Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings
Are you looking to make a significant impact at a growing Saas company? SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty. You will manage the team that directly interacts with our existing clients and provides technical support to customers across the world with the goal to keep them satisfied with the product. Your Profile: - Establish a trusted partner/advisor relationship with assigned clients and drive value with our product - Work closely with customers to understand their measures of success and identify areas for improvement - Create strategies, ideas, and proposals on how to increase product adoption and usage - Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction - Coordinate periodic calls with selected customers to review business issues - Establish excellent cross-functional relationships with other SocialPilot leaders to ensure that all SocialPilot services are deployed in a manageable and supportable way - Ensure customers’ expectations are being met by internal support organizations What You'll Do - Bachelor’s degree (or equivalent job-related experience) - 2+ years of experience in managing a variety of accounts - Experience in management consulting or something similar - Strong customer communication and interpersonal skills; ability to provide timely communications to customers is vitally important - Ability to quickly develop effective working relationships with internal and external contacts - Know-how of customer market working conditions - Excellent managerial, communication and consultancy skills - A strong track record of success is a must
Job Description - ERP Implementation Executive Profile: We are looking for candidates with good accounts knowledge and good communication skills, who can work with our clients for implementing ERP product and provide training & support on demand basis. Visiting the customer premises and provide training of our ERP solution. Address the customer queries and provide response on time. Analyse the financial statements to incorporate in the software. Ideal candidates should have : Good Communication, analytical skills and should be well versed with accounting terminologies. 2+ years of experience in accounts / book keeping Willing to work on weekends. Experience in handling society accounts / software products and knowledge on flat / association management is a plus Education Qualification : B.Com / M.Com or relevant degree CTC - INR 5 lacs ( Negotiable as per the talent)
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English