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Account Manager

Founded 2013
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NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 5 years
Experience icon
8 - 15 lacs/annum

At SocialCops, we are operating at the intersection of technology and data to bring data-driven decision-making to organizations ranging from the Government of India to the United Nations to Unilever. As an Account Manager, you will be the face of SocialCops to one or more of our key partner organizations. You will typically be assigned with 2-3 key accounts and relationships to manage and grow.You will feel the pulse of our partner organization — and be two steps ahead of them in identifying upcoming challenges they are likely to face — and conceptualize data-driven solutions to help them stay ahead of the curve. This will mean that you will need to maintain and build strong stakeholder relationships and work with Project Managers to ensure effective deployments with high stakeholder satisfaction levels. In this role, you will be expected to identify potential opportunities, manage and conceptualize relevant deployments, and create holistic solutions for data-driven decision-making for a wide range of organizations.THE RESPONSIBILITIES* Relationship management: You will be the face of SocialCops for all stakeholders in our partner organization. You will be responsible for building and maintaining strong relationships with various teams and stakeholders in the partner organization. You will typically be assigned with 2-3 key accounts and relationships to manage and grow.* Seeking opportunities: Leverage current and potential networks to identify further potential solutions where our platform can be deployed to fill decision gaps.* Crafting solutions: You will be the data expert for all relevant stakeholders in the partner organization — from the CEO to the IT team. You must understand how data and our platform can be used to create a relevant solution for the problem statements of the most influential decision-makers.* Improve adoption and increase usefulness of our platform: You are not only expected to create solutions but also ensure that organizations adopt your solutions. As an Account Manager at SocialCops, you will not just suggest solutions, but suggest solutions that will be adopted and will impact our partners in a positive way. You will ensure that our team fully understands the scope of each deployment and creates the most relevant, effective solution for each partner.REQUIREMENTS* Minimum 2 years experience in client-facing/external communication roles* Strong stakeholder management skills* Impeccable communication skills* Strong written and presentation skills* Ability to work independently * Excellent management and organizational skills along with strong quantitative skills* Experience performing basic data analysis (on Excel), an understanding of basic statistics, and a strong love of math and data are preferred* Past relationship management, account management, and/or business development experience is preferred* Experience having handled complex multi-stakeholder projects and accounts is preferredABOUT SOCIALCOPSSocialCops is a data intelligence company that is empowering leaders in organizations globally including the United Nations & Unilever. Our platform powers over 150 organizations across 28 countries. As a pioneering tech startup, SocialCops was recognized in the list of Technology Pioneers 2018 by World Economic Forum and by the New York Times in the list of 30 global visionaries. We were also part of the Google Launchpad Accelerator 2018. Aasaan jobs named SocialCops as one of the best Indian startups to work for in 2018.Read more about our work and case studies: https://socialcops.com/case-studies/Watch our co-founder's TEDx talk on how big data can influence decisions that matter: https://www.youtube.com/watch?v=C6WKt6fJisoWant to know how much impact you can drive in under a year at SocialCops? See our 2017 year in review: https://socialcops.com/2017/For more information on our hiring process, check out our blog: https://blog.socialcops.com/inside-sc/team-culture/interested-joining-socialcops-team-heres-need/

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Operations Manager

Founded 2016
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Bengaluru (Bangalore)
Experience icon
3 - 5 years
Experience icon
6 - 7 lacs/annum

• Manage the P&L of the city and directly responsible for both demand and supply and hence overall growth from a city • Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies. • Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real world strategies. • Acquire, train and retain our partners on the platform to always maintain adequate supply for the demand. • Analyze demand and supply dynamics and direct or generate supply to satisfy market demand and achieve optimal levels of driver productivity. • Able to strategize projects to increase city performance and constantly innovate the process flow of our operations. • Accountable for achieving the operations and quality metrics. Desired experience: • Min experience of 4 years into handling e-commerce or food or hyperlocal shipments. • Need to have good knowledge on P&L management. • Should have seen a scale of minimum 2000 parcels per day. • Crisis management & Client management skillset. • Should be process oriented & a strategist to understand rider & client requirement. • Should have handled a team size of minimum 5 in the past.

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Customer Success Specialist
at Keka

Founded 2015
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Hyderabad
Experience icon
1 - 3 years
Experience icon
3 - 7 lacs/annum

Real Customer Success comes from the heart! You're passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments for everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go-getters. - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers.

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Operations Manager

Founded 2015
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Ahmedabad, Gandhinagar
Experience icon
1 - 4 years
Experience icon
3 - 5 lacs/annum

The Operations Executive would be responsible for overseeing the Marketplace operations at White Panda. 1. Onboard Technical Writers and Copywriters. Oversee editorial processes 2. Come up with processes and build a steady flow of content creators 3. Proper accounting to be practised. Cost needs to be optimised towards writer pay. 4. Work towards — Higher content quality & Faster delivery times 5. Delegating projects to Writers, while having the track of all the progress and deadline. 6. Coordinating with Content Managers.

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Operations Manager
at WP

Founded 2015
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Gandhinagar, Ahmedabad, Jaipur, Pune
Experience icon
0 - 2 years
Experience icon
3 - 4 lacs/annum

Onboard Technical Writers and Copywriters. Oversee editorial processes Come up with processes and build a steady flow of content creators Proper accounting to be practised. Cost needs to be optimised towards writer pay. Work towards — Higher content quality & Faster delivery times Delegating projects to Writers, while having the track of all the progress and deadline. Coordinating with Content Managers.

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