Inflow Technologies

Job Description: Pre-Sales Technical Consultant - Delhi TBU Pre-Sales

Location: Delhi ( Only Local Candidates to Apply)

Department: Presales (TBU)

Reports to: Technical Manager Presales

Job Type: Full-time

Experience Level: 1-3 years

About the Role

We are seeking a highly skilled and motivated Presales Technical Consultant with a strong background in Electronic Surveillance technologies, including CCTV, Access Control, Video Management Systems (VMS), ANPR, and other security solutions. You will play a key role inbridging the gap between customer needs and technical solutions by delivering customized proposals, technical demonstrations, and solution designs in collaboration with sales and engineering teams.

Key Responsibilities

• Solution Design and Customization:

o Technical presales professionals work with clients to understand their technical requirements and design solutions that fit their specific business needs. This may involve configuring and customizing products, integrating different technologies, and ensuring that the solution aligns with the client's infrastructure.

o They analyze client challenges and propose relevant products or services, often creating detailed technical presentations, demos, and proof of concepts (PoCs) that showcase how the solution will work in the client’s environment.

• Product Demonstrations:

o One of the core responsibilities is delivering live or recorded product

demonstrations. These demos illustrate the solution's features and capabilities, address technical queries, and demonstrate how the product can solve the client’s business challenges.

o Technical presales engineers often use real-world examples, simulations, or customized demos to ensure the potential customer can see how the solution will operate in their specific use case.

• Technical Consultation and Advisory:

o They act as technical advisors to customers throughout the sales process, answering in-depth technical questions, resolving concerns, and providing insights on how a product can integrate with the customer’s current systems.

o In complex environments, they may offer consulting services, such as

architectural design, capacity planning, and scalability assessments to

ensure the proposed solution is viable and effective for the client’s needs.

• Proof of Concept (PoC) Development:

o Technical presales often spearhead the creation of PoCs, which allow potential customers to test the solution in their own environment. This hands-on approach provides a direct opportunity for clients to verify the solution's functionality and ensure it meets their technical and business needs before making a purchasing decision.

o PoCs help mitigate risk and showcase the specific advantages of the product or solution being proposed.

• RFP/RFI Response:

o Technical presales engineers are often responsible for responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) issued by clients. These documents typically outline the client’s technical and business requirements, and it is the presales engineer’s role to provide detailed technical responses, demonstrating how the proposed solution meets or exceeds these requirements.

o They collaborate with the sales and product teams to ensure responses are both technically accurate and commercially viable.

• Technical Documentation:

o Creating and maintaining technical documentation is a key part of the presales role. This can include solution architecture diagrams, technical

specifications, and proposal documents. These materials help provide clarity and detail about the proposed solution and how it will be implemented.

Required Skills & Qualifications

• Bachelor's degree in Electronics, IT, Telecommunications, or a related technical discipline.

• 1-3 years of experience in a presales or technical consulting role or a technical implementation specialist within the electronics industry surveillance or security industry.

• Solid understanding of:

o CCTV (Analog, IP-based systems)

o Access Control Systems

o Video Analytics / AI-based Surveillance

o VMS (e.g., Milestone, Genetec, Axis, etc.)

o Intrusion Detection & Perimeter Security

• Proficiency in Visio, and MS Office suite.

• Strong presentation and communication skills.

• Ability to translate technical features into customer benefits.

• Experience with tenders and solution costing.

What We Offer

• Competitive salary and performance incentives

• Opportunity to work with cutting-edge surveillance technologies

• Professional development and certification support

• Collaborative, tech-driven work environment

Job Title: L2 Post-Sales Engineer – Cisco SSE (Secure Service Edge)

Department: Cybersecurity / Network Security

Location: Bangalore 

Job Type: Full time

Gross Salary: 10 - 12 LPA

Experience: 3–5 Years

Key Responsibilities:

• Lead partial or full deployment of Cisco SSE components under guidance from senior engineers.
• Configure and optimize Cisco (ZTNA, SASE, SWG, CASB).
• Assist in integrating Cisco SD-WAN (Viptela/Meraki) into SSE frameworks.
• Perform Level 2 troubleshooting, including analysing logs, policy behaviour, and network flow.
• Engage directly with client IT teams to provide remote support, training, and resolution planning.
• Contribute to maintaining solution documentation, run books, and knowledge base.
• Participate in upgrade/migration projects and post-deployment optimization efforts.

Technical Skills Required:

• Good understanding of Cisco SD-WAN (routing, security policies, cloud integration).
• Familiarity with SASE architecture, ZTNA, SWG, CASB, and cloud security posture.
• Ability to perform log analysis, packet capture interpretation, and root cause diagnosis.
• Comfort with CLI and web-based interfaces of security/networking tools.
• Basic scripting/automation (Python, Shell) experience is a plus.

Certifications (Preferred but Not Mandatory):

• Cisco Certified Specialist – Security Core / CCNP Security
• Cisco Umbrella and Duo product training/certification
• Other SASE/SSE vendor exposure (Zscaler, Prisma, Netskope) is a plus

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

Solution Architect (Presales for Services)

Company Name: Inflow Technologies

Company Website: https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work From Office 

Days of Working: 5 Days a week

Responsibilities

Position Overview:

We are looking for a dynamic and technically proficient Presales Solution Architect to join

our Services Business Unit (BU). This role demands strong expertise in Security,

Networking and Mobility domains and will be pivotal in stitching together complex IT services deals, collaborating with sales teams, engaging with partners and customers, designing end-to-end solutions, preparing Statements of Work (SOW), and creating detailed effort

estimations.

Key Responsibilities:

Presales &Solution Design

• Act as a technical expert in Security, Networking, and Mobility for IT services solutions.
• Engage with customers and channel partners to understand business challenges and technical requirements.
• Design customized service solutions aligned with customer needs.
• Collaborate with OEMs, service delivery, and project teams for developing solution proposals.

SOW & Effort Estimation

• Prepare detailed Statement of Work (SOW) documents clearly outlining deliverables, timelines, and responsibilities.
• Conduct effort estimations based on complexity, scope, and resource requirements.
• Define delivery models (onsite/offshore/hybrid) and SLAs as per project scope.

Bid Management & Deal Structuring

• Own and manage the technical response for RFPs, RFIs, and RFQs.
• Collaborate with internal stakeholders (sales, delivery, legal, and finance) for deal structuring and pricing.
• Build compelling proposals that articulate business value and technical benefits.

Stakeholder Collaboration

• Work closely with the Sales team to position services effectively and drive revenue.
• Interface with customers to provide clarity on solutions, approach, and service capabilities.
• Maintain strong relationships with OEM partners to stay updated on technology trends and solution offerings.

Knowledge Management & Enablement

• Continuously enhance domain knowledge on latest Security, Networking, and Mobility trends and services.
• Contribute to the development of reusable solution templates, case studies, and delivery frameworks.

Experience: 8+ Yrs or relevant Experience in Solution Designing of Networking and Cybersecurity Products

Skills Needed

Required Skills & Experience:

• 8+ years of experience in Presales/Solution Architect roles within IT Services.

Strong hands-on knowledge in:

• Cybersecurity technologies: Firewalls, SIEM, Endpoint Security, Identity & Access Management.
• Networking: SD-WAN, LAN/WAN, Switching/Routing, Wireless.
• Enterprise Mobility: MDM, BYOD strategies, secure access management.
• Demonstrated experience in writing SOWs, designing solutions, and creating effort estimates.
• Deep understanding of ITIL processes and service delivery life cycle.
• Proven experience handling complex, multi-technology deals.
• Excellent presentation, communication, and stakeholder management skills.

Interview process

2 Rounds Virtual and 1 Face-to-Face

Any other additional information

• Preferred Certifications (Nice to Have):
• CCNP / CCIE / CISSP / CISM / CEH / CompTIA Security+
• TOGAF / ITIL Foundation / PMP
• OEM-specific certifications (Cisco, Fortinet, Palo Alto, etc.)
• Commitment Clause of 3 years
• Key Attributes:
• Strategic mindset with attention to detail.
• Ability to work under tight deadlines and manage multiple proposals simultaneously.
• Team player with high ownership and accountability.