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Customer Success Jobs

Explore top Customer Success Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Head of Customer Happiness

Founded 2017
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Mumbai, Thane, Navi Mumbai
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1 - 5 years
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As per market standards6.5 - 10 lacs/annum

Spocket is a Canada based B2B E-commerce startup. We are looking for talented and experienced individuals to join our India team. This will be a full-time role and you will have to work out of our WeWork office in Thane. Spocket has been consistently achieving great standards with customer communication and has built a strong community of entrepreneurs through proactive interaction. Our success as a startup runs linear to the success of our customers- and your role at Spocket will be focused on providing excellent service to our customers. You will be responsible for handling the entirety of customer and lead queries, concerns and communication. A huge chunk of the customer experience on Spocket relies on the quality of customer support offered- so we expect people with great communication skills and fluency in English. We are a small team looking for self-starters who can onboard quickly, and stand firm under pressure. You will also be responsible for helping track customer expectations, pain points and requests. There will be no shortage of opportunity to learn and grow as we continue to build the company in the coming months and years. Grab the chance to become Spocket's customer support agent and help build an awesome platform for over 20,000 online retailers that we are currently serve! We're excited to have you because you will.. - Handle customer queries effectively and quickly - Will be able to operate under pressure, with hundreds of messages requiring responses per day - Proactively reach out to different segments of users to improve their experience on the platform - Build relationships with the customers based on trust and mutual support - Identify and track issues that customers reach out to you about - Provide the team with user insights that can be converted to applicable improvements - You love talking with people and enjoy helping them out - Be a medium for the brand voice and tone Create happy customers We're excited to have you because you have - 2 or more years of experience handling customer support for a tech startup. (Very important) - Flawless communication skills - Excellent in written and spoken English (Must have) - Hunger for a fast-paced environment with constant change - A penchant for helping people - The ability to cope with challenging situations The capacity to grasp quickly and self-learn

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Customer Success Manager

via Proche
Founded 2018
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NCR (Delhi | Gurgaon | Noida)
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1 - 7 years
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As per market standards4 - 14 lacs/annum

Candidate will have to speak to startups, founders and companies for interviews on our publication website. Candidate will have to generate revenue through advertisement sales.

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Customer Success Manager

Founded 2017
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Noida, NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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As per market standards2 - 5 lacs/annum

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

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Customer Success Manager

Founded 2014
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Yamunanagar
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0 - 4 years
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As per market standards1 - 1 lacs/annum

Contact customers by telephone in order to promote and sell services, gather information, verify details or post their requirements. Responsibilities: 1) Calling to the clients. 2) Handle their queries and resolve them. 3) Maintains database by entering, verifying, and backing up data. 4) Contributes to team effort by accomplishing related results as needed. 5) Documents transactions by completing forms. 6) explain the customers - based on services offers / benefits 7) promoting the brand 8) taking proper feedback - mails/phones ( communication channel) Requirements: 1) Candidate must possess the good communication skill. 2) Knowledge of computer 3) Good typing speed 4) Able to read/write/speak English and Hindi language. 5) Capability to handle customer queries. 6) Good convincing power.

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Account Manager for a leading SaaS Marketing Product

Founded 2013
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Hyderabad
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1 - 8 years
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As per market standards6 - 12 lacs/annum

Account Managers for Enterprise Level Customers in over 30 countries for a leading SaaS product. Excellent English as well as analytical skills are required. Send in your resume for more details.

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Customer Solutions Engineer

Founded 2017
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Bengaluru (Bangalore)
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1 - 3 years
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As per market standards6 - 10 lacs/annum

We’re looking for a generalist who'd primarily take on customer success and growth at Clarisights. Since we’re an early stage startup, there’s a lot to do and projects are fluid. However, here’s the kind of person we have in mind:You are excellent at communication. And not just writing or speaking, but you’re also excellent at listening to customers, prospects, peers, blogs, competitors and the industry you’re in.You take extreme amounts of ownership and pay attention to the tiniest details. Your EQ is off the charts, and your colleagues enjoy working with you even after a heated discussion.You understand programming logic and software well.You are smart enough to figure out the details with broad guiding principles.You are great at executing while maintaining crazy attention to quality.You are inherently curious and believe any process can be improved upon and actively work on it.Knowledge of digital marketing, particularly paid performance marketing is a big plus.Knowledge of SQL and building dashboards on Tableau/PowerBI is a great plus too.If this is you, we should talk.

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Telugu Speaking Community Manager

Founded 2018
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Ahmedabad, Chennai
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0 - 3 years
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As per market standards1 - 2 lacs/annum

We are looking for a Telugu speaker to serve our Telugu speaking users. Bitmesh.com is an online cryptocurrency asset exchange platform which allows people to buy and sell bitcoin cash, bitcoin and other mainstream crypto assets through OTC and spot exchange, also people can take a loan using crypto asset as collateral. Responsibilities involve the following: 1. Interact with our Telugu speaking users to solve their problems using our products. 2. Grow and manage local online and offline Bitmesh communities. Moderate the local Bitmesh forums, social platform and chat groups(such as twitter, facebook and most popular local social networking apps) and interact with the community to increase positive engagement. 3. Explore new community friendly platforms to facilitate the expansion of Bitmesh local user base and influence. Assist in organising online and offline events and meet-ups 4. Assist with Bitmesh Angels recruitment and bonding. 5. Help with translations and proofread content Share market feedback and user suggestions with relevant functional teams in HQ. 6.Stay informed on trends in local market and digital technology Requirement: Business level fluency in English and native level fluency in Telugu Outgoing Personal Characteristics Proven community management experience with strong leadership and emotional intelligence. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Good understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures. Be able to work flexibly and stretched hours to interact with the crypto community as frequently as possible.

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Customer Success Manager

Founded 2013
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Pune
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3 - 7 years
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As per market standards6 - 10 lacs/annum

The Customer Success Manager at Plobal Apps is responsible to work with our strategic business accounts to drive feature adoption, retention, renewals, high customer satisfaction scores (CSAT & NPS) & overall growth. This is a high-profile customer-facing role requiring outstanding customer relationship management skills, technical acumen & a proven record in people management / leadership roles. Our Customer Success Manager works with customers to understand their needs, and map Plobal Apps solutions and best practices. Since a large portion of our Customer base is from the E-Commerce background, A strong background in Digital Marketing will be necessary. A Customer Success Manager coordinates with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management. The Sr.Manager-Customer Success will be responsible directly for a team of junior Customer Success Managers in addition to managing their own bouquet of key customer accounts. Job Responsibilities: • Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. • Increase customer satisfaction by understanding business needs and accurately matching Plobal Apps solutions and offerings to these needs. • Work with customers to establish critical goals, define key performance indicators, plan the entire account strategy & help customers in achieving their goals • Act as an escalation point to drive problem resolutions in a timely and proactive manner. • Identify at-risk renewals and deliver on customer remediation plan. • Monitor customer health to track usage and customer satisfaction. • Delivery of periodic ( monthly / quarterly) Business Reviews with key stakeholders at the customer organization to review and analyse key metrics to demonstrate progress and provide recommendations. • In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.   Professional Competencies: • Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention. • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly. • Excellent customer relationship management skills. • Outstanding communication, understanding and writing skills. • Solid Understanding of Strategic Marketing & Online Marketing / Campaign Management is strongly desired. • Understanding of web applications, HTML, JavaScript, and CSS is a plus Desired Skills & Experience: • Bachelor’s or Masters degree in Strategic Marketing, Digital/Online Marketing and/or Computer Science related. • Minimum 3 years of customer facing experience. • Excellent organizational, presentation and communication skills. • Organized and reliable self-starter who can work independently. • Strong written and verbal skills.

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Farm Associate -Agronomy(Pune)

Founded 2016
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Pune
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0 - 3 years
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As per market standards1 - 2 lacs/annum

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

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Product Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 6 years
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As per market standards2 - 10 lacs/annum

Walk-in on 27th October 2018 @Hyderabad Address: Keka Technologies, Floor # 3, Building Name – Incor9 Kavuri Hills, Madhapur, Hyderabad - 500033 Landmark: Above D-Mart Time: 10:00 AM to 2:00 PM Contact Person: Kumkum Job Description: Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market. Product Specialist is someone who has first hand knowledge about our platform and is capable of configuring and customizing the platform as per the business requirements of our customers. What we are looking for in you **The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must **You'd be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must **While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role. **The role requires dealing complex payroll calculations, so being good with numbers is must. **Leadership and organization skills will help boost your career shoot faster in this role. Roles and responsibilities **Being able to understand customer's HR/Organization requirements and design a solution using Keka platform that meets these needs **Measure product usage metrics and assist businesses in increasing the product adoption. **Develop customer relationships with a goal to promote platform adoption and retention. **Identify bottlenecks in the operations and come up with improvements and process optimizations **Communicate with customer effectively through mail, chat and voice channels.

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Customer Engagement Associate

via Happay
Founded 2012
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Bengaluru (Bangalore)
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0 - 2 years
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As per market standards4 - 5 lacs/annum

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

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Customer Support

via Elanic
Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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As per market standards2 - 2.5 lacs/annum

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

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Customer Service

via Scholr
Founded 2015
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Mumbai
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0 - 2 years
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As per market standards1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Tech Support Engineer

Founded
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Pune
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3 - 7 years
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As per market standards10 - 20 lacs/annum

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

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Implementation Manager

via Happay
Founded 2012
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Bengaluru (Bangalore), Chennai, NCR (Delhi | Gurgaon | Noida), Mumbai
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0 - 3 years
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As per market standards3 - 8 lacs/annum

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

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Head of Customer Happiness

Founded 2016
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Chennai
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2 - 4 years
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As per market standards4 - 6 lacs/annum

The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management

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Customer Success and Operations Lead

Founded 2015
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Bengaluru (Bangalore)
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1 - 8 years
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As per market standards4 - 12 lacs/annum

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.

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Customer Support Executive

Founded 2015
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Bengaluru (Bangalore)
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1 - 6 years
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As per market standards4 - 6 lacs/annum

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.

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Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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As per market standards1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Executive - Business Development

Founded 2017
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Mumbai
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1 - 8 years
Experience icon
As per market standards3 - 6 lacs/annum

Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.

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Fitato Captain (Fitness Coach)

Founded 2015
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Pune
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0 - 2 years
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As per market standards1 - 3 lacs/annum

We’re looking for an all-star Fitness Captains for our Pune Operations. If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & wellness. A after a day of running around the city dealing with clients and setting up events, you’re 110% ready to sweat it out at a Bootcamp or Yoga class, then Fitato is the perfect fit for you. Requirements: A love for fitness, health & wellness and a passion to reach out & touch people's lives. We don’t just talk the talk. We are all super passionate about Fitato's mission and live it every day! Complete spoken and written fluency in English. Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude. Confidence as a communicator and instructor. Top notch interpersonal and social skills. Highly organized, multi-tasking skills with strong attention to detail. Strong work ethic with a relentless desire to go above and beyond. Excellent time management skills and ability to work under pressure. Responsibilities: Engage with Fitato members on a daily basis to understand and address customer concerns. Organize and attend fitness workshops & events to promote the Fitato mission and grow the member community in Pune. Identify and initiate partnerships with brands and businesses that align with the community events & workshops. Create content (articles, photos, stories) for our social media platforms (primarily Instagram, Facebook, and blog) to promote studio partners and engage with Fitato community. Work closely with other team members to address issues, implement customer feedback, and grow the Fitato operations. Role  : Full Time ·  Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up. I f you are interested in this position, send an email to aditya@fitato.fit with “Fitato Captain Application” in the subject line. Attach your CV to the email (Certification Course Details ; If any), and in the subject body send us your responses to the below 3 questions: Why you’d make an all-star Fitato Captain? What’s your favorite fitness activity in Pune and why? Who/What inspires you?

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Architect/Principal Engineer

via Swiggy
Founded 2014
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Bengaluru (Bangalore)
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8 - 20 years
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As per market standards50 - 80 lacs/annum

Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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As per market standards3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Operations Manager

Founded 2011
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Bengaluru (Bangalore)
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1 - 7 years
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As per market standards3 - 8 lacs/annum

we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment

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Service Delivery Manager

via Happay
Founded 2012
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Bengaluru (Bangalore)
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3 - 6 years
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As per market standards5 - 7 lacs/annum

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

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Customer Success Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 3 years
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As per market standards3 - 7 lacs/annum

Real Customer Success comes from the heart! You're passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments for everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go-getters. - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers.

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Custom support executive - shycart.com

Founded 2012
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Chennai
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0 - 1 years
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As per market standards1.2 - 1.5 lacs/annum

Looking for customer support executive who can handle calls, emails & online chats for shycart.com

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Outbound Sales Development Representative

Founded 2014
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Bengaluru (Bangalore)
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2 - 4 years
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As per market standards8 - 15 lacs/annum

We are hiring a Outbound Sales Development Representative for our team that is located in Bangalore, India. Our dream candidate is highly motivated, collaborative, and a opportunity mapper with a passion for value proposition.Essential duties and responsibilities may include, but are not limited to:- Identify qualified prospects and navigate company structures to identify decision makers.- Tee up leads that will turn into business through persistency.- Have demonstrated heavy cold calling volume (75 outbound a day).- Assertive and persuasive.- Learn, leverage and help evolve our demand generation process.- Very strong interpersonal and communication skills to understand the the opportunity, and the needs of prospects- Able to understand/explain concepts and ideas in a clear and concise manner- Great listener and quick thinker with an inquisitive nature.- Experience using CRM is preferred.You would be great fit if uou Are / Have:- 2+ years prior sales experience (within a Software/High Tech company is a plus)- Fearless attitude – willing to take intelligent risks- Hard working and willing to achieve a high volume of outbound calling activity every day while maintaining a positive and energetic persona.-Problem Solver-Ability to work in a team environment- Articulate with strong business acumenAbout UsFounded in 2013, by Khadim Batti and Vara Kumar Namburu, Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is based on patent-pending technology and being used by large as well as small enterprises for improving training effectiveness, enhancing customer support, and to improve user on-boarding.What's more, we are poised for scale and growth, which is why we need more talent like yourself.Culture is at the heart of everything we do at Whatfix and that's not just corporate jargon. We encourage shared learning and if you see yourself as someone who is good at picking up things... well, we are continuously using newer technologies and exploring all verticals of data business.

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Customer Success Manager (SaaS)

Founded 2015
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Pune
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1 - 5 years
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As per market standards3 - 8 lacs/annum

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

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Customer Support Executive

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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As per market standards1 - 3 lacs/annum

Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.

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Tech Support Engineer

Founded 2014
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Bengaluru (Bangalore)
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1 - 3 years
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As per market standards1 - 3 lacs/annum

Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.

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Sales and Business Development

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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As per market standards5 - 8 lacs/annum

Transporter is B2B SaaS platform that builds enterprise tools for delivery management, field services and workforce management for logistics, FMCG, pharmaceuticals and other industries

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Telesales Executive

Founded 2018
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Pune
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1 - 5 years
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As per market standards-1 - 4 lacs/annum

JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

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Customer Success Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 3 years
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As per market standards1 - 3 lacs/annum

Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

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Customer Success Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 3 years
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As per market standards2 - 6 lacs/annum

Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

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Customer Support Executive for E-Commerce customers

Founded 2015
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Bengaluru (Bangalore)
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0 - 1 years
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As per market standards2 - 3 lacs/annum

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

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Customer Relationship Associate

via JetPat
Founded
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Chennai
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0 - 2 years
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As per market standards1 - 3 lacs/annum

About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours

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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
Experience icon
1 - 3 years
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As per market standards1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Operations & Marketing Executive

Founded 2017
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Bengaluru (Bangalore)
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0 - 2 years
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As per market standards2 - 3 lacs/annum

We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.

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Tech Support Engineer

Founded 2000
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Chennai
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1 - 3 years
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As per market standards3 - 6 lacs/annum

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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As per market standards2 - 4 lacs/annum

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Operations Executive

Founded 2016
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Pune
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0 - 2 years
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As per market standards0 - 1 lacs/annum

Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.

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Client Servicing/ Content Writing

Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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As per market standards2 - 4 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline

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Business Development / Client Servicing Associate

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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As per market standards3 - 5 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.

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Tech Support Engineer

Founded
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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As per market standards3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Tech Support

Founded 2004
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Mumbai
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1 - 3 years
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As per market standards1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Product Support/ Customer Relation Executive

via HRStop
Founded
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 5 years
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As per market standards1.5 - 0.000015 lacs/annum

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

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Account Manager

via plan-a
Founded 2013
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Pune
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1 - 3 years
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As per market standards1 - 3 lacs/annum

plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation

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Business Development Executive

Founded 2009
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Coimbatore
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1 - 1 years
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As per market standards7 - 15 lacs/annum

Qualification: PG Graduation: MBA Job Designation: Business Development Executive - Trainee Requirements: Excellent communication skills (written and spokenng to work on) Willing to work on rotational shift Flair for IT sales & marketing Ability to work with deadlines in a fast paced environment and in rotational shifts Self motivated, patient and fast learner Freshers welcome, immediate joiners preferred

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AM - Customer Relations

Founded 2013
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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As per market standards2 - 4 lacs/annum

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

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