Operations Executive

About the Role

We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a onsite role based in Gurugram location.

Key Responsibilities

• Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure.
• Troubleshoot and resolve FreeSWITCH and VoIP-related issues.
• Develop custom dial plans, modules, and call routing logic.
• Work with SIP, RTP, and related VoIP protocols.
• Monitor system performance and ensure high availability.
• Collaborate with development, network, and support teams to optimize voice systems.
• Document configurations, workflows, and system changes.

Requirements

• Minimum 3 years of hands-on experience with FreeSWITCH in a production environment.
• Strong understanding of VoIP technologies and SIP protocol.
• Experience with Linux system administration.
• Familiarity with scripting languages (Bash, Python, Lua).
• Ability to work independently in a remote setup.
• Strong problem-solving and analytical skills.

Preferred Skills

• Experience with other VoIP platforms (Asterisk, Kamailio, OpenSIPS).
• Knowledge of WebRTC, RTP engines, or media servers.
• Exposure to monitoring tools (Grafana, Prometheus, Nagios).
• Familiarity with APIs and backend integration.

Why Join Us?

• Collaborative and supportive team environment.
• Opportunity to work on innovative VoIP solutions at scale.

Responsibilities: 

• Assisting the Talent Acquisition team to manage end to end recruitment and ensuring the business needs are met within defined timelines. 
• Leverage social media and other channels of sourcing to tap the passive candidate pool. The intern shall be a support in Recruitment related analytics. 
• Mine databases to identify potential candidates and screen profiles for appropriate skills, experience, and knowledge in relation to open requirements 
• Leverage market intelligence and industry trends, including target companies and organizations, to build candidate database 

Other Details:

• Work Mode: Hybrid (3 days from office)
• Work Location: Noida Sector 144

Description

Job Summary

We are seeking a visionary Senior AI Engineer with a minimum of 3+ years of experience to lead the development of an advanced AI system leveraging CrewAI and LangChain tools to build intelligent, collaborative multi-agent systems for the logistics domain. The role includes designing AI agents capable of handling complex tasks, optimizing workflows, and conducting A/B and beta testing to ensure robust, scalable performance under diverse conditions. This is an opportunity to shape cutting-edge AI systems and revolutionize logistics operations.

Responsibilities:

1. Design & Architecture:

 Architect and implement a multi-agent AI system using CrewAI for task collaboration, communication, and real-time logistics optimization.

 Integrate LangChain tools for natural language understanding, contextual reasoning, and knowledge retrieval.

 Ensure the system is designed to allow comprehensive testing, iteration, and improvement.

2. AI Agent Development:

 Develop autonomous agents capable of dynamic decision-making, task delegation, and seamless inter-agent communication.

 Use LangChain to enhance agent capabilities, such as reasoning over unstructured data and interfacing with external knowledge bases.

3. A/B Testing & Experimentation:

 Design and execute A/B tests to compare AI agent strategies, workflows, and decision-making models under varying scenarios.

 Develop and implement metrics for evaluating system performance (e.g., latency, accuracy, scalability).

 Use experimentation frameworks to test hypotheses and gather insights on system improvements.

4. Beta Testing & Real-World Simulation:

 Set up controlled beta testing environments that mimic real-world logistics operations.

 Simulate edge cases, bottlenecks, and high-load scenarios to ensure system robustness and scalability.

 Gather feedback from beta users and iterate on the system to address discovered issues.

5. Progress Demonstration:

 Develop dashboards and visualizations to showcase key performance indicators (KPIs) and test results.

 Implement tools to log and track agent interactions, decision outcomes, and error rates in real-time.

 Regularly present progress to stakeholders, highlighting improvements and areas for refinement.

6. Optimization & Scalability:

 Optimize multi-agent interactions and resource allocation for real-world logistics challenges.

 Ensure the system scales seamlessly for complex operations involving high volumes of agents and data.

7. Integration:

 Seamlessly integrate the multi-agent system with logistics platforms, such as Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).

 Use LangChain tools to connect agents to APIs, external knowledge graphs, and live data streams.

8. Collaboration & Leadership:

 Lead a team of engineers in developing advanced AI solutions, mentoring them on testing frameworks and innovative technologies like CrewAI and LangChain.

 Collaborate with cross-functional teams to align AI development with business needs.

9. Research & Innovation:

 Stay updated on the latest advancements in multi-agent systems, LangChain, CrewAI, and testing frameworks.

 Introduce cutting-edge techniques to continuously improve the AI system’s performance.

Required Qualifications:

Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Ph.D. preferred).

Experience:

• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.

• Proven experience in conducting A/B testing and beta testing for AI systems.

• Hands-on experience with CrewAI and LangChain tools.

• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.

• Should have practical experience with LLM application deployment.

Technical Skills:

• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).

• Strong understanding of A/B testing platforms and methodologies for AI systems.

• Expertise in building beta testing pipelines and real-world simulation environments.

• Familiarity with distributed systems, reinforcement learning, and natural language processing (NLP).

• Proficiency in using LangChain tools for chaining tasks, knowledge retrieval, and reasoning.

• Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).

• Good to have experience in Cursor & MCP.

• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.

Preferred Qualifications:

 Experience in logistics systems, such as route optimization, shipment tracking, and demand forecasting.

 Familiarity with graph theory, network optimization, and blockchain for agent security.

 Background in designing scalable systems tested under diverse operational conditions.

Soft Skills:

 Strong analytical and problem-solving abilities.

 Ability to communicate technical concepts effectively to stakeholders.

 Leadership skills for mentoring teams and guiding project execution.

About CredFlow :

Imagine a business- always stressed with increasing outstanding dues in the market, pressure from vendors and other creditors to pay off debts, managing operations, sourcing material and the list is endless! Now imagine the plight of millions of such businesses globally.

At CredFlow, we are solving SMEs' most pressing problem of cash flow management. We are a full-stack cash flow management solution automating accounts receivables and building multiple stacks of financial solutions on top of that. We have seen pretty good traction in the past few months, achieved product-market fit and are scaling fast. We already have more than 30 Lakh businesses on the CredFlow network and more than $70 billion worth of invoices on the platform.

Above all, we have a gold mine waiting to be unlocked - the humongous amount of financial data flowing through our servers! 

In 2021 we raised a 2.1 million $ seed round from marquee VC Funds. We have recently raised $7 million in Series A from marquee VC Funds.

Company Website Link: https://credflow.in/about%20us.html

Role Title: Business Development Executive – Inside Sales

Process: Revenue generation, cold calling, B2B sales, Product demo.

Work Days: 6 days per week

Job Location: Noida

Office Hours: Work from office (10 AM to 7 PM)

Key Responsibilities:

● Reach out to warm leads on call and schedule product demos.

● Understand customer needs and requirements.

● Share product quotation and close the sale

● Maintain relationships with the customers.

● Get customer referrals from existing paid users.

● Provide after-sale support.

● Share weekly and monthly Sales Forecasts of probable conversion.

● Share product feedback to the product management team.

Skills and Background:

● Excellent communication skills

● Prior sales experience is preferred.

● Good Logical and Analytical skills.

● Smart and Collaborative team

● Best in the market Incentive Structure.

● Early-Stage startup experience.

● Graduate/Postgraduate

What you need to have:

React Developer - Weapons Master

Smooth like butter, like a criminal undercover

• At least a year’s experience with React and Redux. You Know how to integrate Babel and use Webpack You should have worked with unit testing frameworks such as Mocha, Jest, Jasmine, or Ava
•  Experience building pixel perfect UI with HTML5 and CSS, Sass is a plus 
• Used developer tool plugins for the browsers and have knowledge of Flow ( Plus points here) along with an understanding of functional programming concepts

• - The ability to impact the next billion in the fintech industry.
• - Complete freedom to execute stupid ideas brilliantly
• - Furry friends to work with. We’re talking about our office cat, Shera of course!
• For more details dial - nine/one/zero/one/four/double three/eight/one/two.

• Need to develop applications in PHP, HTML5, JQuery and Node.JS.
• Need to interact with Team Leads, QA team, Deployment team
• Need to interact with in-house and external customers
• Need to interact with internal team members for integrated development
• Need to have good communication skills
• Will Report to Lead Developer - PHP

Skills required:

• Need to have experience in developing projects using PHP, MySQL, HTML5, JavaScript, AJAX, JQuery , CSS3, Elastic Search and Node.JS
• Need to have experience in implementing web frameworks
• Need to have experience in database concepts
• Need experience in unit testing
• Need to have experience in trouble shooting and analyzing run time errors

Preference of Educational background:

• B.E
• B.Tech
• MCA

Preference of Professional background:

• Should have strong knowledge and understanding of Software Development Life Cycle.
• Solid Work experience of Object Oriented Development and MVC Design & Core PHP
• Sound knowledge of JavaScript / AJAX technologies and methods.
• Prior experience with XML, JSON and SOAP web services.
• Hands-on experience in writing complex SQL queries.
• Excellent written and oral communication skills.
• Node.js, Angular.js is a plus
• Version control systems like Sub version, GITLAB

1. Motivate team to promote/sell professional courses like Data Science, Block chain, PMP, AI/ML, Six Sigma, SCRUM etc
2. Leaders who have catered in U.S, Canada, Malaysia, Singapore and UAE that too into education industry will be highly preferred
3. Building highly optimized team through successful employee engagement and retention, addition to that, also taking care of the growth, development, and goal achievement
4. Optimizing revenue of the organization by meeting weekly/monthly/quarterly targets
5. Leader will be responsible to work on customer success for client retention and satisfaction.
6. Setting of targets for the team to ensure they achieve team goals.
7. Identification & resolution of day-to-day operational challenges
8. Allocate work to team & coordinates resources to meet short-term/long term goals
9. Use of effective tact and diplomacy to exchange information and handle sensitive issues within the team
10. Conduct daily/weekly hurdles to monitor/motivate team
11. Maintaining strong connection/relation with the team to ensure smooth operation
12. Assign work to team members based on their skills, development needs and availability
13. Training team member to ensure every recourse/team member is tuned to perform best tasks as per individual capability and skills.
14. Handle escalation of the client to provide customer success
15. Remains up-to-date on the current trends and issues in customer education, and is familiar with competency frameworks and curriculum development

You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• API and Integrations.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
• Work on the front end with ReactJS is a plus point.

• An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players.
• A subset of the below skills should be fine as long as you are good.🙂
• OAuth, API Integrations.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka
• Backend exposure – good knowledge of building and integrating APIs
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Excellent knowledge and understanding skills on OAuth.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for functional/technical track of a project.

You will closely work with the engineering team and support the Product Team of Compass.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

What you need to have: