VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management
Answer all Incoming calls and Redirect them or keep messages. Monitor Office Supplies & place orders when necessary. Monitor office expenses and costs. Keep updated records and files. Keeping Track Record of Courier. Directors appointment fix and email drafting. Hotel Booking / Air booking Front desk File Management. Courier Handling. Good Communications Skills.
Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.
Job Description: 1. Candidate must have excellent client facing verbal and written business Communication skills (this should be the first point near the top) 2. Candidate must be detail focused and able to successfully manage multiple concurrent tasks. 3. Candidate must be self-driven, with excellent time management skills and be able to work with limited oversight 4. Perform content loading, set up, testing, and troubleshooting in order to ensure flawless integration of all courseware. 5. Build LMS programs/ curriculums/ assignments. 6. Verify LMS learner data and profiles to ensure appropriate learning is delivered to the target audience(s). 7. Work with IT and support all upgrade, new release, configuration change processes for LMS system enhancements. 8. You will be an integral member of a team responsible for quickly resolving LMS helpdesk tickets, and other LMS related technical queries. 9. You will be critical in maintaining ongoing communication and resolving LMS queries and tickets of our customers. 10. You will be working directly with the ticket requestors and stakeholders from these groups in resolving tickets and queries or working on specific LMS-oriented projects or tasks. 11. Creating and managing trainings, curriculums and certifications on the LMS. 12. Managing the LMS according to established standards. 13. Troubleshooting issues arising out of the LMS from an end-user perspective. 14. Creating and managing user assignment profiles 15. Creating and managing internal communications and notifications 16. Provide learning management system (LMS) training and support to end-users. 17. Manage learner profiles in the LMS database and administer requests, updates, and terminate as needed 18. Research and resolve LMS functionality issues. 19. Must be proficient in understanding the interoperability standards like SCORM, AICC and IMS etc.
Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter. Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
The Big OpportunityMarmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch. Accounts Manager/ Customer Success ManagerLocation : Bangalore/BhubaneswarPrerequisites :- Create and maintain comprehensive project documentation.- Coordinate with developers, designers and third parties for the flawless execution of projects.- Ensure that all projects are delivered on-time, within scope and as per commitment.- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Ensure resource availability and allocation.- Working with your named accounts to identify their biggest challenges and opportunities.- Develop a detailed project plan to monitor and track progress.- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.- Measure project performance using appropriate tools and techniques.- Using both traditional and creative techniques to develop relationships with customer stakeholders (including [going to events and trade shows, networking on social media, getting warm introductions, etc.).- Perform risk management to minimize project risks.- Establish and maintain relationships with third parties/vendors. Prepare strategies to Upsell/Crossell named accounts to reach Monthly Upsell Targets and increase LTV of each Account.- Ability to manage Churn. Preparing strategies to win back customers.Desired Skills :- Very good educational background, preferably in the fields of computer science or engineering- Proven working experience in project management in the IT Service/sector- Solid technical background with understanding and/or hands-on experience in software development and web technologies- Excellent client-facing and internal communication skills- Excellent written and verbal communication skills- Solid organizational skills including attention to detail and multi-tasking skills- Excited to go above and beyond for customers- Ability to effectively manage customer relationships- Promptly respond to queries- Ensure promises are kept and manage expectations excellent organizational and time management skills- Hands-on problem-solving approach with available resources- Should be good in managing teams.- Problem-solving skills
Responsibilities: - Building and maintaining relationships with clients and periodically sending performance reports to client - Conducting business reviews to ensure clients are satisfied with our products and services. - Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. - Develop and maintain excellent relationships with clients and a positive reputation within the industry. - Work to identify and/or develop upsell opportunities. Required Candidate profile Requirements: - 3-5 Years of experience in Account Management/Client handling Profiles - Excellent communication skill and strong negotiation skills - Bachelor's degree in Computer/IT Engineering from Tier 1 Institute - Ability to derive insight from data and build actionable strategy based on analysis - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services - Thoughtful, curious and a problem-solver and comfortable with a fast-paced, highly ambiguous environment
Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)
Job Description: - Drive adoption, increasing renewals and advocacy for all of our customers. - Responsible for building a trusted relationship with our customers & be the internal voice of the customer - Optimise product onboarding and processes and enable productization of onboarding - Collaborate closely with cross-functional teams to consistently deliver ROI to our customers - Work with Sales to enable successful handover & onboarding - Work with the Marketing team to build customer testimonials, case studies, and referrals - Identify mid market & enterprise customer pain points and provide active feedback to the product team - Owns churn and actively performs churn analysis, working to reduce churn to zero Requirements: - 4-5 years of prior experience in enterprise Account Management, Customer Success, Business Analyst or leadership positions in Customer Support - Proven record of establishing & maintaining relationships with enterprise customers - A data-driven mindset with a commitment to drive a consistent engagement process - Flexible, quick learner and thrives in a small team where ownership is key - Exceptional communication skills is mandatory - Highly organized & detail oriented - Capable of cross-functional coordination to drive outcomes - Work during US hours - 4 PM to 2:30 AM IST (approx)