In the words of the renowned computer scientist Jerry Weinberg, “A system is never finished being developed until it ceases to be used.” At Yapsody, we are NEVER in maintenance mode. By constantly developing new features and new integrating apps, our product is as new today as it was when we launched several years ago; and there is no finish-line in site. Yapsody India is seeking a well-rounded, Quality Assurance Lead who lives by the maxim that great software is never finished being developed and has the creativity, vision, and passion for driving our strong growth trajectory. This is not a boring job by any stretch of the imagination. As a Yapsody team member, the moment you enter our eccentric “YapStudio” and experience our creative haven of team excellence, the rush of inspiration will make you love what you do even more than you already do; and the generous revenue share bonuses in which every team member shares will drive you to proudly take ownership of your critical role. Job Description • Develop, optimize and oversee Yapsody’s standards and processes for testing software, scoping requirements, maintaining technical documentation, optimizing UI / UX, and triaging and resolving defects • Provide guidance and instruction to software development team with respect to operational efficiencies and system performance to ensure product scalability, on-time delivery and maximum efficiency • Hire, train, and manage QA resources • Make software magic happen by providing beautiful test cases and share your vast knowledge and greatness with other “Yapsodians” • What more can we really say? At Yapsody, we don’t hire people to tell them what to do. We hire them for their expertise and creativity so that they can tell us what to do. Skills & Experience Requirements • At least 6 years of relevant work experience • Sufficient understanding of automated testing and load testing concepts to be able to integrate into Yapsody’s testing processes • Proven ability to work with minimal supervision by relying on experience and judgment to plan and achieve goals • Basic knowledge of software architectures and best practices • Demonstrated ability to mentor and manage others • Strong English verbal and written communication • Ability to run custom MySql queries is a plus
Introduction The Automation Manager is responsible for managing the team that provides the Blue Prism automation service. They operate as a conduit between Business and IT leaders to co-ordinate and control the pipeline of new process automations and the ongoing evolution of existing automated processes. Job Specification • Engage with Business Leaders to identify, prioritise and deliver automation of business processes • Liaise with IT leaders to ensure that the serviced, supported and secure technical environment scales in line with Business Demand. • Aid in ramping up the Blue Prism team by working with the Webonise - Auro recruitment team and interview panel • Identify training needs; develop, execute and monitor the training for team members • Own the Framework that underpins the rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and improve the business benefit. • Own the quality delivery of Blue Prism solutions in accordance with the agreed Blue Prism Delivery Methodology to achieve a consistent high standard of solution to Business Requirements • Where appropriate, delegate responsibility for delivery of individual processes to assigned Delivery Lead • Manage the automated processes on a daily basis to ensure they are scheduled in line with Business Requirements and that exceptions, referrals and system outages are handled appropriately • Understand system and business change cycles to ensure automated processes are proactively amended to reflect changes • Distribute appropriate Management Information to the Business Customers in order that the business benefit and usage can be proactively tracked, monitored and refined. • Provide escalation point for the effective removal of blockers and escalation at all levels • Identify and manage risks and dependencies and effectively manage these across internal departments and Blue Prism as necessary
Scapic is looking for a Product Manager to join our exciting, rapidly growing startup. This role has the potential to evolve with the company as we grow. You will be building the foundations of Augmented and Virtual Reality tools. You’ll be expected to own your space: work with all disciplines on your team to build, launch and iterate. This role is as much about doing individual work, as it is about building an organization where each product manager has complete ownership over products with millions of users. You will work with your team to drive product decisions, conduct user interviews and market research, and lead the direction of the technical team through your insights into company direction. This role will expect you to use everything you have learned about building technical products, designing user experiences, and managing a team to drive the growth of a new company. Success in this role means building a product organization that can quickly launch and scale products that are used by millions where the product team is responsible for shaping the vision, direction, and process for making it happen Responsibilities - Build and manage the product team - Drive product direction and strategy - Own the product roadmap, objectives, and KPIs - Define and execute go-to-market plans /strategies - Conduct A/B tests and lead data analysis - Understand user needs and behavior - Perform market research and competitive analysis - Oversee product execution from inception to delivery Skills we are looking for - Prior experience in Agile Product Management - Experience in Product Delivery & Release cycles - Aware of Agile & Scrum Processes - Passion towards technology - Understanding of Web-Development technologies - Understanding of AR / VR / WebXR is a plus - Manage and handle teams efficiently We're a Silicon Valley company by DNA, and Bangalore by geography. If you want a fast paced environment that fosters responsibility and learning; this might be it. What it's like to be @Scapic: - Y Combinator Startup School & Multiple award winning product firm - Successfully raised our seed round of funding from Speciale Invest and Axilor Capital - Built the 3D model of the cricket stadium for the IPL team Royal Challengers Bangalore - This was a great hit among cricket enthusiasts and a smoothly executed project - Building an AR experience for fashion brand Myntra for their retail showrooms (65 of them in the next 1-2 years) - Project in Progress - Recognised as one of the top startups in India in the VR/AR space by the School of Innovation, Facebook. - Selected as an innovative startup by Karnataka government under their Elevate-100 programme - Recognition by the Wharton India Economic forum as one of the top 20 innovative startups in India - Recognized by Boeing as one of the top 10 innovative Indian startups in the HorizonX challenge - Recognized by Crunchbase as one of the top 5 startups in 2018 with seed capital
Lead and manage a high-performance core-engineering group of developers and architects. Responsible for hiring, training, coaching, team building, assessing performance, providing feedback, mentoring and helping the team succeed. Our enthusiastic software engineers are just getting started -- and as a manager, you guide the way and set-up examples by coming-up with the best solutions to complex engineering problems. Collaborate with architects, product management and other engineering teams to create solutions that increase the platform's value. Own product delivery - This includes setting up and managing periodic progress meetings & deliver the product. Participate with senior management in developing a long-term technology road map. Influence, collaborate and communicate effectively with various leaders. Play the role of the architect for the team. Be the primary interface between the engineering team & business users / clients. May require to oversee engineering teams across offices in Pune, Bangalore and Rajkot.
• P&L responsibility of the digital agency business. • Recruiting, Account management, Client servicing, Heading day to day operations, Business Development & reporting to the management. • Spearheading the Digital vertical & looking at long term business visions & goals with the management. • Create and maintain strong industry relations with existing clients. • Grow the business by identifying potential clients and leading the business development portfolio. • Defining a comprehensive growth strategy for the business and strengthening the key verticals of the business. (Social Media Marketing, Digital Marketing, SEO, SEM, etc.) • Setting high standards of client servicing in terms of ROI and turn-around time. • Set processes and practices in place to define business verticals. • Leveraging existing clients / brands to further business objectives. • Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results. • Monitor trends in social media tools, trends and applications. • Encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's services. • Research on industry & competitor trends to apply best practices to client portfolio. • Understanding client goals/objectives and their entire digital marketing needs including Search Engine Marketing (SEM), Social Media, Display Advertising. Email Marketing, Affiliate Marketing & more. • Work jointly with internal team to drive campaign strategy & development • Identify growth opportunities from existing client portfolio and drive revenue by creative up-selling and cross-selling initiatives. • 5+ years of experience in a business development / client servicing role , selling core digital advertising solutions. • Strong understanding of social media, digital marketing and digital activations. • Understanding of SEM- Google Adwords, SEO, Google Analytics, Display Advertising, Email Marketing, Affiliate Marketing, Social Media Marketing. • Great communication, presentation skills and client servicing skills. • Excellent time management and organizational skills. • Proactive and a self-starter.
Precily is Artificial Intelligence platform for enterprises that increase the efficiency of the workforce by providing AI-based solutions. Head of Engineering is a leadership role reporting to the CTO of Precily. We're looking for candidates with good team management skills with expertise in AI & Machine Learning.
MIICA Systems is building the next generation Analytical system myA2R for Quick Service Restaurants allowing Small and Medium enterprises with Single or Multiple of locations to capture, monitor and build transversal learning which will help in increasing their efficiencies and improve their business. The myA2R Platform provides the key capabilities to: • Capture the granular level data from the location of business • Automated crunching and mashing up of data to provide pre-built analytical views • Drive strategy decisions to improve the efficiencies at all levels of the business operations • Analyze and listen to the Voice of the Customer being provided thru the insights • Gain actionable insights to improve customer experience and sales We are looking for a Product Manager to own core MyA2R platform capabilities related to capture, analyze and present actionable insights. The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. Responsibilities: • Articulate the vision, product roadmap and business requirements driven by intimate knowledge of the customer needs and market opportunities • Conduct market research supported by on-going visits to customers and non-customers • Provide actionable guidance to Development Team with clear prioritization of development efforts to deliver on their quarterly commitments • Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs • Create and present developer-facing work products (e.g. taxonomies, navigation, page flows) • Evangelize the product vision with effective and powerful communication • Create and present high-quality customer-facing deliverables (roadmaps, user stories, designs) • Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans
DESIRED SKILLS & EXPERIENCE : Must have experience of Marketing / Business development or Client generation in the Web application using PHP from the international market. Able to converse clearly and concisely over the phone. Proactive, dedicated and self-motivated attitude. Appears confident and assertive, but not aggressive in all internal/external dealings. Ability to work on own initiative. Should be target oriented and should be able to meet the targets well in time. A clear demonstration of an interest in Digital Internet technologies. Should be able to manage a team and deliver results. ROLES & RESPONSIBILITIES : Responsible for Research & Generating Quality Leads for Web development by Outbound calls, Emails, creating required documents. Follow-up with Generated Leads. You will be responsible for identifying opportunities, evaluating its fit with the company vision, negotiating and closing deals. Achieve the assigned Sales target by Acquisition, Retention & Renewal. An input into the sales strategy - You will constantly keep upgrading your business development techniques.
Experience in Python Programming. 1. Required Total Experience of 5-7 years in software development. 2. Basic language known : Python (3-5 years of core Python experience is a must) 3. Demonstrated ability to self direct and work independently. 4. Experience in programming, network concepts and protocols 5. Knowledge of other Languages: Perl, Java, PHP (Added Advantage) 6. Should have good knowledge of Team Handling 7. Strong communication skills Salary : upto 9 Lac Location: Parel. You can send your CV on email@example.com or contact 9867110707. Regards, HR Team
What you’ve done in the past: You have been a founder of a company or led a company from their conception to execution. A single definition or a one-size-fits-all is not something you believe in. You have always been the misfit of the group. You know what end to end ownership and commitments means and have demonstrated the same in your work. You are a leader. You can drive your team to sell ice to an Eskimo. A day in your life now would be: You will work closely with the founders in identifying and evaluating new business opportunities. You would be taking ownership of critical internal processes and driving them. From Marketing to Design and Talent Acquisition to Product management and sales and everything in between. You’ll be joining a team that’s worked for some of the biggest names in the industry. The learning curve will be steep. The pace will be brutal. But if you’re willing to put your head down and work, together we’ll turn an emerging idea into a multi-million dollar project in 2 years.
We are looking for a Lead Infrastructure (DevOps) person to join our team. You get excited about working on tough problems and love the satisfaction when you find a solution. You will be leading a team that ensures infrastructure uptime of our services for our customers. The team constantly works towards improving our existing setup and processes, automating problem identification and resolution. We do more than 20 billion HTTP requests on our servers every month. We have built our own in-house geo distributed content delivery network that handles billions of requests monthly. We currently own 50+ bare metal servers across 11 globally distributed data centers. Responsibilities: Lead a team that builds automation tools to support the Dev and QA teams Deploy the services that drive our communications solutions Participate with architectural decisions that impact infrastructure Proactively observe engineering practices and recommend systems to solve problems or alleviate pain points Work closely with the product owner and the rest of the engineering team Manage and deploy monitoring of our systems Requirements / Technologies: At least 4 year experience in Linux systems administration in large scale environment. 3 years of experience in working with production systems and software engineering. Experience in handling teams and taking architectural decisions Expert in Linux Operating System (Debian, Amazon Linux, Redhat, Centos, etc) Extensive experience with configuration automation tools (Puppet/Ansible/fabric) Continuous Integration and Deployment experience (Jenkins, CloudBees) Understanding and Experience with commonly used Distributed Systems. Excellent debugging skills on System and Network Level. Good knowledge in cloud platforms (Openstack and AWS) Strong understanding of infrastructure engineering. Strong understanding of shell scripting languages (like Bash, Awk) and any scripting language Python/Go/Ruby Knowledge of DevOps trends and best practices. Cloud Monitoring tools (Graphite, New Relic, Icinga, Statsd etc) Experience of working with server logging, log collection and Dashboard tools like Splunk, ELK, Graylog, Fluentd etc. Experience with queuing Software like RabbitMq, Kafka.Working knowledge of Networking and Application protocols such as HTTP, DNS, TCP/IP, SMTP Experience with capacity management, scalability, and load testing in a high transaction SaaS environment Fundamental knowledge of : Basic DNS & Networking, TCP/UDP, VPN, NAT, Firewalls, IP Routing, HA & Load Balancing Concepts, Backups Ability to initiate and drive projects to completion with minimal guidance Bonus Points : Knowledge of Lua Experience in supporting NoSQL (Cassandra, DynamoDB, etc) and RDBMS systems (Redis, Mysql, SQlite) Good to have Containers knowledge (Docker, Mesosphere) Working at Wingify isn’t for everyone. We demand exceptional excellence both in the products we build and in the team members we hire. We offer competitive compensation and some awesome perks. But more importantly, we offer individuals autonomy in defining new products and shaping our young company.
Job Responsibilities: Publisher Development and Management Lead Generation Affiliate/Performance Marketing Business Development with both Domestic and International Affiliates for Indian Market Publishers Relationship Management Working with models like CPI Campaign Management Building Quality Traffic for Online Partners Analyzing Campaign and Affiliate Performance
We are looking for an amazing, data-driven inbound marketer to own the majority of the marketing funnel for our company. You will be in charge of attracting site traffic, converting that traffic into new leads for the business, and nurturing those leads to close into customers, the latter of which sales leadership will help you accomplish. Responsibilities: 1. Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, infographics, etc.). 2. Conduct Keyword Research, Strategize Content ideas and create structure of blog post to assign it to Writer 3. Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers). 4. Edit Blog Posts to Improve readability, Optimize SEO and Proof-read before handing over to Uploader for publishing. 5. Co-ordinate with Team member to get work done which includes Blog Writers, Guest Post Outreach Specialist, Graphics Designer, etc. Requirements: 1. Proven work experience as a Content marketing manager 2. Hands on experience with SEO and web traffic metrics 3. Expertise in social media platforms 4. Editorial mindset with an ability to predict audience preferences 5. Excellent communication and writing skills in English 6. Project management skills and attention to detail
Admin Responsibilities: Act as the point of contact between the executives and internal/external clients. Undertake the tasks of receiving calls, take messages and routing correspondence. Handle requests and queries appropriately Maintain diary, arrange meetings and appointments and provide reminders Make travel arrangements Take dictation and minutes and accurately enter data Monitor office supplies and research advantageous deals or suppliers Produce reports, presentations, briefs and preparing Solution Documents for Managing Director/other Directors. Develop and carry out an efficient documentation and filing system Plan and/book any tickets for travel to the said employees/directors as per requirement. Coordinate with the Bank Account Managers/Relationship managers in opening Bank accounts for Employees, Personal Loans for employees and for generating any company related credit cards as per requirement. Must have knowledge of Marathi Typing. Perform other ad-hoc duties as assigned by the management. HR Responsibilities Maintain employee records (soft and hard copies) Update HR databases (e.g. new hires, separations, vacation and sick leaves) Assist in payroll preparation by providing relevant data, like absences, bonus and leaves Prepare paperwork for HR policies and procedures Process employees requests and provide relevant information Coordinate HR projects, meetings and training seminars Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes Prepare reports and presentations for internal communications Provide orientations for new employees by sharing on-boarding packages and explaining company policies Review and provide employees with necessary benefits that the company provides as a matter of policy. Coordinate with any reimbursements of bills and/claim settlements for employees. Perform other ad-hoc duties as assigned by the management. Requirements This requirement is for a Female Candidates. Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Human Resource Management, Social Science or equivalent. 0 – 2 years of working experience in a similar capacity. Required Language(s): English, Hindi & Marathi. Added advantage of knowing or Experience of Marathi Typing. Possess good working attitude & have strong sense of responsibility. Excellent communication and interpersonal skills.
We are looking for a Technical Product Manager who can help drive forward the vision for multiple cutting-edge B2C products. You: - Have strong technical abilities. - Are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. - Have been working full time on a software delivery team. - Have strong analytical capabilities and excel at/enjoy building models and decomposing complex structures into useful primitives. - Have demonstrated ability to lead multidisciplinary teams and projects. - Have strong customer and stakeholder empathy. - Must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view and have a strong love for emerging technologies. Experience: 5-10 years; 5+ years of product management for a product company, ideally B2C SaaS Qualification: Bachelors in computer science or equivalent technical degree. MBAs welcome but not required
Hi all! We are a new age media startup (CupShup) on a mission to redefine the way brands communicate with their target audience. Looking for City Managers in Delhi/NCR. What will you do: Everything (Business Development, Client Servicing and everything in between). Yes, you have to get your hands dirty with Operations, Team management etc. What you need to have: We are sector agnostic and looking for people with Get shit done attitude to make a dent in Media industry. Work Ex- Media and/or Start-up background will get a Free hit of course. Location: Delhi-NCR CTC: 3.5 - 4.5 LPA + Incentives + ESOPs
Agrosiaa is a pioneering online shopping platform for all the agricultural products available under the sun. Whereas for a buyer, may be a farmer or an urban gardener, Agrosiaa serves as a dedicated-to-agriculture shopping mall with the widest range of products of different categories. We have anything and everything related to the field of Agriculture. Right from variety of seeds to machinery to books, Agrosiaa is a dedicated marketplace for the buyers and vendors alike. We aim to give our customers a maximum choice and a great platform to the vendors to showcase any number of products they want.
Your Responsibilities will include: Define requirements, tasks & resources associated with SEO strategy. Manage & execute implementation of SEO strategy Communication with clients, team on strategy/project development, timelines Keep pace with SEO, search engine & Internet marketing Project management - manage and optimize multiple websites Must have experience of managing team Strong in analysis & process oriented. Should be aware of Google updates including Panda & Penguin etc. Demonstrated success in managing multiple simultaneous projects involving global, cross-functional teams within budgetary and schedule constraints. Guide implementation of SEO best practices in new product and engineering initiatives and work with the team optimize and maximize onsite SEO. Ability to drive qualified traffic as well as generate leads to the website. Lead and implement cross team strategies to build and improve SEO traffic and revenue Excellent written and oral communication skills in English, including presentation skills to meet this position.
VPS is working on a new idea. The job of the candidate is to work in an environment and teach fellow colleagues about coding. The job will be based in Navi Mumbai.
We are looking for an energetic, inspired copywriter to be a vital part of the marketing team, reporting directly to the Founder. The ideal candidate will be responsible to develop the tone of voice for a brand and infusing a unique personality. You must possess exceptionally strong writing, fact-checking, proofing and time-management skills. Working closely with cross functional teams, the copywriter will revamp and elevate the vocabulary of the brand, delivering written content for all primary brand needs including (but not limited to) online and offline marketing copy, educational materials, new product campaigns, packaging, POS collaterals, mailers, fact sheets and internal presentations. You love a fast-paced, dynamic and collaborative environment. You'll use your experience and creative intuition to push our brand to new heights. Requirements: Do you have four (4+) years of copywriting experience with super writing and communication skills? Also, we are seeking someone who has the ability to work well in a team environment but also think and work independently; passion for trends in social and digital environment and the ability to channel the consumer. You are highly resourceful with excellent problem solving skills and sensitivity and cultural awareness, inspiration, empowerment and impactful; extremely organised and detailed with a strong sense of prioritising. Must be proficient in Microsoft Office.
Job responsibilities Engage with customers to understand their requirements in detail Develop and managed the scope of work within a project for large accounts Guide customers through the process of content onboarding and digitization Work with the customers to finalize software customization, hardware procurement, and deployment plans Connect with customer teams to define UI/UX/design of the software and content package Manage content onboarding process by coordinating with customer and internal teams Manage the content digitization project by working with all the teams involved Work with product, content, deployment, and procurement teams to ensure that account related task items are complete Track task items and follow-up with customer and internal teams Identify risk items for the project and ensure that mitigation measures are taken up Raise and track issues related to the project Define product review mechanism and ensure that teams are adhering to the defined quality standards Ensure that timelines are met and quality output is delivered Engage with the customer in product review process and obtain signoff on the final deliverable Preferred qualifications 1 to 3 years of prior work experience in ed-tech or e-learning or software services companies Key interface points Customer academic and IT teams, Product team, Content team, Delivery Manager Professional attributes Basic understanding of technology platforms Project management skills Knowledge in developing and administering resource plans and budgets. Strong verbal and written communication skills. Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project. Full systems development lifecycle experience from requirements gathering through design, testing and deployment Personal attributes Possess a responsible attitude, tact, patience, and courtesy Ability to operate under pressure and deliver to demanding deadlines Achieve results through others Influence the teams involved to get the work done
We are looking for an SEO expert to manage all search engine optimization and marketing activities for our clients. You will be responsible for managing all SEO activities such as content, link building, social media, audits and keyword strategy to increase rankings on all major search engines. You will be working directly with Project Manager & reports to him. Duties & Responsibilities Ensure Smooth onboarding of 15-20 new clients according to SEO Roadmap Perform and Implement 15-20 new website audits per month Plan ongoing SEO Strategy for 200 websites per month based on company’s guidelines Diligently complete all monthly activities as per SEO road map for new and existing client and report Actively monitor and improve SEO rankings and website performance of 100+ clients and immediately catch any sudden ranking drops in rankings or any other website issues as they happen Oversee and QA all SEO activity (backlinks, social, rankings, citations, ppc, audits, content) as per company guidelines Come up with “Unique strategies” for 50 struggling clients every month (Booster List) Monitor online visibility and performance for 100-200 sites per month Ensure all client reports (backlinks, social, rankings, citations, ppc, audits) are updated, ready and organised by the 28th of each month Oversee and manage SEO Reporting for 200 websites and ensure documentation as per company guidelines Prepare monthly report of all SEO/internet marketing related updates and present to stakeholders using skype
Here's what we look for in you: • Motivated individual who believes in being part of an ambitious and hardworking team (unless you are lazy and build bots to do your work) • One who wishes to make a huge impact through their work in the company. We are building India's best Content Creation Platform and we have got some solid evidence that supports this. • Loves Game of Thrones, Breaking Bad or at least Friends. (Big Bang Theory and HIMYM will also do if you are ready to watch/play FIFA with the team) • One who wishes to work in Startups and doesn't follow the same old 9-5 work schedule. • One who likes our culture (check our story, https://wittypen.com/about-us). Obvious Job Roles: - You need to head the Operations at WittyPen - You should have fantastic business knowledge apart from writing - You will be involved in onboarding and cherry picking the best writers for WittyPen - Learn about Content Marketing - Understand the content info shared by the Customers - Manage multiple teams of writers for each customer - Proofread content to ensure quality - Manage Content flow at WittyPen
We’re looking for a results-driven Management Interns to analyze the market & develop business strategies. Roles and Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs Analyze the market data & competitors Develop business development strategies Develop & Support internal management strategies & processes Requirements from the candidate Engineer/ MBA ( Completed or Pursuing) Proficiency in English Excellent knowledge of MS Office Thorough understanding of basic management concepts Fast learner and passion for management Self-motivated with a results-driven approach Aptitude in delivering attractive presentations Relationship management skills and openness to feedback Bonus points for: Proven experience in management field MBA Location: Pune
At Browntape we are in the fastest growing sector in India - Ecommerce, solving the pain points of online sellers to help them grow faster and sell more efficiently on online sites like Amazon, Flipkart, Snapdeal, Paytm, etc. If you like working on tough challenges including scalability, performance optimisation, machine learning, then get in touch with us.
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Viskan Logistics believes that a strategically located warehouse, its optimized inventory and cost effective & efficient management will have direct impact on its customer's inbound&outbound operations. Human resource is the asset and investment of each location which will payback by efficient management of warehouse operation. Selection of right infrastructure with proper layout for each location, based on the product and volume, will add flavor to the turnaround time of each stages. Trained resources with process oriented operations are the back bone of our warehouses. Our warehouse policy will ensure not only standardization of visual controls and modus operandi but will provide Viskan's emphasis on quality to employees and customers. Nevertheless to mention, it is a prime factor to meet the end customer's requirement in a most competitive environment . like today. We are Offering Following Services: a. Multi-Client Facility b. Dedicated Warehouse c. Built to Suit d. Vendor Managed Inventory (VMI) e. Kitting and other Value added services f. Excise Bonded Warehousing g. Transit and Cross dock Warehousing
The job portal is to be launched soon to cater for South East Asia based companies/employer's recruitment needs and Job seekers in South East Asia. Duties : - Lead Portal Management activities - Lead Marketing Team - Lead Client Account Management Team - Lead Advertisement activities Job description Portal Management : - This will includes updating of portal with day to day updates. - Working with IT team for upgrade and problem trouble shooting. Marketing Team : - Marketing team will be working from both India and Overseas. - Marketing personnel who are supposed to visit clients and meeting clients & job seekers at our abroad office, will only be working in south east asian country. - All other activities will be taken care by a strong marketing team in India. This team will be working from our office in India Client Account Management Team: (Same as Marketing team) - Client Account Management / team will be working from both India and south east asian country - Client Account Management personnel who are supposed to visit clients and meeting clients and job seekers at our Singapore office will only be working in south east asian country. All other activities will be taking care by a strong marketing team in India. Advertisement activities: - Required to plan and carry out advertisement activities in south east asian country. - The prospective operational head can form a team in India for this purpose and carry out activities in south east asian country with our advertisement team in working south east asian country. Quantification and Skill Set required for the Manager a) Master Degree, Mphil, Phd b) Previous work experience in a job portal at management level. c) Very good soft skills.
• Site acquisition of ATM • Communicate with Banks and local head office • Submit & Collect new ATM orders • Collect CDM/ RECYCLERs order from banks • Uptime and downtime ATM operations • Maintenance of ATM , UPS ,AC ,ATM vendors • Bill process of ATMs and ATM Vendors • Cash audit and assess audit of ATM /CDM. • Follow-up house keeping of ATM / CDM • Follow-up with site engineer of ATMs, UPS, AC and call log in site issues with service helpdesk • Daily basis data maintenance and the report submit of delivery, installation of UPS, AC & ATMs • Receive materials from Vendors, Out Locations. • Follow up and collect signed Docs on top priority. • Monthly physical verification of the stock, stock reconciliation, reports • Follow up and collection of materials Issued on standby /demo basis. • Buy Back Machine Collection Coordination/Reports: • Submit the bills to Customer, follow up payment collection • Follow up for Installation Certificate from Installation Team • Follow up for SCR Certificate from the TIS Team • Follow up for Exhibit from Installation Team if bank dependency
- Good hands on team management, with strong IT background (Software Development Life Cycle, encryption etc) - Manage IT projects and segments by specific objectives and within specified resources. - Direct and monitor client's requirements,conditioning and take in charge of the progress of the project. - Ensure development of products and delivering it back to the clients with proper utilization of the available resources. - Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results. - Ensure working conditions that permit project personnel to implement the development work in the most cost-effective manner. - Maintain an appropriate and healthy relationships with clients and ensuring the project results are comprehensible to manage. - Define and plan project progress, sub goals and milestones, time and resource planning. Manage and conduct works meetings,manage conflicts and crises. - Document - expected results, interim results. Carry out reviews. - Rich experience of min 4 years - Good written and verbal communication is (a) must - Good sense in terms of responsibility and ability to meet the deadlines - Ability to lead the plan and implement it - Self-driven and can facilitate the project plan as per the decided project budget plan - Theoretical & practical aspects knowledge of project management - Proven experience in strategic planning,risk management and people management - Wise in decision making, influencing and leading
TRG Inc. is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services. • Team Leader - Span of Control – 15 Agents Job Description Ownership to Deliver Sales and Revenue Targets assigned to the process/ Team. Keeping in view the Quality and Productivity indicators. Data Management in terms of maximum utilization. Timely Tracking of Follow ups/Hot Leads and further converting them into Sales. People Management and Training. Operational Management: Managing the floor, adherence to schedule. Call monitoring, coaching and feedback to the agents. Responsible for motivating the team to achieve the desired targets. Recommendations for product and process development based on customer feedback and analysis of the same. Maintaining reports on team’s performance and laying down the strategies to bridge the gap. Attrition, Shrinkage Control and Roster Management. Maintain a healthy and positive work environment in the team.
Currently working with HCL, Hyderabad for Google client. Handling the task as Reporting, queue management, team management, data Integrity