• 5+ years of experience working in any backend programming language. 

• Strong first-hand experience with data pipelines and relational databases such as Oracle, Postgres, SQL Server or MySQL

• Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development)

• Experienced with the formulation of ideas; building proof-of-concept (POC) and converting them to production-ready projects

• Experience building and deploying applications on on-premise and AWS or Google Cloud cloud-based infrastructure

• Basic understanding of Kubernetes & docker is a must.

• Experience in data processing (ETL, ELT) and/or cloud-based platforms

• Working proficiency and communication skills in verbal and written English.

About Graphene  

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best  

Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are developing an AI plaform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.  

Graphene was founded by Corporate leaders from Microsoft and P&G, and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.  

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.  

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.   

Job title: - Data Analyst 

Job Description  

Data Analyst responsible for storage, data enrichment, data transformation, data gathering based on data requests, testing and maintaining data pipelines. 

Responsibilities and Duties  

• Managing end to end data pipeline from data source to visualization layer 
• Ensure data integrity; Ability to pre-empt data errors 
• Organized managing and storage of data 
• Provide quality assurance of data, working with quality assurance analysts if necessary. 
• Commissioning and decommissioning of data sets. 

• Processing confidential data and information according to guidelines. 
• Helping develop reports and analysis. 
• Troubleshooting the reporting database environment and reports. 
• Managing and designing the reporting environment, including data sources, security, and metadata. 
• Supporting the data warehouse in identifying and revising reporting requirements. 

• Supporting initiatives for data integrity and normalization. 
• Evaluating changes and updates to source production systems. 
• Training end-users on new reports and dashboards. 
• Initiate data gathering based on data requirements 
• Analyse the raw data to check if the requirement is satisfied 

Qualifications and Skills   

• Technologies required: Python, SQL/ No-SQL database(CosmosDB)     
• Experience required 2 – 5 Years. Experience in Data Analysis using Python 

•  Understanding of software development life cycle   

• Plan, coordinate, develop, test and support data pipelines, document, support for reporting dashboards (PowerBI) 
• Automation steps needed to transform and enrich data.   
• Communicate issues, risks, and concerns proactively to management. Document the process thoroughly to allow peers to assist with support as needed.   
• Excellent verbal and written communication skills   

Business Development Manager

Job Description

You will be involved in the production, maintainence and market entry development of wood, bayleaf and other farm based products. 

Your day to day operations will involve everything from ensuring work at all farms to planning new products based on market demand. 

Must haves:

- knowledge about farming or platation of trees, spices, etc
- ability to ride a 2 wheeler
- familiar with wood processing

 

Role 

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.

You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.

Responsibilities

• Deployment, automation, management, and maintenance of production systems.
• Ensuring availability, performance, security, and scalability of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
• Be accountable for proper backup and disaster recovery procedures.
• Drive operational cost reductions through service optimizations and demand based auto scaling.
• Have on call responsibilities.
• Perform root cause analysis for production errors
• Uses open source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• Prior experience as a software developer in a couple of high level programming languages.

• Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

• Extensive experience with web servers such as Nginx/Apache

• Strong Linux system administration background.
• Ability to present and communicate the architecture in a visual form.
• Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
• Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
• A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
• Expertise with Git
• Experience implementing CI/CD (e.g. Jenkins, TravisCI)
• Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
• Stellar troubleshooting skills with the ability to spot issues before they become problems.
• Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
• Time and project management skills, with the capability to prioritize and multitask as needed.

• In charge of interfacing with clients to understand key requirements, business background and design objectives.
• Finding out about the project requirements estimating the time the project will require, and providing a cost
• Preparing website information architects wireframes.
• Worked on Shopify & ecommerce platforms
• Provided a proper web platform by coordinating in
• Website building with a creative approach & activating social networking platform for the clients.
• Assisting in selecting the right technology framework for developing the solution, discussing
• proposals with clients and ideating to develop user interface design, website maps and navigation features.
• Interact and coordinate with designers and coders to effectively execute the idea.
• Test the website and identify any technical problems
• A solid understanding of web application development processes, from the layout/user interface
• Should have an understanding of Google Analytics and how it works
• Should be a team player and lead the team and delegate work
• Should have a good eye for UI and UX and design
• Well Spoken and good with communication